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2.2 793 Reviews

Nissan Complaints Summary

239 Resolved
552 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:39 pm EST
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Nissan grand livina

saya sudah guna grand livina selama dua tahun sahaja, tetapi sudah banyak ploblems keluar!Ada masalah, saya ambil pergi services centre, sikit saja problems pun kena tunggu sangat lama! tunggu lama saya tak mau cakap lagi, paling saya marah adalah keluar dari services centre tak lama saja kena masuk lagi!company kamu boleh tolong saya settle masalah dalam satu kali ah?sekarang meter minyak kereta saya rosak, ada minyak jarum pun tunjuk di tengah, tak ada minyak pun sama juga!pergi isi minyak tak boleh isi full kerana isi full minyak akan alir keluar!apa kereta macam ini, saya pergi isi minyak pun rasa malu!then hilter suise di belakang cermin besar tak boleh fungsi!skirt tepi bawah kereta saya pun sudah lupa berapa kali saya ambil pergi services centre anda tampal, tampal then jatuh!reverse punya sense sudah tak boleh guna, tempat duduk (besi sofa)pemandu sudah keluar!tak ada orang percaya ini adalah kereta baru keluar dari NISSAN.saya rasa mungkin saya beri 2nd punya kereta pun baik daripada ini!please !please!please!tolong settle masalah saya secepat mungkin!bagi saya satu cara yang baik, jangan buat saya sampai tak boleh percaya &sokong nissan lagi!TQ

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Marziah
, MY
Nov 22, 2011 3:14 am EST

Mardziah Abdul Hamid
18 Jalan Indah 2/6
Taman Puchong Indah
47100 Puchong
Selangor
hp - [protected]
car no - WVC 7071

I bought grand Livina WVC7071 – 1.6 at Puchong Utama Carrefour.
The car road tax registered with JPJ on 28th March 2011 but I felt weird that the salesman only delivered the car in the late evening around 8pm of 29th March 2011 & milage speedo meter reading was 126 km.
He asked/forced to sign empty delivery form. (no fill up) even I argued with him.
The second day after the car delivered, I realized that right side skirting of the car seemed crumple (plastic base material) & forward him complaint & he took for replacement (2 weeks later) & he also asked not to complaint to his boss.
From that day I started noticed that the right side door (front & rear) were't look right & its look waving & started complaint with him & his sale supervisor name Junson.
They refused until I sent my car for 1000 km service at Glenmarie and they also noticed there was something not right with the car's door.
Every time I sent for service I always & keep complaining with the service centre.
And the service centre also mentioned that the the car doors has been knocked/accident by the sale represent without informing me & tried to hide something from me.
At last, the same service center advise me to forward complaint to the Nissan Customer Relation. Please solve my problem as I have to pay this car for the next 9 years/loan without any satisfactions.
Buying a car is not a small matter. Salesman suppose to guide customer rather to cheat customer. i felt cheated and so dissapointed.

Please frwd my complaints & resolve this matter A.S.AP...or else i' ll complaint direct to Japan..Tq

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mubarak GL 1.8
, MY
Jul 31, 2011 2:34 pm EDT
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GL 1.8 saya terasa bergoyang dan melompat-lompat dan amat berbahaya ketika pandu laju...masalah ini telah diajukan kepada nissan servis centre di Cheng Melaka tetapi dia hanya buang angin pada tayar...dan tiada apa pun perubahan...dirujuk kembali dia orang suruh tukar tayar @rim 17 untuk lebih stabil, macam ni kah produk keluaran NISSAN yang mutu nya amatlah rendah sedangkan harganya mahal? Nyawa lebih penting fikirlah...

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8:58 am EST

Nissan fraud

North Plain field Nissan Rip me off when i financed 2006 Hyundai Elantra with 28, 000 mileages. I was initially agreed for $8, 872.75 with all the hidden fee along with the car price( car price was 6300.00). After spending 5 hours and reviewing all the paper work, they took me to the finance department to sign the contract. I was seven months pregnant and i was really tried, even before i sign the paper work i asked them why the total amount shows $12, 654.96 since the car price was $8, 872.75. they told me that the total price after 5 years of total interest form the bank.I didn't ask more then that and i signed it. After a month i received bank statement saying that the balance due 12, 654.96, i called the bank i explain to them but they told me i have talk to the dealer.I went there and they were very disrespect towards me. Told me that i am *** since i signed the contract.( this time i was 8 months pregnant) I was pretty much upset and frustrated. I was mentally upset few months due to this fact. I felt betrayed and disappointed. They are bunch of liars. Please think twice before buy anything from them.

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GM Young
Newark, US
May 14, 2011 1:10 am EDT

You should file a complaint against them with the BBB

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GM Young
Newark, US
May 14, 2011 1:10 am EDT

You should file a complaint with the BBB!

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8:31 am EST
Resolved
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Nissan appointments & mrrp agreements

I bought a Used Vehicle (2006 Chysler PT Cruser ) from Peoria Nissan with a 5 year financing note and warrenty for all repairs. I made a appointment to bring in my car for service and I was advised by the servise advisor that the appointment was set for 9:30 am the following day and I should be without my car for a couple of hours. When I brought my vehicle in for service, I was advised the MRRP had expired (and I still have 2 years remaining on the financing) even though I am still paying for the service aggrement. I advised the service adviseor to find out the problem and costs to repair my car. 7 Hours later after wainting in their showroom, the service advisor advised me to Peoria Nissan could not find or fix the problem and to take my care over to the Chysler Dealership across the street.

Moore Chrysler Jeep service advisor advised me of the problem and had me on my way within 1 hour.

Peoria Nissan tells you, you need to buy their MMR Agreements to take care of repairs of the vehicle - The MRRP Agreements do not say or do what their supposted to do and Peoria Nissan FRAUDS people into buying a useless agreement to cover themselves. Their Worthless ... Don't Trust or Buy AnyThing From them...

Their Good Word is Worthless

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JohnDAZ
Phoenix, US
Apr 02, 2013 8:05 pm EDT

Couldn't agree more. Unethical, liars and cheats. Their managers will smile while lieing to your face and reaching around to steal your wallet. Stay Away!

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1:04 am EST
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Nissan finance and service dishonest

I have purchased a car from this naperville dealership and had only trouble from day one. When we went in to the dealership we were greeted by a sales person who did not have any knowledge of the car we were looking at. We went for a test drive and was not impressed with the car that much. The sales person was showing us how to turn on a radio or heat. Come on my five year old niece knows that. When we arrived back at the dealership he was way to pushy. I know that sales people can be pushy and annoying but it felt like her had somewhere to be. (I guess he quit the next day or what even fired) When we asked him details about the finance he had no knowledge. He than called a "finance guy" but the problem with that was he also said he really did not do this and he was fillling in for the other guy. Come one people buying a car is important stuff. Where was this "finance guy" ? When we asked things to be broken down for us he just wrote few numbers down and just told us this was the only deal he can give us. After twenty minutes of back and forth he just asked us what we would pay. So we told him but when we did the math things were not adding up. He than told us he will gave us "FREE ONE YEAR SERVICE" and fabric protection. Well let me tell you when they say nothing is for free they meant it. They ended charging us and we only noticed it when we took the finance papers home. They also told us that they were going to lower the purchase of the car by $2000 but only did it for $1000. Those finance people are so scummy.
Our problems only got bigger with this dealership. I am sure that owner of this dealership things that he is running a well oiled machine but he is just scamming people. I am never had this kind of a bad experience any where else. I am not saying that the nissan car is bad but just this dealership.
Well just when i thought what else can go wrong we had service issues with them. We had some issues with the car the next day. First non of the fluids were filled and the brake was making noise. I am not to sure how long that car was sitting there. I had to fill all the fluids up myself. What is that all about. Spend almost thirty thousand dollars on a car and fill your own fluid? I don't think so. So we ended up calling the service up and asked them to look at the car to see what else was wrong with it. First they said no rental would be given and we would have to rent our own car. I knew we had rental option with our extanded warranty. Well after that was said and asked to a manager they agreed on the rental. They look at the car and for some reason or another could not find what was wrong with it. They called me up and told me to pick up my car. At that time i called the rental place and said what should I do with the rental. They told me to drop off the rental at the dealership. So after work i went to the dealership and was greeted by a service guy who told me to drop off the rental and to go find my car at the parking lot. WHAT! HELLO that is your job... I have never been treated that way before.
Two weeks pass and I get a letter from enterprise saying that the car I rented was damanged and because i signed the contract with them I had to take the responsibility of this.. That is completely wrong. The dealership acted as the enterprise agent. Well it did not help that when we dropped of the car no one checked to see there was any damages. So I had no proof that nothing was wrong with the car when I dropped it off. Well now I have to pay for a damage on a car that this dealership did. They are taking no responsibility for the accident. Well now i refuse to step a foot in this dealership. If I were any person who was looking to purchase a car from this dealership i would think twice. Matter of fact just d on't go there. There are other places to buy cars. I wish all of you luck and watch out for those numbers.

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badsd73
Bolingbrook, US
Aug 26, 2010 8:12 pm EDT

The worst service and follow up i have ever had at dealership, and i have owned over 11 different cars over 30 years. Good luck getting the general manager DEAN to return your calls, Also need to call the service dept multiple times since they don't call you back in a timely fashion.
STAY AWAY !

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11:15 am EST

Nissan made fraudulent statements to trick me into buying

I went into Future Nissan and was very hesitant to purchase a car there as they had previously ruined my credit through excessive credit inquiries. I explained to everyone I came into contact with that I only wished to finance through my credit union, Golden 1, and would go directly to them if Future Nissan could not guarantee that only one inquiry would be placed on my credit. Bill Zupo and Adam Maatoug both offered their personal promise that only one inquiry would be placed on my credit. I purchased the car and signed the documents. I was told in the closing document office that I was approved by Golden 1 credit union at 4.99%, which is the rate I signed in my loan documents.

The following day, I woke up and checked my credit report. I was shocked to find five credit inquiries had been placed on my credit (so far, more may follow). I was informed upon inquiring that Golden 1 had rejected my application. The day was consumed by me going to the dealership and pleading my case, to no avail. When I asked Bill Garner last night what would happen if financing never worked out with Golden 1, he said they would continue to "shop" my credit until they found a loan at 4.99% for me, or they would pay the difference in interest. When I asked, "even though you all promised and verbally agreed to only run one inquiry and knew that I would only finance through Golden 1?". He responded, "Yes, we will continue to run inquiries until we get a loan." Bill Garner also refused to cancel the contract, despite Adrian Oliphant informing me that he has the power and control to do so.

This dealership will tell you whatever you want to hear to get you to buy a car. This constitutes FRAUD. Avoid this dealership at all costs.

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Jael
, US
Dec 07, 2011 4:32 pm EST

The service dept destroyed the engine on my vehicle, any doubt check out yelp, google, yahoo- etc-run away fast!

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9:22 pm EST

Nissan not honoring extended warranty

I bought a Nissan pathfinder with an extended warranty. My engine needs to be replaced per the dealer due to sludge. I have records on this vehicle for the two years I have owned it. My claim was submitted two months ago, I was passed through over 8 agents in two months to handle this case. The customer service was horrible. I was told that my claim has been denied due to sludge and them not being able to determine when the sludge built up. Since I have records for the past two years they can not guarantee the condition on the vehicle when I bought it, even though they were the ones who sold it to me. I was told by regional office that this is a risk the buyer takes with buying a used vehicle. I bought from a dealer AND an extended warranty. All in all, Nissan refuses to honor the warranty and my truck is still is sitting unrepaired.

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11:33 pm EST

Nissan undercarriage rust on 2003 vehicle

I have a 2003 Nissan Murano that I have maintained it like I should. I have been repairing many issues that have been happening over the past 2 years and now a major repair has happened that I am very upset about. The total carriage that holds the motor has rusted out so bad that it has caused the ball joints to go and the tires that I just purchased last year have to be replaced. When I went to Nissan about it, they said they would give me 10% off of the part that is already an escalated price which I found out because I took it to another body shop that is chargingme 1/2 the cost to repair it but yet it is still going to be possibly 3000.00 to repair. I don't have the luxury of just purchasing a new car so I have to find a way to fix it. How many more things will happen to this car now? I feel that this car should have lasted much longer than it has without these problems so far. I will never buy a Nissan again if you want to have a car for more than 4 years. It is just not right.

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11:02 pm EST

Nissan worst company ever

i just wanted to buy a car.

i wanted to take it to mexico.

then...i decided to buy it there.

i now have a email response from the dealer that must have some sort of virus. if i click on their email, it shuts everything down. only their's.

everything else works unless i try to delete their message.

i hate them,

they *** up my computer

they suck.

enough said.

tried not to use capitals or explanations.

you probably get the point. if i have to use more space then this is it.

they just want at leat 100 words...

are we done yet?

thanks,

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General Manager Midway Nissan Phoenix
Phoenix, US
May 26, 2011 9:17 pm EDT
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Jim, this is Troy the General Manager for Midway Nissan. I am not sure what your situation is, however I would be glad to help. FYI any e-mail sent from my server is passed through Macafee and I have multiple fire walls. I can assure you I go through great lengths to protect all levels of data and communications. I am not sure if you bought a vehicle from me or not. Either way, if I can help you in anyway... call me directly at [protected] or email me at tmatthews@vtaig.com

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3:26 pm EST

Nissan broken gas cap

I recently bought a 2010 Frontier.Its 2 months old.The lanyard on the gas cap snapped.I went back to the dealer and they said i had to pay for it.

I argued for only a minute then thought i better drive over there and argue so that other customers will here the complaint as well.

Last Nissan i buy. Period.Worst custome service.Way to go MIlton Nissan.

They like to take your money and run.

I should have bought a Ford pickup in the first place.

You would think that after spending over 25, 000 dollars on a new vehicle, a simple gas cap would stand up.This is a principal thing.Not about the cost.

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Sunshine32
Dud Urey, CA
May 18, 2011 1:02 pm EDT

You broke the cap, and you expected them to pay for it? I think I'll try that with futureshop with the remote for my tv I broke.

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10:06 pm EST
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Nissan hose broke and nissan knew it was a issue

I own a 2004 Nissan Titan and on New Years eve, I had a hose that broke and I lost all my transmission fluid. I got it fixed right away and they said I lost every drip of fluid. In the next few weeks after I started to notice my transmission slipping. I first took it to Lokey Nissan in Clearwater and the guy there was no help at all and didn't even listen to me. I then went to four transmission places. The last one I went to showed me this bulletin It's TSB NTB05-022a (August 1, 2005) and is for:
04-05 Titan (A60)
[protected] Armada (TA60)
I can not look it up online, but mechanics can. I do have a print out of it. It basically says that the transmission cooler line has been known to leak and to replace the hose and hose clamps. I went to the place that fixed it on New Years and showed them the bulletin and they said that it was the same hose that they replaced.
I then proceeded to look up on Google Nissan Titan transmission line leaks and found a bunch of people with the same issues. I even read one that wrote almost word for word on what happen to me, but his caught fire
Two people from Nissan both told me that a Bulletin is only turned into a recall if enough people complain about the issue.
I spoke to a Stephanie from Nissan and she said that there is nothing they can do about it. I asked to speak to someone above her and she said she is the highest there is.
I just do not understand how if Nissan knew about this issue why they didn't put out a recall or at least let Titan and Armada owners know to get it fixed. Nissan now wants $4000 to fix it.

http://www.facebook.com/?ref=home#!/pages/People-who-do-not-like-Nissan-or-have-issues-with-them/139785442751421

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11:16 pm EST

Nissan ridiculously poor experience!

My son goes in to buy a truck and after 6 hours and 1 Salesman and 4 managers agrees in principal to a deal. I go up the next day to finish the deal (having communicated a two hour window before a flight) and waste 1 hr and 40 minutes before we get into finance. Needless to say - I had to leave and all was put on hold with a modest deposit. After my trip, we start the excercise again and as we're going through the finance numbers they have $500 less for our trade. After sorting this out we have to write a back up contract with their bank in case my bank won't give Pinnacle the same rate (meaning without anything for pinnacles efforts). I finance at my credit union and now find out that I have two loans. Ray in finance is a nice guy, but inept and suffers from a very poor memory perhaps. Details of follow up ocnversations are lost, etc. It will be worked out in the end however I highly recommend finding another dealership unless you're prepared to go through a whole lot of nonsense! Never again for us, and all of our friends and family will know better too.

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1:33 pm EST

Nissan avoid

Avoid this dealership at all costs! My experience: Bought new '10 Altima SL end of May 2010. Returned 2 weeks later to have the following done: moon roof wind deflector installed, window tint installed by nearby outside vendor, and pinstripe applied. The deflector was installed immediately, and next on the list was to take the car to the outside vendor for the tint. Several hours later, I was informed that my car was almost finished at the vendor. It was after this that all the trouble began, and following is the body of the letter I sent to Tim Pohanka:

"When I decided to purchase a new Altima, I researched several dealerships in the greater Richmond area. I came to the conclusion that Pohanka Nissan of Fredericksburg would best suit my purchase. This determination was made even after one dealership four hours from my home offered to deliver a new Altima to me at my home address without my ever having to visit their location. Also, Victory Nissan of Mechanicsville is just 25 minutes from my home, whereas your dealership is one hour from my home. I never thought that purchasing from your dealership would turn out to be the bad decision in my purchase of a Nissan product.

You may think that you are aware of everything that transpired in the unfulfilled promise of a pinstripe for my Altima, but you are mistaken. After several questions to Ken Kerr concerning the stripe on the day of my purchase, May 29th - he never treated the stripe as of any importance. It was very important to me as it was part of the $795.00 add-on tag which was portrayed by Ken as not optional, and included the locking lug nuts and nitrogen in the tires. I felt that if I was going to be required to have the pinstripe, the least your dealership, and especially Ken, could do is provide it without me having to nearly beg for it. And then on June 12th, when I returned for my window tint and moon roof deflector, from morning to afternoon, it was still like pulling teeth to get Ken to check on having the pinstripe applied. I was the one who had to go to him and inquire about it, and it took hours for him to get an answer for me. Of course, as I already told you, the answer he gave me last Saturday, and which he denied in my phone conversation with him on June 14th, was that the employee who installs the stripes was off June 12th and the other employee he spoke to about applying the stripe was inexperienced and Ken did not trust him to do it properly. I did not want to argue at that point, and after all of the trouble with the mix-up with the wrong vehicle being delivered to the tint shop, I let it go with Ken promising a phone call Monday, June 14th, with a date when I could return to have the stripe applied. I had already made up my mind at that point that I was NOT going to drive an hour each way and burn all that gas and put all those miles on the car for a simple pinstripe application.

When you and I spoke on the phone June 14th (and I admit I was very angry with Ken at that point), I really thought the matter had been handled to my satisfaction. Then today in the mail I receive the promised refund for the pinstripe. I have returned the check to you as I am greatly insulted at the amount. You may as well have made the check out for one cent, because $25 out of the $795 for three items is a slap in the face as far as I am concerned. Allow me to note that the customer whose vehicle was mixed up with mine for the window tint was offered (in my presence) a free window tint job by your service department for her trouble. That's a $280 offer! And while I agree that she was put out as much as I, how in the world do you equate my $25 refund to what was offered to her?

I was really hopeful that after our conversation I could put this matter to rest. The paltry refund I received has made me lose total confidence in your dealership, and you must realize that what has happened to me will result in an untold amount of bad advertising as I will let everyone I know to never purchase a vehicle from your dealership. I fully expect that you will ignore this letter and write me off as just one disgruntled customer. So I have learned my lesson and will take my future car purchases elsewhere."

Tim never responded to this letter. I returned the $25 check to him with the letter, and at the end of 2010 Pohanka's accounting dept. had the nerve to send me a letter inquiring as to why I never cashed the check, and if I had lost it I could either request a new one, or they would write the amount off their books if they heard nothing from me!

Nissan corporate sent me their standard customer purchase satisfaction survey within weeks of buying the Altima. I filled it out, relating that I was very happy with the car, but disgusted with the dealership. Nissan understood and sent me a $100 AmEx gift card. At least I know Nissan cares, even if Pohanka does not. I will NEVER buy another car from ANY Pohanka dealership!

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10:55 pm EST
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Nissan exploding sunroof

I recently embarked on a trip to British Columbia, Canada from my home town of Edmonton, Alberta. I had prepared for this trip for three (3) months, factoring in all possibilities, spending money being one of my main concerns...As flight fares are currently to the roof, I decided to drive. My vehicle is a 2010 Nissan Murano, LE, with a milage of 15 k prior to the trip. I had recently taken it in for service and was all set to go. On my way back home, in a secluded part of British Columbia, between Revelstoke, BC and Golden BC, the traffic had slowed down to creeping speed of about 5-10/hrs when I suddenly heard a loud popping and almost deafening sound.
I looked around at first thinking that the sound had emerged from one of the many motorist behind or in front of me. Then shortly after the wind started coming into the vehicle..I got out of the vehicle and discovered that the front portion of the sunroof had exploded...If this is a factory defect, why isn't there a recall on these vehicles...Neither the Nissan dealer or customer service whom I had contacted within minutes after the incident had done anything to remedy my issue...Please help?

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Chris Post
Edmonton, CA
Apr 10, 2011 12:00 am EDT
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I was driving from a park garage (control weather) for about 10 mins, and my sunroof made a loud explosion sound (big bop or bang). I looked up and noticed my sunroof had a big hole from the front centre of the sunroof. This did not come from a rock, like the nissan dealership service manager had thought, or any drastic temp change (park in garage, temp this day was 8 degrees.) No glass came into the vehicle, which means it came from the inside. I will be bringing this in on monday to see if this is a safety concern or manufacture defect. I will keep you updated

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12:34 am EST
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Nissan spot delivery scam

DO NOT buy/lease from Nissan Power in Chandler. They are crooks and scam artists.

I recently leased a 2011 Nissan Rogue. The salesman ran my credit, showed me the payment options, we agreed and I signed the lease and drove off with the car. All indications were that the car was mine. He never once stated anything about a spot delivery, which means there was a chance the lease could be denied later, or I could drive off with the car and they work the details out later. Never once mentioned that to me. They called me a week later and said I was rejected because of my credit history. My credit has been near flawless over the past few years. It was 4 years ago that I had a lot of issues. I've worked really hard to improve this. Over a week later I was told my contract and lease agreement meant nothing and I had to bring the car back. I was never told this and had all legal documentation and lease agreement to show.

They said I wasn’t approved to lease, BUT was approved for a loan to buy the car?!? The "best" they could off is $414 a month for 60 months. They could get it down to around $380 a month for 66 months. I came into the dealership thinking between $350-370 tops a month for 60 months to buy. I know my credit isn't that bad. I don't know what APR they were offering, but every article I read about this "spot delivery scam" is coming true to a T. They called me back a week after we got the car, told me I wasn't approved, told me I had to return the car or pay more money for more months. 3 weeks later, I am still negotiating. It's ridiculous. I haven't had peace of mind in 3 weeks because of Nissan. I told them that I couldn't do those terms and said I would bring the car back on Saturday (it being a Thursday).

They called me back, first time in a week mind you, and said they just got word from their "higher ups" and that this situation has to be resolved today. Funny, how they let me drive it for three weeks, but when I say I'm bringing it back and didn’t want to compromise to their new deal, they want it back immediately. I honestly think they thought I was going to buckle and accept their terms. When I didn't, all of a sudden this is an urgent matter that must be resolved immediately. This is how shady and terrible it makes Nissan and their customer service look. They tried to scam me out of more money, I held my ground and they wanted to retreat, causing my wife and I 3 weeks of misery.

I filed complaints with Nissan corporate and was told they have no aurhotity over the actual dealerships. Great help their customer service was. I also filed complaints with the Better Business Bureau and the Arizona Attorney General, whom told me despite the legal contract, if the financing wasn’t approved I have to give the car back. I still am in shock at this scam. I don’t get it, they definitely won't be able to sell this car as new any more as it has close to 900 miles on it now.

I felt absolutely hassled and scammed. It has now been three weeks to the day since we got our car. Every day has been a nightmare. I've tried calling the dealership for the last week and a half. It just rings. No one picks up. I've had only two return phone calls. This is the worst experience my wife and I have ever had.

I want everyone to be aware of this spot delivery scam. Make sure you are 100% sure the car is yours and approved before you drive off.

And, DO NOT buy or lease from Nissan Power in Chandler. They are crooks and scam artists. Terrible customer service and no regard for people. All they care about is making more money at ANY expense.

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Scornedone
, US
Jan 13, 2011 11:52 am EST

The service department says they are just too busy to help. "Go away, make an appointment and come back again later" is their line. Unsatisfactory on so many levels. I witnessed, through the window, an office with a seemingly adequate number of staff bustling around inside. (It took them 10 minutes to notice I was waiting) Come on, people! Are you really that busy or just LAZY?

If Nissan corporate HQ was aware of what was going on at this dealership, heads would roll! They really need to re-staff the Power Nissan Chandler service department with people that aren't so lazy and WANT to be helpful to customers and work. Some "service", indeed.

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tjoconor
, US
Jan 24, 2011 2:18 am EST

I bought a car 12/18/2010 at power nissian in Chandler. I came in with my own financing and met with Ryan, in sales, who I had been dealing with for the past few days per an on line inquiry I made after much research. I test drove the car I came in to see that was advertised for around $20k (my budget). Once we sat down and started to negotiate with 2010 nissian altima, along with my trade, in we came to a price of $20, 421. Which was ok till I got into the Finance office with a guy named Kurt. I told him I had my own financing through a bank of my choice, who had pre approved me and my credit score of 815 for 24, 000. He did his job, and proceeded to tell me I could get better interest rates by going through his financing, which I declined. I left that evening, in my new Altima, after having witnessed (along with another person, who was not a co-signer) Kurt notate "going with own bank, " I was under the impression I was being financed the way I originally had planned through my bank. Two weeks later, I recieved a letter from my bank declining my loan application, which red flagged me, since I was preapproved. I immediately called the dealership, and spoke with Ryan who assured me it was a mistake, to tear up the letter, and that they would never have let me leave if the financing had not cleared. Fast forward to a week ago when I still had not recieved a payment notification from my bank, regarding my loan. I recieved another letter, from a DIFFERENT bank, telling me how thrilled they were to be financing me...much to my shock/dismay. I went back to the dealership, talked directly to finance manager (Mr. Hayes), who tried to calm me down by telling me that I had been "Denied by due to inexperience (again credit score is 815)...so we went elsewhere to finance...and actually got a better rate...blah blah blah." After investigating this claim with my bank thereafter, I found that the preapproval I came in with, was in fact never withdrawn and processed (meaning they deliberately did not go through the financing I had come in with/requested.) They shopped me to three competing banks, pulled my credit, and then lied to me about why I had been "denied" by my bank. They did this all without notifying me. I was two days late on my payment...which I only found out after I made a call to the bank that financed me, since I had still never recieved that payment coupon/notification, that should come with a car loan. That said, this was the first time I have have ever purchased a vehicle, and after this experience, I can say I will never purchase a Nissan ever again, and I will certainly not be referring any one to Power Chandler. CAUTION when dealing with their finance department.

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RB12
Stevensville, US
Jan 22, 2011 5:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

First off the car isn't yours on a lease, it's a rental so to speak. Secondly, never take a vehicle until everything is confirmed and approved. Thirdly buy American.

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Nissan false advertisement

I am writing this to inform you of the fraud occurring at your dealership. I have always admired the Nissan brand and went in today January 6, 2011 in search of the Altima found on advertise in your website. Prior to going in I called because the advertisement online was not the same as the one found in the daily newspaper, and of course to ask for details. I spoke to a sales manager who took my name and number and said he would text me so I could call him when I was going to stop by. I never received a text.

I was still interested and decided to go. I arrived with my transcript and the printed ad on hand ready to be assisted. I automatically showed the sales representative, Alfonso, the ad I had printed out at the public library and asked him to check if I qualified. The ad simply stated the price of a 2011 Altima 2.5S for $15, 245 w/ college grad. He heavily insisted on us choosing a vehicle first rather than checking to see if we qualified. We walked around the parking lot for nearly 45 minutes in chilly temperature until we finally choose one.

Finally, we went inside and discussed the pricing to only find out by one of your managers that the vehicle he showed us was the incorrect one. Apparently, he showed us the Altima 2.5S automatic which was worth msrp $23, XXX and the one on sale was msrp$17, XXX standard Altima. Alfonso, our sales representative did not even know about the promotion much less its details. If he is out on the lot to sale cars he must know what he is selling, however, It is the managers responsibility to train their salesperson and inform them of current promotions. I have worked for major corporations and know the money spent on training employees, and to me it looks like your money is going to waste elsewhere.

Back to my experience at your dealership, a sales manager entered the scene and informed us the vehicle was incorrect. He offered us a deal of $5000 down payment with $450 a month for 5 years. He was trying to sell us an automatic Altima 2.5S without Bluetooth much less a radio msrp at $20, XXX which he said he would honor at the $15, 245 as advertised for $32, 000. The idea was absurd. How dare he think he could scam us into believing he was making us a deal. He then offered to throw in a radio before he even offered to show us this different vehicle of which he wanted us to sign for.

We once again went out and were not satisfied with the vehicle. The quality was definitely different than that of the vehicle first showed to us and not worth it. Meanwhile all this is going on, our credit score was never given to us nor where we told of the interest rate on the vehicle. I was then after 2 hours of frustration introduced to Benny Quiroz who tried helping us. He mentioned that we did not qualify for the graduate offer because I had not graduated yet even though early this week when I had checked your website it said you would qualify if you graduate within the next 6 months or up to 2 years prior. Finally after Mr. Quiroz realized I had actually researched the AD he threw another curveball. By then I was utterly upset and was done with your business.

Mr. Quiroz last offer was the automatic Altima 2.5S, the one first showed to us, at $16, 000. I was too upset to continue negotiating, but most importantly disgusted by the manipulating sales personnel. I stormed out of there upset. Your AD, the same one that showed this promotion states that your dealership is #1 in the state for sales and #6 in the nation with the largest Nissan inventory in Texas, is this false advertisement too? I believe if this were true you would have a better trained HONEST sales department who were concerned more with satisfying the customer rather than their wallet. You have definitely lost my business as well as that of my family and friends. I am truly upset.

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Tex0413
, US
Oct 29, 2015 10:06 am EDT

On October 1 I enter your Toyota dealership and now very disappointed. I request my contract paperwork at least 3 times. Was lead to believe in envelope in glove compartment. Once I realize not in my vehiclel return to dealership.spoke to salesman and financial p rson(Cesar) was told my paper work had been mail this was on October 1 4 . Today is October 29 still no contracts n still have my paper plates as was told your business will call to get my plates. Sales personnel promise. One thing a nd did not receive when question on figures not given actual correct discriptions. If I don't get responds within 24 hour will need to file police re port and take it to my lawyer and if h ave. to media .

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Nissan rip off; bad service; crooked employees

I have had nothing but bad problems with my 2008 Altima that was purchased at Texas Nissan of Grapevine. It has been in their shop off and on for the 2+ yrs that I have had it. I took it in today due to heavy exhaust smoke and Scott (service guy) immediately told me "this is normal smoke". I explained the situations of the smoke further, and that other people had noticed it too. When he pulled my car up in the computer and noticed it had not been to the dealership in 20, 000 miles (because I refuse to give them more of my money and take it locally to be serviced) he started telling me there was an engine problem and I would have to show me receipts for all of my services at other places. This is a lie as the car is still under warranty and should be fixed. I also find it ironic that there was no problem according to him, but when he noticed I had not brought it in for any routine service to them it all of a sudden had an engine problem I would have to pay for. POOR CUSTOMER SERVICE at all times, and everyone there is crooked. I would not buy another Nissan ever due to all the probelms I have had here.

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Nissan nissan murano transfer case

Issue with Nissan Murano Ttransfer Case. 2007 Nissan Murano Murano with 77, 000 miles; seal malfunctioned/exploded causing oil to leak; trasnfer case must be replace at a cost of $4, 500. Both mechanic and service at dearerhisp said they had not seen anything like this before. After doing research found that this has been a problem with the Nissan Murano and Nissan has known about it and decided not to recall any of their models. Contacted Corporate to explain that I should not be incurring the charge. They set up a file and after review said that because it was not under warranty they would not cover the expense. the contact at Corporate was Valerie, a regional specialist; extremely rude and unprofessional. I am seeking legal action; possibly under the lemon law

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Nissan poor performanc - lack of quality

Been driving Nissan Maxima's since 1985. Sometimes owned two at same time. Our 2008 is the end of the line. Nothing major but despit regular dealer maintenance a continuing run of small bumps that add up to poor dealer service and poor Nissan performance. The battery went at 11, 000 miles (two years) with no replacement allowance adjustment. On-going complaint about poor ride and tires losing air are in the record and at 17, 000 miles (30 months) two front tires replaced at full cost. Leather seats stained by unknown agent - no kids ride in this car - and not able to clean them. Even our key fobs needed to have the batteries replaced. The check engine soon light constantly goes on because of an emission failure - part replaced twice so far. Complaints to the dealer are useless, "original equipment not made to last"; meaning I need to spend big bucks to keep my car going. Nissan does not think I have a quality issue and our dealer does not think hitting us up for full price replacement and loss of confidence in the product is any concern of theirs. I do not expect to be buying a Nissan or any other brand from this dealer.

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Nissan bad practice

This company has very deceptive practices. This is my third and last Nissan I will be leasing. I gave this car away on Leasetrader where someone took over the lease. At the end of the lease period, the person that took over the lease extended the contract with his name on it only. Yet it still appeared on my credit report and I got phonecalls from Nissan that my payment was late. I told the rep my lease contract expired and it was only extended by the person that took over the lease. She said, "No, I have a copy of the contract here with both of your signatures on it." I asked for a copy of the contract and the rep refused and said I wasn't allowed to see it! I'm like ITS MY CONTRACT if you claim my signature is on it, why can't I see it? She still refused and I spoke to her manager. The manager said I can get a lawyer if I want. I hung up and was able to get a hold of the person that took over the lease and he faxed me the contract. On the contract was just his name and signature. Called back, got a rep from India, which is 99.9% of the case on Nissan customer service. First time, they had no idea what I was talking about or tried to pretend they didn't. Second time I called, they put me on hold and then hung up (B.S.). Third time they said something to the effect of, you are still a co-signer so when he signs for it, he's signing for you too. ILLEGAL practice imo.

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Nissan false ads!

This is the letter that I have sent to the radio station, Praise 102.5 Atlanta, Clark Howard, BBB, Governor Office of Consumer Protection, and Nissan South. I have also sent this letter to Scott Smith, the owner of Nissan South and he will not respond to me at all! They are crooks! PLEASE STAY AWAY!

Here's the letter:

I am sending you this email because I need this issue to be resolved as soon as possible. I have been “bounced around” enough and this is the reason why I am contacting you!

Here is the situation: I am in the market in buying a new car. I heard your car dealership advertisement on Praise 102.5 that if the dealership could not give you financing then you would receive $3500.00. So, I looked up Nissan South online and started doing research on the cars and ended up filling out the inquiry form about the Nissan Altima coupe. The reply that I received was the pricing of the vehicle and also that I needed to complete an online credit application so that I could receive financing. To be honest, I am very hesitate about doing credit applications online, but the person assured me that the site was secured.

After doing some more research on the vehicle, I did complete the finance application online. After I completed the application, I was informed that I would receive a response shortly. Well, after a couple of hours I still hadn’t received a response, so I sent an email inquiring about the status. I was told that I had not been approved and that he would see what he could do.

I didn’t get a response until the next day stating that “IF” I would bring in $4000- $6000 and a cosigner then I would be approved, and he wanted to know when I would be able to come to the dealership in order to bring the money and the cosigner information. I was taken aback because I was under the impression that is either you’re approved or not, there are no “conditional approvals”. Now, I have bought cars before, I know that the car buying process doesn’t take very long at all. So, I replied to the email with my concerns, and stated that on my credit application I did not state the that I had a cosigner(because I don’t) nor any down payment amount. The response back to me was once again, he wanted to know when I would be able to bring in the money and the cosigner so that I could pick out the vehicle.

So, being that the only reply that I would receive only showed the concern of me coming into the dealership and not fulfilling the true advertisement. I have left several voice messages for Chad Morse, and I was told today that he is the “Service Manager” and not the “General Manager” as stated online. As I stated at the beginning of this email, I am just tired of being “bounced around” and no one wants to resolve the issue at hand, and that is why I am contacting you. I have spoken with Rhodell at Praise 102.5 about the issue and he advised that I contact you.

Mr. Smith, I am really praying that you have integrity and that you will stand behind the advertisement that your dealership has on the radio station.
I would like to thank you for taking the time to read my email.

Ms. Bailey

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DSLR410
Snellville, US
Aug 18, 2012 9:11 pm EDT

STAY AWAY FROM THESE CROOKS... Nissan South Morrow does not honor their advertisements and raises the prices of their cars. I went in on August 18, 2012 to buy a 2013 Altima. I heard a Praise 102.5 FM ad that said they'd pay your car note for a year and give you $20 in gas for a year. The deal is called Black Friday per the dealership. When my husband and I first got there, we showed the salesman our $250 online rebate along with the price of the car that we built on Nissan's website. He said, "That's good. Hold on to that; the price is always negotiable." I was trading in a paid off 2009 Honda Accord, which he said that they'd give us top dollar for. My husband told the salesman that our deal depends on how much we'll get for our trade-in, so my husband kept asking how much they were going to give us. The salesman kept telling us that we'd get top dollar for our trade but kept stalling and trying to show us cars. He told us that they no longer do the deal to pay your car up to $400 a month for a year; he said they now do $300 a month for up to year. I said, "You all must've just started today because I heard the radio ad on my way home from work yesterday." He said, "Okay, we can give you the $400 a month." At first the salesman told us that for the 2013 Altima we could get the internet price that we showed him, we could use the $250 internet rebate, and we could get the Black Friday deal. Then he later says we have to get either the Black Friday deal with their price or the internet price without the Black Friday deal. He said that they no longer install rear spoilers on the 2013's because of the body style. I said, "Online they let you add a rear spoiler, so you're saying that I can't get one?" He said, "Let me double check on that." After we were there for a while, he told us that we could not get the Black Friday deal on the 2013's; we had to get a 2012 because they were trying to get rid of their remaining inventory. I told him that we'd look at the 2012's, but they only had two available. Since I didn't see a 2012 that I wanted, we were going to wait to buy a car. He told us that he would see what he could do. He left and came back. He said, "We're going to make an exception and let you get the 2013. " We agreed to look at more cars and select one. They did not have the 2013 Altima with Navigation. I told him that I must have Navigation. He said they could order me one and have it available the next day. I asked him what was the difference in the 2.5 and 3.5 Altima. He said the price difference was about $5, 000. He said that I could get the 2013 2.5 fully loaded with a Navigation system for between $28, 000 to $29, 000. The 2013 3.5 was $33, 000 fully loaded. When I built the 3.5 online with all of the options that I wanted, the price was $29, 930. I wanted the 2013 3.5, but it was too much. I told him that we'd settle for the 2013 2.5 instead. The price of the 2.5 ended up being more than the 3.5, which made no sense. My husband and I agreed to leave. My husband also told him that we would not settle for what they were going to give us for our trade-in. The salesman said, "Hold on, let me see what I can do." He goes and talks to whoever and comes back saying that they were going to work out something for us. The Manager comes back to say that if they give us more money for our trade that we'd have to pay our own car note. The deal was that if we bought a car, they'd write us a check for $5040 to pay our car note for the next year and $20 monthly gas. What they actually did was jack the price of the car up by almost $5, 000 so that they could write us a check for $5, 040. The salesman did not seem very knowledgeable about anything at all. He kept going back and forth changing things. In summary, they are full of lies, are very deceptive, and play games. They are not honoring their Black Friday ad. They are not doing what they say they'll do.

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irwin203
Atlanta, US
Dec 29, 2010 4:49 pm EST

Nissan South of Morrow did the same exact thing to me, I am currently seeking legal help to file a false advertisement law suit. I am sure you and I are not the only victims. I even considered investing my own money to put an advertisement on the radio station looking for victims of Nissans false advertising.

Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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