Namecheap
Reviews and Complaints

Ill start out buy saying this-- Name was my go to for domains and just about anything else. Thats all ended as today their customer service sucks so bad that I will use any product they promote again. I opened an bought 2 domains to start my business and a email 4 hours and different occasions Telling them I couldnt log in aand nobody could help so now they tell me I cant close my account unless I can access the account what a joke the stupidest bunch of [protected]@%$$n A#$H###s I ever dealt with now I have change My business name cuz I tranfer to another host

Whatever u do stay as far away from NAMECHEAP as you can

I saw a charge pending on my credit card.. I wonderd what it was for $371 dollars? it was name cheap auto-renewing a month out - a 2 year renewal.

How nice of them! I immediately jumpd on the website, had a very difficult time trying to even find how to cancel.. I was unable to move the auto-renew to NO.. that was 12/15..so I put it in their chat session to cancel me but they of course came back saying "sowwy" can't not pay. Now there is no way they paid ICANN that fast.. my underlying registration doesnt renew until 1/14/25 - or wasn't supposed to. They took an old credit card and rather than reaching out to me whether I WANTED the domain, they got the updated info and charged it right away so I'd be locked in. that's massivlely messed up.

I want to report them to BBB and credit bureaus.. frankly I want to sue them just so they stop stealing peoples money like this.

I have written disputes to my credit card company but to no avail. I guarantee I didn't "Opt In" to any "please renew me automatically 2 years" that's another gotcha they have.. gosh knows how many people are victim to this delberate practice.

I am writing to bring to your attention the fraudulent and deceptive practices of Namecheap.com (https://namecheap.com). I fell victim to this company's unethical behavior when they renewed all my domain names without my consent costing me $422.18. Despite my repeated selection of the DO NOT RENEW option within my personal account, Namecheap.com disregarded my wishes.

Not only did Namecheap.com ignore my requests to refrain from renewing my domain names, but they also deliberately concealed the exorbitant prices they were charging. If I had been informed of these outrageous prices, I would have unequivocally declined to renew my domain names.

To compound the issue, when I tried to log into my account to address this matter, I realized that I had forgotten my password. Despite my efforts to find a link to reset my password, Namecheap.com does not offer this option, causing unnecessary frustration and wasted time. This lack of basic functionality is unacceptable and distinguishes Namecheap.com from reputable online merchants.

In my attempts to resolve this problem, I contacted Namecheap.com through their Ticket Support system, only to receive no response for several days. A simple Yes or No answer was all that was needed, yet Namecheap.com chose to ignore my request. This lack of communication appears to be a deliberate tactic to discourage dissatisfied customers.

Upon following up on my Ticket Support, I was astonished to learn that they claimed not to recognize my personal information, as if I had never been a customer. This is despite the fact that they have all my personal information on file, including my credit card details, which they used without my authorization to charge me $422.18. This is clear evidence of their deceptive practices.

Furthermore, I found it extremely frustrating that their Help Center tab on the main menu offers no direct way to communicate issues. Instead, it only provides videos and blogs, which is a deliberate tactic to discourage unhappy clients from seeking help.

Despite my efforts to contact their in-house counsel, Mr. Jordan Brown, I have been met with resistance and a refusal to refund any of the monies owed to me. Numerous emails have gone unanswered, leaving me feeling ignored and disrespected.

In conclusion, I urge you to investigate this matter and take appropriate action against Namecheap.com and hold accountable the individuals responsible for such unethical behavior. Their actions are not only unacceptable but also fraudulent and unethical. Consumers deserve transparency and honesty from the companies they do business with, and Namecheap.com has failed to meet these basic standards.

After wasting a lot of time with name cheap representative. i am going to file complain here. i need my data back up as its my data and this guy is again and again asking for $15 and i will repeat this thing here that i will not pay a single penny for my data. i only need my data back. and this is the last option i have. provide my all back to me or transfer it to my new hosting account. Name cheap, the popular domain registrar, has been receiving a lot of negative feedback from its customers. I see that customers are not happy with name cheap services. Address my issue asap

I gotta say, I'm not too thrilled with Namecheap. They got this sneaky little "automatically renew" option that just screams "dark UI pattern" to me. Like, come on, guys, I thought we were better than that. And then they go and throw in this checkbox that says it'll automatically renew all my eligible new services, which turns on PremiumDNS (whatever that is) without even asking me if I want it. That's just plain dishonest.

And don't even get me started on the "Renewal Settings" page. They got this big ol' button that says "Automatically renew all of my new services" without even telling you what those services are. Like, seriously? You're just gonna leave me in the dark like that? I'm guessing they do it on purpose, so if they charge me for something I didn't expect, they can just point to that button and say "it says *allservices".

I mean, I'm only spending $10 to test out their service, but if this is how they're gonna treat me, I don't think I'll be bringing my other 100+ domains over here. They gotta clean up their act if they want to keep customers like me.

Namecheap is a website that sells domains, but let me tell you, it's a total scam! I recently bought a really cool domain from them and paid extra money for it. I was so excited to start using it, but then I waited for 14 whole days and nothing happened. I kept asking them what was going on, and they kept telling me that everything was fine and that the transfer was in progress. But then, just yesterday, they told me that the domain wasn't available anymore because the third-party suddenly didn't own it anymore! What a joke! I don't know if the seller changed their mind or if Namecheap just lied to me, but either way, it's not cool.

I tried to complain to Namecheap since I bought the domain from them, but they didn't care at all. They didn't even apologize or offer me any kind of compensation. It's like they don't even care about their customers! This company is absolute trash, and I'm never going to use it again. I don't want anyone else to go through what I went through, so I'm telling you to stay far away from Namecheap. They have a ton of domains that they say are "available," but I bet a lot of them are just fake. Don't waste your time or your sanity on this garbage website!

I recently had an experience with Namecheap that left me feeling frustrated and disappointed. I had to contact them to complain about a client of theirs, AvalonPhoneFix.Ca, who was using my toll-free telephone number on their website without my permission. The website was being hosted on Namecheap's servers, so I reached out to them for help.

At first, the Namecheap representative I spoke with admitted that they were indeed hosting AvalonPhoneFix.Ca's website. However, when I followed up with their Abuse Department, they tried to deny any involvement. I had to provide proof that the fraudulent website was, in fact, being hosted on Namecheap's servers.

Even after I provided an invoice proving my ownership of the toll-free number, the Namecheap Abuse Department (specifically, Alexander Pe, Shift Leader) ignored it. This left me feeling frustrated and concerned. If Namecheap is willing to support fraudulent activity, what else might they be willing to do?

As a concerned property owner, I believe it's important to hold companies like Namecheap accountable for their actions. While I appreciate that mistakes can happen, it's important that companies take responsibility for their mistakes and work to make things right. Unfortunately, my experience with Namecheap left me feeling like they were more interested in protecting themselves than in helping me resolve the issue.

Overall, I would caution anyone considering using Namecheap's services to be aware of the potential risks involved. While they may offer affordable hosting options, their willingness to support fraudulent activity raises serious concerns about their business practices.

I had a bit of a frustrating experience with Namecheap when I was trying to transfer some domains. I accidentally entered the wrong credit card number for payment, but the system didn't catch it and I ended up spending an hour on live chat trying to figure out what was going on. Even after all that, I still couldn't get the transfer to go through and ended up giving up and looking for another registrar.

It wasn't until twelve hours later that I decided to give Namecheap one more chance and discovered my mistake. I had been entering the wrong credit card number all along! It would have been really helpful if the system had told me that my payment was declined or that my credit card number was invalid, instead of just hanging at "payment processing" with the progress wheel spinning.

Overall, it was a total waste of several hours of my time and left me feeling pretty frustrated. I think Namecheap should give me a 50% credit for the inconvenience, and maybe then I'll consider referring others to them.

The deals on Namecheap are pretty sweet, no complaints there! But the site itself can be a bit confusing, ya know? Like, do I go to Shared Hosting via the Hosting link, or via the WordPress link? It takes me to two different pages, each offering slightly different information about what I assume is the same product. And then there's the whole SSL certificate thing - am I getting a free one or not? 'Cause if I am, why am I being offered the option to purchase one at checkout? If it's for year 2, saying so would be nice. Just sayin'.

Anyway, I ended up spending a lot of time double-checking things before finishing the checkout process, just to try and understand what I was actually getting. It was a bit of a hassle, but I'm on a fixed income and needed a bargain, so I stuck with it. If I had more money to spare, I might have gone elsewhere. But I'm glad I kept going, and I'm sure the product will be excellent.

Overall, Namecheap has some great deals, but the process of actually buying something can be a bit of a headache. If they could streamline things a bit and make it clearer what you're actually getting, that would be awesome. But hey, at least the prices are good!

So, I gotta say, my experience with Namecheap was not the best. I had an account manager running my website, but they went ahead and bought a new domain without my permission. I reached out to Namecheap to fix the issue, but they kept telling me it was impossible. I mean, come on, how hard can it be to add a password feature at checkout to prevent third-party managers from making purchases? But no, they just kept blaming me and throwing their terms and conditions in my face. It took them over a month to even acknowledge my problem, and they refused to talk to me on the phone. I had to resort to emails and texts, which dragged the whole thing out for almost two months.

I understand that mistakes happen, but it's how a company handles those mistakes that really matters. And in this case, Namecheap dropped the ball. They could have easily fixed the issue and prevented it from happening again, but instead, they chose to make it my problem. It's frustrating when a company doesn't take responsibility for their actions and instead chooses to blame the customer.

Overall, I wouldn't recommend Namecheap. Their customer service is lacking, and their policies make it difficult to get anything done quickly. If you're looking for a reliable web hosting service, I suggest looking elsewhere.

Namecheap is a great website for those who are tech-savvy. However, as a 71-year-old, I found it to be quite frustrating. Despite being fairly knowledgeable about technology for my age, I struggled for months to create a domain for my new business. Every time I tried, the website kept telling me that something in my information was invalid. It was either my credit card, my daughter's information, or even my email address. I double and triple-checked everything, but it still wouldn't let me continue.

Finally, I managed to complete the process using PayPal. However, there was no button indicating that the transaction was complete. I tried clicking on "enter" and "click here," but nothing worked. I was about to give up when I decided to click on everything on the page. To my surprise, I found that I needed to click on the PayPal icon to complete the transaction. Who knew? There was nothing on the page to indicate that this was what I was supposed to do.

My suggestion to Namecheap is to have someone over the age of fifty or sixty edit their website. This generation probably has a better understanding of what Baby Boomers need to navigate the site. Overall, Namecheap is a great website for those who are tech-savvy, but it can be quite frustrating for those who are not.

Let me tell you about my experience with Namecheap.com. I was looking for a reliable website to purchase an address for my company's website. After doing some research, I decided to go with Namecheap.com. I was impressed with their website and their prices seemed reasonable.

I went ahead and made the purchase using my company credit card. The money was charged and everything seemed to be going smoothly. However, almost a week later, I received an email from Namecheap.com stating that they had suspended the transaction and were demanding my personal information such as my SSN and DoB.

I was shocked and confused. Why would they need my personal information for a company purchase made on a company credit card? I tried to contact them multiple times but only received form emails in response.

To make matters worse, our IT team had scheduled to migrate the already purchased and paid for website over the holiday weekend. We had people waiting for the site to be released but because of Namecheap.com's suspension, we were unable to do so.

I am extremely disappointed with Namecheap.com's customer service. Richard Kirkendall claims they have "Rockstar customer service" but my experience has been far from that. I spent over $2,700 on their website and this is how they treat their customers?

I would not recommend Namecheap.com to anyone. Their lack of communication and unreasonable demands for personal information have caused a lot of frustration and inconvenience for my company.

I gotta say, Namecheap is not the best place to trust with your credit card info. Their customer service is terrible and they'll always try to sell you stuff you don't need. I mean, come on, who wants to pay for something they can get for free?

And let me tell you, they'll charge your card without your permission. I've been a customer for over 5 years and they charged me $100 CAD for a domain renewal that I didn't even want. I tried to remove it from my account, but they still charged me. And when I contacted their support, they said it was out of their grace period. What a load of crap! Now they want to charge me $200 USD just to dispute it. That's insane!

I'm done with them. They don't care about their customers and they're just a bunch of frauds. I'm taking my business elsewhere and I suggest you do the same. Don't waste your time or money with Namecheap.

I gotta say, my experience with Namecheap wasn't the smoothest. It took me a whopping hour to complete my purchase, and that's not even the worst part. I tried to save some alternate addresses for my domain registration, but every time I did, I got redirected to a bot checker page that made me verify my humanity. I mean, come on, I'm a human being, not a robot!

After finally completing the purchase, I realized that all my previous changes had been reset, and I had to start all over again. It felt like the site was trying to force me to register with my main address, and that's just not cool. I started the process on my phone, but the bot checker was giving me an endless stream of questions, so I had to switch to my laptop.

But guess what? The same thing happened on my laptop, and I had to spend another 30 minutes just to make the purchase. And even then, I had to settle for one overall address for all the domains I purchased, instead of being able to make individual changes per domain. I mean, seriously, this should have been a simple 10-minute process at most, but it took me almost 1.5 hours!

On the bright side, the prices are great, but that's not enough to make up for the hassle. Namecheap, please improve your process. I'm sure I'm not the only one who's had this issue. Thank you.

Domain Hijacking Namcheap.com , Namecheap.ca Domain Hijacking

Biggest Crooks in the Domain Industry

Do no use this company for registrar of your domains

if you have a domain with this company move it now

They are crooks and will steal your domain.

They just suspended our custom domains without any warning simply because some monkey from a competition site filed a complaint

And for the record you customers should go to another domain registrar that is reputable and not thieves

Competitor reported our sites as illegal. We are not an illegal website, and the monkeys suspended our domains without event contacting us

Namecheap.com Scammers Domain Hijacking Company

Name cheap refuse to stop fraudulent activity which is continually being sent to me despite numerous complaints they have taken no action.

I have sent them over 1 hundred email sites which they support and some repeatedly send scam emails,

It is my belief that Namecheap are part of these scams.

Namecheap must be passing my details on to these companies who operate these scams and spam as I have never contacted any of these sites

Iam running a reselling business that resel various product and services but name cheap have suspend my account without reason even i mailed them they have asked for Government documents i have provided registration number along with link but still they haven't activate my hosting its an fraud that they are doing because we are affecting from it our business having losses

My Ticket Id

VDC-[protected]

I have contacted namecheap to investigate a domain registered with a similar name of our domain and hacked our systems and communicated with our clients for the last 10 days and nobody is answering my emails from their abuse department. This company is allowing scammers to create domains and steel money from other companies. It seems they don't care and they are allowing hackers to take advantage and destroy other business... what a shame for the Internet industry.

Unable to set up website. Bought many products and nothing resolved problem. THERE IS ABSOLUTELY NO ONE TO HELP SET UP WEBSITE. NO PERSON TO SPEAK TO OVER THE PHONE TO RESOLVE MATTER.

I received a transfer code on the day that my domain named sanaltur.pro will expire. I started the process of moving to guzel.net.tr where I have other existing domains and my server. I paid the transfer fee, days passed and the transfer process is still pending. My site is down, my customers are in trouble. I emailed Namechap company many times and they don't even respond once. I've been waiting since 06.01.2022 5 days have passed.

Had the worst experience with namecheap ever. They double charged for 6 different expensive domains and wouldn't pay me back. I finally got a lawyer and got my money back, but after almost 10 months of hassle! Since then, i've strictly stuck to https://www.101domain.com/

The incident began in august, 2018 and just ended in june 2019.

Truthfully, I feel as if all my domains that I have with them should be given to me for at least 5 years for the hassle and horrible customer service they've given me.