Omaha Steaks reviews and complaints 92
Keywords
order delivered company package gift refund christmas steaks burgers disappointed email price purchase fedex response shipped complaint phone call thanksgiving notifiedNewest Omaha Steaks reviews and complaints
Delivery
I too ordered OMAHA STEAKS AS A GIFT. to 3 family members. And my 4 th family members never received there’s. All this was placed on December 15. I kept calling Omaha steaks and no response. So I emailed Omaha steaks and no response. Then my fed x said delivered on December 23. I called my family member and they said not delivered to them. Turns out the order was delivered to the wrong address. So I’m assuming these people are enjoying a free meal on my behalf.
No why couldn’t my family member be notified of their package. And why were all my other family their packages delivered in a timely manner.
I would have liked for Omaha steaks to have notified me that the address could not be found or something.
I would like Omaha Steaks to take care of this. I don’t want to pay again and be delivered to someone else’s house.
Desired outcome: I want the order again, to be sent to the right family and address.
This complaint has been resolved automatically due to user's inactivity.
Racial profiling and work no pay
I Alexis Holford Worked for Omaha Steaks Company and worked on Christmas day and worked thanksgiving get a phone call today and said that's stealing time I've never done that in life and I wasn't told not to work that day my uncle died two days before Christmas so I was throwed off I have 3 witnesses also this woman racial profiled me told me we gone fire you and not pay you Kathy. I'm defiantly getting a lawyer
Desired outcome: Lawsuit Fired.
Service I received from your customer service department.
I called your customer service department on 12/23/2022 to complain about a order I placed as a gift. The people the order went to never received the 8 free steak burgers as my invitation for a Christmas said. After checking further on the order, they did get what they should have received.
My complaint is not only about my order it's about the way your customer service department handled my call. I was more or less told I'm screwed.
I have been a customer of your business for years and so have the people who I sent the gift to, and we are both not HAPPY.
I will be on Face Book
Terry Sowinski
3434 Crumpet Path
Rosemount, MN 55068
[protected]
This complaint has been resolved automatically due to user's inactivity.
Lobster tails and filet
My lobster tails had green vile and the tails stained i have pictures i and ill put online also were mushy. The filet are full of water. Everything is frozen? Cmon for that price you send fronez meat? The filet I put out to room temp before cooking as any chef would wrapped in paper towel and the the paper towell was drenched. No flavor you soak them water and they are very sub par! Not happy with any of the order at all. Poor quality for a ridiculous overpriced package. Years ago it was good but your not the same as it was. Want my money back and happy to ship it back
Desired outcome: Want my money back
This complaint has been resolved automatically due to user's inactivity.
Incorrect order, missing another order.
I placed an order 12-19-22 for 5 packages of Butchers Delux Packages at $99.99 each, 2 orders for me, order for Tracy Evans and Wilburn Evans. Packages should have 21 peaces each plus 8 free burgers on each order. I recieved part of one order with only 12 pcs. I paid over $500.00 for these orders and I want them delivered or canceled and money refunded. I hope the other orders being shipped are the right packages not like the one shipped to me. are the other packages the right packages as ordered? These are Christmas gifts to my family. Christmas is only 4 days away. What happened?
This complaint has been resolved automatically due to user's inactivity.
Late delivery
I ordered Omaha Steaks as a gift that was supposed to be delivered on December 8, 2022. When the order wasn’t delivered, I repeatedly called the company, waited on hold for more than an hour, gave a call back number, and sent emails without ever being able to get a response. When I checked on line, I was given no information until the following day when FedEx informed me the order would arrive that day, Dec. 9. When it didn’t arrive, I again tried and failed repeatedly to get more information from Omaha Steaks, as well as FedEx. Finally, I was able to contact a FedEx representative; she told me the order might arrive by 8 pm. It didn’t. My latest notice from FedEx says the package is scheduled to arrive on Dec. 10. At this point, I don’t want my ill family member to risk eating meat that will have been on ice in a truck in warm Florida weather since Dec. 7 and possibly well before. If the company was unable to deliver the perishable gift in a timely manner, I should have been notified so I could change or cancel the order.
Desired outcome: My relative was eagerly anticipating her gift, but I don’t want her to get any sicker than she already is. I would like Omaha Steaks to deliver a fresh order as soon as possible. If that’s impossible, please arrange for a refund.
This complaint has been resolved automatically due to user's inactivity.
Just tried to order The Perfect Gift, but order process added one then two to the one I had. Couldn't find anywhere to edit the order.
Tried calling, but got recorded stuff and no help.
Omaha just lost a sale.
I got a flyer in the mail to get steaks for $99.99 with * free steak burgers
I ordered 2 steak packages for $99.99 with * free steak burgers which I didn't receive . I'm being told that I didn't order the right package and your advertisement on your web site doesn't show the IDEAL GIFT package so I ordered the firt one that came up then I'm being told that you aren't going to get me the eigh steak burgers sent out to my family members. I was told that your company will not send out the eight free steak burgers. By not including the free steak burgers that I thought that I was ordering I don't believe that I will be ordering anymore steaks from you due to the advertisement qnd your web site not showing anything about the Ideal Gift.
Desired outcome: I would like for your company to send my family members the eight free steak burgers.
This complaint has been resolved automatically due to user's inactivity.
Poor customer experience
I ordered a christmas gift late yesterday 11/28) evening and elected Christmas delivery option. Today I received a confirmation that the order has been processed and will deliver by 12/1. I tried to use the online option to change the delivery with no success since there was clearly an error in the processing of the order. I needed to call customer service and was told that there is nothing they can do to change the delivery. So I asked them to cancel the order since I did not want the gift to arrive that early and they said they could not help me. Instead the tried to tell me that it was within the timeframe advertised. Disgraceful service and they have officially lost me as a customer. Hope no one else runs into this so buyer beware!
Desired outcome: Refund /cancel the order.
This complaint has been resolved automatically due to user's inactivity.
Lobster Mac & Cheese
First Omaha Steaks stood behind their guarantee and refunded my cost. That said I can’t find how to rate my purchase of Lobster Mac & Cheese so others will beware. The price is ridiculous for what you get and the meal was inedible. The lobster was stringy and chewy and had a pungent taste that was nothing like lobster. The Mac & Cheese absorbed the flavor and tasted like dead fish. We couldn’t eat it and it all went in the garbage.
Desired outcome: Put my testimonial up with 1 star and the comment that it was pungent and inedible.
Problem with processing order and credit card payment
I placed an order for over $162 today and talked with a representation concerning the pay pal charges that were declined. I gave a new credit card number to correct my error and was assured all was okay. I then received another email indicating the new card was declined also. After calling again they indicated they could not process the card so I cancelled the order. I then check with my credit company and found (8) not 1 transaction from your company but eight. Why and that is the reason my card was not accepted - I am very disappointed with your company and may not place another order.
Please let me know how this happened - EIGHT CHARGES AND ADJUSTMENTS FROM YOU COMPANY FOR ONE ORDER. THE ORDER NUMBER WAS R5479166LLPD
Desired outcome: A RESPONSE WOULD BE APPRECIATED
The complaint has been investigated and resolved to the customer's satisfaction.
order# [protected]-001
Long story: I attempted to order from a flyer that clearly claimed free shipping. First I was told shipping was free, then I was told my ,order could not be filled and that it was too small. I complained. Talked to Cathy. She said she would look into it and call me back. She did not call. I vowed "Never again." The order was not confirmed, it was sent to my home address (arrived today) It was supposed to go to my brother, Mark Taylor, in Casa Grande , AZ. I would like my money back.
The damage is done. The birthday was yesterday. If anyone cares you can review my past orders. I have ordered many times but doubt I will again unless OHS responds.
Feel free to call or email. [protected]@cox.net [protected].
Thank you, J welch
Desired outcome: $back
The complaint has been investigated and resolved to the customer's satisfaction.
Requiring a minimum purchase of $99
My husband and I got a gift certificate for $60 for Christmas. We finally found something we could get for that (12 burgers and some soup) for that amount, already knowing we would have to pay for shipping. Fine. But when we tried to check out, we were given an error that we cannot buy less than $99. So in effect, the $60 gift certificate they sold our Mother is a FRAUD and USELESS. We have told her to no longer give us a gift certificate for this awful overpriced company. Its completely ridiculous to mandate a customer spends a minimum to do business with them. It doesnt make sense. I am willing to pay the shipping...WOW.
Desired outcome: Id like to place my order as it stands
The complaint has been investigated and resolved to the customer's satisfaction.
phone attendant
I was given a certificate for Omaha Steaks ( number: 10107056T5TP ) from my company. I called to see if the selections offered could be substituted for something I really want. The person I spoke to was extremely hard to understand and rude. He took a long time to "check things out" and then denied my request even after I offered to pay the difference ( if any). I asked to speak to a supervisor and was put on hold for a very loooong time. Finally, after no response, I hung up.
When I looked on the website, there was a selection that I really want: Four 10 oz ribeyes (#497ANA). Is there any way to use my gift certificate to get the Ribeyes ? Even if I have a supplement some of the cost? Thank you!
Bob Ehrman... 636S 1500W, Vernal, UT 84078 ph: [protected]
email: [protected]@yahoo.com
Desired outcome: as mentioned above
No delivery of purchased product.
Tracking # [protected]
FedEx Case # C46436851
Order said delivered 12/3/21
11:47 got notified order delivered. Didn't make sense as gps said 45 minutes at least away according to gps on screen. But I called my parents who have Ring doorbell Ring spotlight and Ring wireless in their driveway no package.
I called FedEx said delivered at back door. There is no back door. Front door only and a locked gate leading to a very tall deck.
FedEx said they would contact driver and get right back with me. 5 calls and 2 1/2 hours later I am supposed to get a refund. The 3rd call he said it could be re-shipped. No delivery charge. I told him I had already paid delivery how about sending priority. He said no and locked the account so nobody else could read the comments come to find out.
I am a contractor for the railroad. I represent them in every thing I do. You and FedEx because they represent you had my 83 year old mother outside in 30 degree weather looking for something that wasn't there.
Neighbors have commercial cameras (5) what can be done, thank you. Connie Solowoniuk
Desired outcome: Someone email me and resend.
The complaint has been investigated and resolved to the customer's satisfaction.
Omaha Ribeye Crown Steaks (7 oz ea) with complete dinner for 4
With great anticipation I prepared my Omaha dinner my husband and I were gifted by a company we work with, only to find that the ribeye crown steaks were tough when cooked as directed on packaging (sear then oven). Everything I had read lead me to believe they would be delicious--not chewy and tough?
Is this always the case with ribeye crown steaks if cooked the way you directed--sure hope not in case we are gifted more of them!
Desired outcome: ?? just not happy with tough steaks supposed to be outstanding ??
The complaint has been investigated and resolved to the customer's satisfaction.
I’ve heard a lot about Omaha steaks thought I would give them a try was especially interested in the filet mignon, wow was I ever wrong first cut I thought I must have a dull knife second knife was the same the part you could chew had good flavor but a good part of it went in the trash was very disappointed probably Will not buy again
Lobster tails
The meat of my lobster tails is stringy and tasteless.
What can I do?
Gregory Farrell
gt.[protected]@outlook.com
Delivery
Order L1507345CYYS
I requested that this order be delivered on 8/28/2021 and only to find out today that it will not arrive until 8/29. My plans are centered on an 8/28 delivery. Please AT YOUR EXPENSE overnight the package. By the way, I spoke to one of your customer service representatives and he was terrible: horrible phone manner and not a good listener.
The complaint has been investigated and resolved to the customer's satisfaction.
Order not delivered as scheduled
I have not received my order, which was supposed to have been delivered on 9/18/21, and as of 9/19/2, 5:19 EST, I still have not received it. I placed this order in sufficient time so I could serve it for Sunday dinner today (9/19/21). I call Omaha Steaks customer service department informed them that FedEx did not know where the order was. I requested a refund from the customer service department, but he was that Omaha Steaks did not provide refunds for late deliveries and that it was FedEx responsibility. I have placed many orders with Omaha Steaks and this is the last order I will place with them.
Tracking number [protected]
Invoice number [protected]
Anticipated ship date 9/15/2021
Scheduled delivery 9/18/2021
Service type FedEx Home Delivery
Desired outcome: Refund my money and have my order returned to them wherever it is.
The complaint has been investigated and resolved to the customer's satisfaction.
Quality of meat and inability to use the gift card that I was given
I cannot find a way to contact Omaha Steaks online and I don't feel like dealing with a phone representative. I signed up for an account under my email address less than a month ago and now, all of a sudden, my account is gone so I had to sign up for a new account. Well that all good and fine but then I couldn't use the $25.00 "gift card" you sent me so this whole thing was a complete and total joke. I was going to order some chicken and pork since those were the only things that were good but not if I can't use the gift card.
Also, just to let you know, the meat you sent us was mostly horrible. A waste of money. The "franks" were totally tasteless. The "beer battered cod" was disgusting. The tri-tip steaks were tough as shoe leather AND the beef tenderloin steaks were full of gristle not to mention the fact that the bacon that was wrapped around the steaks was totally disgusting. The first 3 pieces of salmon were delicious but when I cooked the 4th piece the exact same way I cooked the other 3, it was horrible.
I spent well over $300 and very little of it was even edible. Will most definitely not be purchasing any more from Omaha Steaks. I have better luck in the grocery store.
Desired outcome: A total refund of my $329.98 would be the only acceptable outcome.
The complaint has been investigated and resolved to the customer's satisfaction.
Orders & staff
First off I love your meats but I'm to the point of not ordering from you anymore. My 1st order was perfect, the 2nd had none of your seasoning as well as the 3rd. Something exploded all over that 3rd shipment. I called the 800 # & talked to a man who gave me a $25 off my next purchase. I called last week & the man's accent was so thick I had to cancel my order. I called today & the same thing. The woman kept trying to get me to buy this & that. I canceled my order again! Also she said she couldn't give me my $25 discount! 🤬[protected]@icloud.com
The complaint has been investigated and resolved to the customer's satisfaction.
Omaha Steaks In-depth Review
In summary, Omaha Steaks provides a wide variety of high-quality meats and related products, with a user-friendly website and satisfactory customer service. While pricing may be higher compared to some competitors, the company often offers deals and discounts. Their commitment to sustainability and community involvement adds to their reputable brand image.
Company Overview
History and Background: Omaha Steaks has long history, providing meats since 1917. They have built strong reputation for quality and service.
Range of Products and Services: They offer extensive range of products including beef, poultry, seafood, and more, plus side dishes and desserts.
Website Usability
Navigation and Layout: Website is easy to navigate with clear categories. Layout is user-friendly.
Mobile Responsiveness: Site works well on mobile devices, making ordering on-the-go convenient.
Ordering Process: Simple and straightforward, with clear steps from selection to checkout.
Product Quality
Selection of Meats: Wide selection, from steaks to exotic meats. Quality is consistently high.
Freshness and Flavor: Meats are known for their freshness and rich flavors.
Packaging and Presentation: Products are well-packaged, ensuring freshness upon delivery.
Pricing and Value
Cost Comparison with Competitors: Prices can be higher, but quality justifies cost.
Deals and Discounts: Regular promotions and discounts are available, offering good value.
Membership and Subscription Options: Subscription service offers convenience and sometimes better pricing.
Customer Service
Responsiveness and Support: Customer service is generally responsive and helpful.
Return and Refund Policies: They have a satisfaction guarantee, offering refunds or replacements.
Customer Feedback and Testimonials: Mostly positive reviews, with particular praise for product quality.
Delivery and Shipping
Shipping Options and Costs: Multiple shipping options available, though costs can be high.
Handling and Condition Upon Arrival: Products typically arrive in good condition, well-handled.
Nationwide Delivery Efficiency: Efficient delivery across the country.
Gift Services
Gift Packages and Options: Variety of gift options suitable for different occasions.
Customization and Personalization: Offers personalized messages and packaging.
Occasion-based Offerings: Special packages for holidays and celebrations are available.
Sustainability and Sourcing
Ethical Sourcing Practices: Company is committed to ethical sourcing, though specific details are less known.
Environmental Impact: Efforts to reduce environmental impact are part of their policy.
Animal Welfare Standards: Claims to adhere to high animal welfare standards.
Loyalty Programs and Rewards
Membership Benefits: Members can access exclusive deals and promotions.
Points and Rewards System: Points system rewards repeat customers, enhancing value.
Exclusive Offers for Repeat Customers: Repeat customers enjoy special offers and discounts.
Community Involvement and Brand Reputation
Charitable Activities and Partnerships: Engages in charitable activities, enhancing community presence.
Industry Awards and Recognition: Has received awards, reflecting positive industry recognition.
Customer Loyalty and Brand Trust: High level of customer loyalty and trust in the brand.
Final Verdict
Overall Satisfaction: Generally, customers report high satisfaction with products and services.
Pros and Cons: Pros include quality meats and good customer service; cons are higher prices and shipping costs.
Recommendations for Potential Buyers: Recommended for those valuing quality and variety in meats, and who are willing to pay a premium for it.
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Most discussed Omaha Steaks complaints
I ordered a certificate on March 21, 2020 as a closing gift for my real estate clients, but it never arrivedRecent comments about Omaha Steaks company
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