Newspaper Archives — subscription issues
This is an online newspaper archives service. I was distressed one evening when their system told me that I had exceeded my page limit for the day! My account information states that I have been on a quarterly membership (with payment up to date). When I first subscribed, the quarterly fee was 29.97 -- it was then increased to 41.97 without any notice to me! I am appalled! The quarterly subscription expires February 10, 2013.
On exploring other subscription options with this service, I discovered that I could purchase a 'platinum' subscription for 65.89 per year, with a free month. That's a decided saving over what I had been paying. It would have been nice to have been advised that this option is available.
I immediately cancelled my quarterly membership (confirmed by company) and subscribed to a yearly membership, also confirmed. However, they elected to start the new subscription as of the transaction date (Dec 12, 2012), plus I didn't get the extra month promised.
I have sent 3 e-mails requesting that my two memberships be honoured AS ADVERTISED AND PAID FOR; my quarterly membership continues February 10, 2013, with the new membership to begin February 11, 2013 AND that I be given the promised extra month. According to my calculations, this would take me to April 10, 2014.
To this date, they have not acknowledged my e-mails, much less given me satisfaction.