MultiChoice Africa / DSTV

We have been paying DSTV every month on time. Our subscription is R952.
Most of our channels is not playing properly (the TV is blank and it's sounds as if that channel is scratchy )

My husband and i have phoned DSTV on numerous occasions and the consultants that answer the phone have been of no use. Everytime we need to buy almost R100 airtime and then our query still doesn't get sorted out. The call gets cut because our airtime runs out
The consultant does not even phone back.

I am truly disgusted with not only the service but too think that we spend so much money and they don't even call back !

This is unacceptable and broad daylight robbery. We are paying for a service that are not even getting !

Also DSTV need to give their consultants proper training because they are incompetent! To date we haven't received a callback and our channels are still not playing.

We have been a customer with dstv for many years, now receive this unprofessaionalservice.

Debit order was not cancelled for dstv explora after 10 calls logged, now we are paying fro PVR which we have, but paying for a extra subscription explora which we cancelled and don't even have the decoder, and this is not a small amount for an incorrect debit order - R1200.

All cusotmer calls logged in when phoning in.

DSTV customer number: 69 03 1244

For a company that advertise all over south africa, which can not even provide a professional service, is very shocking...now this will be the second complaint and still there is no response from DTSV.

I am battling since the 20th of Feb 2017. On the 2 of Feb I made a payment of R480.00 I did not phone in to down grade, so on the 20th they cut of the connection and I phoned in. I paid another amount on the 20th for not down grading, since then they did not allocate the payment of 2 Feb. I have even mailed prove of payment to the supervisor! Till today nothing has been done. Each fifth day I must phone in, each time it is R20 odd that I must pay. Who is giving back me my money for your guys that is not doing there work. I am really fed up now, I am going to tell the whole world now and see if there is no refund for me!

Please review this channel as the infotmation made public as news is not factual, objective nor accurate. The underlying tone is aimed at racial division and a clear mouth piece of a family currently under scrutiny. It can not be that a objective news channel openly defends a family that has been implicated in fraud and corruption and are under investigstion from multiple public society organisations. If you feel that your hand as DSTv are tied and you need a greater group action approach to raise the numbers of complaints about this channel, let me know and I will start a petition in this regard. The thing is that DSTv would not want the bad publicity coinsiding with a public call to petition necessarily, hence I am tabling a notion to investigate the legitimacy of this channel in question, measure it against broadcasting ethical standards of journalism and decide if DSTv would want to continue to give a propoganda based news channel a platform.

You have a responsibility towards the Citizens of this country to safeguard the public against false and deliberate propagandists agendas and be in tune to the sensitivity of our society at current and the escalating murder rates of grevious proportions perpetrated on innocent people daily and that these types of channels will blow the flames of discourse and put the country over the edge.

Do you civil duty as a responsible broadcasting house and audit this channel against an ryhical measure. It is bot listed as a comedy channel nor satire, thus the information propogated can't be allowed to inform the agenda of a highly suspect family.

have being sending same quires to DSTV for past three months and there is not even single person who is doing the right thing. DO dstv Contact centre have supervisor// Team Leader ?

I think there is someone who keep on making changes into our accounts reason is, how come different Agents tell different things while I'm looking for 1 thing

I must say this has been the Badest service I have revived ever in my life.

3 months no change . People just rush to reply to emails without understanding what’s it means or phoning to understand.

I have an Account [protected] which I request to be debited on acc ***8323.
I am also Third party payer to account [protected] from same account **8323

I check with you Call centre to confirm if Debt went, all say yes but my dad again for the 3rd month they telling him it is not and HE again Payed cash today (31.08.2017)

last two months same thing happened and he paid and I also paid and no one said anything about double payment.

Where did this money go because he paid cases and I also paid{ for mine and His} ( this was for last month)

[protected]:07:48 PM Payments (R682.67)

what’s the issue? because no one knows whys is debit for third party not going?

please team Leader in charge Phone me on [protected].

I was supposed to pay for my account ([protected]) on the 28th September 2017 and on that day in the afternoon I called the call center since I wanted to upgrade my bouquet and to have my payment date changed to the 4th October 2017 and was told that I needed to pay a certain amount which was to serve till the 4th and this I was to do the following day 29 Sept 2017. To my surprise on the 29th Sept 2017 when I was about to pay the amount due had been hiked by a R50 re-connection fee, since I was not prepared for such I decided to call multi-choice for clarity only to be received by this uncooperative lady by the name Melisiwe (between 1:05pm-1:15pm) who of-cause insisted I was to pay the R50 since services had been dis connected already. After insistence on the fact that I had been give room to pay on the 29th without re-connection fee the lady then promised to listen to the initial call (of the 28th Sept) she said she would come back to me in 2 hours but till then Melisiwe disappeared into thin air.
I need to be re paid the R50 I paid as re connection fee.

I had the most rude person speaking to me on the customer service line. I understand that her "system was not working" but not even willing to take my email and send me a statement once the system had gone online? Interupting me when u speak and telling me " no you interrupted me". The peak of laziness I feel disgusted at this service as I still have no confidence that my account will remain open after I paid my account bit still got a message on the decoder of payment. Words of wisdom to the rest of South Africa, rather let the local DSTV franchise sort you [censor] because the customer service is the worst ever! Mark my words, you will never ever receive recognition for customer service.

I have dstv just for my sport channels...I use the info on supersport channels to take soccer bets...last year I use to get on the soccer info the logs of all major soccer leagues the goals scored and the point the teams have even highest gaol scorer...now the channel only shows the log for English premier and Spanish la liga and sa league. Why did they take away France Italy Portugal ...

I got informed that my services are suspended as per my instruction. I called Multichoice and informed them it was not me and they should fix the error .
I was informed that they got a request and if i want to re-instate i have to find a checkers or pick & pay and make payment. I informed the agent and supervisor that i did not request the cancellation an why must i pay the price for and error caused by multichoice. The answer is simple it want the service you must be punished because you requested the cancellation. I asked that they review the recording and get back to me as the customer cannot inconvenience because of a supplier error.
Still waiting
ref [protected]/I112

I paid my dstv R800 June, R750 July, R750 August...May it was off...disconnected...not on my side at the offices because I didn't have money to pay for that month...Now in June I paid and it was reconnected long before I got home to call or anything...no messages etc. July I paid again apparently R38, 00 less...oky that I know now...August I paid again R38. Less... Now last Monday it was disconnected. I tried to switch it on through self service...after all I did pay...no help. Same day I phoned in and paid R200 extra! So for August this far I paid R950! Just to watch some TV...she reconnected the decoder after I paid and phoned in for the third time. I then asked her to downgrade so we can just watch TV for the month because they still keep saying I'm in arrears...which I don't understand but ya! Today again I had to phone in to get it reconnected on extra/easy view. But I paid a whole package amount and extra. Who can help me sort this out please? Cause i still have to pay within the next 48 hours R114, , or it will be disconected again. All this d8sconections is çostiñg me R50, extra and I didnt even ask to be disconected. May month i did phone and asked to disconect it because i couldnt afford it...why do i have to pay all this costs for nothing...or no proper service?

Would like to know who authorised our account to be disconnected just before the biggest boxing fight in the world. We did not give instructions for this to be done and want to find out who is responsible for this. Every time we give a simple instruction to disconnect our primary decoder and connect our holiday decoder and vice versa we always experience inconveniences due to incompetent staff. Pinheiro. [protected]

My account was suspended due to unpaid account through a debit order, after the disconnection I then paid the account R780.00 via EFT and then called customer care for reconnection, I was assisted by Elvin Witbooi who reconnected my decorders and he requested that I should email him a proof of payment which I did. To my surprise after 3 days I was disconnected again, I then dialed *120*68584# to check my balance only to find out that my account is overdue with R479, 68 which shocked me and I then had to buy airtime to call the call center again to need further clarity in this regard and to ask for reconnection once more, this time I was assisted by Thandi, who promised that the issue will be sorted as a matter of urgency. I therefore plead for your assistance in these regards

Yours
Rikhotso GH

I logged onto self service on Saturday 12/08/2017 to upgrade from a Compact to Extra. During the upgrade I was requested to make the payment which I did not and opted to pay later. I then did not receive the additional channels. When logging into my account on Tuesday, I was charged the Extra amount still without the additional channels. I called in and spoke to Masego and Nhlanhla Thabethe who refused to look into the matter or requesting a journal for approval because I did not call to inform them on time that I do not have the channels. I have changed packages before and never had the problem of channels not showing and when this happened I thought the change did not happen. Can DSTV please tell me why I must pay for a service that was never rendered to me and why their staff refused to pass a journal for approval, Please. DSTV think they can just provide poor service and allocate people to tell me it is my fault their system did not upgrade my package and that I must pay them for their system fault. Where have you ever heard of someone paying for what they never received? This is beyond ANNOYING.

I have posted on 23 august a complaint about the explora I did not receive. Two days later, more calls to dstv and.to emails to multi choice. No progress. Take the courier service FedEx on because they gave the explora to incorrect people. Don't punish innocent people. Rectify the situation. I have done nothing as a client, besides been loyal and paying every month. Contact me please on [protected] PR [protected].

Dstv is no longer fascinating due to the repetition of programs, stories, reality shows and documentaries are being repeated and you no longer take the initiative to change your programs. We are paying for the same shows monthly, e.g scrubs you have been playing the same seasons for over 6 years. I am actually considering cancelling my subscription. My number is [protected] should u want to contact me.

My service was suspended beginning of June as I was sorting out some financial matters. To my surprise when I went to one of the stores I was informed that to lift the suspension on my account I need to pay subscription from June to date and they couldn't inform me as to why I should be liaible for viewing if the service was suspended in June. I need to make a payment however the amount I was told is totally unethical, I just don't see why I should pay for services I didn't get.

I have applied in July 2017 for an exploration which was approved. I requested that it should be delivered after 9 august when I have moved. On 11 august my service was activated. According to dstv I have received it. I am phoning almost everyday to find out where is my explora. According to the system I have received it. I have nothing. No explora, no dish, no cable, no lnb. You have deducted over a r1000-00 and I have nothing. Nobody can tell me where and his late was it delivered on 11 august. This is fraud on your side. Must I go to the news papers. Stop ignoring me. I have nothing. You can contact me on [protected] or [protected]. Please fire Clinton maduna at price lock who lied to me on Friday 18 august, when he said they will deliver on Friday. You guys steel money from innocent public members.

After price last year august, ive had endless problems with dstv. I have been a customer for years and never defaulted. Ive been overcharged which eventually i gave up and paid what ever they wanted. So i chose to make manual payments every month cos i know they will mess uo my debit order amount again. Now i still receive smss saying im in arrears yet apparently they did not mive my payments to the correct account. The solution i get is that i need yo phone them every month after payment to allocate the payment to my account. What rubbish! This is the worse service provider i have ever come across. I wonder if dstv even takes its clients seriously!

DSTV customer [protected] GE White
I have agreed to sign-up for DSTV pricelock explorar in January 2017.
Ever since every month has been a challange in terms of account account billing - my account is incorrect every month and to top this off Multichoice decided they will deduct their incorrect amounts via Debit Order - Which I did not authorise at all.

Up to date no account statement received to check the amounts they charge as not one month was it the agreed R 949.00 per month.

I dealt with Ricardo Baics Supervisor Customer Care Inbound who tried to assist me as far as posible but recently advised he is not in the "Billing Department" - so my guess he gave up ?

I want this account to be resolved and corrected - and I want a detailed statement so I can reconcile this. I want this debit order removed/cancelled as I did not give authority to deduct monies from my account. I want the correct amount as agreed R949.00 to reflect (on a monthly statement I do not receive)?

Frustrated by this matter for 8 months with no reply from a senior as requested several times.

G White
[protected]

Hi, I have an issue with your price lock explorer, I opted for explorer upgrading my PVR and this happened on the 24 February 2017 and it was delivered on the 6 March 2017, after the deliver nobody came to install it and I had to call for people to come and install.

On that note I call mult-ichoice call centre for help and they give me the installer's number for me to call but the numbers was not working at all. I told them but nothing was done. on 25March 2017 did debited my account an amount of R1989.00 when I asked they said is for PVR and explorer and I told them again that the explorer is not installed and not active so why should I pay for that. I reversed the debit order and pay for PVR premium account cash.

In April 2017 I called the multi-choice call centre on [protected] to ask for the installer and the account to be up to date but I was told that I must pay
R2500.00 first so that my account can be up to date and they start charging me after the Explorer was deliver. Since them I call them every single day to try and sort everything out but I did not succeeded, I even talked to different supervisors from Randburg and Pretoria but still nothing has been done.

On the 15 June I called the Ranburg and I talk to the lady called Basetsane MEUK and she told me that she understand and I am not supposed to be charged for Explorer Premium package services because it is not working, I must only be charged for the explorer decoder delivery and the monthly insurance because it in my position( an amount of R125 every month) which was fair.

Explorer was installed on the 29 June 2017 and that point I m on areas of R3800.00. Even to this day I still owe something that I never used, and multi-choice is ripping us lots money for the services that has never been provide.

So I must pay for something that I have not even used yet, and I have called 120 times, they say they will call back, but no one does. Its such a rip off.