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CB Casual Dining Olive Garden
Olive Garden

Olive Garden review: Automated phone system

B
Author of the review
8:06 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I am a regular customer of the Olive Garden at Hamilton Town Center in Fishers IN and use their take out services several times a year. I was having 12 people for lunch on Sunday Jan 25th and had placed a sizable order several days before. The order was to be picked up at 1. When the winter storm became a possible issue I called the restaurant on Sat and asked what would happen if the restaurant was unable to open on Sun. The manager told me they would call me if they were going to be closed. He also told me that if they were open but I could not get there, there would be no charge and no penalty. Sunday at about noon I called to see if they were open. The regular tape answered and told me to press one for curb side, etc. I pressed 3 and was on hold for a very long time but I assumed many servers could not come in and they were just too busy to answer the phone. At about 12:45 my kids went to the restaurant and told me it appeared to be closed. At 12:50 I received a text message telling me my order would be ready for pick up at 1. I relayed that to my kids and they returned to the restaurant and trudged through foot deep snow to get to the door and found it locked. They went to BJs and brought food that we cooked and served my birthday lunch. When I called the restaurant on Monday to complain I was told the message I received was an automated system and they have no way to over ride it. THAT IS ABSURD! One system for all of your restaurants is ridiculous in today's world of technology. Had the local restaurant been able to have their recorded message altered I would have know a few hours earlier and would not have been cooking our meal while my guests were waiting to eat. I was offered a gift card by email, which I accepted and was sincerely disappointed when it arrived and was for only $25. My first anger is that the manager lied to me on Sat when he told me I would be called if the restaurant were closed. He also could have told me that I might receive a text message but to disregard it if I could not get an answer at the restaurant. Considering my take out bill was well over a hundred dollars I guess I figured the gift card would be about $50. I certainly hope you can figure out a way to allow each restaurant access to change their phone answering tape. Barbara Stenacker [protected]

Desired outcome: You figure out some way to allow each restaurant to access and change the automated answering tapes to be appropriate to their individual store.

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  1. Olive Garden Contacts

  2. Olive Garden phone numbers
    +1 (877) 500-9706
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    Gift Cards - USA
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    +1 (844) 645-6925
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    Customer Service
    +1 (800) 331-2729
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    Guest Relations
    +1 (626) 821-0636
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    +1 (407) 245-4336
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    +1 (847) 428-1981
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    1000 Darden Center Drive, Orlando, South Carolina, 32837, United States
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    Jan 30, 2026
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Olive Garden Category
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