CB Satellite and Cable TV Netflix Complaints #302-321

Netflix review: dvd service ( 1 comment)

R. Keiji Fukunaga of Dallas, US

Dec 31, 2019 9:21 pm UTC

Netflix decided to gut their DVD service, I sent DVD on 12/26/19 Thursday and because they shut down on weekends including sub-service on Fridays, I will receive my new DVD on 1/2/19 (one week later). I called the 800 phone/Netflix crew was uncaring and didn't care if I closed my account, a supposed manager, Aaron, who didn't provide his last name, he was useless and was a bad example of customer service. NFLX brag about their great AI technology but they don't even have e-mail complaint lines and only have an 800 complaint line, old fashioned (and have banker's hours).

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David E

Apex, US

1 comments

David E of Apex, US

Feb 27, 2020 5:23 pm UTC

Yes, Netflix DVD service does suck now and when you call the employees are worthless and arrogant. The one I talked to sounded like she had been picked randomly from the street in the ghetto and handed a phone to answer. I hope Netflix’s arrogance comes back to bite them at some point. Loyal customers should not be treated this way.

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