Nordstrom
Reviews and Complaints

I attempted to get a listing of Christian Louboutin shoes that were going on sale. I called the 800 # and was connected to a store location that carried the shoes. I spoke with the most rude, kurt, and unwilling employee, who advised me that the shoes went to pre-sell today, he just reported to work, and when I asked if he could e-mail me the styles of the shoes that were going on sale, he told me that he would be very busy today and perhaps I could get someone else to assist me. I asked to speak with the Manager. A person came to the phone and abruptly told me she had just reported to work and she would e-mail me the styles without asking me what my issue was. I will no longer shop with Nordstrom as I have been a loyal customer.

Based on the complainants choice of words I would say she should stick to Walmart, Nordstroms is attractive to a more sophisticated customer.

After finding out some of the UGGs authorized dealers were running promotion. I called Nordstrom customer service for a price match, they promptly did the price-match after verifying the competitor's website and helped me put in the pick-up order at Westside Pavilion Nordstrom.

After 2 days of waiting, I checked my order status with a customer service online.

She told me something was wrong with the system, so the store never received my order. After she spoke to the store directly, she told me my order is ready to be picked up.

When my husband and I showed up at the store to pick up my order, the manager of women's shoes department refused to give them to me at adjusted price. I told her it was an order I placed with the customer service. She simply told me they don't do ANY price match on UGGs. I asked her if this is written anywhere in their price match policy. She told me it's not written anywhere but the store policy is that no price adjustment on UGGs. She further told us if any other retailer is selling UGGs at a discount, most likely they are fake. I showed her my Nordstrom.com order confirmation, but she still would not honor the adjusted price shown on the order confirmation. She told me that I have two options, 1. Pay for the full price and then I can pick them up. 2. Go to the price-match website and puchase potential fake UGGs at my own risk. She did absolutely NOTHING to help us with our order. Plus her attitude was HORRIBLE. I was totally shocked I was being treated like that in a Nordstrom which was best known for their customer service.

Then I immediately called the custmer service again, and they said they'll re-create the order and ship them to me instead; she also apologized to me about what happened in the store though it was totally not her fault. I also filed a complaint toward the manager while I was talking to the customer service, but did not tell her about the entire situation in detail which I probably should have done.

The next day, we went to the store to file a complaint hoping the store can take this matter seriously. The store manager seemed quite supportive to the other manager's decision. I also told the store manager about her bad attitude, she told me she'd look into this, but I am not so sure what will be done.

I'm writing a complaint letter to Nordstrom. Hopefully, the corporate level can do something about this.

And it's not Nordstrom that employes her... it's Keihl's. It's like a contract position. They are told that their location is at a department store rather than at a solo store. It's the same with Louis Vuitton people at Bloomingdales... they are employed by LV, not Bloomingdale's. So Nordstrom didn't hire those sales people, Keihl's did. Complain to them.

You should have checked the original package when you bought it...hurry or not. This is your fault and from your post, I'm betting you were the one that was giving attitude when you went back to return/exchange it. You were stupid

I am so very disappointed. I ordered 3 initial necklaces, one for myself and 2 for Christmas gifts. All of the crystal chips have fallen out!

I am also writing a letter of complaint to the corporate level as the cosmetics department could not find my order in their system, and rudely told me if I contacted them before 3 pm there may have been something they could do, because the shipping people leave at 3:00. After two weeks my order never came, and they wanted to charge my credit card yet again to re-order and re-send the mascara I never got. Three days before I am scheduled to leave for Maui to get married? Yup, I'm taking my business elsewhere. Screw you Nordstrom. Hope you go under like Saks.

I tried to use a gift card and was told that I had to use it inline. Nowhere does it say Online Purchases only. If this is the case, It should clearly state that it can only be used online on the gift card.

12/05/2022

Store #416

Reg# 4901

tran# 6358

I've never been a customer with nordstom, someone has tried to sign up using my information and nordstom doesn't have the proper checks in place. I have informed them and yet they still will not close the fraudulent account and will not cease emailing me.

It is a shame that good customer service can be so inconsistent within the same company. I recently received a package which was missing one of the items (Burberry Rain Boots). The weight logged by UPS clearly reflects that both items could not have been in the box. The Designer Team representative told me that I would have to dispute it with my credit card company, since I had received manual "adjustments and returns" in the past. I immediately knew this was from one of my packages which had returns from multiple orders inside of it, which was somehow lost (my mistake for trying to save them money on shipping!). Aside from that, there had been five incidents over the last couple of years where an item was either not shipped, or not credited from a return mailed in. All of these items were well under $30! Need I mention, that I have placed 233 orders over the last two years with them, not including in store business? We even bought our king size mattress from them. I was very offended that my integrity was being questioned, especially considering my loyalty to them over the last several years. I was shocked by this incident and do not plan on shopping with Nordstrom Online again, since they obviously consider themselves to be close to infallible. When deciding what to do in a situation like this, they should look at the entire picture. In this case, they only had to look at the package weight to figure out that it was considerably less than it should have been. Not refunding one pair of boots will cost them tens of thousands, conservatively, since I am 34 years old and would have continued shopping with them for the rest of my life. I hope it was worth it for them!

The loss prevention at stonebriar mall was extremely rude and treated me as if I was stealing something from the store ! She's a brunette female and has no manners and needs to be fired for being a [censored]ty person !

I love Nordstroms they have great clothes f, antastic designers and most of all a million departments . When I went to Nordstroms I went to the Savvy department they carry nice clothes dinner, club clothes and Gwen Stefani's line LAMB. When I walked in the department not one person bothered to helped me. I went looking for sweat pants when this young lady walked up and said what can I do for you? Well I'm looking for sweats. Then she says well we dont carry that anymore but go over where the lamps are they have it and she walks away. SOOOO RUDDEEE! I walk over to that area yet again no one helps me and the items I was looking for wasn't even there! So what do I do I walk over to the Dolce and Gabbanna Area and I start looking for things this sweet girl comes to save the day. While she was looking for some things I walked back over to Savvy and I start looking at Lamb and I see the rude girl dressing a co worker! Then the girl walks over and wants to know if she can help me why because I was looking at pricey items? Anyway the really nice girl walks over and says okay I found this and this then that girl gets an attitude and walks away!

I have always shopped at nordstrom and have never had a problem with their customer service, however in the past month while shopping at the brass plum section- I have never been more turned off of this store. This girl julie anna (i know her name bc she insists on screaming it in my face while harrassing me and demanding that i need help) is the worst sales person i have ever come across. first of all i get there and no one helps me and all i hear is this girl complaining about how she needs to sell more to make a "###ing awesome paycheck" and talking loudly about who she was going to "reel" in next. This was beyond obnoxious. she then spent the remainder of my time there questioning everything i picked up. it started with her asking me if i needed a fitting room 50 times and then when i was holding up a few items together she came over and rudely stated they didnt go together. when i finally gave in and let her start a fitting room for me, it was completely obvious she was just trying to get me to buy the most expensive items and was rude when i tried to state my opinion. This isnt the first horrible experience i've had with this girl either, its every time i've entered that section in the past month. This girl ruined nordstroms bp for me and i have no intentions of ever going back

For the second time in under six months I’ve been completely underwhelmed by the customer service in the downtown Seattle Nordstrom’s women’s lingerie department. Lingerie, specifically bras, is an item that customers definitely need assistance with. I’ve purchased all of my lingerie at Nordstrom’s for the past ten years or so, but after today I’ll probably look elsewhere. My main complaints are 1) too few sales women; 2) unprofessional attitudes; 3) unprofessional dress (dressed like they’re on their day off). If the guys in the shoe department can still wear suits and ties and look and act sharp, why can’t employees in the rest of the store do the same? Nordstrom’s is on a long downhill slide with respect to the quality of people they hire. I used to feel special when I shopped there. Now I feel like I’m just another anonymous customer at any other mediocre, serve-yourself, over-crowded department store.

As per your reversed race card complaint on "Kroger @ Southland"...

Maybe someone needs to get a job, instead of harassing others on this site "Gesserfan." Besides, your language has allot to be desired, especially in a public forum. They may accept this 60 miles north of you, in Vancouver, but here... Maybe it's time for you to get another tat or piercing. Either that, or another teething ring. Grow up... or at least act like you are not THE socialist race card bigot.

Stop acting like you need a teething ring! Grow up! Quit attacking others on this site... be more positive. It's not our fault you don't have a job, along with nothing else to do.

We have legit complaints. Being a reverse biggot is not getting you friends on here, from many of your comments on other people's complaints. Stop attacking peeps on here. They don't deserve it!

Granted, he may have a legit point, as I did. He needs to feel like I felt after is bashing me, on my legit complaint.

Good for you... if it's a legit complaint... like mine was not. Corporate needs to know things. it also helps if things were taped and archived, to verify complaints... so the brother can see if it is legit. Hopefully it is caught on tape or mpeg file, to assist.

My point, This guy shouldn't be spouting off about racism, when he was not in the situation. Just as the woman didn't serve him, for racist reasons too. Spoon full of one's own medicine makes them feel bad, so they know how others are being treated badly... and what it feels like. Therefore they can stop that process. Not continue to spread hate/racism. That's my point.

Brenda, he's just starting his usual trouble. Yes, that's what the "normal" person would have done. I have let corporate know on my "racist complaint" he alleges...assuming he's male and has a wife, rather than being female, with a wife... it was Washington State, you know, so that flies. After seeing that complaint, Kroger company did change quite a few things.

Too bad this guy just starts trouble, from most of his other postings on various complaints. He just wants the upper hand by insulting others. Too bad too.

"The woman was very rude to me, " Maybe she found out you were a racist or a victim? How's it feel to have this fed without evidence on your "legit" comment? You did it to mine... without evidence.

seriously. you just want t start trouble. just because kids are black, or have cornrows, doesnt mean they are doing anything malicious! you dumb white %$*2!