NetSpend

I bought a prepaid card from Family dollar for my husband to pay a bill couldn't activate it went back to the store the clerk tried to activate she said give it till tomorrow if it's not activate come back in we call netspend she talked to them and they told my husband to send in documents which he did all day til they continue saying they can't take his id netspend needs to be closed down they're the worst company in the US...

Yall told me that my money would be coming in the next 7-10 days I haven't received it yet I really need my money to pay my bills this has been going on for 4 months

my netspend account is locked because i lack one official document. i have my texas ID but do not have a ssc. i was only able to send a photo copy of my ssc. they have not worked with me on this matter. i have all my stimulas money in my account and need to gain access. i have all i can get and they will not unlock my account. this is very wrong and i need help

Ref # [protected], On 9/21/2021 while at work my phone alerted me with two ATM withdrawals that totaled out to 506.00$. These transactions were not made by me. I was at work and can have files pulled to prove it. I immediately contacted Netspend and filed a dispute and had my debit card compromised. After waiting for two weeks and a new debit card, I contacted Netspend to follow up on the claim and was told that, it was found that is was no suspicious activity. I am beyond irritated because I know for a fact I did not make those transactions. I want my money back. I asked netspend customer service repm to speak with an supervisor or transfer me to the dispute team, she refused and came up with every excuse she could think of not to make this happen. I also asked for the corporate office number and was told netspend didn't have one. I will be contacting Better Business Bureau and also a lawyer, to file a law class action suit. It's not even possible to withdraw more than 300.00$ a day through the ATM, I also had my debit card in my possession at the time of these transactions. This has caused me to go in debt and it's not fair to me. I'm starting to believe it's an inside job and that is not okay.

Netspend locked my account randomly and for no reason while I was on the road driving a tractor trailer. They stopped me from buying food, have put my life in danger, and may cost me my job. This would cost my family ALL of our income, and cause us to lose everything we own.

Predictably, they rejected the id they claim to have never received — id that was provided when the account was opened. They claim my social security card must have all four corners visible. In other words, it must be brand new! They want me to turn over bills, my mortgage, the title to my home, and the list goes on and on — just to access my money that they've randomly seized without cause!

Everything we have is at risk now, including my life, and this company couldn't care less. From what I can tell, their "fraud department" doesn't protect against fraud — it perpetrates fraud.

I received a text message on October 3rd that someone was using my card to order things online. I responded that I haven't ordered anything. They responded by blocking my card. They told me they would send me a new card in 3 days time. But I told them I needed some money from my account. The lady told me to buy a new card from a store so that they can transfer the money from my old card to the new one. I bought the card and I gave them all the necessary information they needed, and they told me to set a new pin for the card and I did it. They said they were going to transfer the money to the new card but they didn't when I checked the next day. I called back on October 4th and one of the customer representative called Williams was asking me questions which didn't even relate to my account. He finally told me that the questions he asked me I got one of the question wrong. So he can't transfer the money to the new card. I need my money please, help me.

I brought a PayPal card and loaded $120 on 8/4/21. We to activate it and was told that I can't have a netspend account. That I was put on a blacklist. Never was told that and I had a netspend Business account that was blocked and I had had it for a rew years. They never told me that they had blocked that account. So ever time I call to get my money back they tell me 7 to 10 business day. It's been over a month and I still have not received my money back.

I strongly recommend that NetSpend be avoided.

Buying this card will lock you into a vicious cycle that you will not be able to resolve easily and quickly, due to poor processes on NetSpend's side. It's a good thing I kept some cash on hand or I would have been starving.

Here's the problem. Now just to point out: the ONLY reason I got this card is because I don't have a local bank to deposit cash for online transactions, and it's Sunday (banks are closed anyway).

NetSpend requires you to register the card so they can violate your privacy and do a basic identity check. That's fine.

What's not fine is that their tool rejects certain addresses with the wrong response code.

In my case I've had the same address for decades and it's never been an issue. I set up a new local address last year and that's what I've been working toward, but sometimes I have to use the older address depending on what database they verify against.

NetSpend refuses both addresses, thinking they're PO boxes (they're not). Okay, so I give an old physical address just to get past the tool. It successfully provides verification questions, but says I was "conditionally approved".

Calling the phone system does another identity check with more logical questions and this time it's passed. Says I'm approved. Fine.

I log in and verify the available balance. All looks fine. I try to edit the address, it still refuses to take it EVEN FOR A MAILING ADDRESS. So now I know I made a bad choice here.

I go to swipe the card like normal. DECLINED.

I try to get back into NetSpend - "Account is locked". Okay, maybe it's a fraud lock for the transaction.

Nope. Turns out they completely lock the account, and I know why. It's likely because they see that the address is in a different state than where I bought it (which really shouldn't matter as long as it's all in the US, it's a PREPAID card! People do travel states!). Regardless, the issue is caused by THEM refusing to accept my address which is 4 miles away from where I bought it.

So I call, and this time get routed to "Risk Management" who informs me that I need to scan and send the receipt (attached). Here's the problem.

The department that reviews the attachments IS CLOSED ON THE WEEKEND. That means you're completely locked out from funds for up to two days, then they quote "6 business hours" to do the review. So you could be looking at up to 3 days without your money.

This is absolutely unacceptable to implement a blocking mechanism without staffing to be able to resolve it in the same 24/7 that the rest of the departments work. It's also unacceptable that there's no other way to get access to your money because of this.

By the time anyone reads this it will (hopefully) self resolve. But I'm documenting this happened for people who search. I implore you - AVOID NETSPEND. Do not transact with them.

i purchased the card on 09/21/21 went to activate on line and was asked to send in a copy of driver lic, SS card and pay stub. i sent them in then i called as what was sent to me in your system. was told it would take 6 hours to get set up. now today at 8:46pm CDT i am told it will take up to 7 days.
so i asked for all of the money i put on with the coast of the card 60.00 + 2.95 total of 62.95 and i was told i am only going to get 55+ some change back. what a rip off. you did not even do what was told to me you would do.

if someone ask me about Net-spend, . don't worry i will tell them to stay away from you as you rip money away from people that work hard for what they get.

why does it take 10 days to get a refund on something that you messed up in the first place?

My account was blocked and I was unable to use the 138.00 I had on my card. I called the company but they did not help or tell me why my card is being declined and automated system says my card not valid a week after I loaded my money on it. They gave me the run around on the phone for a hour they wouldn't give me a refund or tell me what happened. Netspend stole my money off my card and locked me out my account. Please email me @[protected]@gmail.com. Sincerely Dana

I have money in my account and i cant get it because ive got married and changed my name and lost all my belonging in a house fire and cant get the documents they say im required to have got id but my name has been changed sent before an after pics of my social and a proof of address but none of the things i have is good enough how can yall deny me my money my maden name is Emily Jean Britt but now im a Compton i need my money so i can eat and they yall wont unlock my account i did not lock it so it shouldn't be locked

I called to activate prepaid card that I bought from the gas station and I put 100.00 dollars on it there. When I called the toll free number that netspend prepaid card has which activation number they begin asking me questions that was way back 20yrs ago that I did not remember. So than they asked me to send id and a light bill or a gas bill to my house. I received a email from netspend prepaid that they did not approve my light bill which I just received in the mail and a state id card that has my picture and date of birth. Than she said my apt number was not on there. I told her I have a house. Than she tells me to resend my documents again and I told her no just refund my 100 dollars back she said she did and lied cause I called the card and it was not canceled and no refund. I had to call a second time so I am on the phone with the representative now. What I do not understand how are they going to hold my own money that I put on netspend prepaid card? I strongly advise people stay away from netspend what mess they are doing here they dont want me to use my own money and they lie as well. I hope something be done with this company I am also going to the better business bureau reporting them I am really pissed off right now. Now if they refund my cash back I have to wait 7 - 14 days and have the nerve wanna take 5 dollars talking about a process fee

Boycott these shady incompetent buisness crooks. This is not a prepaid card as they say. False advertising money hungry fee mongers. Boycott! You don't believe me? Buy a prepaid card. See how difficult is to actually use by the time your allowed to it after the very intrusive and extensive security protocols to active the damn thing that has your money that you yourself put on the card, they might let you use it stores in person. But nope not online... lol come on people fire your prepaid card manager and get with the time. It's not 90's anymore lol. Lighten up and take your false advertised prepaid card out of stores. People rely on those cards for day to day use. They can't wait three weeks to pass your unnecessary screening bs. Don't worry no one wants to launder 300 dollars a day on your lame cards. Lol. Your whole program needs restructuring. I mean seriously who the hell in their right mind came up with the security protocol and restrictions. Your fees show you greed... sounds like a company on its way out...

My account is restricted from transferring funds to another NetSpend account or receiving funds from a NetSpend account. The reason given by reps and supervisor for the restriction is someone transferred money to me using my flashpay ID, and then that person disputed their own transfer. Subsequently, I was restricted from sending or receiving money from ANY NetSpend transfer transactions to ANYONE. When I asked them what infraction I committed, they have never given an answer. I have contacted customer service 5 times to obtain an answer and the same inexplicable non-sense has been given. I committed no infraction, no fraud, and no shady transaction, so why am I restricted? I would like to be able to send / transfer money as I have been doing for the last 5 years with NetSpend as I have members of my family using NetSpend and in need of money transfer services.

In the last six months, I have received two NetSpend prepaid Mastercards in the mail. Both cards correctly reflected my home address, but each was address to a different person (note: both cards were addressed to women). The first card was addressed to "Sandy Brown" and the second card, which I received last week (a PayPal prepaid Mastercard), is addressed to "Sylvia Judith."

I have resided at the same address for more than 20 years. A quick whitepages.com search would have confirmed that "Sandy Brown" nor "Sylvia Judith" reside at my address. How is it that my address is being reflected as the address for these two women? I am very concerned that I am going to be the victim of identity theft.

Need to cancel my card. I was charged when i didn't use it. Now im over drawn 5 dollrs and some change.

Djanivka Pierre
148 East 28th Street
Brooklyn NY 11226

DOORDASH*CHECKERS SAN FRANCISCO CA

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10775 CARIBBEAN BLVD CUTLER BAY FLUS
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Debit: PIN purchase from NNT G6 2017 - MOTEL002331 10775 CARIBBEAN BLVD CUTLER BAY FLUS

Card ending in 6455

- $90.39

MCDONALD'S M4181 OF CUTLER RIDGE FL

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Card ending in 6455

- $11.71

MCDONALD'S M4181 OF CUTLER RIDGE FL

Posted on August 21, 2021 at 1:54 AM

Debit: Signature purchase from 07637974181MDZ MCDONALD'S M4181 OF CUTLER RIDGE FL [protected] 07637974181MDZ

Card ending in 6455

- $9.60

MCDONALD'S M4181 OF CUTLER RIDGE FL

Posted on August 21, 2021 at 2:00 AM

Debit: Signature purchase from 07637974181MDZ MCDONALD'S M4181 OF CUTLER RIDGE FL [protected] 07637974181MDZ

Card ending in 6455

- $2.14

Received the direct deposit and then account was locked had previously verified identity and then all of a sudden had to redo the identity and was told to fax in documents and when I faxed a man even though I was given the wrong information it want to flag in my account so now it's stuck and told that I'm going to receive a check when the calls are recorded and there's a reason they got flagged which would be the representative that Ace flare / NetSpend I did everything they asked me to do and we still haven't sent it out yet or gave me the option to get my money off of it. Again all my information was verified twice but because of so many wrong inputs I was flagged as high risk and my account was shut down