MSC Cruises
Reviews and Complaints

I recently booked a trip with MSC Cruises and I gotta say, I've been a bit disappointed with how they've handled some big issues. It feels like every time there's a problem, they just pass the buck instead of fixing it. It's been a bit frustrating to deal with, to be honest.

I had a pretty rough time on my last cruise with MSC. The ship was so packed, it felt like there was no room to breathe. The staff came off as pretty snooty and unhelpful, which didn't make things any better. And the service? Let's just say it wasn't up to par. They tacked on these gratuity charges that seemed totally made up, and it felt like they were strong-arming you to pay them, which didn't sit right with me at all. I also noticed there wasn't a single American crew member onboard, which was kinda odd. Plus, you had to wait in line for practically everything, and it seemed like they were always trying to get more money out of you for every little thing. It was just way too cramped for my liking.

I've been on a couple of cruises with MSC and honestly, it's been a pretty disappointing experience. The food quality is just not up to par, to say the least. It often felt like it was spoiled or just not fresh, and the smell was off-putting. Plus, they seemed to always be running low on both food and drinks, which is not what you expect when you're on a cruise.

They do offer lower prices, which might seem tempting, but you end up paying for it with the level of service you get, which is way below average. I really wouldn't suggest going with MSC for your cruise. It's likely you'll end up regretting your choice.

The ships from MSCCruises sure are pretty to look at but the service? Not so great. I tried reaching out by sending a couple of info requests through their website and got nothing back. No response at all. Even dropped 3 comments on their Facebook page to let them know I still needed help, but again, no one got back to me.

It's been over a month now and still silence. Ended up booking with TUI instead. They offer all-inclusive cruises with drinks and tips included. Sure, their ships might be a bit smaller, but at least the service is way better and you don't end up paying for a bunch of extra stuff.

MSC really needs to step up their game. They gotta understand that happy customers are how they're gonna make their money!

On the first day we set sail, our room was on the 15th deck and right off the bat, there was this strong smell, kinda like gas fumes. We got the room guy to come check it out and he totally smelled it too. He said he'd tell his boss, and they even got a plumber on the case. Agus, that's our cabin guy, told us the next day they figured out the drain was messed up and they'd fix it. We kept checking in all day, and they kept saying they'd sort it out before night, but nope, nothing happened and the stink got even worse. So we head down to guest services and meet this guy Oodesh, who was just dripping with sarcasm. He says he'll "find" us another room, but it's gonna be the same type we paid for, nothing better. Took them half the day just to get a room ready. We're hanging around for hours, missed our dinner and the show we wanted to see. They did help us move eventually. Got to talk to the manager at the front desk in the end, and she said sorry for all the trouble.

The food was meh, just alright, nothing special. The one thing that was actually great was the show with the singers and dancers – they were amazing. But honestly, that's not enough to make us come back. We're done with MSC Cruises. It just wasn't worth the cash we shelled out.

This is a familiar story - unfortunately. DON'T CRUISE WITH MSC. Unless you happen to get lucky and don't have any issues with anything, their customer service is appalling. I have been fighting with them for 9 months now after my cruise was cancelled due to the pandemic, and I am not getting anywhere. I had opted for the future cruise credit, but I can't even use it to reschedule a future cruise. When I try to escalate my issue, I'm told to email them. When I email them, I'm told to call. I am an avid cruiser and have never experienced issues like this. We had multiple trips cancelled this year, and didn't have these problems with any other company. Apparently they just don't care, since they already have such a horrible rating with the Complaintsboard.com.

Our cruise scheduled for March 14 on the MSC Seaside was cancelled. We finally requested a full refund on July 6 after MSC failed to provide a promised "Future Cruise Credit (FCC)" voucher. MSC committed to the full refund within "60 days". Not "60 business days" like we've been told on a couple of occasions. We did receive an approximately 30 percent refund on August 11, which represents "port fees and taxes" prepaid at time of booking. We are still awaiting the remaining 70 percent of our refund after more than 90 days and more than 65 business days. Beyond the refund, we have been promised "call backs" and other follow-up actions. MSC has never delivered on any of these promises including the FCC. They are not to be trusted and should be avoided.

We booked a cruise with MSC in November for a cruise in April. All cruises were canceled due to COVID and they offered either a full refund or future cruise credit. We filled out the online form to get the full refund. They told us it would take 14 days, then 60, then 90. It's been over 4 months waiting for the refund.
We have the credit card fighting them, Complaintsboard.com, and all we ever hear is "we are working on it". They haven't even given our money back for the prepaid excursions. It's been a total nightmare with them! I wouldn't recommend them to my worst enemy! I have wasted hours of my life with customer service. Total ***, they sent a copy of the refund policy to my credit card to get out of the refund. However, THEY canceled the cruise, not us! Horrible experience!

Pending refund will take MSC 90 days to process. So be aware of this if you are trying to cancel your MSC future cruise that you already prepaid. As a banker, I know they can do a simple ACH credit in 30 seconds and it will show up on your credit card statement within 72 hours. This delayed ploy they are undertaking is simply to hold onto funds in their own bank account for financial reasons and for their investors. Their weak excuse provided by their CS is to put the blame on the customers bank as to why it takes to long. Don't be fooled. They can simply do a credit within a few seconds if they choose to. I have seen this tactic used in other customer related businesses and I am not shocked to see MSC using this ploy as well. Buyer be ware. If you need to cancel be patient for your credit and hopefully you'll have it before Christmas.

I had been on an MSC cruise a few years ago, Yacht Club. It was so amazing, I got 3 friends to book a 55th birthday cruise for June 27-July 4 on the Seaside. Cruise was paid in full, Aug of 2019. Cruise was canceled on May 12,2020 . I chose the refund option and received emails that the refund would be processed in 90 days. 5 months later, I got an email saying my refund was processed on Oct 2, 2020 and to allow 1 to 2 billing cycles. On May 12,2021, it has been 1 YEAR since my cruise was canceled and I still hv not received a refund. I hv filed 3 disputes with Citi Card but they won't give me the refund bc the response from MSC is always that a refund has been issued. I think MSC executives have been living off of our money for a year and this info that refunds have been issued is a bunch of ***. I am so upset. I am owed 1814.25 . NOT OK.

MSC charges us along $500 every time we wanted to make a change. We even added a new room to our reservation and they charged me a "$500 cancellation fee" even though I did not cancel anything. When I was speaking to them (after waiting on hold for one hour) I realize that the fee for my cruise had gone down. I asked if they would match that price and they said that they would have to cancel my current cruise and rebook and that would be a $500 cancelation fee.

I asked to speak with a manager several times on my 45 call and when I finally demanded a manger I was asked for my phone number and they would call me back immediately - that was over an hour ago. I am now waiting on hold and will ask for a manager was soon as someone answers.

We were trying this cruiseline out but will not - even though they have almost $1000 that we have already paid!

HORRIBLE CUSTOMER SERVICE AND FEE CHARGES!

MSC Cruises is evading refunding me for an unattended cruise, a representative initially promised a refund on August 11, within 1-2 billing cycles. It never arrived. Later conversations, including one on October 28, echoed the promise, yet no check was mailed. Weekly calls result in excuses about representative availability. On November 24, an MSC agent admitted they're told to mislead customers about the refund timeline, which can extend to a year. This has been distressing and caused family struggles.

Please DO NOT SAIL with MSC! We need to ensure their unfair practices and extremely poor customers service is addressed IMMEDIATELY! Where should I start? Well was overpriced for their drink package while others on board received the correct pricing. Was overcharged for spa services when other guest would get the priced advertised. Felt during the entire sail that we were treated unfairly and discriminatory! Oh and when we complained to guest service they advise they could not do anything but to please call customer service once on land and they would be able to get us the credits owed. Well that was again another deceitful practice cause I have spent the last two days with their customer service agents and NOT ONE has been helpful and what is even more concerning they will not allow me to speak to a supervisor. At this point I will have to file a claim with my CC. But please save yourself the heartache of going through their unfair practices and do not sail MSC. SAD!

We booked a cruise with MSC and the service the service was not provided, since the boarding was denied to the MSC DIVINA CRUISE, because my relatives were not residents of the United States, but they had their passports and visas. The MSC Cruise Line accepted the error of not having informed in advance about the new regulations and for having made the sale, reservation and Check-In It is important to mention that MSC CRUISES had prior knowledge that the travelers were not residents of the United States and agreed to continue with the process and assignment of Staterooms, The breach of MSC CRUISES caused economic and moral damages to all members of my family, which materialize in payment of hotel, international flight, transportation and others. I have been waiting for a call for a representative and nobody calls back. The money has not been returned. I would not recommend this cruise line. Customer services has never been able to give us an answer. We are waiting since October . Worse Experience Ever!

My family had booked 2 rooms for a March 28th cruise. Both were paid in full. Cruise was canceled on March 11th due to Covid. We filed the paperwork with MSC for a refund on March 11th and received the verification number. We were told that we would be refunded within 60 days. We waited 90 days, then started called MSC as well as sending emails. We always received the same story, that the claims are being escalated and should be received soon. Now its been 8 months and still now refunds, plus credit card company can't assist at this point since so much time has elapsed. Fast forward to October 26th, and we have 2 more additional MSC cruises that were canceled and we requested refunds 58 days ago. So its not quite 60 days yet, however I dont have much faith that we will be getting this refund either. We cruise 5 to 6 times a year with various cruiselines, so we had several canceled cruises. We have received prompt easy refunds from every other company. MSC is the exception, and we are past guests and Diamond members with them.

My Cruise was canceled due to COVID-19. I requested a Future Cruise Credit (FCC) in the month of March . It is October and it has been 7 months since we have received any news or updates from MSC. I have practically called the cruise line 3-4 times a week since March and we have been told "we are working on it" and "we will escalate your case." I simply do not understand what they are working on or what they are escalating? And, what the hold up is? I am very offended at this point by this company and having traveled twice with them I am very disappointed they have not met my most basic expectations this time around. This company is a mess and they are stealing people's money to put it in simple terms. It does not surprise me that they have an "F" rating in the Complaintsboard.com. I am growing frustrated against this cruise line and their lack of communication and response. I was even told at one point by an agent "sorry there is nothing we can do." The lack of response is outrageous. I will never travel or book a cruise with MSC ever again.

I booked a cruise with MSC pre Co-vid, upon my cruise being cancelled I was directed to fill out am online form for a refund. Since that time which was over 70 days ago, there has been zero communication from MSC on where my refund is. I was told to wait 60 days, then after 60 days I called and was told I should of received my refund. Which I of course agreed with them on, I SHOULD have received my refund but still had not. At this time they said they would submit another email to see what was happening but that was all they could do but I would hear back within a few days. A week later nothing, so I called back again and received zero help besides what at this point seems like the only answer they can give which is continue to wait. I kept asking for some type of help or real answer and the only thing that happened was she put me on hold for ten minutes, then hung up on me. WOW. Just so everyone knows, I had two spring cruises scheduled. One by our normal go to Royal Caribbean, and one at MSC which we wanted to give a chance to. Royal Caribbean took 27 days to issue a full refund, with an apology for the delay and a discount on future cruises. And then the nightmare that is MSC, no integrity, no customer service, no future business from me or anyone I know.

There should be a rating for ZERO. MSC doesn't understand customer service and will do nothing to help. I had to disembark between two back-2-back sailings because my husband had to have emergency heart surgery. While I fully understood them keeping the money for the cruise, I believe it was illegal to keep my PORT FEES and TAXES. They should not be able to keep my port fees when I wasn't even on the cruise in any ports. I don't think they can legally keep the taxes as well that I paid for the cruise. I have complained to everyone from the CEO on down and they won't even pay me the decency of a response. No letter, no phone, not even a measly credit on a future cruise. That was the 2nd to last cruise I took with them on the Mergavilia. On the last cruise my bathroom cabin had no hot water in the shower. It took them an entire day to figure out that they didn't have a parts to fix it so if I wanted to take a shower during the cruise I would have to move to a different room that was a downgrade from what I had. I spent the majority of one of my precious vacation days following a guy from Customer Service (a great misnomer for MSC) around the ship trying to find a room that was suitable and the same value as the one I had to leave. They still owe me for this one. They won't. They never will.

Nov/2020 purchased a Cruise MSC from Barcelona, Spain, for October 22, 2022,
9 nights, ship MSC Splendida,Via Expedia. Had option to pay monthly. Paid in full
By May/2021. October/2021 started organizing the details for the cruise. Requested
The 2 weeks off from work, I work at the airport in Fort Lauderdale and we bid 1
Year in advance for days/weeks off. Started looking at flights and add-ons to the
Cruise. Receive notification from Credit Card informing a refund of $360.00 from
MSC. Contacted MSC and they would not speak to me. They informed you have to
Contac Expedia. I did, only to find out later the Cruise was canceled. At this very
Moment, there are several cruises from MSC leaving from Barcelona in Oct/2022,
Just not the ship that I was booked on. Apparently, they were transferred to another
Port. Expedia and MSC has my contact information. I have booked in the past with
Expedia, have the app, and they send emails, text msgs, etc. I did not receive any
Information at all regarding the cancellation of the cruise. They did not offer anything
As far as an option to travel on a different ship, different date, or anything.
This is sad, and worst if I let this go without a fight. People should now about
This. This is not a review, this is how big companies do anything they want and
Get away with it, because nobody really gives. State Attorney, etc.

MSC is a terrible company to deal with and we would advise not to book with them unless you're prepared to get frustrated and want to spend wasted time and effort, as well as money that will take you months to get back if booking changes/cancellations are necessary. We booked a cruise, paying the full trip amount back in May for a July departure. It was later cancelled in June due to Covid/port restrictions and we only found out about the cancellation when we called to inquire about the status. A phone call from them wasn't received nor was an email and we had 2 email addresses on file. Customer service claimed they sent one but that was a lie. When we requested a full refund they said we'd have to wait until a week after our initial sale date (End of July) as they had to create and distribute by email what they call a "future cruise credit certificate." At that point we'd have to call back (there hold time is ridiculous for a call center and averages an hour or more between being transferred around and with no end results). Needless to say, MSC didn't hesitate to charge our card for the full payment of the trip back in May when our sail date wasn't until the end of July yet they can't refund immediately? It's completely unacceptable as they're earning interest on those funds that are ours. It's all part of their scam! We followed up at the end of July multiple times as we still didn't receive a credit. We were told at one point that they were crediting first those who made deposits. (Lesson - if you decide to book w/ MSC only make their minimum deposit!) This is backwards as they should credit those who paid in full if their system can't handle doing everyone's full amount at the same time. With the interest money they make from their scamming they should be able to hire more reps or update their processing system! On another call they claimed they refunded in mid July a small amount of funds which equated to about 15% of the full amount (supposedly it was taxes and port charges) That was our first time hearing that nonsense as each time we call we heard different feedback which none of it made sense and to top it off funds were never credited, nor was an email receipt received. On July 28th we finally received their special certificate offering their future cruise credit due to their last minute cancellation (which ended up costing us more to reroute flights, hotels, car rentals and another cruise being they waited only a month before hand to cancel-it didn't leave much room to rebook and caused added aggravation especially with their *** policies) They also only offered up like hundred bucks on board credit for an added incentive which was a joke! According to their letter, we had to call again for a full refund request and when we did we couldn't get through. I wonder why?!? Today, Aug 4th funds have still not been received so another call was made and after waiting 45 min, speaking to an agent then being put on hold for a half hour, hung up on and another call in, I was told a credit processed on July 16th for the taxes/port charges and the remaining credit was processed on July 28th and that it will take up to 2 billing cycles to receive. Very concerning and disruptive! I was then told they had a lot of payments to process and it typically only takes 7 to 10 busn days. I was only told that piece when i mentioned i work for a bank and am familiar with regulations and credit processing! The agents are not to blame..the company is and MSC is terrible! It's a very unfortunate experience that will be shared for life!

My wife and I booked a cruise on MSC #[protected] Seashore. Our experience was very disappointing. When we booked we asked for a quiet section and instead ended up with crying and screaming babies next to us from Sunday to Thursday. Friday they changed our balcony rm with a view of the ocean to another balcony room a view of the bow with crashing waves slamming all night. Food was of poor quality and kids were allowed to run around the whole ship and rude teenagers with no parent in sight. We did not request a Disney Cruise but a relaxing one. We called MSC to try to get some compensation but refused to work with us. They kept changing their story. We wanted the tips removed and they told us that we had to contact MSC when we left the ship, we did that and MSC told us we should have done that on the ship. Also we missed a port of call because of weather, we would like the port fee back. I have forwarded this to the Attorney General as no one is willing to work with us.
Lawrence and Susan Masters
[protected]
email - [protected]@gmail.com

purchased cruise Yacht club on a MSC cruise July 2023 on the Seaside to travel July 2024 From Barcelona Spain. i was told i was eligible for double voyager points. I have done this every cruise i have been on with out issues, till now. I also booked 3 À la carte dining meals and 3 excursions. 2 paid before i went on the ship and 1 while on the cruise, and did not receive any points for this either. I complained to the MSCVoyager department and was given 1600 points which is 1x the points not 2x. I have supplied both the original booking given while on the Seaside in 2023 and my visa statement showing over 1000 spent while on the ship. I have been on the Merivalia and Seaside and Grandiosa. I had a Cruise to Norway booked Yacht club July 2025 but have cancelled due to not getting what i was told i was entitled to. I would like to keep travelling with MSC and was going to book 2 cruises this year but may have to reconsider another cruise line that keeps it word.

I made a booking for 12 cabins and was trying to add drink packages. The concierge who I originally booked the cruise with had left the company and I spoke with a rep named christy who replaced her. She sounded frustrated and angry even before I could give her any details. She did not help me and just told me to call another number because she did not make the original booking.
Christy is at [protected]
If you get her on the phone hang up and call again so get someone else. She has given me such a bad impression of the cruise even before I go on it

We had a very poor experience on our last cruise. 10/6 to 10/16/2024 While preparing to check out, an employee charged us over $300 due to his language difficulties, and at the time, we didn’t receive any receipt because we were in a rush to catch our flight. On November 5th, we called your customer service hotline, but once again, we experienced very poor service. Not only did we not receive any receipts, but the hotline was also extremely noisy. Is this the level of customer service that a renowned cruise company should offer?

Date of cruise MSC Seashore: Dec 22 to Dec 29, 2023. There were three incidents, during our duration on the MSC Seashore cruise line.

The first time was on deck 16 at the Jungle Pool Bar, My son is 37 years old and works for a fine hotel in customer service so he knows how to be patient for bartenders. He waited 30 minutes to be waited on before saying something because he noticed how the bartenders were overlooking him and waiting on people from other races who came after him.

The second occurred on the third day, with my grandson, he waited a whole hour and was also overlooked for service came to his dad crying and stated they would not wait on him for a soda, same floor 16 deck bar..

The third happened with me on the 18th floor at the pool bar. The waiter waited on me however, I received my drink after a family of 4 came after I received my drink after their beverage. When it came it was in a water glass sloppy made running over, and not mixed I ordered a strawberry daiquiri, which everyone knew strawberry daiquiri is not red and white. when I complained the person that waited on me would not return it. So I had to take it and return it myself. However, I am 63 years of age my son is 36 and my grandson is 10, what we all experienced and encountered was the full experience of racism with myself, my son, and my grandson You see we are African Americans, and half Irish. born and raised in the USA. however, I and my children were raised to treat people as you would want to be treated. although MSC Seashore was a great beautiful ship. The people you have on board are not suitable to work with people of different races. with all the money we spent to have a wonderful holiday. It was spoiled by racism and that's not good. It's a wonder that this company does not have a class action suit pending because everyone that we talk to explains the same incident happened to them. Also, the food there was the worst food I had ever had on the cruise ship I give it a 3 this company needs to do better. worst experience ever. We also always give a tip as we go with each person that serves us so money was not the problem.

This is a general complaint. I will start with the complete chaos on this ship. Let’s start with running out of food constantly. We cruise all the time and this is our third day on the ship and we’re ready to get off. This cruise is totally overpriced and a lack of real service. The cruise started with your computer system went down and it took 3.5 hours to board the ship. Nothing to eat and had to ask for something to drink. Lunch came and left and nothing to eat. Third day on the ship, have not heard from the captain with an apology to the guest for the inconvenience. Let me start with the food, terrible food that’s made in advance and it’s cold and obviously stale from sitting under a heating lamp. The crispy for have no crisp. I got a piece of fish the was so hard and over cooked that couldn’t eat it. Let’s move on to your room service food, it is the worst menu and food ever served in the history of hospitality. I wouldn’t feed it to our dog. Complete disaster with the food. Lots of mistakes made with bookings, we have excursions booked that we didn’t book. The sad part is we have the butler service, sorry this is not your typical butler service and your upgraded rooms are smaller than closets in my home. No space. Terrible vacation and I have to blame your cruise line for abviously not caring. I’ve talked to several ppl on the ship about these issues and no one can change things because they don’t have the pull or position. But as a company as a whole you guys have a lot of improvement. The completion has better ships and service and way better prices. So as for my husband and myself we will never ever sail with MSC again. So thank MSC for ruining my new years with your horrible concept of customer service and after this I’m heading to social media. Let the world know how horrible your ships abre with pictures and all. I’m done with companies that don’t care. I really wish I could go home.

I am contacting your company to address some of my concerns that I’ve had on the screws. This cruise was to celebrate my 50th birthday after so many health issues and I feel that I did not get the experience that I was advised I would get. The food was horrible. I was never able to eat anything of substance on the cruise The room service was three hours long wait and did not give me what I ordered going to the dining room area. The food was not hot and if we wanted something different, there was a surcharge we were only allowed to drink water and then we had to buy any additional drinks that we may have wanted , I have been on several cruises and I’ve never experienced such a horrible experience on this cruise this cruise certainly of my 50th celebration. I certainly am wishing that I can at least get 50% of a refund from the total amount I paid of $998 plus the upgrade which was a additional hundred and something dollars I have never ever been so disappointed in a cruise in my entire life, I just could not enjoy myself from the food to the service. No one really being able to understand what you were saying to them to you know go on the Nassau not really having time to spend an [censored], which is why I really bought this cruise. My bathroom smell like musty mildew doing the cruise my room attendant tried to come and clean it but it still had a musty mildew odor. I did speak with guest services on several occasions about my concerns and they told me that someone would call me and no one ever called please please contact me and let me know where I stand as far as a refund or some type of compensation at least 50%. And by the way, most of the food in the dining area was not what we expected. We ordered things of the menu that you guys did not have. It was just a total mess Thank you.

Subject: Urgent: Dissatisfactory First-Time Experience on MSC Seashore - Request for Compensation

Dear MSC Cruise Line Corporate Office,

I am reaching out to express my deep disappointment with my inaugural experience aboard the MSC Seashore. As a first-time MSC cruiser, and having convinced my elderly aunt to join us on her first-ever cruise, it saddens me to report the numerous challenges we faced during our voyage.

In an effort to create a memorable family gathering, I organized over 20 family members to join us on this cruise. Unfortunately, half of them encountered serious issues that significantly impacted their overall enjoyment.

One of the most distressing aspects of our journey was the lack of consideration for passengers with mobility issues. My 84-year-old aunt, who relies on oxygen and needed access to operable elevators, found her ability to partake in the ship's activities severely limited. Additionally, my cousin, situated on the fourth level of the ship, was unable to disembark due to a lack of service, causing him to miss his flight.

Furthermore, the dining experience on board was far from satisfactory, with incorrect food orders, uncooked meals, and an overall lack of professionalism from the staff. The culmination of our dissatisfaction occurred when, at the end of dinner, a staff member from Central Park announced over the loudspeaker, "Get out," a remark that was both inappropriate and offensive, tarnishing our dining experience.

As newcomers to the MSC family, I had hoped for a positive and memorable first cruise experience. Regrettably, this was not the case, and I am compelled to request compensation for the significant inconveniences and disappointments we encountered during our trip. I kindly ask that you consider providing a credit, refund, or a complimentary cruise for my party of four, as a gesture of goodwill to address the shortcomings of our initial MSC experience.

I understand that these issues may not align with MSC's usual standard of service, and I sincerely hope that steps will be taken to rectify the shortcomings we encountered. I value the relationship I hope to build with MSC in the future and trust that you will address these concerns promptly and effectively.

Thank you for your attention to this matter, and I appreciate your understanding as a first-time cruiser with MSC.

Sincerely,

Dellia Hawthorne-Williams

Hi,

We started our cruise from Istanbul on 23 Oct.2023 on MSC Splendida. Immediately after we got on the vessel we found out that the Egypt and Jordan ports were cancelled even before we embarked and we were not informed earlier. If we were informed we could have avoided the whole unnecessary nightmare. First of all, we are fruquent travellers and have a lot of cruise experiences and we never had a such a bad experience before.

We have booked a B2 Fantastica cabin (choice of cabin and additional benefits) but we were offered the worst Bella Cabin (8089). The cabin was facing 4 meters long wall and a life boat. As stated in the company's web page the Bella cabins are located at 8th and 9th floors and Fantastica cabins are on 10th, 11th and 12th floors. We immediately contacted the reception and informed that all fantasctica cabins are full. Meanwhile I have to state the receptionist Miss Claudia was very rude and unbelievably vulgar. She insulted us in a very rude way. As a worldwide company MSC should not employ such inexperienced and rude personel as a receptionist. Although promissed our cabin was never changed.

We unfortunately had one more experience with her when we informed her that we wish to stop our voyage at Rhodos port. Although the management informed us that we will be fully refunded, she insisted that we should sign the general vaiwer stating that we will not claim any amount. When we refused to sign this document she refused to return our passports. When we asked her to call her manager she rudely refused to do so. Finally after a long husstle one other receptionist accepted our claim. Although we informed the reception that we were going to stop our cruise in Rhodos a few days before we reached Rhodos port, we had to wait for 3 hours for our passports. Due to this delay we missed our return connection and we had to stay in a hotel for one night.

We regret to inform you that we are claiming all expenditures and losses that we suffer due to the cancellation

1. Cruise price,

2. Tipping amount (paid in advance) € 744.- ,

3. All amounts we paid during our voyage (cabin 8089),

4. Flight price from home (Bodrum - Istanbul) to embark the vessel in Istanbul

€ 75.-,

5. Capetown - Istanbul flight amount € 800 which was unrefundable,

6. Cape town accomodation fee € 400 which was unrefundable,

7. Ferry ticket from Rhodes to our home Bodrum € 100 and

8. Hotel expense returning home € 60,

Immediately we informed MSC Istanbul Office but we received no reply and not even an apology.

Looking forward to your immediate response for this misseary MSC had caused us and refund of loss. Otherwise we will have no alternative but to apply to court for the above mentional losses and all additional compensations.

Best regards,

Nesteren Onur and Sitare Onur (attorney-at law)

Check in experience was horrible with long lines around a warehouse size building with ques going back and forth [1.5 hours]. When we got to the front of line, we were given an itinerary change for completely different cruise [alternate cruise schedule]. We tried to cancel trip at that moment but could not receive confirmation of any kind of refund. Internet package useless as I could not browse, emails took days [some didn't at all until we disembarked at end of cruise] to send as did texts. Staff was not very well informed or helpful, so we ended up in lines to talk to staff that did not always know the answer or sent us to different staff member. Meals did not come with everything described in menu [and waiters did not know why]. Weather during entire week was cloudy, rainy and rough waters which was their reasoning for changing our itinerary for original destination [original destination was 2 days at sea and 4 docked, alternate was 4 days cruising and 2 half days in ports of which one was Florida.

Dear Sir / Madam,

I am writing to you to raise an issue about: Cruises

The issue that I have experienced was: I booked an MSC cruise from Miami on December 18th, for $994. Now the same cruise is, as per attached, $554. I contacted MSC at [protected], and after one hour of waiting, the agent informed me that MSC could upgrade my reservation to match the price I paid, but she advised it needed a manager's approval. The agent advised me to call later to get a response. When I called back, she said their manager refused my request and advised MSC would not give any refund or credit because what I paid was the correct price, and the price they are offering now is a promotion. So, I asked to cancel my current reservation since I chose an option that allowed one free cruise change when I made the reservation, then I could redo the reservation with the current price. MSC advised I cannot do that because this change can only be done to another cruise in advance, not the same. So, I am not eligible for a refund.

Please assist me with this complaint.

It occurred on: 09/11/2023

This meant that I am frustrated and disappointed, and I feel stupid for planning a trip and paying an amount in advance instead of waiting until the last minute to get a fair price. It is not fair to pay almost double the price for the same service.

Please give a refund or onboard credit.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Monique Glimbovskyi

Booking reference [protected]

I paid for two bookings, two rooms next to each other. Our other party could not make it on board due to birth certificate issues. I boarded and spoke with the ships customer help desk that first night and they asked if we paid for both bookings in order to access the empty room. We were denied. The next day there were other guests in that room. I have a huge problem with losing out a whole week with my parents, I have an even larger problem with not having access to the room. Cruise insurance won’t cover any reimbursement. I want answers as to why I am out the whole cost of the cruise. Someone else used the room that I booked for my parents.

Arrived from cruise Aug.27, 2023 When looking for luggage in Port Canaveral, Florida, could not find. Submitted a report. Was asked to follow-up after 7 days. After two more reports and many phone calls to no avail. They keep on telling me is "pending" and put me on hold to then hang up the call. I will never cruise with this line ever again, and would like to be compensated for all my lost belongings.

On my previous msc cruise, I was double charged on my registered credit card. Determined on this trip not to register a card, I have dispite trying at every turn, trying to use my bank card, been refused at every store, and made to use my cruise card, concerned this bill was getting high, I attempted to settle this 2 days before departure.

Knowing I have every right to pay early, I was told I could not pay until departure and threatened with kidnap, should I not pay the exact day they specified. I'm not being over dramatic here, I was told, I could not leave the ship until the bill, they would not let me settle was settled. As far as I'm concerned that infridgesmy freedom of movement and my right to pay early. This is within my rights. No company has a right to hinder someone's freedom of movement without lawful reason to do so, should they do so, they are kidnapping that person. I was also told that making a complaint was impossible. All I wanted to do was pay my bill early, so I knew I could pay it. Shameful behaviour. I now fear for my freedom, should they be unwilling to send me a bill. Which I would gladly settle.

I am syed wajid hussain shah

i have a dream to work with msc crouise ship company

and i keep searching for job opportunities in canada 🇨🇦

i found these people ask for registration fee approximately 28000 thousand pkr rupees i am from a pour family

after this i lose my money i decided to stand inront of msc crouise ship company

because i have right submit strong complaint about these scammers because i love msc crouise ship company thats my dream hope you will take serious about my complain

[protected]@gmail.Com

[protected]@gmail.Com

Having telephoned msc explaining my disabled son cannot climb a ladder to a Pullman bed, we were told room assigned will be configured to his needs highlighted on the disability medical forms, this is a fabrication to get you to book. Once on board our cabin has a Pullman bed so my disabled son is sleeping on the floor, cruise staff on board don’t care neither do the customer service on land with comments of your ship has departed now speak to guest services

Embarkation was smooth due to me needing a wheelchair as I cant stand for more than 5 mins before I get severe back pain. As soon as they knew my needs, they took me and my party right through the crowds queuing to check in, right up to the buffet on the ship which was a god send! The staff member was very helpful. If I had to queue to embark, the queues were very long and would have put me off straight away

Junior Balcony room adequate for the 2 of us. Room kept clean by helpful, pleasant cleaner we had for the week. Balcony lovely. Bathroom large enough for 2 of us. Restaurant dining good. Same table/time/waiter was good idea. Variety of food good. Premium drinks package the way to go, although, cocktails were watered down during the day. Timings of dinner then entertainment worked well.

Spa was lovely, but they were asking for tips afterwards and trying to upsell more packages even though you've just spent a minimum of 100 euros on a treatment. I knew that our package involved all gratuities so did not know why they were asking for tips. Buy extras before you go..buying on the ship is more expensive and they also then add on a 12% service charge for booking on board. You wouldn't need the Internet package for the 7 days.

Don't go if your adults only during school hols..manic! Spent our time in adults pool area but hard to find sun loungers. Usual towel on loungers early morning was annoying. Pools quite small compared to photos online. Waiting long time at the bar for drinks.

The buffet was an absolute disgrace..free for all, people pushing in front/behind you, stacking plates high with food and not eating it all.. lots of wastel Long queues for drinks at the buffet and huge lack of tables at lunch times. Was like feeding time at the zoo

Worst experience ever was getting a cable car in Santorini to the ship. Was in a stampede, adults swearing, pushing, punching to get to the cable car. I can't stand longer than 5 mins..we were waiting over 2 hours in the hot sun. I was pushed, nearly fell to the ground. Very distressing. I am still in pain one week later from waiting for so long. No crowd control due to no staff. No safe option for elderly, disabled or young children to get down safely

we were told it was dangerous as the steps were slippery from donkey excrement and I couldn't have walked that distance. When we got closer to the barrier one staff lady told me to come to the front because she could see i was in pain and distressed.. people were shouting I was putting it on! I filled out a special needs form before going on the trip so thought that people in these circumstances would be catered for to expedite the travel back to the ship essily..not a chance! It made us not go on to Mykonos the next day, because we didn't want a repeat experience. Stays were too short and rushed each place we went to. Need at least a day and night at each place

Even though it may not be MSC responsibility what happens, when you have 3000 people trying to get back to the ship at a certain time, surely they must work together to make it a smooth and easy process. I have never seen people acting like animals like that in my life, and to be honest, put me off cruising again because of that. Something will change only when there is a tradegy which could very well occur..this is wrong. My husband knew someone who had done the exact same cruise

the week before and the exact same thing happened in Santorini to them. We spent our hard earned money on an over priced holiday in my opinion.

We had to cancel our Mykonos pre booked tour prior to embarkation and was told we would receive the refund straight after the cruise ends. 5 weeks later we arecstill waiting for the refund..just to add salt to the wound! Our travel agent can't in touch with anyone and has been waiting on the phone for hours and hours since our return.

So, in summary, my first experience will be my last, unless someone can guarantee me that there are better and safer companies, ships, less people on board and more time spent in each port for a cheaper price.. I may consider it, but I won't hold my breath!

Good day

I write to complain about the following.

1. I was not informed when booking on board that on the new cruise both my partner and myself would need to pay for a drinks package - on my previous cruise I could purchase a book and we could share the package.

2 I was advised that my partner and myself would receive 40 Euros/40 USD on the ship board credit card - when asking if my cruise was paid up, I was advised by the operator that my partner is the only one who has been credited with the 40 Euros?

3. I will be writing to on Hello Peter to advise all who wish to book again that there are these hidden issues.

Dear Sirs,

I booked the MSC cruise from Expedia online and the booking No. is [protected]. We refused to get aboard on 8/27. My son and I are the U.S citizens and we took our valid passports. My parents are the Chinese citizens and they took their passports with 10 years U.S Visa. We took the correct passports as the Expedia emailed me when I booked this cruise. But the MSC person refused us get aboard. They also say we are Chinese. And after when I contacted with either MSC or Expedia, they refused to refund the cruise fare.

Please help.

Donna Kunkle, resveration number [protected], 4-28-24 on Meraviglia

First of all this ship was refurbished a few years ago and no handicap Oceanview cabins were added. I need to have the handicap bathroom because of health issues. I received a email from the casino department stating my cruise certificate is eligible for a balcony so I called your casino department and booked the handicap balcony 9113. Everything was great until a few days ago. I received a email stating there was a mistake with my booking and I can only book a Oceanview view cabin. In the email they admit it was their fault. Now they are asking me to pay or go into a non handicap Oceanview cabin. There would be no problem if I was told from the beginning that I could only book a Oceanview cabin but they assigned me to the handicap balcony. I can't change ships from another port (which they suggested to me) because we sail with family and friends.

All airfare is already purchased. This is a situation which the casino department should have taken care of. Please read the on going email from the casino department to me.