NetSpend review: All access prepaid card

I am in a horrible bind due to Netspend's decision to lock and not allow me any access to my accounts. This also includes my PayPal prepaid debit card and mobile check cashing. I have been with PayPal and Netspend for years. I am a single mother of 4 and expecting my Advance Child Tax Credit next week to be deposited into my Netspend account. When I called them I was told the compliance department shut down all my accounts. They can't give me a reason, and I have not broken any rules. I don't understand how they can do this without at least notifying me ahead time or at least explain why this decision was made. My children and I were eating dinner at a local restaurant when I went to pay with the only card I had and was declined. I am just sick over this and it's put a huge burden on my children as well. Please help