OCBCcustomer service officer

This review was posted by
a verified customer
Verified customer

Dear ocbc...
Understand what is all about when comes to payments..i hope your customer service officer who are service the job can understand people situation...i have some payments that need to settle at your ..end with my situation of being working alone need to settle a lot of things..but your officer trying to make a big fast and says i lie..Yes im late with 1month payments if my calculations is right.but i will never late for couple of month..even i keep aplogies to your officer who trying to be raise his voice...wish i can pay everything if i have enough cash...but how late i am i still paid the amount ...i dont loan from ah long..but your officer like ah long..with the tone of voice...keep saying he do not know what management going to do with me..is this a something make me and my family feel afraid..how come you treat your customer this way...hope ocbc can understand customer problem before shine the voice at the customer...

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