SUBMIT A COMPLAINT

MyPrepaidCenter.comlocked out of account, no real customer service.

Today I went to login to my account on MyPrepaidCenter.com, first attempt didn't work, so I went and requested my username, and then to change my password. I received a successfully changed password message and then proceeded to login to my account, first attempt failed, second attempt failed, third attempt typed it in really slow to ensure it was correct still failed. Eventually I am locked out of my account. Since my card is a virtual card that is listed within the actual site I can't call any cardholder service.

  • MyPrepaidCenter.com Customer Care's Response · Sep 23, 2019

    Rebate Special Services

    Dear Consumer: Cam Complaints

    We received your compliant regarding your prepaid card. At your convenience please contact me at the email address listed below with the information that I requested to research this matter.

    Thanks,

    Kent Patterson
    Complaint Analysis
    Kent.[protected]@bhnetwork.com
    HawkIncentives.com

    Blackhawk Engagement Solutions is now Hawk Incentives, a Blackhawk Network business

  • Updated by Cam_Comp1aints_1 · Sep 25, 2019

    I have contacted Kent Patterson, he contacted me back as for my card information which I informed is in my account which is locked. After this reply he has yet to respond.

  • Updated by Cam_Comp1aints_1 · Sep 25, 2019

    I was able to get into my account. Consider this issue resolved.

Ca
Sep 23, 2019

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