[Resolved] Nortonsupport for password mgr.

P Nov 22, 2019

I have spent 4+ hours with Chat people including L-2 without being able to get my Password Mgr to work. I was promised a call last nite at 9 pm. Didn't happen until I went thru chat again. Last nite L-2 promised to call me tonite at 8:30pm. Never called. Chat wait time 30 minutes. I give up.
I should be compensated for my time with support people that ask me to be at my phone, spend hours, & they twice "no show".
I wish I could cancel Norton- but I don't want to spend more hours figuring out how to disentangle.

  • Norton's response · Nov 28, 2019

    Sorry about the trouble you had with our support. Let us know the case reference number for your call. I can check this further and help.

    Norton Support

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

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