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Nissan Complaints Summary

239 Resolved
552 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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7:04 am EDT
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Nissan neglect of driving technician damaging rear quarter wall of my armada truck after hitting a service wall...

I bought this '04 Nissan Armada from this dealership in Van NUys and owned it still up to now. I only put under 32k miles on it and babied this truck eversince i got it. It is totally clean undercarrieage, engine bay, outside and interior. It's a seven years old truck and is always kept in a garage under a roof. You could see how glossy and nice the paint is since I got it . I AM SO UPSET and SO DISSAPPOINTED with this Dealership when I got a call from my service consultant. I took my truck to said dealership to have all four tires change on April 26, 2011 7:16AM. My service consultant was Christina Comingore.
I've ask her if I could get it back by lunch time or past that. She told me she would find out first if tires are in stock and would let me know. I took dealership shuttle to work .7:29 AM Cristina called me to inform me that said tires are in stock and might get my vehicle for said time. 11:57AM Cristina called me to tell me tires are being installed and will called me as soon as it is done . I inform her that instant that i would need a shuttle ride back to the dealership when it is done. She verify my location exactly for pick up then we hang up. 12:29PM I tried to phone her but no pick up so i hang up the call. 1:32PM phone her again still no pick up. 1:44PM called her back again for third time, ALAS got picked up, asked her about update on the vehicle and told me that it is being aligned and will give me a call as soon as it is done.2:42PM Cristina CALLED ME this time to let me know tires are done but unfortunately break me the bad news. An accident happen with the vehicle when the technician was backing out and hit a service wall making a huge damage on the rear driver side quarter panel and bumper. Mind you vehicle is also equipped with a back up warning buzzer so how in the world a technician with experience could not take extra caution and how fast was he backing up? She advise me that Nissan Miller will take care of the damage and will talk with a service manager as soon as i get there. 3:00 PM shuttle service driver called and arrive. I got to the dealership saw my truck and the damage . Wait for a few minutes for Cristina was on the phone. Then attended to me and apologizes . After a few moment talks i ask for her Service Manager . Had to wait a while also because he too was also on the phone. Finally got a moment, he got out of his office. Cristina introduced to me STEVE JOHNSON . Shook hand with the guy and ask me "HOW AM I ? " It seem an odd question to ask when i felt so upset with my truck. From then on i felt unpleasant with the guy and think HOW WOULD YOU MAKE ME FEEL BETTER ?, after my truck got wreck . So I Ask him whats gonna happen now? And just like that, explained Nissan Miller will have it repaired, will provide me a service vehicle for the time being by a rental thru Enterprise at Nissan Miller expense until they finish with the repair till Friday, April 29, 2011. I tried explaning to Him that a MINT condition vehicle would be very different from a repaired from damage one. In terms of value from an excellent to good condition to fair. Even how good the repair cosmetically, it wont be the same as it came out from factory. I DONT LIKE MY TRUCK ANYMORE ! No matter how good it will come out because eventually it will show . Just by the paint alone wont come all the same . I never felt sympathy from the guy and just treated as another insurance claim and PROBLEM SOLVE! I took care of my vehicle because it cost me much and i have driven and owned it for SEVEN YEARS without any bad occurence . A Caution To Any Nissan Vehicle Owners out there to be on your guard when taking your vehicle to a delearship and and watch out how you get treated! Iwould still try to seek any legal channel about this situation because i just fell so TERRIBLE about my truck i took care of so meticulously well .

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Wpayton5599
Bolingbrook, US
Apr 27, 2011 6:52 pm EDT
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You are very unfair. The dealership made a mistake and they owned up to it. They also are going to restore your vehicle to pre-accident condition. I don't know what else they can do. Accidents happen, unfortunately. It sounds like you could cut them a little slack. And, a service manager asks you, "How are you" and you are turned off by this? I understand that you are upset, but you are really crying over spilled milk. If the service rep could have had a do over, I am sure he wouldn't have backed into anything. Next time, buy American you communist! J/K But, seriously, I think if you reexamine the situation, you will be satisfied with the attempt to make you happy.

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5:06 pm EDT
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Nissan my money back

my new nissan was in an accident on jan 5th this year
my insurance company in 3 weeks replaced the car totally nissan owes me over 800 dollars
they have lied to me 3 times and said the money was in the mail
when it was not
i called the opp fraud squad and they told me
a lie is not fraud but just poor business practice
and that they could not help me
now i am told that i may get this money in may
5 months after the accident
how do we send a collection agency after an organization this large
and if it was reverse they would want late payment charges and interest and God knows what else
i now know any thing beyond an oil change i will need a lawyer
i went to my dealer today and they told me we sell their cars
but we are not them
what good is a call center if i can not get a person to take responsibilty
i hope this helps other people who want their just moeny back when dealing with nissan
brian in cavan

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Update by brian kearney
Apr 23, 2011 11:23 pm EDT

when my car was destroyed in an accident 0n jan 5th this year
i asked trans canada nissan if i could take a a truck and get my 4 winter tires off the destroyed car
they said no
i have to pay 50.00 to have the winter tires taken off and the summer ones out back on
30.00 to borrow a truck
20.00 fuel for this truck
i work for a coach company with over 40 yrs without a mark on my driving record
after i paid 100.00 they told me that they would have given me a truck
remember i have bought 3 new cars in 4 years
and a 4th one until my wife said show me the money
is this not a history of poor service
and am i not a preferred or good customer
you can bet we will not buy here again

Update by brian kearney
Apr 22, 2011 5:38 pm EDT

after reading all these complaints
i wonder how they stay in business
i wish there was more force behind this like the better business bureau
i would lie to see more exposure like the toronto sun or the globe and mail
i feel that they NISSAN let things run knowing that the majority of people can not afford to pursue it
i am retired and will now look at all things
lawyers, better business bureau, and small claims court
TRUST works both ways
i have failed to mention that i too have purchased 3 new nissan s
in the past4 years
had the 4th ordered when my wife said wait
lets see their money
please be careful when dealing with nissan

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ReneC
, CA
Jul 15, 2013 5:21 pm EDT

I have a Nissan Titan 2010 with only 40, 000 kilometers, this past July 4th 2013 the transmission blew up and I called Road assistance and unfortunately the warranty had expired June 26th. Nobody but nobody wants to take responsibility for the piece of junk because that's all what it is. I used to love my truck but after the incident with all the people in Nissan Canada that they give you the running around and pass the bucket type of thing. I hate that goddamn product, I can promised you that I will never buy another Nissan nor let my friends and family buy one.
I spoke with all the representatives from the Road Service to the Customer Service and the Financial office.
Today is July 15th and I don't a vehicle to go from point A to point B, my holidays were ruined the truck is 750 kilometers away and to top the cake they can't find a transmission in Canada or USA the have to import one from Japan. What stressful time Nissan gives you. Please don't buy Nissan ever!

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10:19 pm EDT
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Nissan poor, shady, dishonest service

Took truck in for service for noises and electrical problems. Presented documentation printed out by me from web noting other Pathfinders with the same problems. Service said it was something else. Two months later, same problems resurfaced. Now needed new transmission and radiator as in documentation stated before. After three weeks, they returned the truck dirty and noted on paperwork that the noises couldn't be duplicated AFTER the tech took a road test with driver and said that he heard the noise. Next DAY, two NEW noises were heard which included one of the same noises. Took truck back and now I'm told that it is the calibers that are lose, missing or rubbing on rim. I have to pay a $99 diagnostic fee and parts and labor to fix it. Clearly Len Stoler is nickeling and diming and in need of work. A week prior to taking my car in the second time, I was called at work by Len Stoler's offering to lower the cost on my brakes ($800 original price for front and back brakes-which I declined and had installed by a professional for less than half).

Each time I took my truck in for service, I'm told it's something that I didn't have problems with before and given a speech on a bunch of fees. I won't take my vehicle back to Len Stoler's for service. They are crooks and have lost a faithful customer.

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PennySmiff
Brisbane, AU
Apr 20, 2011 12:24 am EDT

THIEF and criminal Suzanne Jean Stokes Karama Darwin NT. Convicted criminal Armed robber Shawn Grant Stokes Darwin NT. Criminal "jail-bird" Willie Stokes Karama Darwin NT... READ MORE ABOUT THESE CRIMINALS HERE ... http://globaldisabilitynetwork.com/forum/viewtopic.php?f=17&t=79

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7:11 pm EDT
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Nissan horrendous service and deception

This is my 2nd lease from these thieves. I traded in my car early and they got me into a 2011. Everything was good and they said that they were rolling my balance from my lease into my payment, fine.
Now a month after I have the car, Nissan headquarters is coming after me and negatively reporting me on my credit that I owe them a balance. WHEN I LEFT THE DEALERSHIP WITH THE NEW CAR I WAS TOLD THAT I HAD A NEW PAYMENT AND MY BALANCE WAS ROLLED IN!
So as it turns out I was lied to. My entire family drives Nissans and I have bought other cars from them, BUT NEVER AGAIN.
The dealership is run horribly. You will find more employees smoking cigarettes outside then inside helping customers.
I will escalate this to the BBB and NYS AG if this does not get resolved and the proper action is taken.

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Nissan consumer fraud

I called in before going to this car dealer to let them know I wanted to turn in my lease early. The real purpose was to try and see if they would take my lease and I wouldn't have to make any more payments. I had recently lost my job and was looking to save money by getting rid off this car. Considering that they would get a car way under mileage, about 18, 000 miles under, I thought they might consider that and just buy the car out. Well, that was not the experience I had when I got there. I asked for the person who I talked to on the phone, Ms. Lee, and she immediately asked me to follow her. No greetings, no manners, no professionalism. She didn't even make any eye contact. She asked me if I had the two set of keys, my registration, and the miles on the car. She was entering the information in her computer. As I sat there without saying a word, waiting for her to look up my information, she asked me to sign on an electronic pad. She did not explain to me what it was for, nor what she was doing. I thought I needed to sign something to allow her to look up my information on database. The pad looked like one of those you use at the grocery store, there was no information as to what you are signing. Big mistake! Once, I did, she printed out two sheets of paper with all the information and my signature, as I had signed on the little pad, and said, "ok, you are done". I was shocked, it took about a minute. So I asked her what do you mean I am done? That's it? So then, my husband who was standing next to me asked her if Nissan was going to take over my lease. She said, what are you talking about? We grounded your vehicle, it's ours now but you are still responsible for the payments. Needless to say we were shocked, and furious. There was major miscommunication. As a professional, she should have asked if I understood the procedure, or go over the whole process. As an individual, she should have at least ask, do you understand what you are about to sign? or you are going to sing this document that says, you are giving us your vehicle but you are still responsible for the 4.000 plus dollars. I could not believe these people just did this to me. We asked to see a manager after she informed us that this cannot be undone! The manager came out, and asked us to wait and see what he could do but he said that he had never undone a grounded car before. Are you kidding me? Is this really happening? We waited and waited. He said he was trying to get in touch with somebody but because today was Saturday, he couldn't do anything. Now, we are waiting until Monday to see if this can be undone. I do not recommend this dealership to anyone. I walked in there and they literally stripped me off my property without me even knowing it. This has CONSUMER FRAUD written all over it. Do not go there for business, it is scary! Please stay away.
April 17, 2011

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Rav4Rich
, US
Nov 14, 2015 10:32 am EST
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I was a customer of DCH Nissan Freehold for 11 years, but they are back to being run by shisters...My lease was at its end (feb 2015)..tried calling NMAC )Nissan Finance) to see who and how much I had to mail them to by ou the car., I never got a live person after 40 minutes per and 15 calls over 2 week, Went to dealership they were 5min away, asked where do I send a check..they said Well help you...They helped me out out $500 more then I would have paid if I just mailed in a check. After several attempts to tell them that they said this is what NMAC would have charge..once I proved them wrong, , they refunded $311 of it.//fast forward to mid sept 2015 my 2011 Rogue was making noise from the front end. I took it into the Service department and ask them to tell me what the noise was, thinking it was possibly the transmission. They told me they would be $100 dollar diagnostic fee, it would be waived if I had repairs done there, I agreed. After a little bit of time they came out and told me my two front wheel bearings were bad and one was cease to the driveshaft cost of repair $1600. Six weeks/ 4000 miles later my transmission blows out after they told me it was fine. Also note that in the oil change that I had between the two services the transmission fluid check box was not not applicable, even though on every single other oil change that they did in the last four years it was checked. In 2004 DCH Nissan in Freehold was one of several Dealers charged with Fraud by the Nj state Attorney General some of the charges "The dealerships allegedly failed to disclose prior damage to cars and passed off used auto parts as new" use caution when dealing with them, There are many more dealers on Rt 9

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Nissan motor shutdown

I was purchased a car, Nissan Sunny, model Ex-Saloon 2008 at Alexandria - Egypt. On 40000 Km the car motor starts to shutdown while driving, when the problem was found, Nissan Service Centre at Alex advised that the problem is due to motor braid ( dhafira in arabic ) is defective & they recommend to be changed under guarantee base, the same was already ordered as per them.. Now since one month ago I am still waiting for the part to be delivered from factory at Egypt but no response. It is not safe to drive the car with such problem and need to speed up the repair action, please.
Sala Al Shami
Alexandria
17-April-2011

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12:46 am EDT
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Nissan poor quality/poor service

I have had trouble with my damn power steering, it often locks my steering wheel. When this happens i have to turn the car off and start it again, i could do this 10 to 15 times. Every time i have brought up this problem they can’t help because they can’t see a problem. I have had it with Nissan ( spinelli Nissan ) in the west island. The worst service ever, the people were rude to my wife also. Once my lease is up i will give this car back with pleasure and shop for something better. My second car is an audi so i might just look for a VW. Never buy a Nissan, if you don’t get a murano, altima or maxima they treat you like crap. Never again i will shop at a Nissan dealership.

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Tony Kesic
, US
Oct 05, 2018 10:40 am EDT

I have nothing but trouble with Nissan Spinelli Pointe claire. The service and the work they do on your car is so bad its unbelievable.I had service there about five time.My blood pressure went up all the time the service was done. I had enough of them.They are so rude to customers, very poor quality work done on car, and very poor service seem like they don't care about making the customer happy when they leave.Well I changed dealer to get my car serviced and very happy that they care about their customers.Spinelli Nissan Pointe-Claire should change the way they treat their customer.I will not go there again.

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Nissan battery acid contamenation

Battery acid all over vehicle, rusted chassis, missing retaining clips, new battery leaking acid, drive shaft is rusted, battery support rusted, gear box and entire engine contaminated with battery acid and everyone's trying to cover up so what now? R300 000 for a piece rust.

From Pissed off deluxe!

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Zaphod1962
Gastonia, US
Apr 11, 2011 6:27 pm EDT
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Mabye it's not the pants but the contents

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11:41 pm EDT
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Nissan turbo

In January I took my Pathfinder to Bathurst Nissan as there was a noise which I said was the Turbo. They found major problems with the timming chain and thanks to you fixed a large number of things due to the wear on the motor. I was without a car for 0ne month! While they fixed it and the day I got the car back I said I was still not happy because the Turbo was making a louder noise. On my second return to Nisssan Bathurst to say there was no grommet under the air filter missing! They said they could order one and I could come back. I live 114klms. away!
My main concern is the Turbo. They told me it would be $6000 dollars, which after spending $62000 for the vechile I don't think I should be paying for! It is just 4 years old this April and I was told when I bought it it would do 400, 00klms. It has been serviced regularly and I have done 150000. I live in the country and do long klms with it and I have never been able to get less than 12.8klms/100ltes it is doing 13.7 at present.
I have just been through a 10 year drought, which has left me broke and I certainly don't have the $6000 to pay for the Turbo. That was the main reason for taking it to Nissan Bathurst in the first place and now the noise is getting louder and I would like you to consider fixing it for me.
Nissan BAthurst said that you would not do it for me, but I really need the car and cannot afford to replace it, so will have to have it repaired.
I do hope you could see your way clear to help PLEASE.
Regards,
Janine Hazlett

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11:18 pm EDT
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Nissan used car sale

Bought what we thought a fully serviced used car. "WRONG" The car had a dead battery that died a week after the sale, parts missing on the roof luggage rack, they only replaced two of the four tires (2 months later we had to replace the other two). Radiator was low on fluid, car had NO gas in it, was given one key to the car (they refused to cut another one). Car was due a 30, 000 mile service (They REFUSED to do that). They sold us a warranty but yet appears all they did was washed it sprayed some good smelling stuff inside and stuck it on the front lot. Complained to Corporate that did get Sutherlin to pay for the battery and wrecker fee. DO NOT BUY ANYTHING FROM THEM!

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Nissan steering column and emission control cannister

On 08-18-10, I was backing down the driveway with my 06 nissan frontier, upon entering the street, the steering column made a loud pop and the steering wheel became loose, moving left to right, up and down 3/4? Outside the manufactured tolerances. I had the truck evaluated, 08-18-10, at murrays nissan, muskogee, ok 74403, [protected], and the fuel-sending unit replaced, 2nd time. I was informed that the steering repair would be $980.00, and nissan would not assist with repairs at 80, 000 miles. They stated that the bearing was bad and the entire steering column had to be replaced, admitting, "this was the first time they had encountered this type of failure in this revised model."  after repairing the fuel-sending unit, I picked up the vehicle, and researched the defect and discovered overwhelming evidence that there is a major steering defect with this model, and year, further validated by similar complaints filed with this agency, including high-speed total steering lockup, resulting in collisions. On 02-15-11, 87, 000 I returned to have the fuel-sending unit replaced, 3rd time/check engine light turned off, 3rd time/reviewed for a steering recall status update due to increased steering issues. Nissan would not assist with the steering repair, at a cost of $988.00, and indicated that the emission control canister failed, $700.00, which is why the light came on, on 02-18-11, after 3 days void of any repairs, I picked up the truck being reassured that it was safe to drive. I filed a request with nissan na customer satisfaction on 02-22-11. Nissan na called on 02-25-2011, refusing assistance on the steering and emission control canister failure. We own 4 nissan frontiers and 1 armada from [protected], 06 truck having multiple repair issues since purchase evidenced through nissan service records. My son, age 16, drives this truck daily to work and school and transports his 9-year-old brother I feel that the steering and emission control canister failure should be considered for replacement under voluntary recall provisions, or a fair and equitable agreement.

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Nissan transfer case

For those in Canada

Please complete the form on the link below as it will prompt Transport Canada to do an investigation with Nissan Canada.

https://wwwapps.tc.gc.ca/Saf-Sec-Sur...P/fc2-cp2.aspx

(copy and paste the link in your browser if you cannot click on the link)

Nissan is aware of the problem and has extended the warranty on the CVT transmission up to 120, 000km or 10 years but still refuses to include the transfer case .

I am a disgruntled owner of 2003 nissan murano with only 95, 000 km. The transfer case and two transmission seals are part of the $6000.00 quote just given to me by Nissan!

I have been chasing Nissan via telephone and email for almost 2 weeks and they are giving me the runaround! NEVER AGAIN WILL I BUY NISSAN AND I AM USING THE INTERNET TO SPREAD MY BAD EXPERIENCES WITH NISSAN! MY FRIENDS, COWORKERS(25, 000 STRONG) KNOW OF MY PROBLEM WITH NISSAN!

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Nissan lack of service

We own a 2017 Nissan Altima which we took into the dealer to have the spark plugs replaced. Car had close to 120000 miles with the original plugs. The service manual states to replace plugs at 105000 miles. While removing the plugs one broke off because it had been put in too tight, the head had to be removed and taken to a machine shop to drill and tap out the broken off plug. This cost me $1501. When reporting this to Nissan Consumer Affairs, I was told had this occurred while still under warranty (60000 miles) Nissan would have assumed the responsibility for this cost. But why would I replace spark plugs at 60000 miles when car was operation perfectly and your service manual states to replace plugs at 105000 miles? I am completely amazed at this lack of service and lack of goodwill on the part of Nissan North America.

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william clifton
,
Dec 11, 2007 12:00 am EST

i have a 2017 nissan frontier xe. at around 8,000 miles, i started to hear a poping sound when the truck turns left or is on uneven surfaces. took it to the dealership and after aboout a day they called to say that it was my tool box making the sound! i went to test drive it and no, it was not the tool box makeing the sound. after about 3 more days, they called ot say that they could not find the problem so they put some grease on the left front spring and that fixed the problem. i went and drove it and no, the problem was still there. i then called nissan north america and told them what was going on. after there investigation, i got a call today and was told," there is no problem with my truck. all 2017 frontier xe trucks was builth that way and that i should not worry".
the sound is like a ball joint or spring! i will never buy another nissan! customer servive is crap and they think that everyone is stupid! a new truck will not make that sound unless there is something wrong with the front end and i'm sure it was not builth that way! this is a new low for nissan.

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Nikita36
, US
Jul 21, 2010 2:40 pm EDT

The vehicle had a recall. I took the vehicle in to correct the defect. I was told the car had been repaired. The vehicle continued having problems. When I took the vehicle back again, I had to pay the costs. I was told by Frank Sikes if the repair had been done the first time that I would not have had to pay. Since it was at a later date, I had to pay the repair. The vehicle was experiencing the same problems. The problems were also listed on the recall notice. I do not feel I should have paid for the same repairs.

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scott Sherrill
,
Jul 31, 2008 8:39 am EDT

I have a 2017 Pathfinder and bought it new. I have had it serviced regularly at the Nissan dealership where I bought it for 3 years. I now have 104000 miles on it. The transmission recently started acting up, among other things, and has now been diagnosed as needing to be completely replaced. I contacted Nissan Customer Service Regional and went through 3 levels of discussion with them to try and get them to help me with this repair ($5000.00). The first two tiers of customer service said they thought I had a legitimate request and felt Nissan would help me in some way since the truck was so young and I had it serviced regularly at the Nissan dealership. I have also got TWO OTHER Nissans in my driveway at home and have been a fan for 20 yrs. However, the THIRD (top level) spokesperson finally told me they would NOT be able to help me in any way since the mileage was excessive and out of warranty. Not even paying for parts or labor or anything. I have no choice but to fix this. I was also told upon THIS visit that my Catalytic Converter had gone bad too...$900.00. I was told if I did not fix this, it might be passed into the engine and ruin the cylinder walls. I was also told at THIS visit, that my Fuel Gauge was bad and needed replacing (obviously, it only registered about half the time). I was also told during THIS visit that I should go ahead and replace my leaky head gaskets since I was gettting the other done and that I should get a 100000 mile tune up as well. Total 6300.00 I am getting it all done so I can trade this truck and it retain some value. But, it is ONLY less than three years old and I have treated it with great care. A total disaster with NO help from Nissan. My last Nissan of course. Tell your friends, family, coworkers and everyone to steer clear of them. Not what Nissan used to be!

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Ken Waterson
,
Jan 04, 2008 1:00 pm EST

If you buy a Nissan, don't expect to get ANY support from them. They don't stand behind the products they make and I agree that they treat their customer like they're stupid. I've purchased my very last Nissan (I own two now) and only hope that anyone looking to buy a new car will look at anything except a Nissan. I have less than 100K on our 03 Altima and have had to spend close to $1,500 on repairs and expect more (unless I can unload it on someone else soon). I am getting ready to sell the piece of crap and buy something a little more dependable. I don't trust Nissan or it's dealers any more. After the most recent ($950) repair at Superior Nissan in Fayetteville, Arkansas I started hearing a noise that sounded like a bearing going out on the front of the motor. I determined that the alternator belt had been tightened way too much and now I am going to have to replace the $175 alternator. I didn't know you could build a pile of ### as tall as a car but Nissan has certainly managed to do it.

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Nissan car lease

I recently went into Bay Ridge Nissan to lease a car. I got very nice offer from sales person Anatoliy Yevdayev. When i came over to work out deal with him i have told him that i will have a co-signer on my application but i am the only person who will be on the lease and all other papers regarding insurance, billing, etc. For 100 times he said yes. When i was working out deal with him, Anatoliy told me that on top of the down payment there are other fees that i have to pay at signing. We reworked deal to include 1K into lease and I gave 1K deposit towards taxes and other fees. He said i will need to give him another 500 at signing. On the day when i was picking up my car and came in with my co-signer they said that i have to give another 2500 cause of taxes, destination fees, doc fees, dmv, and something else. We argued for a while and then after reworking the deal, we have paid 2500. Again we have asked to make sure that my co-signer is only on the bank papers and not on the lease. They confirmed it. Mean while they demanded that his name is on my insurance. When we asked why, they said that it was required by the financial company. Then we signed bunch of papers together and they literaly forced my friend to sign other papers (stupid that we did but nothing we can do about this now) and asked him to sign for something electronically. They handed us package with papers and car keys. When we got home there was no copy of the lease, registration and car purchase legal binding document were all in my friends name. We called and asked why and where is the lease. They said that it is their standard practice to mail originals to customers. Meanwhile car registration came to me in my friends name, first lease bill to my friend and his name, insurance is in both names at my address and i am no where on the lease. After 2 weeks of phone calls that went no where and calling our attorney we went to speak to manager Dmitry who said that since all papers were signed by my friend we are leagaly bound for the car. There was not one piece of paper that i signed together wit my friend, no copy of the receipt for a 1K deposit i gave initially and no application that i submitted. After our lawyer called him, Dmitry said ok lets see what we can do for you to the point that we will take car back. He said that i should bring car for inspection and appraisal for resale value. Now they are telling us that the value of the car is so much lower then when it was new (3 weeks ago) and they might not be able to give us money back 3500 when they take car or they might not even be taking car back. I have been reading a lot of complaints about this dealership on the net and would like to organize people that suffered by them to do story in the papers, tv, etc to the point of registering complaint with prosecutors office and mayor Bloomberg.If i can't return this car, then at least i want to make their life miserable by making other people aware of what is going on at that dealership. Let me know if you would like to join me in this.

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11:57 am EST

Nissan painted my car without permission

I took my car into Eddie Tourelle's NorthPark Nissan in Covington, LA. so that they could look at and access the damage to my hood that was created by the bug shield they put on it. I called them 4 times after 3 days because nobody called me give me an update.

It turns out that they decided to have the hood repainted on my brand new 2010 Nissan Armada without giving me any consultation. The wouldn't even give me credit on the bug shield that I paid for not to mention the loss of value to the vehicle since it now had repainted parts on it. According to Kelly Blue Book the vehicle has a loss of value of $1500.00 due to the re-painted hood. The Nissan dealer said "We are sorry but we will not help you any further" and that was it...they didn't have a problem taking my $47, 000.00 for the vehicle though! I will NEVER EVER go back to that dealership and if you do, BEWARE!

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N
N dealer
Covington, US
Mar 15, 2011 2:59 pm EDT

I've heard about customers like this, sounds
Like he was wanted something fixed that he damaged .

N
N
N dealer
Covington, US
Mar 15, 2011 2:52 pm EDT

There was a dent that was located at a different
Spot on the hood then where the bug shield
Was installed. When the customer returned to the
Dealership to have the damage inspected, he had already
Removed the bug shield. This prevented us from
a complete inspection to determine the cause
Of the damage that was done. We repaired the hood and provided
The customer with a life time paint warranty. the repair
Was performed at no cost to the consumer. Customer
Is no longer welcomed at Nissan dealer after spitting at the
Manager that went over the work that was performed.

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5:36 pm EST

Nissan deceptive sales practices

My wife and I leased a Nissan Armada from DCH Nissan in Freehold NJ. When we leased the vehicle Gary and Eric (the sales staff) pitched us a prepaid maintemance contract for the 39 month term of the lease. Cost of the contract was $1, 600. We had three specific questions: 1) Does the contract include the use of loaner vehicles, 2) Since Infinity is a Nissan Company can we get our service at an Infinity dealership that was much closer to our house than DCH Nissan, an 3) Does the contract cover the cost of brake replacement.

The answer to all three questions was yes and Eric actually said he called and confirmed our question regarding the Infinity dealership. Well...we tried using the contract for the very first time and to our surprise found out that none of these things are included. This minizes the economic value to us and we asked for a full refund which was denied by the dealership (DCH Nissan in Freehold NJ).

I chalk this up as an expensive lesson learned and one that I will apply as a search for a replacement for my vehicle in 3 months. I was considering the Maxima but I will never purchase or lease another vehicle from these deceptive bottom feeders again!

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5:09 pm EST

Nissan unethical and illegal business practices - purchaseing a used truck

My original vehicle was stolen and I was driving a rental that was to have expired and needed to be returned the day of the purchase of the used vehicle from the dealership.
Originally, I was submitting a down payment of $5, 000, which is what I was told is a sufficient amount for any vehicle purchase of $20, 000 or less, which would be considered 25% of what the vehicle would cost.

So I obtained a cashier’s check for this amount.
Due to Chapter 13 bankruptcy, I had to obtain a purchase order receipt to present to the Bankruptcy Trustee and Judge in order to get approval for a new loan. I obtained this purchase order from Jane doe at LaFontaine Nissan, after being highly recommended by a personal friend who is a well known radio personality for the city of Detroit. By the way, this dealership is an hour drive one way.
Around 11:30am on December 23, 2010, Ms. jane doe then began to work diligently to see who would finance me for a vehicle based on the purchase order. After making some calls, we then went to actually look at some vehicles that were available.
We rode together and I had a friend, Devante Derrico, follow me in the rental car to another car lot located down the street. The very first vehicle in the lot that we saw was the silver 2008 GMC Sierra and we stopped immediately. I noticed first how nice the vehicle was and then I almost simultaneously noticed the red sticker in the window with the price on it of $17, 999. I pointed it out to my friend that was behind us and I was excited due to the fact that it was well under the price I was expecting.
Ms. Jane Doe then took the sticker, copied the numbers off of the actual vehicle, and then went into the office. She then began to look up the information for the vehicle in order to submit it to finance companies to see if I could be approved for a loan for that vehicle.
During this time, she conveyed that she had issues reading the computer and the information that was being pulled up was not matching and that she could get better results if we were back at her personal office.

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5:07 pm EST

Nissan greedy & liars

On 1/26/2011, I called Advantage Nissan located at 939 Old Country Road and spoke with Steve. I told him I was looking for a red Juke SL model and he told me he has that particular vehicle for me and so we set an appointment for 1/29/11 for 1pm. I told him I'm coming from far to get the vehicle so do not let me waste my time to get there and he does not have it.

When I got there, he has the red Juke, but a SV model (w/o leather seats, heated heats, power seats, fog lights, and no back up camera) I took the car because I can survive without those amenities. Steve then gave me a NMAC application for credit to complete, I told him I already have a check from my bank and is already approved and did not need their credit. He said OK, I would still need to complete it in the event my bank would not honor my check and they were not able to verify that on a Saturday and they needed that security, I agreed. Steve said to me, the finance guy will meet with me to offer me additional warranty and I should decline the offer because the vehicle already comes with manufacture warranty and the dealer is only trying to make money that way. So I met with Mike (finance guy)and told him I do not want to do anything with him but he insisted. He told me and my wife that he could get us a deal with NMAC (Nissan Motors Acceptance Corporation for the same price including additional warranty at 2.9%. I told him how is that possible when my bank is offering me a higher rate? his response was he works with them and he can get that, so I excused myself from the room and spoke to Steve and explained the deal offered to me, he said take it. I went back to Mike and asked if he would need to run my credit again, he said no, he will take the information from my bank and use those same numbers.

I left the dealership with my new vehicle then called him on Monday 1/31 to see if the deal was OK with NMAC, he said no and I was OK with that.

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9:04 am EST
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Nissan scam

Trophy Nissan equated the increase of $67 in my payment to GAP. This was not the case. Gap was only 530. In addition Jim Green added Credit Liability and Extended MPP. Stating that they were apart of my gap coverage. They were not. The $67 was due to 8.4 in interest equivalent to 8, 000.
Mr. Green was spoken to and his refute was that I signed 4 papers each for all of those coverages and that I was video taped. He also states that my response would be different if a computer in my car was destroyed due to a pot hole and I would have to use the insurance.
This dealership was very misleading stating that they did not make money from this sale. However, in the last stage, I was made a complete fool of.

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5:20 pm EST
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Nissan scammers!

1/22/11 my wife purchased a 2010 Nissan Sentra pre owned with 5530 miles from Route 22 Nissan Hillsaide NJ. Its finance price was $12, 200 and the cash price was about $3000 more. The dealership pushed for us to finance the car with a lower price which we did. When we close the deal with the finance manager(Nuno Ferreira) he said that my wife’s credit was excellent and he could give an extended warranty if she signed for the loan of 1.9% for 60 months. We did agree but did not ask or authorize any other addition to the car. My wife asked Nuno for a breakdown of the bill and he said it would be mailed to us by Nissan financial corp.
Almost 1 month later we received a bill with a total payoff of $18, 790.36. We were in shock because we expected it to be around $14, 000 since we put down $1000 up front. We had a meeting on 2/24/11 with the salesman(Ronald Villatoro) and finance manager(Nuno Ferreira). At the dealership we asked to see a breakdown of the bill, which of course they tried to act surprised that we didn’t have a copy. After reviewing the copy we realize they charged us for $700 for GAP insurance, $2000 for extended warranty that we thought were included and VIN etching for $2647, and we never knew we purchased them.
During the meeting with Nuno, he agreed to remove the gap insurance and the extended warranty, but could not do anything with the etching because it was already on the car. We went back there on 2/28/11 to meet with Mark Frank the manager to see if there was anything he could do. I was told Howard Newman would call us the next day 3/1/11 because he is the only one that could make the decision. Until this day Howard Newman never called us and when we called the dealership Mark Frank said the dealership decided to not to refund.
Upon further investigation we also think the odometer may have been tampered with because the disclosure shows 5530 and a Car Fax shows 11, 659 from previous owner. We also heard that the window etching could have been done when the car was purchased by the previous owner.
Currently, we opened the case with Nissan Consumer Affairs and BBB.
If there is anyone who can help us to pursue this matter please contact us at [protected]@gmail.com

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Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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