The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Nortonunauthorised payment taken by norton

P Sep 11, 2019

From:
Christopher J veitch
Honeyfield
Honeyfield Road
Jedburgh
Scotland
TD8 6JN

Problem:
I renewed Norton 360 Premium on August 28th via your website as you had reminded me that the subscription was due for renewal soon. Your website had an offer for 50% off so I took this and paid £39.99. The order number was NP [protected], expiry date August 28th 2020. I had made sure that "automatic subscription renewal" was disabled before installing the newly paid for version, just in case the "old" subscription took payment.
Despite this, £89.99 has been taken today from my bank account via PayPal. In a PayPal email today I got "You authorised a payment of £89.99 GBP to Symantic Ltd". I didn't of course authorise this having disabled the automatic renewal!
The result of this is that I now currently have two Norton 360 Premium subscriptions:
Order number NP [protected], expiry date August 28th 2020
Order number AP [protected], expiry date October 10th 2020
I would of course like this to be sorted out and have the £89.99 refunded.

unauthorised payment taken by norton

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Norton's response · Sep 11, 2019

    Sorry about the confusion. I could see here that you have already contacted our support and the refund was processed for the second order. Let us know if you still need any help. :)

    Thanks
    Raj
    Norton Support

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.