Latest Reviews and Complaints
Watch out for Carolina Auto Direct, LLC's sales tactics
Watch out for Carolina Auto Direct, LLC's sales tactics. I applied for a loan online for a truck and was approved. When I talked to the salesman, they tried to add about $10,000 to the loan with their maintenance service, insurance, tax, tag, and $599 doc fee. I asked for a listing of charges and the finance rate, but the salesman couldn't give me an exact rate. I told him I didn't want any extras and would transfer tags. I also said that if I didn't like the truck, I wouldn't get it. I decided to go look at the truck and see what all the charges were. The salesman wanted a $1000 deposit to hold the truck, but the next morning I decided not to get it and texted the salesman to let him know. He replied that the deposit was nonrefundable, even though I didn't hear him say that and the receipt he sent after running my card stated that the partial payment was not refundable upon cancellation. I talked to the General Manager, who offered $500 back, but I disputed the charge with my bank. I have texted the salesman and left a message for the General Manager to call me back, but haven't heard anything yet. The way they do business is shady and they should send customers a paper like this before running a credit card for a deposit.
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Carolina Auto Direct complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Carolina Auto Direct Legit?
Carolina Auto Direct earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Carolina Auto Direct. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Carolinaautodirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Carolinaautodirect.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Carolina Auto Direct protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Carolina Auto Direct has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
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