Complaints & Reviews

will not refund money on cancelled order

On August 3rd I ordered a Roku Netflix player. On August 4th, I found a cheaper solution with the Playon software and called to cancel my order with Roku. They said the order had already shipped. True, they had gotten a shipping number from Fedex, but the product had not yet been picked up by Fedex. The Roku rep suggested I call Fedex and cancel the pickup. I did and got a confirmation number from Fedex. Bottom line - the product never left the Roku premises. I sent two requests via their website email requesting my refund - no response. I have called 4 times (customer service in India). Each time I was assured that the problem was being expedited to their shipping to verify they still had the product. On each occasion, I was told that I would receive a response from them in 2 business days, 3 business days, 5 business days, etc. None of that ever happened. On the first and subsequent calls I provided them with the Fedex tracking number and cancellation confirmation number so they could see for themselves that the product was never picked up. That wasn't good enough. They had to receive confirmation from "shipping".

Don't do business with these people. They are either dishonest or completely incompetent - probably both.

  • Jo
    john yonnotti Nov 02, 2009

    I am having the same exact problem. Is there an answer to get money back?

    0 Votes
  • Ja
    J.A.F Nov 04, 2009

    THE FIRST ROBU WORKED FINE AFTER 6 MONTHS PROBLEM STARTED I CALLED ROKU AND TOLD THEM THE MOVIE FROM NETFLIX WOULD ONLY PLAY FOR A FEW MINUTES THEN THE ROKU WOULD REBOOT AND START AGAIN THEY KEPT TELLING ME NOTHING WAS WRONG WITH UNIT SO I HAD MY SON BRING HIS XBOX AND THE MOVIE WORKED FINE SO I ORDERED A NEW ROKU AND HAVE HAD NO PROBLEMS WITH IT NOW I HAVE TWO ROKU ONE WORKS AND ONE DONT ROKU REFUSES TO LET ME SEND THE OLD ONE BACK FOR FEPAIR AS THEY KEEP TELLING ME THERE IS NOTHING WRONG WITH IT THAT MY DSL SPEED WAS TO SLOW AND I KEEP TELLING THEM THE NEW ONE WORKS SO WHY DONT THE OLD ONE WORK OF COURSE THESE PEOPLE ARE IN INDA AND DONT SPEAK ENGLISH VERY GOOD I HAVE SENT SEVERAL EMAILS TO THEM AND THEY WILL NOT RESPOND
    I JUST SENT A NEW EMAIL TO THEM AND WILL SEE IF I GET AN ANSWER???

    0 Votes
  • Ti
    Tiredofthieves Dec 09, 2009

    Terrible company, shipping is chaos, and customer service is a joke! I don't even think Americans own this company. They are stealing from American consumers on one end, and exploiting Indians on the other.

    I don't know if my box works or not. It's been more than two weeks, no one seems to know where it is, and their warehouse is directly across from Las Vegas, Nevada, in California. (How long does it take to the East Coast? Three months???)

    Once they get your money, this company could care less about you! I just feel sorry for the people that they are exploiting in some boiler-room somewhere, getting screamed at in a language thay don't even speak well. If someone stole a $100 from your wallet, they would go to jail, wouldn't they? This is just a legal way to steal.

    You've been warned!!

    Pay a little extra, and get another Netflix streamer. I wish I had!

    Happy Holidays to all:-)

    0 Votes
  • Sn
    snarkyparker Feb 22, 2010

    Purchased my Roku player on 12/27/09, retuned it on 1/15 at my own expense. They received it on 1/22. After numerous calls they keep saying that my account will be credited. People there make promises and are polite, but I am still out 109.98.
    Sorry I didn't check this website first. Do not attempt buy anything from this company! Chris Hacker

    0 Votes

unauthorized chsrges to my debit card

On 07/22/09 my bank account was debited $9.73. I have been unemployed since December, 2008. Would you please...

unreasonable wait time for new (and not so new) releases

Why is there such a long wait for new releases for netflix? Don't you think that since they are...

mastercard debit

To rent these movies bye mail, the will send you out three movies at a time. Unlimted number of times for a...

Resolved no customer service

Having read many of the complaints here and several rebuttals by those with blinders on, I am compelled to...

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Resolved unauthorized billing

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Resolved scam and cheating

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unaware charges

I was unaware that I would be charged for the download services that I performed. I was under the impression if I was a member of Netflix, I could watch certain movies free of charge. All I ask is for you to cancel whatever I had downloaded on my computer for those movies. I will also have my credit card changed if need be. This is very unfare to do this to people without their knowledge of being charged. Please be kind enough to cancel the download to play movies on my PO. If I see another charge on my card, I will contact the credit card company to stop the payment. Please let me know this has been done for me. Thank You for your time.

Resolved shipment delay

My DVD wasn't lost. it was delivered yesterday and it was late. I called customer support but, they said they could do nothing.

I've heard of Netflix delaying shipment to keep the number of DVDs circulating below a certain number. But, in this case it's just upsetting to the consumer. Why would one DVD take 2 days to arrive and another 6? Do the mail delivery people take them home, watch them and then carefully replace them and deliver many days later???

In the final analysis, this may not be the best business decision.

- just one customer's thoughts

  • Dr
    drednm Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just canceled membership with Netflix after 2 years. More and more often films sent back were stalled a couple days (always the post office's fault) before being logged in. Twice in last 2 months they sent the wrong film in the correct sleeve (customer's fault). About 1 in ten films arrived smashed (post office's fault). And their biggest scam is that about 30-40% of films never come from local Netflix center, so there's another stall of 2-3 days while you wait for films to come from Philadelphia or Worcester. New films are always a LONG WAIT so there's no point in expecting new releases from Netflix.

    And their customer serive is a pain in the ###. All they do is argue (and not listen) since they've heard all the same customer complaints over and over again (no surprise).

    They do everything they can think of to slow down rentals and maintain control of how many films you get per month.

    NETFLIX = RIP OFF.

    0 Votes
  • Ja
    Janet Apr 28, 2009

    I am a new member (for almost a month now) and have only received 1 MOVIE!!! In 3 weeks only 1 FREAKING MOVIE! This is totally unacceptable. I think if enough customers complain and cancel their membership they may be swayed to change their business practices. I told customer service that I would cancel before they charged me for another month, they are simply not doing a good job and I refuse to pay for HORRIBLE SERVICE!

    0 Votes

fraud site!

Received charges on my debit card that I did not authorize. I called the 800 number. I asked about the...

Resolved threatening call

Few weeks ago, I called up the Customer service as I had some problems with netflix online movie watching...

Resolved keep sending movies and charging credit card

I have tried for months to get Netflix to stop sending movies, right now I have some movies in my possession because they continue to send them and will not heed my past three attempts to withdraw membership. I can't find an online site to stop it so I just keep writing them when I return the movies. I find myself hesitant to return them knowing that in a few days more will come. However, that isn't rational because I'm still getting charged. I contacted my Washington Mutual credit card and asked them to stop payment on any future charges which resulted in being told there was a paperwork process of investigation, etc. So, I asked to close my account thus no charges---the associate told me she would transfer me to someone to close the account---against her will---then hung up on me. Even though it is only $12 a month it is money I am charged and not using nor wanting their services. I am mailing back, again, two movies today... a very unhappy consumer.

  • Ki
    Kirill Nov 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hey.
    I wished to take their free account. And close him when my free time left. But now when I read this. I dont think so=). Especially I dont live in USA (i from russia) and therefore I will not come to their office and say: Stop sending me your f*cking dvds and clouse my account! Ha ha. Thank you.

    0 Votes

they are a bunch of crooks!

I ordered a couple of DVD's a couple of days ago from Netflix. We had a problem with our vcr/dvd player and so, yesterday (March 15, 2006) I cancelled my membership. Netflix even sent me back an email confirming the cancellation.

But today, I decided to check my bank account and noticed that they had taken $30.00 out! I just want to know what I can do to have them put the money back in. They ruined my account and now there are checks that are bouncing. I am really angry, and I advise anyone that is looking into getting movies from Netflix, not to do it. They are a bunch of crooks!

  • Co
    Colin Fisher Mar 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Netflix is an unethical company. I bought a one year gift certificate for my father. When the gift certificate expired, they continued to charge my credit card month after month. I contacted the help desk and talked to a very nice woman. She admitted that her own company's practice was unethical and that she would be upset if she was in my shoes! But she said that the practice was in "the small print." Moral of the story: Never give Netflix your credit card number. They will abuse it!

    0 Votes

two week free trial costing me $48.20

I joined netflix on a 2 week "free" trial period. Before the two weeks were up I returned all dvd's and...