The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Netflixdouble charged

I live in Canada and have noticed that I have been charged twice for Netflix every month since signing up (4 months). One as a Canadian account and the other under an American acccount. I live in Canada and have only used the Canadian Netflix website. I just spoke with Netflix Canada and was only offered to be reimbursed for 1 month's fee. The rep that was helping me did as much as he could. I asked to speak with his supervisor (Katrina) but was advised she was "busy". The supervisor took no responsibility for the situation. I was then given the Netflix US number to call and was advised they could help me. I spoke with a rep from Netflix US (Chris) and despite him confirming there was no usage on the American account he would only reverse 1 months fee. Despite the obvious error on Netflix's part I was advised that it was my responsibility to check my bill. WELL NETFLIX, YOU SHOULD CHECK YOUR ACCOUNTS FOR DOUBLE BILLING CLIENTS.
What terrible customer service. I have now cancelled my Netflix account and will never use their service again. I will be sure to share my terrible experience and ensure none of my friends or family use this company.

Responses

  • Jo
    Joe Dhoe Sep 30, 2014
    This comment was posted by
    a verified customer
    Verified customer

    This seems to be a standard practice of Netflix they did the same thing to me. I wonder if there is a consumer agency that is looking into this?

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.