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Nordstrom Customer Service Contacts

+1 319 846 4140 (International)
+1 800 964 1800 (Credit Service)
+1 800 723 2889 (Beauty Stylist)
+1 888 300 1295 (Wedding Stylist)
+1 877 543 7463 (Designer Specialist)
1600 Seventh Avenue, Suite 2600
Seattle, Pennsylvania
United States - 98101

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Use this comments board to leave complaints and reviews about Nordstrom. Discuss the issues you have had with Nordstrom and work with their customer service team to find a resolution.

Complaints & Reviews

Nordstrom — sale item

Last night my wife and I shopped at the Oakrigde Nordstrom Rack. We come here quite often. My wife found a...

Nordstrom — online order/customer service - financial services complaint

I placed an online order on Thursday, 8/23, order #[protected]. I am a loyal & frequent Nordstrom customer with...

Nordstromclinique makeup

I purchased Clinique makeup stick upon receiving it I noticed it was used or tampered with . I immediately contacted Nordstrom and was told I needed to purchase another one before I could receive a refund . I have never had this kind of service before especially with a Clinique product and for hygiene purposes to sell a used make up stick and then not stand behind your product is not good business practice for such a high end store. I would expect that treatment from a dollar store not Nordstrom . I told the sales person on the telephone line I would not be dealing with her any longer I would contact Clinique. Good bye Nordstrom another big department store on its way out soon with that kind of business ethnic . A 25.00 dollar makeup stick is not worth losing a customer by any means . Buyer beware as they sell used or tampered products !

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    • Updated by Dianna S · May 22, 2018

      * Spell check (Business Ethic)

    Nordstrommanagers service was horrible

    I purchase a children's shoe from Nordstrom about three weeks ago ultragirl sweet II. When child wore the shoes, it began to twist during her wear as the material was plastic and soft. It was impossible for her to keep this shoe. I took the shoe for a return to the Nordstrom's in Santa Monica promenade and a rude Manager she calls herself approached me by the name of Elizabeth Bustus and she refused to take the shoe back stating that it was worn and used many times. I told her it was worn once because it kept twisting my 5 year olds feet and causing ankle problem. After being loud with me. She eventually made an exception and took my license info down as though I am a thief and assured me that my info would be in the computer and I could never return it! I have never heard of such bad service from Nordstrom where customer service is their #1 satisfaction despite how old the item is! I am requesting immediate apology for this behavior and hopefully she is fired for such behavior if you don't want to lose more customers

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      Nordstrom — lack of communication/unprofessional

      My complaint is regarding a package shipped using ups. Nordstrom never made me aware that my shipment...

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      Nordstrom — online order, boots received from nordstroms was damaged and looks horrible

      I Alice Zellars am a loyal customer of Nordstrom's. I made an online purchase of two Halogen Scarlett Over...

      Nordstrom — rude nordstrom employee at stonebriar

      I would just like to start out by saying that I have been a dedicated Nordstrom customer from the day I wa...

      Nordstrom — poor customer service!!!

      Today, while shopping at Nordstrom Rack near the Roosevelt Field Mall in Nasseu County Long Island, NY, I...

      Nordstrom — "customer service"

      I went to Nordstrom's rack to day in hopes of finding Sam Edelmans white sneakeakers with boof balls for...

      Nordstromthe atmosphere of store in ottawa ontario rideau center

      I have been going to Nordstrom more frequently in the past couple of months and when I walk in to the cosmetic department there is a very negative vibe.The most friendliest staff in that department are the few men that work there and s a few of the older women that are very plesant the young women have a bad attitude considering the Mac counter is the first place u see as it’s in the entrance I went in this past Sunday and a very nice and friendly man was helping us and needed to go the computer to put information in about a purfume I was inquiring about I think he was new and needed help asked a girl from the Mac counter for help and she was giving him attitude he smiled and was very professional but concidering your store is big on customer service to see that means the staff needs to comply with that in order for a store to stay strong and be successful the staff needs to change there snotty attitude it is a reflection on your company

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        Nordstrom — dressing rooms

        I recently was at the Nordstrom store in Alderwood Mall in Washington State. I was trying on some pants in...

        Nordstromugg boots

        u have 2 pair of ugg boots mislabeled in ur anniversary catalog ..one is the constantine boot pictur #5 and the other is the naiyah boot picture #e on page 53 of ur anniversary catalog..its a dam shame when a customer has to catch ur error and point it out to ur clueless customer service team...and they claim not one person has called on this huge error..unbelievable!!!get it together nordstrom..and dont have us do the work for u..i have other things to do in my life then find ur mistakes..which u would never admit to or contact anyone who has purchase these items..please fix the problem..thank u

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          Nordstrom — warren platform sneaker

          I purchased a pair of the sneakers for $225.00 and in less than three months, the sneaker came apart from the...

          Nordstromremoval of trump line

          The hardworking conservatives who spend money in your stores are fed up with your hypocrisy. You accept our money yet you unfairly drop Ivanka's line because of your political ideology. The responsible hardworking people of this great country are fed up. I will make sure that every person that I know, including my wife, who spends a lot of money in your stores, will no longer shop at your stores. Maybe you can cater to the liberal left. Oh yes they are on the street protesting and not working . Shame on you.

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            Nordstrom — bad service

            I made an online order and purchase a jacket from Nordstrom website. When it arrived it was damaged. I...

            Nordstrom — total disrespect!

            I have ordered some shoes from Nordstrom and was very excited about my purchase. This website is quite...

            Nordstrom — very disappointed

            I ordered a pair of shoes from Nordstrom as a gift for my husband. When my order finally arrived I was very...

            Nordstrom — not funny!!

            After searching for a good looking designer dress for my sister's birthday, i found the perfect dress on...

            shop.nordstrom.comseller is liar and doesn't provide money back

            I placed the order on the website www.shop.nordstrom.com and the seller charged me within several minutes, but after that I got email from them that my whole order was out of stock.The seller promised money back guarantee within 30 days, but it was also lie. They simply ignored me within these days and after they informed me that it was too late to return money. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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              Nordstrom — sales associates

              I have an extremely disappointing experience to share at the Roseville Nordstrom store. I tried to exchange a...

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