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2.2 793 Reviews

Nissan Complaints Summary

239 Resolved
552 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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10:58 pm EST
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Nissan lying about warranty coverage

Very long story about a car warranty issue: Nissan of Manhattan lied about what was covered: http://answerguy.com/2010/11/24/nissan-manhattan-stole-money-bad-customer-service/

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12:57 pm EST

Nissan scam

I will try to be as nice as possible, especially since I am furious.

My brother recently went to Bay Ridge Nissan dealer with a friend. He does not have much knowledge when it comes to purchasing a car period. His saleslady was Florence. She and the general Manager, I believe his name is Dimitry, played number games with my brother. They sold him a 2009 Nissan Sentra that was supposedly a Pre-owned certified car. The listed price was $13, 995 and when I checked on the internet a day after he told me he purchased a car from them. I quickly went on their website and checked out details of the car. On their website the car was not listed as Pre-owned certified and it says finance now at $9, 995.
Here is a list of their scam in this deal:
- Sold car at price of 10, 995 difference from internet price
- Told my brother the bank requires LoJack to be installed (who the heck installs a LOJack in a darn Nissan Sentra? This is not a BMW and NO, it is NOT requirement! So do not let them talk you into getting LOJACK! You will have full coverage insurance that is all the bank should care about because if you car gets stolen and totally damaged the insurance will pay out the market value of the car.. So please do not fall for that)
- He was charged for preparation fees (prep WHAT? a freakin used car? you don't charge prep fees)
- They talked my brother into getting extended warranty. People, extended warranty is a stupid scam to get more money out of you. You DO NOT need it. Never buy extended warranty or the extra insurance in case your car gets stolen or whatever it is. You don't need it.

I can't remember the other charges they tagged onto my brother's contract. Luckily, he put the 1300 down payment on his credit card. I told him to call up the credit card company right away and explain his situation stating that he got ripped off from the car dealer and would like to cancel deal and get his deposit back. The credit card company credited his account right away and put in the dispute.

When purchasing a car, if you are asked to put a down payment or deposit to hold a car, NEVER EVER put cash because if you feel you're getting ripped off and call them the next day to cancel, it is very HARD to get your cash back, but if you charge it you let your credit card company deal with them. It is easier. After the dealer gets your cash, that is the end of it. Kiss your money good bye because you will have to call cops to help you get your money back.

So not only did the final price come out close to 16k for a stupid Nissan Sentry which he could have gotten a used BMW or a nice used luxury car, the saleslady Florence and Dimitry got my brother to sign finance documents and bill of sale. They did not give him a copy of any of the documents he signed. So i asked Dimitry, "how do you expect him to register a damn car without information of the car if you don't give him the bill of sale?", He gives a deposit on the car, shouldn't he get a receipt for such a big purchase? Dimitry said, yeah Florence wrote the information on a piece of paper and gave it to him. Hmm.. Why would you write information on a plain piece of paper. It should be a bill of sale and everyone should get a copy of all documents they signed.

We told him my brother has no interest in taking possession of the car. Thankfully, my brother was stupid enough to sign papers but he didn't take possession of the car for some reason. I think it was because he needed to ask me questions about the insurance. So they keep calling and telling us that my brother has to come back and sign other documents if he doesn't want the car or else they will start charging him storage fees. Storage fees my a-- because the car was never registered, insured and he didn't get any legal documents from them and never made a payment on that car because he never went back for it.

So whatever you do, if you wish to buy a car at this dealer make sure you are smarter and one step ahead of them. Play number games with them if you want.

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mymako
Staten Island, US
Mar 10, 2011 2:42 pm EST

I am going thru similar or almost similar problems with this dealer. I am going to sue but on top of that i am planning to turn to TV, radio, newpapers, mayor's office and every where i can register a complaint. I am looking for people who were scammed by this dealer and are willing to go public. These people should be out of business.

Let me know if you are interested.

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3:33 am EST
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Nissan lying about charges

After looking at all of my costs, I realized I could not reasonably afford the car that I had my eye on. I never signed a contract. I told Jim M'Lady Nissan that I didn't want to buy the car, and they insisted that I think about it overnight. They said they would charge me $500 on my card, but the charge would be refunded if I didn't want the car. They repeated a couple of times that the charge was refundable if I chose not to buy the car and told them the next day. I allowed the charge because it was presented as "risk free" essentially, and I could finally leave the dealership. It turns out that they gave me a receipt that said nonrefundable! What a scam! Now they won't give me my money back even though they said that they would. They say that I wasted their time and accuse me of going to another dealership to buy a car...I have done no such thing! There are multiple complaints at the Better Business Bureau for these guys, and I can see why. In the end, I don't understand what goods or services I received! It's not like I custom ordered a vehicle or had them transport a vehicle. I told them the very next morning that I didn't want the car.

Don't buy from this place ever. There are very good and legitimate Nissan dealers out there so no need to go to Jim M'Lady's dealership.

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J oann
, US
May 08, 2019 10:31 pm EDT

I recently drove off the lot with a car that was priced 7995 on their website but when it came time to place my down pay the price went up by 1600 and when I asked to explain it, there was nothing said that made any sense to me . Now that I have had the car about 10 days with a lie that I got financing, the sale person who called himself the finance manager told me I have to bring the car back and get refinanced. I searched this topic and it is a scam line to get someone in to hike up the price and put them in a vulnerable situation, threaten them while taking back the car.

I went on the site tonight and the same man who did all of my paperwork is not the finance manager and the three on the site, I never spoke with or met. I reported this to the Illinois inspector general . I refuse to give back the car and the kicker of this is the finance company when called say they cannot speak to me and never got any paperwork. My dilemma ? I have no account number and am being avoided on whom to make my June payment to.

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10:32 pm EDT
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Nissan follow up to earlier complaint

As a follow up to my above referenced unhappiness with Nissan of McKinney, I have to say that since they became aware of my level of unsatisfaction, they have really gone above and beyond to make sure that I was satisfied. I have been contacted numerous times by the service manager and the owner. To be honest with you, I would delete the post if I could figure out how. But, all in all, I feel they have met my expectations and appreciate them rising to the level of customer service that I think we, as consumers, deserve. So...I applaud you! Thank you, I guess you get to keep this customer after all.

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12:15 am EDT
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Nissan fraudulent service

I took my 2005 Pathfinder to Nissan of McKinney to replace both catalytic converters and the vent control valve. It had the check engine light on and would not pass inspection until these were taken care of. After paying $2879.89 for this service, I drove home. The next day (Sunday) the check engine light comes back on. My husband looks under the vehicle and the catalytic converters are old and rusted. They have not been replaced, and definitely not by new parts (which I paid $1500 just in parts). I might also mention that they put an inspection sticker on my vehicle. So, how did it pass inspection? THIS IS FRAUD! AND TO MAKE MATTERS WORSE, THIS IS THE SECOND TIME THIS DEALERSHIP HAS NOT BEEN HONEST WITH US! In case you are wondering...I bought this vehicle from this dealership. You would think they would stand behind their customers...but no! just check the other unhappy customers who have posted online complaints! I have also filed a report with the Better Business Bureau and am considering calling my attorney. I don't appreciate being taken advantage of in this manner.

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Update by kkbinplano
Nov 03, 2010 10:29 pm EDT

As a follow up to my above referenced unhappiness with Nissan of McKinney, I have to say that since they became aware of my level of unsatisfaction, they have really gone above and beyond to make sure that I was satisfied. I have been contacted numerous times by the service manager and the owner. To be honest with you, I would delete the post if I could figure out how. But, all in all, I feel they have met my expectations and appreciate them rising to the level of customer service that I think we, as consumers, deserve. So...I applaud you! Thank you, I guess you get to keep this customer after all.

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5:35 am EDT
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Nissan fraud

I recently leased a 2011 Nissan from Grapevine Nissan. To make this short, I visited the showroom on September 4, 2010. I was given a price based on my good credit with Nissan Financial, "tier 2". I told them I would need to think about it, and I would return the next day. I did not return until Labor Day. After approximately 5 hours of the dog and pony show trying to get to the "bottom line", I was told that I should have bought the car when I first came in, because my credit tier was no longer a tier 2, but had gone to a tier 4. Yes, I had the right to leave, but they convinced me, that it would only continue to go up.

I leased the car, and the next day one of the salesmen came to my place of employment telling me they needed to change something on the contract and it was just minor. I signed.

After several attempts to speak with someone at Nissan financial to discuss why my credit score went down overnight, no one would speak with me. I could only get through to a outsource in India. I called again, only when it had the option of press two "if you are a dealership", I went with that option. I was immediately connected with a very nice local English speaking person. They simply asked for my social security number and promptly gave me my "Tier 2" credit score. I of course had to say I was a dealership. After the woman gave me the credit score, I explained my situation. I asked her if she would testify to my score. She said, "Yes", and gave me her name and number. I was also told I would have 30 days to make a new lease/purchase.

Today, when this was reported to the Grapevine Dealership, Mr. Johnny Cantrell couldn't have been any ruder. I was appalled. The entire conversation was reordered. The man was so crazed I thought he was under the influence. Would he have treated me the same way if I had a man with me?

Yes, I could have walked away and should have. If any woman is reading this, I strongly encourage you to run. Also, you need to read the Better Business Bureau Report outlining their current rating. I should have done that first.

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justiceforyou
Austin, US
Nov 03, 2011 1:39 am EDT

Make your voice heard-tell your story to my facebook that i created about this aweful place..
http://www.facebook.com/pages/Nissan-of-Grapevine-Ripped-Me-Off/293353330682538

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11:16 pm EDT
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Nissan recall fix has taken 3 days

I had my 2002 Nissan Frontier towed on 10/20/10 to Nissan of Reno to have a recall on the sending unit to the tank replaced. i called on 10/21/10 to get status of repair and told them that this is my work truck. For I am a construction worker and need my tools for work. the response I got from the tech was silence, like all that was running through his head is " thats my problem." So I asked him when my truck would be done and he said they ordered part on 10/20/10 and that it would be here on 10/22/10. I need to also say I am riding a motorcycle to work. Today is 10/22/10 and and I have called again on when my truck will be done. For my truck is in Reno and I live in Carson City. Its 30 miles awayand need to find someone to give me a ride. The tech could not give me a straight answerand said when he has time he will call me. So before I got really upset about there lack of answers to my questions. So I said fine and gave them my cell # again. Like they don't have it. I need to state that me and my wife both own Nissans and one was purchased at this dealership. My wife and I have taken our Exterra there for some repairs and have had it come back with other problems that where just fine. After a couple times of this happening we complained and said we will no longer do bussiness with them. Now here I am stuck with the same people to try and fix my truck. I have my own mechanic and he is pissed with the fact that they didn't overnight the part, pay for my towing which came out of my insurance when it should not have and that they didn't offer me a rental car to begin with.
I just got off the phone with Nissan of Reno and now my tank they say is so corroded that they have to order me a my won. How long is this going to take! I guess on somewhat of a plus after barrely working for 3 days they now want to see if the dealer will issue me a rental car. In the end this better not cost me a dime. After all this is said and done I would like say I will not buy another nissan again for how I have been treated through this dealership. I have been a nissan owner sense 1997 . My name is chris and I am done.

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kenrrrrrrr
, US
Oct 26, 2010 2:25 pm EDT

their are two pumps in the tank. one for normal pressue and the other is a transfer pump from one side to the other sue to the shape for driveshaft clearence. this is a long process but the tech must have broke something and had to order it.

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6:32 pm EDT
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Nissan false advertisement and damages

This car dealer continually called me while at was I worked and left me message id on my phone as 7024 which I couldn't call back. It wasn't until I finally was able to get the call that I spoken to veronica whom told me I was approved for a car loan and that how much money I made and I told her 2300.00 ytd plus monthly income and that my credit was bad and I was in the process of repairing it and that how was I approved for a credit and she responded that they worked with people like me whom had bad credit to bring my drivers license, $60.00 for paper work, two most recent paystub and proof of income. I told her I did believe it yet she put me on hold and told me when she got back on the phone that I was approved for $23, 000.00. And I told her to stop it that I didn't believe it and she told me that yes and I told her that I didn't want to waste my time going there and coming back empty handed after going through all the process and that I had no cosigner. And she guaranteed I would come home that the payment depend on the type of car I picked. They called me on the day of the appointment to see if I was coming over. And I told him I had spoken to veronica that I had lost my bankcard and had to wait for a money transfer to the card I had in posssession was taken at least five days. My bankcard tex message me that on thursday nine I would receive the transfer. And he told me I wasn't going to need any money. I went there spend for clothes, transportation, lunch, and cab both way. Yet he said I wasn't going to need money. When I got there the guy told me to put the information in the application that I did online when I asked him which one online was it he didn't tell me. Instead, another sales rep was standing behind me whom dress in pink? I remember my co-worker clay always coming to me at work to tell me he likes and wears pink that nothing wrong with it. Is just a color and I told him in some country is okay. He told me he had a 23, 000.00 car. I disregard the comment. When I was waiting and yet nervous of the overall. Daniel approach me telling me he was ready to assist me and I ask him I am getting the car he said yes. When I got to the table with him he mumble. "you work at the yankees? That's not much money? I told him I am a stylist and seeking for work in a salon. And was searching for work but that veronica had told me over the phone I was approved after I told her what my income was. And then he told me how much I wanted to pay for a car. I said $300.00 and under and he told me that would be that car for $10, 000.00 with interest $600.00 the bank wouldn't approve it. $200.00 with a co-signer. He continued you can get any insurance you want you can get geico, blah, blah, but you don't have to pay for it today. Geico is my favorite insurance commercial I like it. So when someone step into my apartment to be indicent for his bday. I sang gieco. He isn't my husband and I don't have to. But you don't have to be my husband either and I don't want to so buzz off type of problematic. Ll the way down here to mention co-signer when I told her that I didn't have one and she okay that and told me that you help people with bad credit, so how do you help people with bad credit now you want exactly what I told you I didn't have? He said call three people rabbi rabbi. Told him forget about it why make me come all the way down here and spend to mention co-signer when I told her that I didn't have one and she okay that and told me that you guys help people with bad credit, so how do you help people with bad credit now you want exactly what I told you I didn't have? He said call three people. Mumble rabbi rabbi. Now I am feeling like I am at the church where the pastor usually speaks about rabbi. At the brooklyn tabernacle. So now I am getting up the seat walking out. And this man is passing his genital back and forth on my face as I sat on the corner of the sidewalk to call a cab to return home and I was calling the chrysler plymouth dealer in falls river in new jersey [protected] whom had called me to said also I was approved for a credit from car loan and when I call the gal tells me that sam wasn't available that he was removing a car out of nissan. Do you understand? This is also going to the attorney general.

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WhattheH*ll
Saddle River, US
Jul 26, 2011 4:03 am EDT

This review MADE NO SENSE! It is a joke?

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3:39 pm EDT
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Nissan problem with cd player

We have been having problems with our CD player. We took it in to a Nissan dealer in Maryland and they told us that it would cost us $2, 000.00 to replair and we didn't have the Quest that long. I called Nissan and they gave me a customer number and a contact person. I e-mailed her (Mary Baumgardner) who is the customer representative of the eastern region; called a million times. She never returned my calls and the email reply from her was to get it touch with her about your problem by calling. In an expensive RV as this we are caring around a portable radio with external speakers.. shame shame on Nissan. We are also having a problem with our left window not going all the way up to close without going back down. In order to close the window we have to skip little at a time to close. Shame on Nissan
We will not purchase another Nissan even if we like the style and specs.
SHAME ON NISSAN.. another customer gone gone

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Bharat C. Shah
Wilmington, US
Sep 22, 2010 12:24 pm EDT
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From the day of purchase of my Nissan 2004 Quest, the Tire Pressure Monitor guage has not been working right. One of those
monitors I had replaced and paid for to the Dealer's Service Department, with no success. The tires seem to leak the air and loose the air pressure, that gets registered on the dash board constantly, despite of maintaining the proper tire pressure as recommended by the manufacturer!

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12:58 pm EDT
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Nissan consumer affairs/regional specialist

I purchased a nissan titan 5years ago from the midway nissan dealership in phoenix. From the day I puchased my nissan I have had nothing but issues with the dealership. My current issue at hand is my catalytic converter, apparently it's going bad. I originally took my truck into the dealership 2 months ago when the check engine light came on. The truck began working again after spending $500.00 and the mechanic looking at it. However, on my drive home I called to inform nissan the light came back on. Which would of been discovered if the dealership had driven the truck 5 miles and put it through a check system. The miles on my truck when I came in was 79, 132 and when I left was 79, 132. The kicker on this is by the time I got back to te dealership, I had over 80, 000 and the dealership will not cover my catalytic converter. I have spent a month playing phone tag with a Regional Specialist only for them to tell me they will not cover this converter, A MONTH... What a joke and horrible service at that. I can not pass inspection due to the catalytic converter and the truck is just sitting in the driveway. I will never buy another Nissan again, the service is one of the worst I have ever seen. It doesnt say much when none of the people involved in this process even work there any more.

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W.Igmeister
Lockport, US
Jul 31, 2012 2:21 pm EDT

I too have had nothing but problems with my 2008 Nissan Sentra. Customer service has been no help and basically they tell me it my problem now not theirs. I agree with the poster and will NEVER buy NIssan again. BUYER BEWARE WHEN IT COME TO NISSAN VEHICLES!

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1:16 pm EDT
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Nissan breaks failure

I have owned Nissan Murano of 2009 since October of 2009. I bought this brand new car, and did not have any significant problems during first nine months, except some difficulties starting the vehicle. Sometimes it did not get started from the first attempt, and I needed to keep pushing the start button over and over. On 07/28/10 it was my daily route from home to my job. Arriving to my Company parking lot, I intended to park my car to the last spot on the left side of the aisle. Making the left turn to the parking spot, I put my foot on the breaks pedal, but the vehicle never came to a stop accelerating instead. Its speed was approximately 15-20 mph. I continued to push the breaking pedal down the floor having the impression that my foot fell through. My first reaction was to turn steering left to avoid the contact with the building in front of me. I have made a left turn, on that my vehicle was continuing to move ahead, hit the Company car, parked on the first spot. After that it stopped only because of the contact with another vehicle, which became the obstacle on its way. I immediately contacted the District Police Department, my Insurance Company, and towing service, which towed my car to Arlington Heights Nissan Dealership (where I bought my car ) for further inspection and diagnostics. Along with these actions, I contacted Nissan of America, Corp., and filed the Claim with them. After numerous phone calls and letters (with no answers) Nissan of America sent their representative to Arlington Heights Nissan in 16 days after the accident happened! On that I was not allowed to meet Nissan of America representative, so I did not have a chance to speak with him. Service Director of Arlington Nissan told me that I will receive a call from Nissan of America with the results of car inspection within next 10 days. Almost in three weeks I received a phone call from Bill Hays, Nissan of America Technical Services Manager, who personally inspected my car at Arlington Heights Nissan, and who did not like to give me his phone number and ID. He did not answer my questions what he has found inspecting my car. He just tried to find out again how the accident happened. He either did not answer my questions about the defect in my car, he said that I will receive a call from someone soon. Later on I received a voice mail from Derek Tackett, Nissan of America Arbitration Specialist, who informed me that the inspection report has been directed to their Engineering Department. The time was going, but I did not receive anything. I uselessly tried to reach elusive Mr. Tackett (he had never picked up his phone), but he did not return either my phone calls or messages. Finally, I received the phone call from Nissan of America - one woman called me, her name is Trisha. She said that I will receive the letter from Nissan of America with the final result of their inspection. When I asked her to send me a copy of the Inspection Report, she said that this is their internal (!) document, which they can not show to me. Finally, I received the letter from Nissan of America, Corp., which stated that "...they found no evidence of a product problem", etc... This document has been signed by Derek Tackett! Driving this car after Nissan of America, Corp. inspection, I have noticed that the display on the front panel changed. It looks different. Before it did not show the time of service, oil change, and other different things. Now it does! The car starts up differently, from the first attempt! They have changed the computer! They also have changed calipers, because breaks work now! Thereafter, the vehicle had the manufacturer’s defects, but Nissan of America does not like to admit it. I requested from them the new car, or the compensation for the risk and fear, which I have experienced. My insurance Company paid for the car repair. Why? I had monetary expenses – car towing, rental, car repair, and other inconveniences related to this matter. Besides that, I had moral and physical suffering along with the fear and deep depression. Who will cover all of them? It was not mine, or somebody’s fault. Abveously, it was the manufacturer’s problem! Who should be in charge? Nissan of America just sent me the write off to end the discussion!
I ask all organizations, which will I refer this letter, to take into attention this very serious matter or the accident happened to me!

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Nissan first payment on loan

I made my first loan payment online through my bank. Payment due 9/12/10. Clearer On 9/7/10.
Received credit for payment on 9/15/10. I checked with my bank to make sure I had had all my information correct (all was correct). My bank told my Nissan had sent back payment no such account number.
Resent payment 9/17/10.
Call Nissan 0n 9/15/10 Operator spoke very fast with a thick accent. Not sure if the person understood what what i was trying to tell them( I certinly couldn't understand them). Went to Nissan web page registered with account number I have and got into my account, I thought I might be able to contact them here. No Such Luck !
Today I got email Statement, saying now I owe two payments.
Is This going to be a long and difficult relationship? I'm guessing YES !

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BrittBerry
Ridge, US
Nov 29, 2010 3:50 pm EST

I have had Nissan for almost 2 years and since day one it's been nothing but a hassle...making payments is a disaster, and if you finally get through to a human they re-direct you to the automated bill pay, which most of the time understands less than the actual representatives do. I have also had trouble speaking to representatives and getting my point across, but believe me, when you miss a payment they're quick to have an english-speaking representative contact you immediately and berate you for not paying promptly. NEVER AGAIN will I use Nissan, and if you can get out of that lease, I suggest you do it now...it only gets worse...Good Luck! -Disgruntled Altima Leasee

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Nissan don't do business with them

So, now I've bought my Navara from another dealership, not CMH Midrand. Then, my Navara that I bought now needs some 'extras'. So I phone around for prices (more to determine helpfullness of staff and compare prices on simple items). For some reason decided to phone CMH Midrand again (they're very close to where I stay). Marvin answered. I asked price on bonnet guard etc. That was Friday (259). He advised me system is slow, took my number and promised to phone back within two minutes. Still waiting and it's Tuesday. Guess what - had a rollbar fitted today at Global Nissan - another R5, 000 you missed out on. Even though CMH is my closest dealership, I travelled 30km to Global Nissan Gezina to have this fitted. I will be taking my future business to them or another Global Nissan dealer in the future, even though I have to travel farther. I will not spend my money at CMH, they clearly don't care about clients.

PS - My wife might be looking at a Qashqai in the next couple of months - guess what, CMH is NOT on our contact list.

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Nissan service and repairs

This service repair shop is the worst! I thought that by taking it to a dealer repair shop I would at least have peace of mind but I was wrong. I brought my car in for an oil change and they called me saying I needed $1200 worth of work. I had just had a 15K mile scheduled maintenance 3K miles ago and somehow they didn't spot the problem they said I now have, and the warranty was up which meant I had to pay for it this time.

I brought up this argument and he said I must have driven it in heavy stop and go traffic, which is not true, I drive this car only on highway because I have a work car I use on the weekdays and I only use the Nissan for trips on the weekends.

My argument is I don't understand why they didn't see this problem at the 15K miles maintenance (cost $600) or when they "repaired" my brakes and resurfaced the rotors when it was under warranty. Now they spotted the problem only 3K miles after they supposedly did their job.

I am outraged and will write to as many people as possible in every possible comment page to let the public know to not go there. There was negligence from their part and now they want me to pay $1200 for it.

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Nissan customer service

I tried to call this dealership several times, each time the phone just rang and rang with no answer. Finally, after several attempts, and about 25 rings, I got through. I also tried stopping by to ask for assistance, and not only was I ignored, not one person acknowledged me, ask if they could help me, or even looked at me. I found the customer service very suspect and would do anything possible to not patronize this dealer, EVER!

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Nissan rust/corrosion warranty

Infiniti of Denver, and Infiniti, refuse to honor the rust/corrosion warranty as published in the Infinity Warranty guide.

Infiniti of Denver refuses warranty repair, Infiniti refuses warranty repair. BBB Auto Line refuses the case because the claim is not for "Lemon Law" and the vehichle is more than four years old.

The vehicle is a 2003 Infiniti FX45, with current mileage of 71, 100 miles. The in-service date (date sold) is November 2003. The 2003 Infiniti Warranty Information Booklet clearly states "Nissan warrants that the replacement and refinishing of panels will be carried out at no cost subject to the limitations listed below (accident, environment such as hail, lightning or acid rain, vehicle neglect/abuse, stone chips etc, or cleaning polishing chemicals or solvents). The warranty goes on: Nissan will pay for the cost of the repair, including parts, labor, paint, and supplies necessary to repair or replace the panels.

Infiniti referred me to the BBB Autoline to file a complaint, and a complaint was filed August 30, 2010, requesting arbitration. BBB Autoline refused the claim for reasons stated above.

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Infiniti Denver ripoff
Denver, US
Jan 20, 2011 1:48 am EST

Infiniti of Denver is a rip off con group. They sold my impaired brother a car that was suppose to be certified and fully checked out. Within a day the clutch was out and another dealer said there is no way they did not know it, . Also they had the wrong lug nuts on the wheels. They refuse to take care of any problems, just took the money and ran. It is sad these dealerships get away with grand theft.

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Nissan poor quality and horrid customer support

Nissan does not stand behind their products. We purchased a NEW 2005 Nissan Xterra SE in May 2006 for my wife. Upon taking delivery and driving home the low tire pressure warning light came on. I returned the vehicle that evening to the dealership and was told by the service manager that the tire pressure was low because of the altitude in Colorado Springs. They aired the tire and the following morning the tire was flat. Guess that was a lot of altitude. Called the dealership and they stated they did not have any tires in stock, and that it would be 5-7 business days before they got one and that I should put my spare on. I found a tire at a tire store 3 blocks from the dealership and told them they needed to do better than 5-7 days.

Approximately 6 months after the purchase my wife started to complain about a strong sulfur smell when the car was at idle. We took it back to the dealership and they told her that it was the result of the agents in the fuel in Colorado, and that she should try another gas station. My wife is not a brand loyalist, and had been purchasing her fuel at whatever station was convenient. To appease the dealership she began purchasing her fuel at a local Shell, but the issue persisted. Again the dealership stated it was the fuel and there was nothing they could do about it.

Several months later the lower tire pressure warning began to go off again. She took it to the dealership, and they told her that there was a nail in the tread and the hole could not be repaired, but they could order us a new tire, at our expense, and have it the next day. Took the vehicle to the same tire store I mentioned previously and surprisingly they were able to repair the damage. Tire lasted another 15000 miles.

The latest adventure with the Nissan dealership was in May of 2010, during a scheduled maintenance visit. While there I asked them to look at a paint peeling issue on the roof. Initially the service manager stated that it looked like a paint defect, but later recanted his position and stated it was a result of rock chips. I inquired as to how rock chips ended up on the roof rain gutters and he became agitated. The vehicle had been in our possession for four years almost to the day, and I was told that paint is only covered for one year and that repair costs would be my responsibility. After the service managers insistence that it was not Nissan’s responsibility I contacted the Nissan Consumer Affairs division to attempt to get the issue resolved. Three weeks of playing phone tag with the representative, and I was again told that the damage was the result of rock chips, and that Nissan would do nothing to correct the issue.

My wife and I are now on a personal crusade to dissuade anyone from buying a Nissan product, and the roof of our 4 year old vehicle is beginning to rust. I can only hope it rusts through before the lapse of the 5 year warranty.
Buyers Beware!

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RushLimbaughFan
Houston, US
Dec 11, 2010 5:33 am EST

Get over it dude. Take the bus, complainer.

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MNP318
Falcon, US
Dec 11, 2010 5:15 am EST

Yes, South Colorado Springs Nissan is a dishonest organization and I would also warn anyone to seriously consider walking in those doors. We were very unhappy with our 2005 Nissan Armada purchase. Lac, the sales person, was very shady, would not answer questions and my husband and I were so mad when signing papers that we wished we would have walked out the door. I just took my Armada in for a trade in. After running the VIN#, the sales rep informed me that per the Auto Check Report, my car was titled a lemon 8 months before I purchased it. Of course SCS Nissan failed to inform me of that. I returned to the store, spoke with Ray Jolley, who dismissed it as though it were nothing and that a Auto Check Report doesn't matter... Well, we will find out about that - because according to my research that is fraud and I will be filing complaints with the Colorado Motor Vehicle department and anyone else I can find. And, I will also be consulting an attorney if Nissan will not reimburse me.

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Nissan bad customer service

Rick Small, General Manager of Nissan of Bergenfield, [protected]-Ext. 1001) has not as promised sent the paperwork for the extended five (5) Year Nissan warranty for the Nissan 20010 and refund for$144.57 for the tire.

I had a Nissan 2009 that was a lemon and Nissan gave a buy back with the Nissan 2010. I was told that everything we had for the 2009 including the extended warranty would be on the 2010. When I called Fidelity was told that I was still paying for the 2009 and that 20010 did not have the warranty.

Rick Small along with a Nissan Representative were handling it and I would receive the same warranty except that Nissan would be the contract. It would be at the same price as the 2009 and I would also receive the refund.

This has been going on since March and Rick Small always says the same thing, "I am handling it" and will call you. All I get from him is "Lip Service". As the General Manager and a Representative of Nissan I would expect much more.

A complaint also went to the Better Business Bureau.

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K. Lanser
Dumont, US
Mar 20, 2012 9:00 am EDT

NISSAN OF BERGENFIELD SUCKS! ONCE YOU BUY A CAR THERE THEY ARE DONE WITH YOU! ALL'S I GOT WAS EMPTY PROMISES FROM THEM...DO NOT EVER EVEN CONSIDER BUYING A CAR FROM THEM, THEY ARE THE WORST! Contacting BBB today to file a complaint. :(

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Nissan taking advantage of elderly father

on june 4th 2010 my 81 year old father leased a vehicle from coggin nissan on atlantic blvd in jacksonville fl.On july 19th he passed away. after looking at his paperwork on the vehicle he had traded in 2004 nissan pickup truck which they gave him $9500.00 for . They paid off $5000 which he owed on the pickup and took the remaining $4500 as a down payment on the new vehicle. They also made him make a payment on june 4th of $523. then he paid another payment on july 4th of 523.This down payment and monthly payments seems to be awlful high for a leased vehicle. have been in contact with both coggin nissan and nissan consumer affairs to try and get some of this money back. The whole family feels that they took advantage of him

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Nissan bad warranty service

Horrible warranty service, ended with heated abuse from their service manager.
I have an extended warranty which sounds like it covers the entire car but really only covers selected parts.
Meadowlands Nissan first insisted that I had no warranty at all, even though I had the same car serviced there under the same warranty a few months earlier. They diagnosed a litany of problems when they thought it was a cash transaction. Once I convinced them that I had a warranty and that the items THEY had listed as needing repair WERE warranted, they CHANGED THE LIST of required parts to those that were NOT covered by my extended warranty. Total sleeze.

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Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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Nissan contacts

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1800 035 035 8800 200 5990 More phone numbers

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www.nissan-global.com

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