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1.1 1 Review 23 Complaints
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Namecheap Complaints 23

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S
9:04 am EDT

Namecheap rip off

A very disappointing experience I had with them.
I needed a domain, saw their ad and decided to order one.
Unfortunately, that was the only decision made by me, the other steps were made by them. I don't know why but they chose a different style domain for me and without asking my opinion just charged me for it. I never said YES. What kind of service is that? They just stole my money. I guess, even if they refund, it will take 30-45 business days. As usual.

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B
9:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Namecheap protecting scammers

This hosting company is hosting logrhytmsrule.com, a notorious spammer and scammer, and concealing their identity. The spam appears to target gmail users in particular and the links are to bogus and phishing sites. Namecheap claims that they know nothing about this and, given the complaints that you can find with web searches, that seems unlikely, to say the least. They are, at best, conspiring with the scammers--and could actually be them, as far as that goes.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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J
12:53 pm EDT

Namecheap supports spammers

Namecheap.com is a domain registrar that supports spammers by allowing them to register with the company. Through its subsidiary, Whoisguard.com, Namecheap protects the identity of the spammers and will not release the spammers identity to the public. Both companies have been reported to ICANN, the FTC Spam Complaint Center, and the FBI.

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N
N
Nery Daher
la paz, BO
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Nov 04, 2023 5:30 am EDT

No recuerdo mi usuario y contraseña de mi dominio

mi dominio es marketerosonline.Lat

mi nombre es nery daher macuapa

mi celular es [protected]

c.I. 6151042

no cuento con evidencias como fotos o recibos todo se encuentra en la cuenta de namecheap, nunca pense perder toda la informacion de esa cuenta

S
S
S Eddie
East Falmouth, US
Send a message
Jan 19, 2023 9:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

They protect Bitcoin Scammers and let the same scammers host the same websites with different extension.

https://en.firstmechinvt.com

https://us.fmib.online

http://efmibnonline.com

https://us.firstmib.com

https://us.firstmib.co

https://fmiblo.com

https://thefirstmerchant.com

https://firstmarsonbank.com

T
T
Taze Kese
US
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Dec 25, 2022 7:35 am EST

They closed my account without giving any information. It's crazy not to get a service I paid for, really namecheap is a company with the worst domain and communication service in the world

D
D
Dany Bashinger
IN
Send a message
Dec 27, 2014 12:55 am EST

They also dont act promptly on DMCA notices or complaints.

Overview of Namecheap complaint handling

Namecheap reviews first appeared on Complaints Board on Jul 8, 2010. The latest review Customer service was posted on Mar 8, 2025. The latest complaint protecting scammers was resolved on May 24, 2011. Namecheap has an average consumer rating of 1 stars from 24 reviews. Namecheap has resolved 1 complaints.
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  1. Namecheap Contacts

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  3. Namecheap address
    4600 East Washington Street, Suite 305, Phoenix, Arizona, 85034, United States
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  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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Namecheap is ranked 17 among 157 companies in the Hosting and Web Design category

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