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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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2:58 pm EDT
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MultiChoice Africa / DSTV unauthorized credit card charges

A charge of $40.00 was made on 5/9/2018 to my debit card by MultiChoice Africa. This was not authorized and as far as I am able to ascertain the charge was for Television service of some type in Africa. I am a native Arizonan and still reside there. I have never heard of your company until being made aware of this occurrence. We would have no use of television in Africa.
We will be expecting either a cancellation or refund of the damages within 5 business days

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7:39 am EDT

MultiChoice Africa / DSTV multichoice account complaint

I have tried sorting my account out now from last year may and yet still no luck. I have even gone into the Multichoice office's and yet still no help. Even though the lady behind the counter helped me a lot the problem is not solved. They still have 2 accounts on my name where I only have one. Cancelled my 1 account from May 2017 and still having problems and they kept on cutting my DSTV for not paying but I didn't owe them any money. I have asked for people to give me a recon of my account like I did for them via email so I can sort it out or try but still nothing. I am so tired of fighting with DSTV. It was the worst move ever I made to move over to the price lock. I have even sent them banking details to try change my account details last year in August but still today it has not been changed. Does DSTV actually care about their customer or are they just in it for the money? I am awaiting an urgent response.

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9:27 am EDT

MultiChoice Africa / DSTV multichoice accounts department

Very disappointing service. very disgruntled customer. Annual payments can never be simple it seems?
I am having a nightmare of a time trying to get an account manager to send me a personal email address so I can try and sort out my account. I have been informed of the amounts that are due, which I pay, then I get cut off because I have short paid... when I paid what I was told to, but it seems that each person has a different formula... to try and explain the situation over the phone takes ages, and every time I have to try and re-explain the history of many years of problems which just leads to complete frustration. I would like to correspond in writing first, so that the account manager has the opportunity to review the history and then when they phone me it is with the correct background.

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Fiona Mercia Weeks
, US
May 10, 2018 3:15 am EDT

Since when are you not allowed to speak to a financial department, who owes you money, and keep on sending sms's to say that documents are outstanding, although everyone at the customer care acknowledges that you have sent the right documents. Then one says, finance dept just needs to approve, it takes 48 hours, the next person, 72 hours, the next person, 7-14 days, who is telling the truth, who is lying? And the ratio that the same has been on tv since 1993, and in one year, more than 12 times? Yes, that is how many times some films are being shown!

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5:53 am EDT
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MultiChoice Africa / DSTV service

I have been trying to have my extra view and now my primary decoder problems rectified, my problems are have now lasted almost a month, I have 5 different reference numbers, [protected], [protected], [protected], [protected], [protected], I have replied numerous times and received numerous emails (which I can forward), and each time I have been told that something will be done... I have not yet received any call or improvement in service, Firstly my secondary decoder 1110i was faulty, it was replaced at Randburg in the second week of March, I was told that I needed an installer to install they came on 21/04/18 (not covered by insurance which I have been paying for such an event, and it is not my fault that DSTV cannot supply the existing unit I had), and that all that would be needed was a diplexer, the installer came out and informed me that the new unit was not compatible with my existing PVR and that I would need an Explorer, I called DSTV on 21/04/18 and was informed that they would call me back with details of pricelock and explorer within 24hrs, I have not yet received a call. I returned home 1 night 31/03/18 and found that my primary decoder was not working, as it was 23h00 I had to wait until the next day to rectify this (DSTV had made the new decoder which is not connected as it is incompatible the primary decoder thus rendering my primary decoder ineffective as it was no longer the primary), after having my pvr reinstated as the primary decoder it then functioned again but now approximately every 15-20minutes it freezes and reverts to channel 100, this interferes with recordings and viewing, I have emailed many times and just do not receive service.

I have sent the details of the installer 3 times (Aerial & Satellite Expert [protected]), I now have 1 decoder that only partially functions, 1 decoder that does not work, a diplexer that I have paid for that is of no use to me, I have taken time off work when the installer came 21/03/18, and I am wasting time every day sending e-mails.

I would at least expect the problems to be resolved and a refund for this months subscription as I have not had use of the extra view for at least a month and my primary decoder has been giving problems since 31/03/18

I am beyond disappointed

L. Rogers
[protected]

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5:43 am EDT

MultiChoice Africa / DSTV botswana xtraview

Good day,

Very frustrated and feel it's ridiculous that in Botswana you can only have 2 boxes in a household, only one on Xtraview, yet we pay much more for our monthly fees in general yet the service is the old system.

It causes people who live in Gaborone, rather to open DSTV Accounts in South Africa to avoid this and use their smart cards in Botswana.

I really hope this would get resolved, and possibly even their Rates to be checked.

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3:20 am EDT
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MultiChoice Africa / DSTV to link a new smartcard to my decoder

1. We went to namibia for holiday had trouble with our old smartcard so multichoice namibia changed our smartcard because it was faulty the gave me a new one so we watch for 5 months dstv in namibia and botswana so before we went back to south africa we asked to shift it back to south africa so we called dstv africa they told us it's already shifted back he also send us a email I called send them all the info decoder no old and new smartcard the paper that it say faulty smartcard etc I phoned about r600 out to get some service I am really frustrated I tried now for 2weeks that my dstv must work no success I using my data to watch my program

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9:11 am EDT
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MultiChoice Africa / DSTV incorrect billing information

Good day. My name is Millicent Sithebe. I have the DSTV app on my phone where I check my account. I checked on the 2nd of May 2018 on my next payment and it showed an amount of R680 which is due on the 1st June 2018. To my surprise I get an sms saying that my account is behind by R550 which I need to pay before the 7th May 2018. My first call with the customer care I was told that I need to pay R175 which I explained that the DSTV app says that my account is due on the 1st June. I made a second call and I was told that I need to pay R475 since the debit order did not go through. Which information is accurate at this stage? Customer care told me that the app is incorrect. What is the point of having this application if it gives incorrect information. I just need clarification on the matter as the application is supposed to simplify our lives as consumers. My customer no : [protected]

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11:41 pm EDT
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MultiChoice Africa / DSTV account

I really can't believe or understand why my account is been suspended do to so called "lak" of payment.

On the 21/04/2018 almost two weeks before month end i made an payment on my dstv smart card no. [protected] via Internet banking from Bidvest bank to multichoice with refno. [protected]. I even got a conformation report from my bank showing ."R405.00 was paid to you from J PRETORIUS at 13:11 on 21/04/2018. Your ref: [protected]."

On 05/05/18 my account was suspended...after numerous calls costing me a further -+- R150 for airtime nobody could help me at dstv or multichoice. I had to travel all the way to the bank (70 km) just to get another conformation that the account is being paid to multichoice. Once again after numerous calls nobody could help me? So who is stealing or sitting with my money? Now I'm charged with reconnecting fees ext?.. this is not aacceptable.

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Update by J. Pretorius
May 07, 2018 4:46 am EDT

What a surprise I've got when my Dstv  account was suspended.
On the 21-04-2018 almost 2 weeks prior I made a payment in advance, its almost 2 weeks before I had to pay. I have paid the outstanding amount on my smartcard number [protected] via internet banking Bidvest bank to multi choice with ref. [protected].

On the 5th I called multi choise and Dstv  numerous times costing me a further +- R150 airtime without any success. I was just informed that I have to go to my bank. I travel all the way 70km  just to get another confirmation that multichoice did received the amount with the same ref number.

The question is? Who stole or who is sitting with my money? Who is going to refund my airtime for all the calls and who is going to compensate me for the reconnecting fee and my whole family sitting whith out Dstv the whole weakend.

Clearly is a both not my fault, and is it nesecerry to go and open a case of theft and take the matter further with my lawyers. 

I believe and hope that you can resolve this problem ASAP.

Kind regards:

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8:57 pm EDT

MultiChoice Africa / DSTV tv schedule

DSTV's new 'Action Attraction' Super Sport schedule, while aesthetically pleasing, is pretty pathetic on the simple premise that it has become incomprehensible when it comes to finding out the entire day's sporting schedule at one quick glance/ scroll down. Which is what most CUSTOMERS want!
We don't care for fancy bells and whistles, we just want info at one quick go, so KISS (Keep it Simple, Stoopid) ;-)
ps. If it ain't broke, don't fix it.

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7:39 am EDT

MultiChoice Africa / DSTV dstv - billing

ever since February 2018 we are being billed incorrectly. My ID Number: [protected].

ever since I call monthly and is put on hold to rectify this every month. The customer service agents always esculate to managers and they came back and give me an amount which is paid monthly on time.

nobody compensates me for the call as again today the 4th May I am again with a consultant who put me on hold for more than 17 minutes @2.30pm.

I feel this is the worst service we are getting from Dstv if my child didnt watch these movies I will disconnect immediately.

I mean nobody needs to be treated like this every month poor pathetic customer service with absolutely no solutions.

i am wondering if this month I should go on hello peter as I am sure somebody there will see and maybe having the same pathetic problem like me

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4:15 am EDT
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MultiChoice Africa / DSTV unauthorised charges

I ordered a new decoder at the beginning of April - with price lock (R899.00) received the unit - a week later the installer removed the old decoder and installed the new unit. All seemed fine the unit was in working order. I was asked that the monthly payment must be done by debit order to which I agreed (R899.00) only to discover that R2334.00 was debited from my account.

On querying it I was told that I have been billed for the unit from date of delivery although the unit was not yet installed and also been billed for the old decoder not in use, was removed by the installer. I had a similar problem when the previous decoder was installed two or three years ago with being over charged. For that reason I never made payment by debit order, now I'm having the same situation with money charged not agreed to at any stage.

I will appreciate your assistance in this matter to have it rectified, I have been paying my subscription fees every month for years without any issues - every time I upgrade there seems to be financial issues.

My ID Number - [protected]

Thank you

Shane Booysen

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8:37 am EDT
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MultiChoice Africa / DSTV multichoice installer complaint

Complaint :
Installer based in Alberton Johannesburg at the Lemon Tree Shopping Mall, I had an installation booked for 13h00 03/05/18 and when they did not arrive at 14h00 I went over to check if everything was still on track.
The lady I spoke to at the reception counter was Shaney, who was very rude and unhelpful.
What she advised was that 1 of their installer's did not arrive at work and they were running behind, this is understandable, as these events do occur, but the attitude and the way she addressed me is not what a front end person does.
Tone and manner of speaking was not warranted.

I asked if it was possible to give me a time frame of how late they were and her answer was no.
I asked if possible to contact the 1 installer that they had covering both jobs and she replied no.

Next I asked whether the installation could be done over a weekend, no.

My next question was could I cancel my installation request, she without answering picks up the phone to someone and says installation for Naidoo is cancelled and then pages through her file to find my installation request.
I really should have kept quiet, as she proceeded to pull out the application of another Naidoo and proceeds to cancel without even checking.

I then asked if there was a complaints department I could address and she said, you can contact the Head Office, and then proceeded to speak to the person behind me.

If this is the kind of service levels that Multi Choice offers to the public it is surprising that you still have customers.

I do not know the name of the agency, but the telephone number for them is [protected].

I would really now consider ever referring anyone to use your services and I am unfortunately bound by a 24 month price lock package and cannot move away.

Looking forward to your comments or a way forward.

Kind Regards
Claude Naidoo

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3:05 am EDT

MultiChoice Africa / DSTV unallocated payment

On the 25 April 2018 I made a payment for my subscription of R574 via FNB cellphone banking Multichoice is a public recipient listed under FNB beneficiaries .. Like i have been doing to months.
Ont he 26 April the checked my balance via *120*68584# double checking whether payment has gone through, balance still reflecting. 27 April I called the call centre ********** 222 and spoke to Lebohang and she requested me to send her the proof of payment and email it to ********** as well which i did.
The reply below.
----------------------------------------------------------------------------
Enquiry Reference Number:
********** 1

Dear Shanalee

Thank for your email, please be advised payment is delayed by your bak.Since your details are correct there was supposed to reflect normal

Kind regards,
Lesiba Raphadu

I then called FNB and was informed that payment has definitely left my bank account.
2 May I called again this to speaking to a supervisor "Larshan" who tells me that the payment reference or the DSTV account number was incorrect. I called FNB again! FNB confirmed that that is the correct account number as multichoice has multiple bank accounts of which ********** 3834 is one of them! This morning my services is disconnected! THIS IS UNACCEPTABLE! I am actually so fed up with having to phone dstv everytime to have this sorted out. What more must i do? The bank has done there part by sending the proof of payment! Why is dstv not sorting this from their side? UTTER Rubbish service!

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2:28 am EDT

MultiChoice Africa / DSTV customer service at dstv festival mall

Morning

On the 02 May 2018, I took the explora decoder to DSTV Festival Mall, because the day before it was showing exclamation mark and wasn't working. So the lady who was helping me named Constance, said that what is causing the problem was the power supply priced a R350. So before I bought it, I asked if it wasn't the problem will I be refunded and she said yes.

Unfortunately it wasn't the problem, and I returned it. On my arrival, the lady (Constance) shouted at me and told me that I was not going to be refunded. when I asked to speak to the manager, the manager never come to see me.

I am disturbed by the way I was treated at this Festival Mall DSTV shop and now am stuck with a power supply which am not using.

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7:15 am EDT
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MultiChoice Africa / DSTV dstv billing problem

I am not happy what DSTV has been belling me, This months they charged me for the recording of a decoder that 's broken and replaced and I called them to inform them to cancel all the service on that decoder and replaced it with another one but they still charged me for both !
I also cancelled Shomax a couple of months back but they're still charged me for it till today ...
It's a bad idea to pay DSTV by debit order

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2:55 am EDT

MultiChoice Africa / DSTV box office

Good day
My PVR Decoder was damaged by Lightning last year and I have received a new decoder end of Apr 2017. Ever since, I was not able to receive my Box office movies rented. As I am a debit order payer, I do not need to pay cash into some account, as per just one of the many answers given to me about my complaints. The last time I tried to rent, before yesterday, was Sept 2017 - which was unsuccessful as well.

Nobody seems to have an answer for me. The last consultant proposed I defragged the decoder as he thinks my hard drive is corrupt. So was I given a decoder then with a corrupted hard drive from the beginning? As I was never ever able to rent from box office since I received the new decoder. Someone even said that it is those upgraded decoders - 'Eish - lots of troubles"

These so called "troubles" are not my problem. I fail to see why I should pay my full monthly amount if I can't even use one of the simpler features of the PVR!

This is not acceptable

Please help

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2:17 am EDT

MultiChoice Africa / DSTV multichoice africa

I was emailed today from my debit card saying i was declined for a purchase from mutichoice Africa, luckily i do not have international charges set up on my card. I do not even know what Multichoice Africa is nor did i try to charge something for their service, very upset, i will find out whom tried to order with my card though. What kind of business is this

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12:02 am EDT
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MultiChoice Africa / DSTV debit order

My price lock contract came to an end on 24 March 2018 and I was paying R934, around 15 March 2018 I notified the call centre that I would like to take up another price lock but this time just the subscription and I was told I will be paying R848.

To my surprise my debit order for March 2018 was R1068 and I was told it was because I took another price lock. In my mind I should have been charged R934 to conclude the 24 months price lock contract.

I complianed about this on twitter and through call centre and DSTcare said someone wiull contact me. I have been waiting since.

This month I have been debited R983 and I don't know for what now because I am expecting a debit order of R848. To top it all I havent been receiving any statements from multichoice when I queried this I was told I must log onto my account to view my statements, I mean surely multichoice has an obligation to send me my statements like all other service providers.

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4:00 am EDT
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MultiChoice Africa / DSTV account

I am very upset with the service I am getting

In February 2018 my debit order did not go through I called to ask why and they told me I have credit which I did not understand why. I told them it cant be and because it wasn't deducted from my bank account. I called back everyday for about 4 days to tell them to deduct the money because there is a mistake and they said no there is no mistake as I don't need to pay for feb march and april. I told them I don't want to hear along the line that there is R1000.00 of rands I need to pay as its money I don't have. to my surprise this month the subscription was cancelled and now end of this month I need to pay R 1163.22. I spoke to nora the ref number for my call was [protected]-I70 was when I was told I have credit!

I would like this to be resolved I mean this is not my fault for me to pay all this money in one month I do not mind paying for this month coming but I don't want to pay for the months It was not my mistake.

my email address is [protected]@gmail.com

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7:47 am EDT
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MultiChoice Africa / DSTV price lock

Since I got my decorder on the 22 December 2017, I've never paid R549. Its amounts that no one at the call Center can explain including the supervisor. Its been R786 Jan Feb R849 March R1289. Feb and March the debit order for reversed because it was not the amount I signed up for since Feb. I've been waiting for a statement as proof of all these extra chargers that keep accumulating and till date, I've received nothing. I've spent 187minutes in total, on the phone, speaking to different consultants and supervisor but my problem hasn't been fixed. The account is suspended but more fees are accumulating. The more I wait the more money, I must pay. Now I want cancel the price lock plan but more fees need to paid and this inconvenience is caused by multichoice but I must pay the fees. This is unacceptable. And will be reversing the R2885 debit order that is already set on my account.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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