Menu
MyPrepaidCenter.com
MyPrepaidCenter.com Customer Service Phone, Email, Contacts

MyPrepaidCenter.com
reviews & complaints

www.myprepaidcenter.com
www.myprepaidcenter.com

Learn how the rating is calculated

1.5 530 Reviews

MyPrepaidCenter.com Complaints Summary

70 Resolved
457 Unresolved
Our verdict: With MyPrepaidCenter.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
MyPrepaidCenter.com has claimed their business profile
Get notifications about new complaints and reviews of MyPrepaidCenter.com. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

MyPrepaidCenter.com reviews & complaints 530

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest MyPrepaidCenter.com reviews & complaints

ComplaintsBoard
J
8:49 pm EDT

MyPrepaidCenter.com Prepaid Visa

My $1000 prepaid visa card keeps getting rejected everywhere. I called 3 times today only to get it un-blocked and I still have not been able to use it.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
R
6:16 pm EDT

MyPrepaidCenter.com Prepaid mastercard expired and received bad service when reached to customer care

I called customer care to inform that my card expired on may 31st and i did not notice that immediately, called them on june 7th to request if they can help recover my 10.33$ which i lost

the lady i spoke was extremely rude and did not show any interest in helping me...Rather sent me back stating nothing could be done due to card holder agreement

i was trying to as patience as i could but she was just as un-professional as she could have been on that call...

My call was for a mastercard ending with 5275 at around 5.51est on tuesday, june 7th...I wish i remembered her name, i was so upset that did not memorize it

Desired outcome: I WISH TO GET BACK MY 10.33$ BACK AS EVERY DOLLAR COUNTS IN CURRENT TIMES

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
T
8:36 am EDT

MyPrepaidCenter.com MyPrepaidCenter Mastercard debit

I can find no way to use these cards -- I have two, one from a milk settlement and one from a different settlement.

Paypal declines them.

eBay declines them.

Amazon declines them.

JC Penny declines them.

Old Navy declines them.

They don't work with your listed partner companies, and they don't work on the most useful places online.

I spent most of the day 6/5/2022 trying website after website to use these, one ending in 3751 and the other ending in 5093.

I tried using them as debit/credit, and I tried using them as gift cards with a PIN, and nothing worked.

Desired outcome: Please send me a check for the total, which should be $26.40.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
J
6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Funds Do No Expire

I thought I would get a replacement card when the card expired because it says "FUNDS DO NOT EXPIRE".

I don't understand why the funds expired if it says that they don't expire.

I haven't had the card that long.

Card number is [protected].

I can’t get a hold of anyone to get the funds ($150) back.

Desired outcome: I would like a replacement card.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
M
9:13 am EDT

MyPrepaidCenter.com Myprepaidcenter.com

I received a card from the bought milk refund. I signed up for an account and registered the card. On the site you do a captcha then an email is sent with a verification code. I signed in several times to check the balance, it worked fine but now I don't receive the verification email anymore, it stopped working. I verified the email is not blocked.

Desired outcome: I want to receive the verification email so I can check the balance.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
E
5:00 pm EDT

MyPrepaidCenter.com My debit mastercard.

Have a debit Mastercard I activated it set a pin number. try using it at chase bank also bank of America each time declined. I Ask for $500.00 WHICH WAS declined. what is the problem with my card?

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
M
3:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Select use prepaid Mastercard

I received my prepaid card and activated it. Seen the message it says about using it Only at certain places.

Tried using it at 3 stores all got declined. Tried online and same.

Called the number on the card they are absolutely no help no idea of any stores to refer you to just the same generic message about where it can be used. So over irritated sitting on money I can not use. Seems like a huge scam!

Desired outcome: I would like either an actual debit card that can be used ANYWHERE or some kind of help to be able to use this select use card. Such as actual store names that will accept it. Not the basic message I have been getting.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
A
11:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com My $100 visa gift card.

I received a gift card and just realize that it expired in April I went to go use it yesterday and it was declined not realizing that it expired so soon I had the total balance on there and now cannot use it I tried to call but all I get is an automated service cannot get anybody on the phone to speak to you in person so now I have a card that seems to be totally worthless even though we should still have $100 on it all I would like is a replacement card.

Desired outcome: I would like a new card with my balance reinstated

Read full review of MyPrepaidCenter.com and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mike dubs
Sparta, US
May 20, 2022 10:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am having the same issue its BS why have a number to call to just run you around in circles.

ComplaintsBoard
R
10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Rewards card

I had a card with a balance that expired. This was a debit card so I thought I would not lose money. However, the company removed my balance after the expiration. They would not refund the removed amount even though I requested this just 2 weeks after the expiration. The only way they would return my balance was to issue me a new physical card which costs $6.95 - excessive at least. Why was my balanced removed?

Desired outcome: Since only way to receive my removed balance was to have the card re-issued, refund the cost of the new card.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
M
6:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Complaint

I have 7 cards issued to me from SunPower.

None of them can be used - e.g. Amazon won't accept them.

They also cannot be registered under MyCards on their web site as it keeps sending me in an endless loop to activate them.

They have all be activated but none can be seen on the web site so no idea what the balances are.

There is no one to talk to.

Seems like a scam.

Desired outcome: I'd like them to cut a check so I can get to my money - Between these 7 cards it's over $2,000 !!

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
M
11:50 am EDT

MyPrepaidCenter.com Expired Award Cards

My husband and I received 3 $20 award cards from UPMC for Life. Because of Covid, we were unable to go out and use them and now the cards have expired. However, the cards state the the funds DO NOT expire. So how can I redeem these cards?

The cards in question are:

Visa [protected] Exp: 04/20, sec. code 235, issued to Mary Kaminski

Visa [protected] Exp: 06/21, sec. code 491, issued to Mary Kaminski

Visa [protected] Exp: 06/20, sec. code 894, issued to Walter Kaminski

All cards were mailed to us at 1814 George Circle, N. Huntingdon, PA 15642

Desired outcome: Reissue cards

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
B
5:58 am EDT

MyPrepaidCenter.com Visa Gift Card Expiration

Got the gift card as a rebate for tires. The expiration was very soon after I received the card. The card has expired and I called the customer service representative to be told that there was nothing they could do. This is unacceptable. Due to the Credit Card Accountability Responsibility and Disclosure Act (CARD), gift cards cannot expire for five years. It has not been five years since I received my card

Desired outcome: New card with balance restored.

Read full review of MyPrepaidCenter.com and 1 comment
Hide full review
1 comment
Add a comment
R
R
Redjen1234
Scottsdale, US
Jun 04, 2022 4:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Did this get resolved for you? I have the same problem

ComplaintsBoard
H
8:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Prepaid card

Literallly no way to contact them. Was given a $75 incentive for completing a user test two months ago. I live and work in the UK. I am unable to add this to my google pay, amazon, paypal - nothing. Only error messages, and there is NO way to contact them outside the USA. Terrible service an have stolen money from me for my hard work.

Desired outcome: Shut them down

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
R
2:27 pm EDT

MyPrepaidCenter.com Kumho tire rebate

i receive a credit card instead of a rebate as mention when i purchase the tires.

So wen i try to activate the visa card that i receive instead of a chèque, noting

is fonctionning, wen i enter the information as propose on the card ,the case for entering the expiration date on the card , a message is telling me that this is and invalid date? and if i try to e-mail to the address of Kumho on the site even the address e-mail is not functioning ( not existing).

This is a real rip off.

he QR code on the card get you to a site for purchasing cheap stuff (also Chinese)

my card number is [protected] exp.10/22.

Richard Gatien [protected]

My next step is to file a complain to fraud center to make sure no one else get trap by those plan rip off and pass the word to tire dealers that sell this product.

and also on Facebook.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
D
5:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com I can't activate my card or Sign Up on Website

I received a $150 PrePaid Visa Debit Card from Anthem BCBS last year for achieving health goals. The card is Valid Thru 01/23, the card also has "FUNDS DO NOT EXPIRE" printed above Valid Thru date. (Whatever that means) We went on vacation last week and I tried to activate the card before we left by calling the activation number on the sticker on the front of the card. After providing all the information I got a message that stated the card could not be activated because it no longer active. No explanation. So I went online and entered the card number to activate, provided all info with same results. So I figured I had better establish an account, I entered all required information and clicked the profile button. A little arrow goes around and around inside the button, but nothing happens. I jump out of my MacBook and on to my Toshiba laptop open MyPrepaidCenter website same results, left the arrow go in circles for about 10 minutes. I guess I'm out my $150 reward. Unless someone has a method to get them to honor the valid date? or "Funds Do Not Expire" printed on card.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
A
2:42 pm EDT

MyPrepaidCenter.com Bought milk settlement

Andrew,

Attached is your final settlement payment for Edwards v. National Milk Producers, Case No. 11-CV-04766-JSW.

You are receiving this second payment because the Court has ordered the remaining settlement funds be distributed on a pro-rata basis to those who responded to their intial payment notifications.

Please remember: this digital gift card should be treated like cash and protected appropriately. We do not recommend forwarding this email unless you are intentionally giving your digital gift card to another party to use.

If you have questions related to your payment, please contact Card Holder Services at [protected] and you will be connected with a service representative that can assist.

Your Payment amount is $18.90.

Redeem Virtual Account

Click the button above or paste the address below into your web browser to select your reward:

https://www.myprepaidcenter.com/redeem?ecode=BVV1KXJBDZBQ

I have yet to receive any card and this code doesn't work.

Desired outcome: mail me a check for the 18.90

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
D
2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com My prepaid center

I received a $29.82 settlement from Interior Molded Doors Indirect Settlement. And unless you've tried to get their supposed card to put towards a purchase from a company of your choice, that is if you want to choose from their approved list-this was NOT stated anywhere until you pass the multiple puzzels, secret code numbers and repetitious actions in the site for "verification" purposes. It is a VERY confusing site to say the least. I finally left after being jerked around by them and went online to tell as many people as possible about my experience.

I don't use any of their other preferred ways nor do I want to give these people access to my checking account!

Desired outcome: To get a physical form of payment in my hand that I can do with as I please.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
A
12:17 pm EDT

MyPrepaidCenter.com Prepaid card shows $0 available balance

I received a $90 Visa card through a lens.com rebate however when I registered the card it shows available balance of $0. No transactions have been made with the card as it was never used.

The customer service center is not existent, the option to talk to a person is not an option.

Desired outcome: Add the $90 available balance to my card.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
J
5:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com $50.00 debit gift card. Visa. I did not notice the expiration date of card until I went to use it.

I noticed my card is expired. Never used it but $3.95 has been subtracted for Jan, Feb, March and April 2022. card# [protected] Exp 12/21 CVV# 824 How can u deduct from an expired card if can not use it. Can you reissue a new card. $50.00 Debit Visa. I do not know what else to add. all the information is here.

Thank You

Desired outcome: I would like a new card for $50.00 issued. This time I will pay more attention to the expiration date.

Read full review of MyPrepaidCenter.com
Hide full review
ComplaintsBoard
G
7:57 pm EDT

MyPrepaidCenter.com Prepaid wellness rewards debit card

This wellness reward card works nowhere. Tried 3 gas stations. My credit union. Waste of a lot of my time

Desired outcome: Card that works

Read full review of MyPrepaidCenter.com
Hide full review

MyPrepaidCenter.com In-depth Review

Website Design and User Experience: The website design of MyPrepaidCenter.com is clean and user-friendly. The layout is intuitive, making it easy for users to navigate and find the information they need. The color scheme is pleasing to the eye, and the fonts are clear and legible. Overall, the website provides a positive user experience.

Range of Prepaid Services and Products: MyPrepaidCenter.com offers a wide range of prepaid services and products. From prepaid debit cards to gift cards, users have plenty of options to choose from. Whether you need a card for personal use or as a gift, this website has you covered.

Ease of Navigation and Account Management: Navigating through MyPrepaidCenter.com is a breeze. The website has a well-organized menu that allows users to easily find the information they are looking for. Account management is also straightforward, with clear instructions on how to check balances, view transaction history, and manage card settings.

Customer Support and Assistance: MyPrepaidCenter.com provides excellent customer support and assistance. Users can reach out to their dedicated customer service team via phone or email for any inquiries or issues they may have. The support team is knowledgeable, friendly, and responsive, ensuring that users receive the help they need in a timely manner.

Security and Privacy Measures: MyPrepaidCenter.com takes security and privacy seriously. The website utilizes industry-standard encryption to protect users' personal and financial information. Additionally, they have strict privacy policies in place to ensure that user data is kept confidential and not shared with third parties without consent.

Availability and Accessibility: MyPrepaidCenter.com is available 24/7, allowing users to access their accounts and manage their prepaid cards at any time. The website is also accessible on various devices, including desktops, laptops, tablets, and smartphones, ensuring that users can conveniently use the platform from anywhere.

Fees and Charges: While MyPrepaidCenter.com offers a range of prepaid services and products, it is important to note that there may be fees and charges associated with certain transactions or card usage. Users should carefully review the terms and conditions to understand any applicable fees before making a purchase or using their prepaid card.

Rewards and Benefits Program: MyPrepaidCenter.com offers a rewards and benefits program for its users. By using their prepaid cards, users can earn points that can be redeemed for various rewards, such as gift cards or discounts on future purchases. This program adds value to the overall user experience.

Overall Customer Satisfaction: Overall, MyPrepaidCenter.com has received positive feedback from customers. The website's user-friendly design, wide range of prepaid services, and excellent customer support contribute to high customer satisfaction. Users appreciate the convenience and security provided by the platform.

Pros and Cons:

  • Pros:
    • User-friendly website design
    • Wide range of prepaid services and products
    • Easy navigation and account management
    • Excellent customer support
    • Strong security and privacy measures
    • 24/7 availability and accessibility
    • Rewards and benefits program
  • Cons:
    • Possible fees and charges
How to file a complaint about MyPrepaidCenter.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".

4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:

  • The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
  • Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
  • Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
  • Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.

Frequently asked questions (FAQ) about MyPrepaidCenter.com

Expand Collapse all
Is MyPrepaidCenter a legitimate prepaid card provider?

Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.

Is MyPrepaidCenter a scam?

No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.

Can I trust MyPrepaidCenter?

Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.

How does MyPrepaidCenter work?

MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.

Does MyPrepaidCenter charge fees?

Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.

Are there any hidden fees when using MyPrepaidCenter?

No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.

How can I be sure that my MyPrepaidCenter prepaid card is legitimate?

MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.

Are there any complaints about MyPrepaidCenter?

Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is MyPrepaidCenter affiliated with any other companies?

MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.

How do I know if MyPrepaidCenter is the right prepaid card provider for me?

You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.

Does MyPrepaidCenter offer prepaid cards for a variety of brands?

Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.

Does MyPrepaidCenter offer international prepaid cards?

No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.

Can I personalize my MyPrepaidCenter prepaid card?

No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.

How does MyPrepaidCenter handle returns or exchanges?

MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.

Does MyPrepaidCenter offer any additional services besides prepaid cards?

No, MyPrepaidCenter only offers prepaid cards.

How do I contact MyPrepaidCenter's customer support team?

MyPrepaidCenter provides customer support through email and a toll-free phone number.

Are the prepaid cards on MyPrepaidCenter updated regularly?

Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.

Does MyPrepaidCenter have a mobile app?

Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.

Does MyPrepaidCenter offer any loyalty programs?

No, MyPrepaidCenter does not offer a loyalty program.

How does MyPrepaidCenter make money?

MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact MyPrepaidCenter.com customer service

Phone numbers

+1 (888) 900-2347 +1 (877) 227-0956 More phone numbers

Website

www.myprepaidcenter.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with MyPrepaidCenter.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MyPrepaidCenter.com Customer Service. Initial MyPrepaidCenter.com complaints should be directed to their team directly. You can find contact details for MyPrepaidCenter.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MyPrepaidCenter.com. Discuss the issues you have had with MyPrepaidCenter.com and work with their customer service team to find a resolution.