Olive Garden — service - table 62
Today, 2/8/2019, my husband and I, my daughter and grandson and a good friend of ours that was visiting from out of town, went to this Olive Garden for lunch (around 1:20 when we were seated). Three of us ordered the All You Can Eat - Soup, Salad & Breadsticks and one ordered the Alfredo Pasta and All You Can Eat Soup & Breadsticks and a Ice Cream Sundae for my grandson. Well, our waiter took a Long Time to ever come to our table. When he did, he took our order and said "I will be Right Back with your Salad, Drinks, & Breadsticks...15-20 mins later, he showed up and I said...jokingly with a smile, "We thought you forgot us" and he just chuckled. No apologies, nothing. We had specifically ask for No lemon in our drinks, but there was one inside anyway. Didn't want to ask for a new one because it took so long to get the first. First downfall. Well, since my friend didn't order salad, she was left with nothing to eat but breadsticks while we started on our salads...another 10-15 mins passed and he came back with her pasta. I asked about our soup that we still hadn't received? His response...Every Time...Oh, yeah, right...you got the...I'll bring that right out...not. Well, this happened Every time we needed something. It took over 30+ minutes for us to get our salad refilled (and with 3 people eating salad, that's one serving each), took 10-15 minutes after the first bowl of salad for us to get our First bowl of soup and forever to get breadsticks refilled. Lets not even discuss getting our drinks refilled! Oh, and the ice cream sundae...well, he totally forgot that. After about 40 mins, when he returned again, we ask, where's the ice cream?...again...Oh, yeah, their making that now. Really? It was supposed to come out when we got our food because that was all he was eating. It was Excuse after Excuse as we wondered when our All You Can Eat meal was coming? After asking 3x's, my daughter and I still never received a 2nd bowl of soup until we were tired of waiting and were ready to leave, so it was wasted. Needless to say, we were all Highly disappointed with the service we recieved there today and the lack of food that we received for what we paid for. Although our waiter was polite, he seemed to either not be trained well in service or he was highly distracted by other things. We were seated in a cove and it looked like that was the only place he was serving and with only one other couple in there with us, we didn't understand the hold up. As we were paying at our table to leave, 2 ladies had been seated next to us. We watched as they were talking to each other about how the waiter still hadn't been to their table to take their order after quite some time. I love Olive Garden food, but if this is the kind of service we can expect, then we will find other places to dine. I am requesting a refund of $28.23 which was the cost of myself, husband and daughters food. My friend paid separately. Thank you for considering my request.
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