MSC Cruises – Confusion when booking

Donna Kunkle, resveration number [protected], 4-28-24 on Meraviglia

First of all this ship was refurbished a few years ago and no handicap Oceanview cabins were added. I need to have the handicap bathroom because of health issues. I received a email from the casino department stating my cruise certificate is eligible for a balcony so I called your casino department and booked the handicap balcony 9113. Everything was great until a few days ago. I received a email stating there was a mistake with my booking and I can only book a Oceanview view cabin. In the email they admit it was their fault. Now they are asking me to pay or go into a non handicap Oceanview cabin. There would be no problem if I was told from the beginning that I could only book a Oceanview cabin but they assigned me to the handicap balcony. I can't change ships from another port (which they suggested to me) because we sail with family and friends.

All airfare is already purchased. This is a situation which the casino department should have taken care of. Please read the on going email from the casino department to me.