SUBMIT A COMPLAINT

[Resolved] Nortonnorton security

5
L Jul 14, 2019

I bought the Norton product "Security Premium" and had trouble installing it. I would get an error message and the message said to call the 24/7 customer support line. I tried the number for 2 days and all I got was a busy signal. I finally was able to contact a customer support person in some third world country that could hardly speak English and eventually gave up. Searching online for a solution to the problem lead me to the solution. Thanks for nothing Norton, 24/7 my ass

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Norton Customer Care's Response · Jul 20, 2019

    Sorry about the trouble. Am not sure if you have contacted the right support. You can find our 24/7 chat/phone/Social support contacts at: www.norton.com/contactcs. Let me know if you still need any help.

    Thanks
    Raj
    Norton Support

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