Complaints & Reviews

no customer service

Having read many of the complaints here and several rebuttals by those with blinders on, I am compelled to...

unauthorized billing

The unauthorized amount of 16.99 is being charged to my cedit card, Washington Mutual ending XXX 1330. I have...

scam and cheating

My family just bought a newish type house and we have a new credit card, as well, at this new location...

unaware charges

I was unaware that I would be charged for the download services that I performed. I was under the impression if I was a member of Netflix, I could watch certain movies free of charge. All I ask is for you to cancel whatever I had downloaded on my computer for those movies. I will also have my credit card changed if need be. This is very unfare to do this to people without their knowledge of being charged. Please be kind enough to cancel the download to play movies on my PO. If I see another charge on my card, I will contact the credit card company to stop the payment. Please let me know this has been done for me. Thank You for your time.

shipment delay

My DVD wasn't lost. it was delivered yesterday and it was late. I called customer support but, they said they could do nothing.

I've heard of Netflix delaying shipment to keep the number of DVDs circulating below a certain number. But, in this case it's just upsetting to the consumer. Why would one DVD take 2 days to arrive and another 6? Do the mail delivery people take them home, watch them and then carefully replace them and deliver many days later???

In the final analysis, this may not be the best business decision.

- just one customer's thoughts

  • Dr
    drednm Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just canceled membership with Netflix after 2 years. More and more often films sent back were stalled a couple days (always the post office's fault) before being logged in. Twice in last 2 months they sent the wrong film in the correct sleeve (customer's fault). About 1 in ten films arrived smashed (post office's fault). And their biggest scam is that about 30-40% of films never come from local Netflix center, so there's another stall of 2-3 days while you wait for films to come from Philadelphia or Worcester. New films are always a LONG WAIT so there's no point in expecting new releases from Netflix.

    And their customer serive is a pain in the ###. All they do is argue (and not listen) since they've heard all the same customer complaints over and over again (no surprise).

    They do everything they can think of to slow down rentals and maintain control of how many films you get per month.


    0 Votes
  • Ja
    Janet Apr 28, 2009

    I am a new member (for almost a month now) and have only received 1 MOVIE!!! In 3 weeks only 1 FREAKING MOVIE! This is totally unacceptable. I think if enough customers complain and cancel their membership they may be swayed to change their business practices. I told customer service that I would cancel before they charged me for another month, they are simply not doing a good job and I refuse to pay for HORRIBLE SERVICE!

    0 Votes

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fraud site!

Received charges on my debit card that I did not authorize. I called the 800 number. I asked about the...

threatening call

Few weeks ago, I called up the Customer service as I had some problems with netflix online movie watching...

keep sending movies and charging credit card

I have tried for months to get Netflix to stop sending movies, right now I have some movies in my possession because they continue to send them and will not heed my past three attempts to withdraw membership. I can't find an online site to stop it so I just keep writing them when I return the movies. I find myself hesitant to return them knowing that in a few days more will come. However, that isn't rational because I'm still getting charged. I contacted my Washington Mutual credit card and asked them to stop payment on any future charges which resulted in being told there was a paperwork process of investigation, etc. So, I asked to close my account thus no charges---the associate told me she would transfer me to someone to close the account---against her will---then hung up on me. Even though it is only $12 a month it is money I am charged and not using nor wanting their services. I am mailing back, again, two movies today... a very unhappy consumer.

  • Ki
    Kirill Nov 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I wished to take their free account. And close him when my free time left. But now when I read this. I dont think so=). Especially I dont live in USA (i from russia) and therefore I will not come to their office and say: Stop sending me your f*cking dvds and clouse my account! Ha ha. Thank you.

    0 Votes

they are a bunch of crooks!

I ordered a couple of DVD's a couple of days ago from Netflix. We had a problem with our vcr/dvd player and so, yesterday (March 15, 2006) I cancelled my membership. Netflix even sent me back an email confirming the cancellation.

But today, I decided to check my bank account and noticed that they had taken $30.00 out! I just want to know what I can do to have them put the money back in. They ruined my account and now there are checks that are bouncing. I am really angry, and I advise anyone that is looking into getting movies from Netflix, not to do it. They are a bunch of crooks!

  • Co
    Colin Fisher Mar 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Netflix is an unethical company. I bought a one year gift certificate for my father. When the gift certificate expired, they continued to charge my credit card month after month. I contacted the help desk and talked to a very nice woman. She admitted that her own company's practice was unethical and that she would be upset if she was in my shoes! But she said that the practice was in "the small print." Moral of the story: Never give Netflix your credit card number. They will abuse it!

    0 Votes

two week free trial costing me $48.20

I joined netflix on a 2 week "free" trial period. Before the two weeks were up I returned all dvd's and...

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