Menu
Nissan Customer Service Phone, Email, Contacts

Nissan
reviews & complaints

www.nissan-global.com
www.nissan-global.com

Learn how the rating is calculated

2.2 793 Reviews

Nissan Complaints Summary

239 Resolved
552 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Nissan has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Nissan. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Nissan reviews & complaints 793

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
2 reviews
Sort by:

Newest Nissan reviews & complaints

ComplaintsBoard
K
1:49 am EDT

Nissan beware

Thous guys are layers !
They will promise you things that you will never get.
they cover on they bad reputation under commercials .
i will never sand no one that i care about there...

Read full review of Nissan
Hide full review
ComplaintsBoard
C
2:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan lied about work needing to be done.

My husband and I own a 1999 Nissan Pathfinder. Last May we paid to have a $1300. repair done. There is now a recall on that repair. In the letter we received from Nissan, they state if we had paid out of pocket, we could be reinbursed. We needed to take it to a Nissan dealership, and have their Service Dept. look at the repair and document that the work had been done. T
I took the truck to Suburban Nissan. They had it looked at, and told me the work had never been done. They would be able to do the recall work that day. I got my car back. I took it to Dick Scott Nissan, and they looked at it. They documented that the work had been done. We now will be able to get reimbursement from Nissan. Suburban was going to so call do the work (which had already been done), and collect the money from Nissan.

Read full review of Nissan
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
5:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan mileage

I traded in my Mercury Mariner because I was getting "poor mileage to the gallon of gas". After looking at several makes/models, I was attracted by the Nissan Rogue due to size and mpg. I have had my Rogue for almost a year now and have been unable to get much over 21mpg highway. I have taken it in to the dealer a couple of times and always told something different. Today I was told that it was due to the gasoline we use now which has a percentage of ethanol in it. But if the range is 22 to 28 mpg, I am not even close...my usual mpg for city is 17 to 18 mpg. This is a rip off; I was getting better mileage from my Mercury. Since the car is a lease, I am stuck with this car for another 2 years. I will never lease or buy a Nissan product again and have advised my family and friends as well. I am sure I will never hear back from Nissan regarding this issue; that would be typical of their "customer service".

Read full review of Nissan
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
9:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan safety issue - bad parts

In Jan 2011 my 2005 Pathfinder LE didn't blow any heat when idling and just 2 months before that the fuel gauge started acting up funny - tons & tons of these issue on these model have come up recently. Then now my transmission started acting funny, not shifting and down shifting irregular. took it in to get checked and they said it had to be replaced due to some a faulty radiator that had leaked coolant in the tranny. I only have 137K on it & my other car which is an Acura has 305K & no problems with tranny or motor. I was told that i'm out of warranty & it will cast me $7000 to fix this.
my car never over heated or did anything different. the only issue was the one day of shifting funny. does anybody have any experience with this with Nissan Canada people.

on top of that i am dealing with the common fuel level sensor issue.

Someone I know is a mechanic at Nissan dealership & he told me that this has happened because of faulty engineer on Nissan's part & the problem occurs around 110-130K . Even if I get a new rad & tranny it's going to fail again because it a bad part as the tranmission cooler runs through the radiator. When the cooler fails, coolant gets into the transmission and destroys it.

I called Nissan Canada and they said they can't do much about it as I'm outta warranty. I think it a safety issue and a recall must be issued, as the vehicle can stop anytime and cause a crash & might kill some. So Canadian consumers who have 2005 & up pathfinders, Xterra, Frontier, armadas or similar trucks should file a complain with transport Canada, the number to call is [protected], the more complaints they get they'll look it more seriously & make Nissan change their faulty parts. People with higher models trucks who currently have low kms when you past 100k & will be outta warranty you'll get the same issue as it's the same faulty radiator that is used in your trucks too. So pick-up the phone & file a complaint, transport Canada people are very helpful when you call. make sure you have ur VIN # handy when you call.

Read full review of Nissan and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
V
V
Vicki Newman-Burd
, US
Aug 31, 2015 10:44 am EDT

have had no trouble

U
U
Unhappy Nissan owner
Port Coquitlam, CA
May 25, 2013 7:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was also an unsuspecting consumer of a 2005 Nissan Pathfinder 4x4. I was also caught by a dealer that sold me this vehicle without warning me of the safety defect of the transmission being damaged by the leaking radiator. Nissan is aware of the defects causing the damage but failed to have a recall or assist Canadians . There is a class action suit helping consumers in the US but no help for Canadians . Come on Nissan help ...I will never buy another Nissan or recommend to anyone. Nissan needs to stand behind their products.

N
N
Nissamp
, CA
Mar 09, 2012 11:20 pm EST

I bought a new 2012 Altima in November.. broke my lease on my old Altima to buy it. $32000 with financing. single mom, three kids... 4 weeks later, had issues, they told me to wait till I broke it in... month later, still having issues, I took it back to the dealer... 4000 Km and they say I need a new transmission... well, they agreed to replace it under warrantee.. not good enough... new car, shouldn't have to replace the transmission. I keep getting the run around at Nissan Canada.. they just keep saying sorry.. we will replace the transmission... how do I get higher up then the reps that are trained to answer the phone?

ComplaintsBoard
T
6:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan sales practice

Fraud alert: do not do business with mossy nissan escondido

People I dealth with:

Sales manager: marcella morris

Team manager: jason koehn

Here are the facts:

Agreed on a price with sales manager via email for a used vehicle.

Drove over an hour to the dealership. Vehicle checked out fine.

When doing the paperwork, without mentioning anything and hoping I wouldn't notice, they sneakily tried to increase the agreed upon price up $1000 going back on their word on paper.

I was furious and on my way out then they lowered the price a few hundred but still hundreds above the agreed upon price.

This place is a scam and they're crooks. They do not place any value on their reputation and their word. Please save yourself time, effort, and money and do not do any business with mossy nissan escondido!

Read full review of Nissan
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
9:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nissan deceptive sales practice, failure to disclose hail damage on &new&

Failure to disclose hail damage on New vehicle purchase and deceptive sales practice.
Purchase a 2011 Pathfinder from Fort Worth Nissan. The vehicle was filthy prior to my purchase. Did not recall any damage prior to "make ready" once the salesman returned with my recently purchased vehicle I noticed dents on the hood(over 20) obviously this car has hail damage that the dealer failed to disclose. The salesman denied any damage. He wrote me a note on a scrap piece of paper( bring vehicle for dent repair) assuming this was a I.O.U. Drove my "New hail damaged vehicle home" indeed there was over 5000.00 worth of hail damage.. Wow I feel taken. I'm a single mother of three children and obviously was taken advantage of.
Thank you Fort Worth Nissan.

Read full review of Nissan and 2 comments
Hide full review
2 comments
Add a comment
D
D
DallasMike
Dallas, US
Sep 27, 2012 7:12 am EDT

This is a huge problem with dealerships in the DFW area. I find the 'darker" the owner the worse the service. Stick to the tried and true dealers, not these new fly by night drug money dealers.

S
S
S RELIEN
Saginaw, US
Sep 15, 2012 3:59 pm EDT

ROUND ONE, We purchased a 2008 used Nissian from the FW Nissian last year and saleman and his manager sit down with us to work the deal. They both told us that the Q56 we were purchasing had a 5 yr, bumper to bumper waranty on it or 60, 000...and also had a 6 yr or 70, 000 which ever came first...Only a couple of months went by and we had big issues that amounted to about 4, 000 to repair, guess what, They told us that we had signed a CAR FAX to take the car "AS IS"...WRONG< we never signed a car fax because the saleman told both of us that he couldn't find any thing wrong on the CAR FAX, so he never showed us one, .. ONE of the saleman was a retire DALLAS COWBOY, WHICH DIDN"T mean anything to us? They were using him as a good example? So after talking to the head manager at FW NISSIAN, he refused to repair anything under warranty because the warrant had expired two weeks before. WE are not stupid people, who in their right mind would buy a 38, 000 dollar car that had been wrecked and didn't check it out first, Well they told us both that they could not find anything on the CAR FAX the day we purchased it. Call the FW BBB and they told us that FW NISSIAN HAD A F REPORT CARD with BBB dept and had a lot of unhappy people and that FW NISSIAN had failed to address the problems reported. They have a very large sign on their building off of 820 and hwy 80 west...We tried to get a hold of the salemen and finance manager and was told that all of the employes had been dismissed a couple of months after we purchased the car. and they moved to a new location...FW NISSIAN doesn't care one bit about warranteies after you make a deal and they have their money. We are going thorugh the legal courts to settle this and will report back after the courts decide who is right. We would have never signed a contract knowing that the car was wrecked and that the warrant was no good? JUST READ ALL OF THE COMPLAINTS ABOUT THEM BEFORE YOU MAKE A PURCHASE FROM THEM. WE HAVE NO ISSUES WITH GRUBBS INFINITY < THEY were just the shop that FW NISSIAN told us to take it to...BUYER BE WARE!

ComplaintsBoard
S
11:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan tag

I purchased a car on July 5, 2011. The dealership put 8/5/2011 on the tag. On 8/2/2011 or 8/3/11, I called to ask the tag dept do I suppose to come and pick up my tag (b/c I thought that is what I would have to do. I had never purchased a car w/o trading one in and realized it was close to the tag date) H.G.-she said, No she would be sending the tag information (she acted as if she was checking) and said yes, it has been sent out in the mail, for me to go and get the tag. I made sure to check my Po Box everyday after that, well i didn't get it before 8/5/2011. I went to the tag department with my $20.00 to get my tag and they told me it would be $156...because it was ONE day over the 30 days ( mind you my birthday was 7/17) I called my mate to tell him and he called H.G. she told him she had spoken with the manager at the Tag Dept. in the past and she said she would give a grace period ( by this time I was getting off the exit to go home) He called me back to tell me turn around b/c she told him that. When I went back down there the manager said she had not EVER spoken with anyone at a dealership and by law they can not give grace periods. My mate called back to the dealership while I was still there and H.G. would not answer the phone. And then of course she was gone for the day ( This was a Friday) so now I had to wait to speak with some one on Monday (b/c I did not have$156.). And low and behold when I checked the Po on Friday, there was the paperwork for the tag postmarked 8/4. They gave us the run-around on Monday. I called to speak with H.G. and got Kyle which assured me he would tell her and she would definitely call me back. Needless -t o -say she never did. I got a call back from Aaron telling me it was my fault and I would have had to pay the taxes anyway no matter what date was on the tag. When I told him that wasn't true (b/c I had asked the clerk that question already b/c if that was the case I would not be going through all of this, it wouldn't make sense to) he cut me off to say, "we don't pay people taxes". I said but you put the wrong date on the tag, he said "Oh it is just a "drive out tag". I said and I didn't get the paperwork until the 5th. He said well H.G. said she told you to go on down there without the paperwork (no she didn't) but either way it goes you usually go by the date on the tag. I reported this to the BBB yesterday. I went to the Tag Dept. today and got my tag. The manager and I was talking about it and she gave me a website to an Association to make a complaint to. I found this website first. I am just upset that they would treat me like this after being so nice and helpful and clearly it was their error. One day cost me $156. vs $20. I always say in these situations: "what goes around comes back to you real fast these days."..."especially when you lie!"

Read full review of Nissan
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
1:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nissan faulty air conditioner

I am the owner of a 2008 Nissan Versa which I have kept in top shape. Recently I brought my car in to have it's tune-up and have the air conditioner checked because it was not working. It was suggested that the problem was it needed to be re-charged. However, there were 3 leaks found in the system which would require much labor and the removal of the entire dash board. I was quoted a price that was not in my budget so I decided to get another opinion from a mechanic who was personally referred and highly recommended. Upon inspection by the new mechanic he was quite surprised by the extent of the damage to the air conditioner. He also stated that these kind of leaks were not to be found on the air conditioner at this stage unless it had been hit by a large object and where the leaks were located it would be impossible for a rock to have hit it. He thought that this was very unusual for the air-conditioner to be in such poor shape on a car that is only 3 years old. I would like to have Nissan corporation fix this air conditioner for a fraction of the quoted price because this is not a repair typical of the normal wear and tear of the car.

Read full review of Nissan
Hide full review
ComplaintsBoard
D
4:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan poor product and poor customer service

I purchased my vehicle new in 2006, along with an extended warranty. I have had throttle position code several times while under warranty and "repaired" several times. Just as my warranty is about to expire, I had an issue again with the same throttle body system. I asked the dealership to correct the issue once and for all since my warranty was nearly expired. Now, that I am 2k miles over warranty, the same sensor goes off indicating throttle body issue. I have asked the dealership to correct the mistake. Nissan is well known for throttle body issues. My vehicle has history with this problem. I've contacted Corporate and they've denied my case due to 2 reasons: 1) out of warranty 2) not enough history at dealership. My response was that I was fully aware that I was out of warranty when I called but it is the same issue that has never been corrected properly while I was repeatedly dealing with while under warranty. Secondly, they responded saying Nissan Corporation doesn't feel I have had enough work done on my vehicle at the dealership to warrant a "favor." I AM NOT ASKING FOR A FAVOR! I want this vehicle repaired correctly! I have been out of a vehicle for three weeks! It took Nissan Corporate 3 weeks to deny my claim?!?! This is completely unacceptable. Nissan does not back their products! The throttle body system has given me problems time and time again. My vehicle will stall at any place at any time. The most dangerous situation was losing power and stalling on a busy highway.

Read full review of Nissan and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
never a nissan
, US
Sep 20, 2017 2:19 pm EDT

I would never purchase another Nissan- I went to Clay Cooley Nissan and 6 months after purchasing new car they kept calling and saying you can trade in your car and we will keep payment the same- I told them not interested in extending payments and stop calling me- that didn't work and called Nissan national and they tell me nothing we can do? Now I get 2 or 3 calls each week about extended warranties- I'm on the national do not call list but they keep calling. What a headache- I just keep blocking numbers-

C
C
CHuez
Wake Forest, US
Jun 23, 2014 9:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have the same thing with my 2002 Nissan Altima and it has never been fixed.
Dear Nissan and Dave Cannon Crossroad Nissan of Wake Forest,
I have been a loyal new car and service customer since 1988. In 26 years I have purchased 4 brand new vehicles from Datsun/Nissan, 1988 200sx, 1998 Pathfinder SE,
2002 Altima 3.5se, & 2011 Quest (fully loaded with all options). This year I was going to purchase a 2014 or 2015 Titan truck, but I was stopped in my tracks
when a "Service Related" event made me think twice about it. I called the service help desk to check for recalls on the 2002 Altima and they provided me with 2, 1
for the crankshaft/camshaft sensor in which my service engine soon light was indicating this code, and 2 a fuel screen replacement for vehicles in the cold weather
zone.
My car currently stalls with that sensor code and still no repair has been completed on it.

When I proceeded to the Dave Cannon Crossroad Nissan in Wake Forest North Carolina for this recall provided by the Nissan Service help desk.
I told the Service Manager that my story of the long period of the stalling event, the service light on, and the code. He instructed me that he would take care of
it.
When I came back to pick the car up, NO WORK was completed on my car because the service technician instructed me that since I no longer live in a cold state that my
car did not rate for the recall replacements to be REPLACED.
A couple years before this, I had a major part that was on the recall list and they replaced without a problem and anyone saying that I didn't live in a cold state?
To me, this is worst way to cut back and attempt to save money. I know it will cost Dave Cannon Crossroad Nissan of Wake Forest more money to replace these recall
parts but is it worth taking the chance of a safety incident?
With all the recalls going with most of the large auto companies, Nissan doesn't need the news to pick up they refuse to replace recall parts because someone moved
to a just as cold state than the one they lived in.
I bought the 2002 Altima in Virginia "a cold state" it is no colder there than it is here, I just don't get it.

Both of these recalls could cause a failure in acceleration and could stall the vehicle, then possibly causing a fatal accident.
Now I am having second thoughts of not taking my cars in for service (where you make your money on parts & labor) at Nissan and using other places for maintenance.
I am also having doubts about purchasing my next vehicle the Titan Truck from Nissan. Ford sells a F150 or F250 that provides "unquestioned great service" to
thier loyal customers.
The way I see it I have 5 kids and all of them will need vehicles and Dad has a say in what they will drive. Nissan will probably not be in that choice just
because of 2 small 30.00 dollar parts and labor and the oversight of a service engine soon light.
Very disappointed and once loyal customer,
Carl Hughes

ComplaintsBoard
C
11:26 am EDT

Nissan worst customer service ever

Do not go to Eric Hill Nissan. There is something wrong with the people at this place. When I've called no one will answer the phone after the initial receptionist, I've left two voicemails with no call back. The third time, I called back for part dept. AGAIN and they would not price a simple part without me giving them my VIN NUMBER! Who needs a Vin number to give out a price on a part?! I cannot understand how a company can run when no one will answer a phone in a department or return any calls!

Read full review of Nissan and 1 comment
Hide full review
1 comment
Add a comment
A
A
A Fountain
New Orleans, US
Jul 08, 2011 1:04 am EDT

Dear Cuban,

I just read your review on our Service Department earlier and was (frankly) speechless (a very rare occurrence) at your description. I can assure you I will attend to this matter personally as soon as I finish uploading this response.

On the other hand, thank you for bringing this experience to my attention. I mean, I don't think anyone actually enjoys hearing things like this, I can't fix it if I don't know about it.

Asking for VIN numbers is actually something we do to make sure we order the right part for your vehicle. Different makes, models, and builds often use different parts – so we use the information to order the right part the first time to shorten customers' wait time. Also, occasionally callers provide mistaken years or models of vehicles, so most dealerships like to just cut to the chase and get the order right out the gate.

Clearly there is no excusing your experience – all I can say, on behalf of myself and Eric Hill Nissan is I'm sorry. My only option at this point is to do whatever I can to win your good opinion back by taking personal responsibility for your dealings with our dealership. Please contact me directly so I can improve your opinion of our dealership.

Sincerely,

Amity Fountain
504/245 – 5900 ext 1173
Follow-Up Director
Eric Hill Nissan

ComplaintsBoard
C
6:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan no feed back for hire. after interview

Set up interview with Mark R Sortino we spoke face to face and after interview Mr. Sortino Sayed please call me after the this week is over Because I "I need to go and get some ADP trainning for the service writters. well I waited untill monday and called him direct on the cell phone. #[protected] left massage and then called im direct on a transfer from the receptionest no answer left massage. This continued all week no call back. 2 weeks have past no answer no call backs. Past history of Mark as told by him tech for more then 10 yrs now a service manager. NO wonder there is no customer service in Power Nissan of Tempe, arizona. Today I disated to call the cashier because the cashier office is right by his office I told her my name is Carlos Hernandez and that i wanted to talk to Mr.Sortino only reason he answer was because he confused me with a customer calling. Because he started to talk to me about the break system of a car. Once again reponse of a tech not Customer service Manager because the moment that he knew I was just one more person on the stack of paper work and that he was buzzy that if i was one of the ones picked i would receive a call back. I spoke to him and sayed I would be making a report to this to Auto Nation his responce was ok. I sayed good luck he sayed you too. All this could haven been handle so much better then this by Mark Sortino Service Director If you are handing your card oway at least call back and say your resume is on process. My phone number is [protected] Carlos Hernandez.

Read full review of Nissan
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
8:31 pm EDT

Nissan scam

I will never buy a car from these jokers again. Everyone from the salesman who glad handed me, to the finance guy who did some funny math, to the Sales manager who could careless about a happy customer. Long story short, they tried to con me out of an extra $1, 000 on my purchase. When i called them out on it i was able to get $250 back, but they told me $750 was a destination charge for the car getting deviled to their dealership. This fee had been negotiated with the final price of the car with the sales man, however, when trying to bring him into the conversation with the sales manager he was no where to be found!. The sales manager Richie told me tough luck and said if didn't want the car and that I could return it for a refund!. I was going to do so until he told me it would be prorated based on the threes days I had owned the car:. Instead of getting further hosed by these guys, i left and have not been back since!. They can keep their free oil changes/. That would just give them an opportunity to break things on my car and try to up sell me on new services and repairs.. Stay away from these guys they are bad business -

Read full review of Nissan
Hide full review
ComplaintsBoard
B
8:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan customer service

Here is the copy of my email to Chad Morse the Service Manager at Nissan South. He still has not done anything about my complaint but an oh well. My BBB case is still open with them.

I am contacting you with an issue that I have had with your company. My name is Latoya. I recently received car service from your dealership that I was not happy with. My car broke down in Madison, Ga on the way to the Atlanta Airport to start my honeymoon. I contacted your dealership Nissan South on May 2, 2011 to let someone know that My car was being towed in by Usaa due to leakage from the transmission. I explained that I will be on a cruise and would not have service. I left my cousin Shana Askew cellphone number to contact with any question because the car was left in her care. My mother (Gloria) than took over for my cousin because my mother has all the paperwork to my car. She explain that my car had extended warranty to cover the transmission. She was repeatly told that it was not covered although she had the information for Nissan South to call to check. Nissan did not take the time to called my warranty company before working on the car. She was told that it was a different part of the transmission that is not covered by warranty. She was then told the part had to be ordered and would come in on Monday May 9th and the car would be fixed by May 11th. This gave me time to come back from my cruise and get any information I could from the warranty company to give to Nissan South. Nissan South failed to call anyone or leave a message to letting us know that the car was actually fixed on Friday May 6, 2011. I had to purchase a plane ticket on May 7 for my husband and I from Ga to Va, so that we could get back home IAO 274.00. I also had to rent a car for 1 week IAO 196.00. I then had to purchase plane tickets to come back to Ga on May 14, 2001 If someone would have contacted me to let me know the car was fixed on Friday, I would have stayed to Monday and drove my car back to Va. I am so upset with Nissan especially since I trusted that they would have my best interest at heart. I have had to spend unnecessary money to get back home and back to Ga. I am requested all of the money I had to spend because of this company. I would like for some one to contact me ASAP at

Read full review of Nissan
Update by beyondpissedcustomer
Jun 24, 2011 3:13 pm EDT

Mind you. I live in Virginia and my car was in Georgia. I was in Georgia when my car was ready. If I were to have recieved the proper notification that my car was ready. I would have paid out of pocket expense. Hence, the reason for my anger. My car was not suppose to be ready until May 11, 2011. Imagine coming out of pocket when you should have had too. Obviously, you didn't comprehend the reasoning behind my complaint.

Update by beyondpissedcustomer
Jun 24, 2011 3:09 pm EDT

Cruise paid for by husband and I. I didn't need them for that. Thanks but not thanks to your negative comment.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
11:01 am EDT

Nissan lied to with a smile

I was told by sales manager that my 2009 Nissan Altima Hybrid was overrated and was not saving me money even though I explained I put on over 40, 000 in less than 17 months. I was filling up once a week. NOW I am filling up twice a week on my 2011 nissan and my car is the cheeper model and I am paying more money on loan and on gas. I will never purchase a car again from Massapequa Nissan / Atlantic Auto Mall. Do not be taken advantage from them ! I feel used - Abused and taken advantage of and WILL NOT purchase or send any business there way ever again.

Read full review of Nissan and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jennifer1980
New York, US
Oct 26, 2011 6:32 pm EDT

Massapequa Nissan
-I completely agree with the comment above. I purchased a used Nissan Murano from them, after discovering that I had overpaid about 8, 000 I felt foolish. No later than two months into owning the vehicle I encountered issues with the title and registration, which I purchased through them. I contacted the salesperson who sold me the car and he simply told me that I needed to contact the DMV. So much for quality customer service and honesty.

ComplaintsBoard
J
8:18 pm EDT

Nissan poor service

I bought a Used Vehicle (2006 Chysler PT Cruser ) from Peoria Nissan with a 5 year financing note and warrenty for all repairs. I made a appointment to bring in my car for service and I was advised by the servise advisor that the appointment was set for 9:30 am the following day and I should be without my car for a couple of hours. When I brought my vehicle in for service, I was advised the MRRP had expired (and I still have 2 years remaining on the financing) even though I am still paying for the service aggrement. I advised the service adviseor to find out the problem and costs to repair my car. 7 Hours later after wainting in their showroom, the service advisor advised me to Peoria Nissan could not find or fix the problem and to take my care over to the Chysler Dealership across the street.

Moore Chrysler Jeep service advisor advised me of the problem and had me on my way within 1 hour.

Peoria Nissan tells you, you need to buy their MMR Agreements to take care of repairs of the vehicle - The MRRP Agreements do not say or do what their supposted to do and Peoria Nissan FRAUDS people into buying a useless agreement to cover themselves. Their Worthless ... Don't Trust or Buy AnyThing From them...

Read full review of Nissan and 1 comment
Hide full review
1 comment
Add a comment
C
C
Capp
, US
Dec 24, 2009 1:48 pm EST

This is my third time trying to make an appointment to get the oil changed in my new truck. No one will answer the phone it goes to the voice mail where they promise to call you right back. my first call was three weeks ago, still haven't heard from them. Today I started at 8:00am, I have left 4 messages it is now 3:30 and know one has called me and it is to late to make an appointment for today or tomorrow.

ComplaintsBoard
F
2:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan radiator and transmission problems with [protected] frontier, pathfinder, and xterra

Recently, my 2006 Nissan Pathfinder started to "stutter" or have problems in automatic shifting. I tend to research everything so, I researched the potential problem online to see what it could be to have a ballpark estimate of the unplanned cost to repair. I have only had this vehicle for a little over a year. I quickly learned across many, many forums that other Nissan Pathfinder, Frontier, and Xterra vehicles have also been affected by this stutter. As I researched further, I also quickly learned that Nissan installed a batch of faulty radiators in these vehicles. The model years potentially affected are [protected]. Generally, the faulty radiators are found to crack around 85k miles on these vehicles leading to coolant leaking into the transmission fluid. The transmission then quickly fails and the vehicle is extremely damaged and both the radiator and transmission must be replaced. Upon taking my car in to a local shop, it was confirmed that we had this problem. The coolant was visable in the transmission fluid. Nissan is fully aware of the faulty radiators being installed. They have records of the VIN numbers of these vehicles affected. Nissan extended the warranty on the radiator assembly to 96 months/80, 000 miles (whichever occurs first) and to date, has done nothing about the transmission damage. If you are under the mileage stated (and not over by even one mile) they will reimburse you (not pay for) the radiator repair. Since those of us that were affected already know that the radiators usually don't crack/leak until around/near 85k miles, this extended warranty does not help most. My husband and spent our 10th wedding anniversary being miserable over this issue with my car. We called Consumer Affairs at Nissan. The first live person we spoke to seemed nice and even stated that we shouldn't have to pay for the repairs of the known faulty radiator or the transmission however, since we are at 89k miles, the Regional Manager at Nissan said that we are on our own with this problem and they are not going to pay. This was AFTER we gave them the requested information like our current miles and our VIN number. They also insisted that we get an estimate for repair from a certified Nissan dealer. We asked about not having any notice on this and why no recall has been issued. The regional manager stated that this issue is not a safety recall, and there are no safety issues relating to the radiator assembly. The more we inquired, the more we were told "I cannot answer that." We have read numerous forum posts from others stating that their Nissan vehicle was affected and upon driving their vehicle (even on the interstate) that the vehicle just stopped while driving it. A mother spoke of driving hers on the interstate with her children in the vehicle, it had the same issue and just quit while driving it. She was almost rear-ended by a tractor trailer truck. How is that not reason for a safety recall?! I can only assume at this point that someone has to die before this will be seen as a major, major problem. If Nissan cares about their customers at all, they would recall the radiators and fix the transmissions without an 80k cap. It is not the customer's fault (like us) that the vehicle lasted beyond the 80k miles. Again, they know that the problem usually doesn't arise until around 85k miles. The faulty radiators were installed, they know it, they admitted it, but yet there's a cap on the miles. Some have filed class-action lawsuits and everyone needs to do their part and complain and file suits. We had an estimate on repair at $5, 500. Since this is no fault of ours, this is not right. We don't have the financial ability to pay for these repairs that Nissan is responsible for. Nissan, do something for the families affected before someone dies in one of these vehicles! My Pathfinder sits in my driveway while I am making payments on it. Since I have only had it a year, it's almost too much to digest. My husband takes me to work and back because of this. We really need two vehicles! Because of the severity of the problem, we cannot trade it either. We will eventually have to take out a loan to get it repaired. With a large family, that will cause a lasting burden!

Read full review of Nissan and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
crankshaftdan
Waukesha, US
Jan 08, 2013 2:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

100% right on-Nissan isfacing a total recall for their 3 models w/this proven problem-In complete denial that they are responsible for the defective radiators-purchased-installed and NOT guaranteed by them. Probably purchased from 3rd world China-Mexico! Will probably take several driving related DEATHS before they are held accountable-same senerio that TOYOTA had to face up to with the California HWP officer and others. What a waste of human life to satisify Corporate Greed-SHAME ON NISSAN!

W
W
wichi
, US
Mar 17, 2012 8:31 pm EDT

NISSAN WONT FIX MY TRANSMISSION BECAUSE IS 4800 MILES OVER THE 80, 000 TRANSMISSION WARRANTY.NISSAN PIECE OF JUNK.WONT RECOMMEND NOBODY BUY A NISSAN

D
D
Duvaks
, US
Jul 24, 2011 8:43 pm EDT

I agree with complaints because they are verifiable facts. My friend's 2005 Pathfinder's radiator developed a problem and he had it replaced. The shop told him they found a mix of coolant and tranny fluid. Soon after, about five months later, his transmission gave out at 64500. Either the first faulty radiotor ruined the transmission or both the old and the replaced radiator did the damage. The important point in this incident is that Nissan has a major problem that has not been made a national issue and it should. My friend is facing a $6000 potential cost to fix his car and who knows how well it will stay fixed. He's willing to fight the Nissan dealership who sold him the car for witholding information about the known problem.

ComplaintsBoard
K
11:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Nissan stold my car

i lost hours at my job me and my husband and i couldnt afford 2 carsso i turnde in my car and thats where i bought it so i took it back there i called the bank and told them thats what i did and they said ok a year later they called me and asked why i had made no payments to the bank i told them again the car was there they went to get the car and it was not there they said they never got it well last June it was in Vegas and got parking tic. and was sent to me a car that i turned in 3 years ago and they are grnising my pay ck. 400. a month now someone from there is driving that car that i am paying for and i am PISSED they said they dont have it BUT CARFAX said it was serviced there 3 times so who is full of ###!

Read full review of Nissan and 2 comments
Update by karent61
May 25, 2011 11:47 pm EDT

i will never buy a car from them

Hide full review
2 comments
Add a comment
G
G
General Manager Midway Nissan Phoenix
Phoenix, US
May 27, 2011 12:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Karen, thank you for contacting me. I really hope that you can find a VIN#. Being that you dropped this car off at the dealership three years ago, I have not been able to find any records dating that far back. If you do locate a VIN# perhaps we can track title and auction histories. You can likely call the bank and they should be able to retrieve it through your account information. Best regards...Troy

G
G
General Manager Midway Nissan Phoenix
Phoenix, US
May 26, 2011 9:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Karen, I am the new General Manager at Midway Nissan. I took over this store late last year. Call me at [protected] or feel free to e-mail me at tmatthews@vtaig.com
I will dig into this situation and help in anyway that I can.
Best Regards...
Troy

ComplaintsBoard
L
2:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan mike

In 2008 my Nissan Ultima developed a consistent intermittent problem. The problem was a jerking motion when the vehicle was put in gear (Drive & reverse). I brought the vehicle to get checked out on three occasions and they could not determine the problem. On 2/23/2009 I took the vehicle to Massapequa Nissan (500 Sunrise Highway), and it was finally determined that the transmission needed to be replaced. After the repair the problem was still there but would occur intermittently and not was often. I had the vehicle checked out on two other occasions after the transmission was replaced and was told that the transmission was fine. Recently on 5/14/2011, I took the vehicle to get checked and told the dealer to run a full diagnostics to find the cause of this problem. At this point it was determined that the engine mount (passenger side) was the problem because it was cracked. This caused the jerking motion. The dealership also indicated that my warranty had expired at this point and this repair would cost me $479.00, the $115 for the diagnostics, plus the additional labor to replace the bad mount.
I asked the mechanic why this part wasn’t replaced back in the 2009 when it was covered under the warranty; he indicated that it was probably missed.
I am requesting that this repair be covered under the warranty because it was missed back in 2009 when the car was checked out. In addition I want a full refund for the diagnostic fee of $115. I can provide a copy of all invoices for this problem. Please contact me ASAP to resolve this matter.
Sincerely,
Mike Laventure
[protected]

Read full review of Nissan
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
8:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan most horrible experience in my life

Me and my husband we went to west end nissan this weekend, we wanted to buy a 2011 rouge. and we went to sherwood park nissan before that and they gave us a price already. we just wanted to compare the price with different dealers.
when we entered the store. nobody ever served us, we asked if there was anyone could help us, one of their sales came and asked what did we want. we told them we wanted a 2011 rouge. and said we went to sherwood park nissan already and they gave us a price. and he asked how much was that, and we told him.
then he just soooo in a rush wrote done a price on a paper, the same quote paperwork we did from sherwood park and he pushed us to sign it so he could ran to his manager to apply for that so called lower price. we didnt have any chance to read the paper. then my husband just signed it cuz we signed the same 1 from sherwood park. then after we tried the car, we didnt decided to buy it and we didnt have a void cheque with us, so they asked for $500 deposit. and we paid it as we paid sherwood park $500 too and they promised to give it back if we wouldn't end up buy the car from them. then, sherwood park nissan called us said they could give us a better deal. now west end nissan just pissed off. their manager was soo mean and soo rude and threatened us if we were going to sherwood park, we won't get our deposit back.
but we had to go to sherwood park anyways cuz we paid the deposit there too. so we went back to sherwood park, and their attitude were just great. they gave our deposit back and let us think about it and promised us they will keep that deal for us as long as the car's not sold.

then we went back west end nissan wanted to get our $500 back. the most horrible thing happened. their manager told us they won't give it back and he said that quote paperwork was actully a contract. we bought the car and never trying to get the deposit back. and he said, u were bullying me with sherwood park, im just bullying you back..im a bad guy, this is what i do. that was what he said.

in fact, sherwood park nissan provided us a deal is way better than that, except the $500, we still save like $3400. it's just we feel like west end nissan should never treated customers like that, and, they should learn how to respect people. we just feel like it was a set up. that's all.

please be very careful if you wanna have any business with them. it was a nightmare.

Read full review of Nissan and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
milew
Edmonton, CA
May 17, 2010 2:47 pm EDT

Bought a brand new Pathfinder from this dealership in 2007, thinking the service & warranty would be better than buying a (much) less expensive truck from the U.S. WRONG - the check engine light has been on for 45, 000 of the 52, 000km's I've had the vehicle - dealership is unable or unwilling to repair. The fuel door will not close properly (which may be causing the idiot light to be on) and although it's been in 3 times, they haven't been able to repair that. Then, two months ago, the fuel gauge went - it sits on empty for 2 days after being filled, then rockets up to 3/4, then once it gets lower it drops back to empty and stays there. Was told two months ago that this is a known defect, but dealership had no parts. They asked me to keep phoning back and checking if parts were in (nice customer service!). Finally, they said they were in and to bring it in. After leaving it all day, called them at 3:00 pm when I was supposed to pick it up, and they told me that the parts were not available, as the recall was being done by serial number and ours wasn't up. Furthermore, although it had been in for 6 hours and the appointment had been booked for 3 weeks, they hadn't bothered to look at any of the other issues - it had sat on the lot all day. Save yourself the aggravation - Nissan's are vastly overrated, but if you do decide to buy one, get a cheap used one (preferably from the US) and find a local repair shop to keep it running. Above all else, avoid this dealership.

F
F
Fiji 123
Edmonton, CA
Sep 02, 2013 8:48 am EDT

I went to westend Nissan to pick up rogue after waiting for 3 weeks.price was changed when we asked sales manager. He said we could not read and refused apron the agreed price.so we asked for our deposit .he got mad and said have a happy life.this mad man is soo rude.we got deposit and left. STAY AWAY from WESTEND NISSAN.

ComplaintsBoard
M
11:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Nissan sold bar car

Back in July 2009 I bought a used 2003 Chrysler Sebring from this auto dealership. Six months later the engine blew. I went there to see if there was anything they could do for me, I was told I was 100 miles over the warranty and that theres nothing they could do for me. My family went there to complain, they still didnt help me. Think Twice before you buy a vehicle from this dealership, Read all the fine print and know your warranty no matter what! They left a bad taste in my mouth as far as auto dealerships and I would most definetly think twice, three or even 100 times before giving these snakes the time of the day!

Read full review of Nissan
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Nissan contacts

Phone numbers

1800 035 035 8800 200 5990 More phone numbers

Website

www.nissan-global.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Nissan?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nissan Customer Service. Initial Nissan complaints should be directed to their team directly. You can find contact details for Nissan above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Nissan. Discuss the issues you have had with Nissan and work with their customer service team to find a resolution.