RepairPal
Reviews and Complaints

I just found out that Repair Pal was taking a 10% cut from our loyal customers who were using the Aergo tow network for roadside assistance. This was happening even when our customers were requesting to be towed to us, their trusted mechanic. It's not right to call it a referral fee when the customer is already coming to us. I hope other shop owners are aware of this sneaky practice. We lost a lot of money before I caught on to what was happening. Repair Pal didn't even try to deny it, they just told me it was my responsibility to catch those "charges" and ask for them to be removed. It's frustrating to think about how much we could have saved if we had known about this earlier.

RepairPal (repairpal.com) has left me feeling frustrated and disappointed with their service. They have grossly misrepresented our shop to the public by labeling us as "uncertified" simply because we chose not to pay them a monthly fee of $200. This is despite the fact that we are fully licensed, insured, and ASE certified. It's misleading and manipulative, and feels like extortion.

To make matters worse, RepairPal has also removed several reviews of our service after we stopped paying their certification fee. This is unacceptable and unfair to our business. We believe that our customers have the right to leave honest reviews of our service, regardless of whether or not we choose to pay RepairPal for their certification.

One of the biggest issues we have with RepairPal is that there is no way for us to showcase our certifications and license information on their platform. This means that potential customers may be misled into thinking that we are not certified, when in fact we are ASE certified world-class technicians. We want to be able to show our customers that we are certified and qualified to provide top-notch service.

Despite these frustrations, we are proud to say that we are a BBB rated A+ Mobile Mechanic at www.wego2umobilemechanic.com. We believe in providing honest, reliable, and high-quality service to our customers, and we will continue to do so regardless of whether or not we are listed on RepairPal.

In conclusion, RepairPal's practices are misleading and manipulative, and we do not recommend their service to anyone looking for an honest and fair representation of their business. We hope that they will reconsider their policies and allow businesses like ours to showcase our certifications and license information on their platform.

So, I was looking for a way to get my car fixed and stumbled upon RepairPal. I thought it was a great idea to have a website that recommends repair shops in my area. I ended up choosing Link Automotive in Charleston, WV, based on their recommendation.

Unfortunately, my experience with Link Automotive was not a good one. My car was there for a whopping 5 months, and they were unable to fix it. I had to pay $400 to a tow truck to get it there, and now I have to pay even more to get it to the next destination.

I feel that RepairPal should take responsibility for recommending a shop that was unable to fix my car. They guaranteed me that Link Automotive would be able to fix my problem, but they did not fix anything. I have emailed RepairPal a few times, but they have not done anything about it.

If I had not trusted RepairPal and paid $400 to get my car to Link Automotive, I would not be paying again to get it to another shop. It's frustrating to have to pay twice for something that should have been done right the first time.

Overall, I think RepairPal is a good idea, but they need to take responsibility for their recommendations. It's not fair for customers to have to pay for their mistakes. I hope they can improve their service in the future.

RepairPal is a website that claims to help people find reliable and trustworthy auto repair shops. However, I have had a terrible experience with a shop that was recommended by RepairPal. Despite the glowing reviews on the website, the workmanship was poor and the staff lacked professionalism. To make matters worse, they actually damaged my car instead of fixing it. When I tried to leave a negative review on RepairPal, I found out that they do not allow negative reviews on their site. This made me suspicious that the shops listed on RepairPal just pay a fee to be listed and that no one can leave a negative review.

After some searching, I was able to find a way to contact RepairPal and they did respond to my complaint. They are currently investigating the matter and I am hopeful that they will be able to resolve the issue. I will update this review once I have more information.

Overall, I am disappointed with my experience with RepairPal. Their certification means nothing if they do not allow negative reviews on their site. It is important for consumers to be able to share their experiences, both positive and negative, so that others can make informed decisions about where to take their cars for repairs. I hope that RepairPal will take steps to address this issue and improve their service in the future.

So, I was referred to repairpal.com by CarMax, and I gotta say, it was a bit of a mixed bag. On the one hand, I was able to find Main Street Garage in Upland, CA, which seemed like a decent place to get my car fixed up. But on the other hand, things didn't exactly go smoothly.

I had some trouble with my alternator, and I brought it in to Main Street Garage to get it fixed. They tried to repair it twice, but both times they said it was a bad part. Finally, on the third attempt, they refused to make good on a warranted part unless I signed some papers that would expose me to having to pay for another diagnostic for the same issue. Needless to say, I wasn't too happy about that.

So, I decided to call up repairpal.com and complain about Main Street Garage. I talked to a woman named Terra, and honestly, she didn't seem all that helpful. She just made excuses for their behavior and didn't really do anything to address my concerns.

Overall, I'd say that repairpal.com is a decent resource, but it's not perfect. If you're looking for a good mechanic, it might be worth checking out. But if you run into any issues, don't expect them to be too helpful. In my experience, it's better to just ask friends and family for a referral. That way, you know you're getting a recommendation from someone you trust.

RepairPal is a website that claims to help you find reliable car repair shops in your area. However, my recent experience with them has left me feeling like I threw my money away. I needed an HVAC blower motor replacement, and RepairPal referred me to a shop that charged me way more than the parts were worth. The Motorcraft blower motor cost $78.79, but the shop charged me $99.71. The Motorcraft resistor cost $19.13, but the shop charged me $37.90. And to top it off, they charged me $75.38 for an HVAC resistor connection kit that was rarely necessary in a replacement situation. And let's not forget the $21.30 charge for "Job Supplies" - that's a lot of Go Jo!

But the real kicker was the surprise surcharge for using a credit card to pay the invoice. I wasn't told about this beforehand, and it added an additional 3% to my bill. That's just not fair. And when I looked at reviews submitted by shop owners, I saw that they were complaining about the $199/month extortion (membership) charge from RepairPal. It seems like they're making up for that by overcharging customers like me.

Overall, I would not recommend using RepairPal to find a car repair shop. They don't seem to have your best interests in mind, and their referral system is not reliable. Save yourself the trouble and find a reputable mechanic through word of mouth or online reviews. Don't waste your money on RepairPal.

I gotta say, RepairPal ain't worth a dime. I tried to get an estimate for a repair I needed and started calling up the shops they recommended. But let me tell you, those shops were asking for prices three times higher than the high end of the estimate I got from RepairPal. When I told them what I saw on the site, they just laughed and said "they got it wrong". So I wrote a letter to RepairPal explaining the situation and got a response from some big shot named Mr. Hajjar, who said he was the Sr. Manager of Partners or something like that. He asked me about my car's make and model and what repair I needed. I was impressed at first, but then he just stopped responding to my emails and wouldn't pick up the phone when I called the numbers he gave me. What a waste of time and resources, if you ask me. This site is completely useless.

This business associated with RepairPal is absolutely terrible and will try to rip you off. When you contact RepairPal about this business, they completely ignore you. They try to talk circles around you because they don't know what they are doing. My car has been at one of their facilities for over a week and this facility has tried to overcharge me. My car is still under warranty, but what they thought was wrong wasn't covered. They told me my car was ready, so I went to pick it up, but it was still broken. It was only then that they took everything I told them at the time I bought the car in that was happening seriously. They have not kept me informed of what's going on with my car, and when I call, they are just plain rude. I'm just going to have to get my car towed to another shop at this point. It's a complete joke. DO NOT, I REPEAT, DO NOT use any repair facility associated with Repair Pal. The one I'm using is Benton Rd. Auto Repair.

I have to say, I am extremely disappointed with the service I received from this business associated with RepairPal. It's really frustrating when you take your car in for repairs and the people working on it don't seem to know what they're doing. I mean, come on, my car is still under warranty and they tried to overcharge me? That's just ridiculous. And when I tried to contact RepairPal about it, they completely ignored me. It's like they don't even care about their customers.

To make matters worse, when I went to pick up my car, it was still broken. I couldn't believe it. It was only then that they finally started taking me seriously and listened to everything I told them about what was happening with my car. But even then, they didn't keep me informed about what was going on. And when I called to check on the status of my car, they were just plain rude. I mean, is it too much to ask for a little bit of common courtesy?

At this point, I'm just going to have to get my car towed to another shop. I can't deal with this anymore. It's a complete joke. I would strongly advise anyone reading this to stay away from any repair facility associated with RepairPal. And if you're in my area, definitely don't go to Benton Rd. Auto Repair. Trust me, it's not worth the hassle.

As someone who runs an auto repair shop, I think it's important to share some information that consumers may not be aware of. My shop has been around since 1995, and we always make sure to educate our customers about the repairs they need. Recently, we were contacted by RepairPal (RP) and Google, who offered to include us in their services for a fee of $400-$500 per month. While these companies may recommend our shop to consumers, it's important to note that we pay for this service, and it doesn't necessarily mean we're the best or most honest option out there.

I can't say whether RP is good or bad, which is why I'm giving them a one-star rating. However, I want to emphasize that this post is for educational purposes only. Consumers should always shop around and get multiple opinions before spending their hard-earned money. Just because a website recommends a shop doesn't mean it's the best choice for you. It's important to do your own research and make an informed decision.

At my shop, we take pride in providing quality repairs and excellent customer service. We believe in transparency and honesty, and we always make sure our customers understand the work we're doing and why it's necessary. We don't pay for recommendations or top ratings, but we do rely on word-of-mouth referrals from satisfied customers.

In conclusion, while RP and other websites may be helpful in finding a repair shop, it's important to remember that these companies are businesses too, and they may prioritize profits over quality. As a consumer, it's up to you to do your own research and make an informed decision. And as a repair shop owner, I'll continue to prioritize honesty and transparency in my business practices.

I gotta say, I'm not a car expert or anything, but I know a thing or two about what's going on under the hood. When my ride started making this terrible screeching noise, I knew I had to get it checked out. That's when I stumbled upon RepairPal. I figured, hey, this site seems legit, they'll send me to a good mechanic who won't rip me off. Boy, was I wrong.

They sent me to Precision TUNE, which is off Steilacoom Blvd. I told them what I thought was wrong with my car, and they tried to sell me on replacing my whole suspension system! Can you believe that? I mean, I'm not made of money. I told the receptionist that I had already replaced the system not too long ago, after it collapsed on me when I was hauling a bunch of stuff to the dump. Her eyes got as big as golf balls, but I wasn't about to let them take advantage of me like that.

So I stormed out of there and made an appointment at Ray's Auto, which is also off Steilacoom Blvd. My mom and I have been going there for years, and they've always been honest and fair with us. I found out they open at 7 AM, which was perfect for me since I work during the day. I took my car in, and they told me I only needed a belt adjustment, just like I thought. And the best part? It only cost me less than $45! My van is running like a dream now, no more screeching.

Honestly, I don't think I can trust RepairPal anymore. I thought they were supposed to help me find a good mechanic, but they sent me to a place that tried to rip me off. I'm sticking with Ray's Auto from now on.