Omaha Steaks

After reading some of the negative experiences other customers have had, I would be afraid to order from Omaha Steaks except that has NOT been my experience. My orders have always arrived correctly and as promised. If there is an item I am not thrilled with, I don't order it again. Overall both the quality and customer service has been fine. I'm a long time customer and am very happy with Omaha Steaks.

Great! Bought steaks two weeks ago and didn't get sick.

A replacement box had to be sent. The vault was with ***. The item came fast and frozen. Thank you for a good job.

Update to my 6/4 review. Jamie C. from Omaha Steaks contacted me in a timely manner. Even though I feel I got the run around at first Jamie went above and beyond to correct this issue in a timely manner. P.S. Omaha Steaks are some of the best steaks I have ever had. Thanks again Jamie. Ed

Great food and service! Omaha Steaks has been a great help in feeding my family, and we really appreciate it. Omaha consistently provides fast service and delicious food. We have encountered a few issues, but Omaha is always prompt in resolving any disputes. Thank you!

Received our first order. Barbecued the ribeyes the next day and they are by far the best steaks we have ever had! Everyone is so nice. From helping us place our first order to delivery and customer service (unfortunately they were sold out of chicken breasts) but they took care of us right away! Tonight we're trying the pork chops. We look forward to our next order!

I have been an Omaha Steaks customer for more than 8 years. I have a large extended family in different states to whom I have gifted large orders of Omaha Steaks multiple times-four times this year alone. My relatives are 'food-snobs' and very picky about the food they eat. Without exception, from Colorado to Philly, the feedback is the same: excellent, delicious, good quality meats, seafood, side dishes and desserts. Delivery was on time and perfect in every case. Thank you Omaha Steaks, I'm about to place two more orders this week.

I came to leave an review since most of the reviews are bad on here, but it was far from my experience at all. The meat was a little expensive, but the convenience and shipping costs, it is to be expected. The steaks, chicken, even the jerky were all amazing and possibly the best of the best from each category. For instance, the chicken fried chicken, I cooked and ate like any normal chicken sandwich and it was quite possibly the best I have ever had from any restaurant. I was very satisfied and have highly recommended Omaha Steaks to all my friends and family.

This ordered was delivered to my son. It was delivered in two shipments. One on April 5,2023 and one today April 6,2023. Order number J1685918RRPB. I ordered Filet Mignon Pieces and received Beef Tenderloin Pieces. This is the second big order I have done with you. I felt you were misrepresenting the product you advertised. Michelle, whom I spoke to explained that Beef Tenderloin is the same as Filet Mignon pieces. If that is so, then it needs to state that or be put in parentheses beside Filet Mignon. Otherwise, it feels like you scammed me and gave me a lesser quality beef. There is no where on the box of Beef Tenderloin pieces that says Filet Mignon. I just want what I ordered to be right after paying this amount of money. What I ordered should match the invoice

To say we were not thrilled with your Lobster M ac it was disgusting found no LOBSTER the cheese flavor was terrible as well.

We can only say we have purchased B4 the steaks so trying this turned us off.

We also purchased the Meatballs from the store the cost $67.08 .

Store #301 along with the Mac Lobster & Cheese.

Just so bad we will not use or try the Meatball's as well.

We do not want to replace our in store purchase

A refund is the reason we are sending our terrible food.

FROM

[protected]@ymail.com

677 N.W. 38 Ave Deerfield beach Fl. 33442

To Whom It May Concern:

I am filing a formal complaint against Omaha steak company because I ordered a 12 pack of ribeye steak burgers for my brother as a birthday present on 2-6-23. My brother's birthday was 2-12-23. The order number is #T7553847HFXS. The above item was in fact shipped to my brother and arrived on 2-9-23. Fed Ex left the package outside of the front gate of the entrance way to my brother's front door. He lives on a corner street with heavy traffic. When I saw the photo of where the package was left, I was dumfounded to understand why Fed Ex wouldn't have left the item securely at the front door inside of the gate where it would not have been visible from passing traffic. When I learned that my brother did not receive the item, I realized it had to have been stolen. I wrote a letter of complaint to Omaha steaks on Feb 12 telling them that I was extremely disappointed that the item was delivered in an unsecure manner and that my brother did not receive it for his birthday. I requested a refund. Omaha steaks did not respond to my email, and instead shipped a second package out when I asked for a refund. When I called them, I was placed on hold for quite a while, and was then told they could do nothing about my request for a refund. I am beyond disappointed that my brother did not receive his gift on time, was delivered in an unsecure manner, and my request was ignored. This is my first and last time I will do business with Omaha steaks. My email address is: debi. [protected]@yahoo.com

Sincerely,

Debra Rocco

These products are grossly over priced. They've obviously spent too long in freezers, because regardless of how they are cooked, they turn out to be as tough as shoe leather.

This business should be boycotted. If you are able to purchase never frozen Iowa or Nebraska beef from a local grocer, do it. You'll see what I mean.

My family members were cattlemen, and they raised Angus cattle. There is no comparison between what we raised, and what these inferior people are selling, and getting away with it. Support your meat lockers, as well, to avoid being ripped off.

It's unlikely that Omaha Beef will allow my opinion to be shared by others, so I will post my opinion elsewhere besides this site. Good luck, customers.

Person showed up at my daughters house saying his vehicle broke down and she should come outside to buy cheap meat. She felt very intimated and scared and asked him to leave. He said come outside and she said please leave. She took a video as he walked across street and than drove away. Is this a broken down vehicle? Is this how you sell your product? I called the number and left message explaining im had been an officer in adjacent town and this behavior is inappropriate. This person called me approximately 30 minutes later saying he gets all these complaints but nothing will happen. He was a rude condescending person and said I was imitating an officer. After 26 years in law enforcement this person should not be in charge of anything and since he was in Nebraska nothing will happen. Someone should explain its not ok to intimidate and lie to people to make sales. Feel free to call me at [protected].

I researched the allergens for all the products on the web site. I avoided the twice baked potatoes and the chocolate dessert. The Private Reserve Rub did NOT specify that there was soy in it. I used it and my stomach informed me the next day. I looked at the label and indeed, it lists soybean oil as an ingredient. I am NOT happy that they were not factual.

Lucky for them it is not a life or death situation, but certainly a quality of life issue for me.

I have no desire to purchase their products again.

I would just like your company to know, that the offers of $$ off order, coupon codes, etc.. is interpeted by me,,as a SCAM , towards your customers,,,the Discount Offer prompts me to make an order,,,then at check-out,,that's when you find out Minimum this and that, to get discount, In my opinion , its not necessary to trick your Customers,,your products are GREAT,,but your supposed Discounts are a SCAMM, on the surface ,,IN MY OPINION ! NOW I TRY TO SUBMIT MY ISSUE, AND IT APPEARS I CAN ONLY SEND IT IF I SIGN UP FOR SOCIAL MEDIA,,,REALLY SAD !

I too ordered OMAHA STEAKS AS A GIFT. to 3 family members. And my 4 th family members never received there’s. All this was placed on December 15. I kept calling Omaha steaks and no response. So I emailed Omaha steaks and no response. Then my fed x said delivered on December 23. I called my family member and they said not delivered to them. Turns out the order was delivered to the wrong address. So I’m assuming these people are enjoying a free meal on my behalf.

No why couldn’t my family member be notified of their package. And why were all my other family their packages delivered in a timely manner.

I would have liked for Omaha steaks to have notified me that the address could not be found or something.

I would like Omaha Steaks to take care of this. I don’t want to pay again and be delivered to someone else’s house.

I Alexis Holford Worked for Omaha Steaks Company and worked on Christmas day and worked thanksgiving get a phone call today and said that's stealing time I've never done that in life and I wasn't told not to work that day my uncle died two days before Christmas so I was throwed off I have 3 witnesses also this woman racial profiled me told me we gone fire you and not pay you Kathy. I'm defiantly getting a lawyer

I called your customer service department on 12/23/2022 to complain about a order I placed as a gift. The people the order went to never received the 8 free steak burgers as my invitation for a Christmas said. After checking further on the order, they did get what they should have received.

My complaint is not only about my order it's about the way your customer service department handled my call. I was more or less told I'm screwed.

I have been a customer of your business for years and so have the people who I sent the gift to, and we are both not HAPPY.

I will be on Face Book

Terry Sowinski

3434 Crumpet Path

Rosemount, MN 55068

[protected]

My lobster tails had green vile and the tails stained i have pictures i and ill put online also were mushy. The filet are full of water. Everything is frozen? Cmon for that price you send fronez meat? The filet I put out to room temp before cooking as any chef would wrapped in paper towel and the the paper towell was drenched. No flavor you soak them water and they are very sub par! Not happy with any of the order at all. Poor quality for a ridiculous overpriced package. Years ago it was good but your not the same as it was. Want my money back and happy to ship it back

I placed an order 12-19-22 for 5 packages of Butchers Delux Packages at $99.99 each, 2 orders for me, order for Tracy Evans and Wilburn Evans. Packages should have 21 peaces each plus 8 free burgers on each order. I recieved part of one order with only 12 pcs. I paid over $500.00 for these orders and I want them delivered or canceled and money refunded. I hope the other orders being shipped are the right packages not like the one shipped to me. are the other packages the right packages as ordered? These are Christmas gifts to my family. Christmas is only 4 days away. What happened?

I ordered Omaha Steaks as a gift that was supposed to be delivered on December 8, 2022. When the order wasn’t delivered, I repeatedly called the company, waited on hold for more than an hour, gave a call back number, and sent emails without ever being able to get a response. When I checked on line, I was given no information until the following day when FedEx informed me the order would arrive that day, Dec. 9. When it didn’t arrive, I again tried and failed repeatedly to get more information from Omaha Steaks, as well as FedEx. Finally, I was able to contact a FedEx representative; she told me the order might arrive by 8 pm. It didn’t. My latest notice from FedEx says the package is scheduled to arrive on Dec. 10. At this point, I don’t want my ill family member to risk eating meat that will have been on ice in a truck in warm Florida weather since Dec. 7 and possibly well before. If the company was unable to deliver the perishable gift in a timely manner, I should have been notified so I could change or cancel the order.

I ordered 2 steak packages for $99.99 with * free steak burgers which I didn't receive . I'm being told that I didn't order the right package and your advertisement on your web site doesn't show the IDEAL GIFT package so I ordered the firt one that came up then I'm being told that you aren't going to get me the eigh steak burgers sent out to my family members. I was told that your company will not send out the eight free steak burgers. By not including the free steak burgers that I thought that I was ordering I don't believe that I will be ordering anymore steaks from you due to the advertisement qnd your web site not showing anything about the Ideal Gift.

I ordered a christmas gift late yesterday 11/28) evening and elected Christmas delivery option. Today I received a confirmation that the order has been processed and will deliver by 12/1. I tried to use the online option to change the delivery with no success since there was clearly an error in the processing of the order. I needed to call customer service and was told that there is nothing they can do to change the delivery. So I asked them to cancel the order since I did not want the gift to arrive that early and they said they could not help me. Instead the tried to tell me that it was within the timeframe advertised. Disgraceful service and they have officially lost me as a customer. Hope no one else runs into this so buyer beware!

First Omaha Steaks stood behind their guarantee and refunded my cost. That said I can’t find how to rate my purchase of Lobster Mac & Cheese so others will beware. The price is ridiculous for what you get and the meal was inedible. The lobster was stringy and chewy and had a pungent taste that was nothing like lobster. The Mac & Cheese absorbed the flavor and tasted like dead fish. We couldn’t eat it and it all went in the garbage.

I placed an order for over $162 today and talked with a representation concerning the pay pal charges that were declined. I gave a new credit card number to correct my error and was assured all was okay. I then received another email indicating the new card was declined also. After calling again they indicated they could not process the card so I cancelled the order. I then check with my credit company and found (8) not 1 transaction from your company but eight. Why and that is the reason my card was not accepted - I am very disappointed with your company and may not place another order.

Please let me know how this happened - EIGHT CHARGES AND ADJUSTMENTS FROM YOU COMPANY FOR ONE ORDER. THE ORDER NUMBER WAS R5479166LLPD

Long story: I attempted to order from a flyer that clearly claimed free shipping. First I was told shipping was free, then I was told my ,order could not be filled and that it was too small. I complained. Talked to Cathy. She said she would look into it and call me back. She did not call. I vowed "Never again." The order was not confirmed, it was sent to my home address (arrived today) It was supposed to go to my brother, Mark Taylor, in Casa Grande , AZ. I would like my money back.

The damage is done. The birthday was yesterday. If anyone cares you can review my past orders. I have ordered many times but doubt I will again unless OHS responds.

Feel free to call or email. [protected]@cox.net [protected].

Thank you, J welch

My husband and I got a gift certificate for $60 for Christmas. We finally found something we could get for that (12 burgers and some soup) for that amount, already knowing we would have to pay for shipping. Fine. But when we tried to check out, we were given an error that we cannot buy less than $99. So in effect, the $60 gift certificate they sold our Mother is a FRAUD and USELESS. We have told her to no longer give us a gift certificate for this awful overpriced company. Its completely ridiculous to mandate a customer spends a minimum to do business with them. It doesnt make sense. I am willing to pay the shipping...WOW.

I was given a certificate for Omaha Steaks ( number: 10107056T5TP ) from my company. I called to see if the selections offered could be substituted for something I really want. The person I spoke to was extremely hard to understand and rude. He took a long time to "check things out" and then denied my request even after I offered to pay the difference ( if any). I asked to speak to a supervisor and was put on hold for a very loooong time. Finally, after no response, I hung up.
When I looked on the website, there was a selection that I really want: Four 10 oz ribeyes (#497ANA). Is there any way to use my gift certificate to get the Ribeyes ? Even if I have a supplement some of the cost? Thank you!

Bob Ehrman... 636S 1500W, Vernal, UT 84078 ph: [protected]
email: [protected]@yahoo.com