Netflixeu data portability

S May 22, 2019
This review was posted by
a verified customer
Verified customer

I recently noticed that Netflix implemented the data portability regulations in a manner that is not transparent and that is misleading. To be short here are several issues that I encountered and that are possibly breaking the regulations:
- they don't present any information on the website or in the terms of conditions how and if they are implementing this in EU;
- they don't notify the users about changes in the terms regarding Digital Single Market and data portability;
- they only give this right for 1 year if the user is traveling at least once since 1st of April 2018. In other words, if it happened that a user left his residence country for a short vacation or business, they start counting 365 days since that date and then they take away the right to data portability without notice.
- there is no way to reset the period or to regain the right even if the user never changed the residence country or if he stops traveling.
- after 1 year, they failed to implement this correctly and they don't seem to take it seriously;

(the information above is obtained by talking with two different persons from their online support desk)

The main issue that I encountered is that I wasn't able to access content from my residence country while traveling in another EU country but the way they implement it might have other implications too. I trust that this is not how the regulation was intended to work and that this is an issue Netflix needs to solve in order to comply. The user should have the right to data portability as long as he is not changing the country of residence.

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