KIA Motors review: kia sorento

To Whom It May Concern,

RE: Kia Sorento WD7860C - Malaysia

I purchased the Kia Sorento in August 2016 from Naza Kia Red Cube, the SUV has been maintained and serviced by Naza Kia Red Cube in Petaling Jaya.

Since December of 2018, the SUV has been giving me problems, the car jerks every time I accelerate or when it changes gears. It is absolutely shocking that a 2-year old SUV has such issues.

I took the car in for service/ maintenance in January to address the jerking issue. I was then told no issue, the jerking since then has not stopped and every time I take it in, it is some excuse or another for the jerking, eg my tyres were the cause, I changed my tyres and jerking continued.

I continued to take it in and was still given the run around that nothing was wrong, the last straw was my gear box. Supposedly Naza Kia Red Cube changed my gearbox, after I received the SUV, a week later while driving, the car jerked and then stalled. And could not move. I sent it back and the issue according to the service centre was a minor part, which they changed. When I went to collect the car and as I was driving out of the service centre, the SUV started jerking and stalled again, so it has been in the service centre for a month plus and now I am told the issue is the junction box and they are still waiting for the parts. A Month Plus and still waiting for the parts, is just shocking.

I find the reason and excuses given totally unacceptable and absolutely ridiculous. It is shocking that this day and age, a service centre has no clue on what is wrong given how everything is computerised. It is absolutely frustrating that a SUV that is 2 year old is riddled with problems and now coming into its 3rd year the problem is not resolved.

I would like the SUV issue resolved and if persists and is not resolved, I would like the SUV replaced or compensated.

Given that Kia announced that Kia would like to enhance its responsiveness with the appointment of the new global operation head specifically to strengthen organizational agility to adapt to a rapidly-changing business environment - here is a chance to enhance your responsiveness and agility, trust that this will be looked at to keep with Kia's objective of globalisation and agility. Please note that I have also contacted Kia Customer Service via Facebook and online submission without any success.

I trust that this will be resolved and that a clear response or answer is provided as this has gone on for far too long. I am dependent on my car for work and have been very inconvenienced due to your failure and inefficiencies. I will also be highlighting this to the media, making it viral on social media and reporting it to the Ministry of Domestic Trade and Consumer Affairs.

Thank you.
Email: [protected]@gmail.com marlene.[protected]@gmail.com