Menu
CB Magazines and Newspapers NewspaperArchive.com 21st Avenue Southwest 4049, Cedar Rapids, IA, 52404, US
NewspaperArchive.com company logo
NewspaperArchive.com
reviews & complaints
NewspaperArchive.com company logo

NewspaperArchive.com

21st Avenue Southwest 4049, Cedar Rapids, IA, 52404, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
ComplaintsBoard
G
4:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NewspaperArchive.com - subscription policy

I signed up for a four month session. There is a VERY VERY VERY small print point about canceling before a certain time frame or it will be automatically renewed. I did not look at this or remember. I was not notified that this was coming up. There was no call or email that money would be due. I called customer service. The woman there refused to do anything but kept repeating contract information. She also was rude and talking to the woman next to her. I told her I can hear you! I have been a victim of bank fraud. I am trying to straighten thinks out. She would not set me free. I felt trapped in a contract I no longer needed or wanted. She was very curt. She mentioned very proudly that this has been going on for four years. I then asked her if a problem went on this long why would it not be fixed? She thanked me for my impute with a sigh. Nothing has been changed and I did not receive my money back. This is a scam. When print is that small and lengthy the policy of letting people know needs to be updated. I would not recommend this sneaky group.

Read full review of NewspaperArchive.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
5:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

NewspaperArchive.com - deceptive billing practices

I signed up for 3 month subscription and assumed I would get an e-mail communication about renewal (they claimed to have sent one, which is false). I never received an e-mail informing me of the renewal information, nor of the one unsuccessful billing of my credit card when the expiration date changed, nor of the change they made from my original service from 3 months to the more expensive 1 month billing. All of these billings and adjustments were done with no contact to the consumer. My husband reviews our credit statements and didn't ask me about the charge. It never occurred to me that the subscription service could continue to charge me in this way without any contact! Avoid using this service! They tell me I agreed to the recurring charges when I signed up (believe me, this is NOT clear in their terms of agreement) and they claim they contacted me which is an outright fabrication. Underhanded, shady business practices, at best. Downright dishonest in my book!

Read full review of NewspaperArchive.com and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
M
M
my goodness
, AT
Jan 28, 2012 6:39 am EST

They are suck!

F
F
fig333
, US
Dec 01, 2011 5:30 pm EST

Newspaper Achieve is stealing peoples money by charging their credit cards, then by not answering the phone to allow you to cancel your sub.

They should be put in Jail.

H
H
Here2do
Tampa, US
Jan 24, 2010 5:07 pm EST

Unless you're brand new to the internet you should know that this is a VERY common practice. Any time you subscribe to a service assume that you will have to cancel the service, prior to the next billing date and sometimes several days prior, in order not to be billed the following billing period. I feel for anyone who isn't used to this type of practice and agree that you should have to opt in, not opt out, but again it is very common. Always assume that you will be re-billed after the first billing cycle. If you can't confirm the cancellation procedure prior to subscribing, I would suggest that you not subscribe.

Sincerely,
Savvy Internet User

PS: I found this site while trying to figure out exactly how to cancel and whether anyone has had problems canceling, within the stated time frames.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.