Mr Price Group / MRP
reviews and complaints

Hi I Just dont understand how you treat you clients. I opend an account with you in 2017 and I have never skiped any payment (instead I always paid more that my instalment) to my surprize this year 2019 September I forgot to pay. Then this rude employee called me about that missed payment (mind you I have never recieved any call to thank me for keeping my account up to date), I made an arragemnet that I will pay that friday on the amount agreed uppon, which I did pay before that friday.

Now I keep on getting this stupid sms's that I havent paid the amount agreed upon.

Kindly fix your stupid system because I cant take this sms things anymore.

Had the worst experience at Mr Prie clothing store at bayside mall in table view. Was on 26th October 2019 a Saturday morning when I was in the Mr Price clothing store asking
for some assistance from one of the staff ( Yolanda) : I ask her in polite Manner to check if other branches perhaps have a size medium in a yellow mens RT fleece pants cause i could not find one, upher response was "Go ask Esme by the pay points I'm busy". Spoiled my mood that I didnt even bother to buy anything afterwards. I did spoke to the manager about it cause I was very unhappy

I received a phone call September 2019 from a Mr Price consultant thanking me for being a loyal Mr Price customer, telling me Mr Price is 'GIVING' all loyal customers a SIM card from them, giving the empression that the sim and first R100 airtime is free and that the delivery will be free. Being nice I complied and said that it was fine to send it, since I would not be paying anything for it, not even the delivery.
To my surprise they charged me R129 for the SIM card as well as R100 for airtime.
I only saw this on my October statement on and immediately called them telling them that I was not aware that I would be billed and did not want the sim as I have a full time cell contract. They were very annoyed and did not try to hide it. They told me it would take TWO days to get back to me after they have audited the initial phone call. I feel like I have been literally stolen from, as you use words so skelm that you are selling something to someone without them even knowing that you are selling it. I have asked them to cancel the sim as I have not used it at all. What a bad experience I want to close this account as soon as I can but I refuse to pay for something that was forced on me and to my knowledge was COMPLETELY free. I will no longer be a as you say 'LOYAL CUSTOMER' if this is how you try and cheat your loyel customers. Mr Price will not see me again and will no longer be receiveing any support from my family. Really Annoyed and mad ex Mr Price Customer.

Hi I just want to state my complaint.
On Thursday the 17th October i went to Mr Price in canal walk. I bought two items and i had to pay for it twice as the portable machine went off when it said approved my noney went out of my Acc and it never came back. I wanted to take the items but i was told that i couldn't take it because it didn't reflect on their side? I paid for it again because i needed it... I was told my money would be in my account in the next 48hrs and still nothing has been returned into my acc... The manager /supervisor told me to keep my phone on she will make contact with me till today no form of contact has been made.
Urgent assistance would be highly appreciated because i feel the wayshe handled things was very unprofessional.
My email address is megan.[protected]@gmail.com and my cell number is [protected].
Thanks
Megan.

I am very very unhappy about this service! How can you guys advertise a gift registry and but the staff dont know how to operate it? People came to me saying the went to buy stuff on 2 different times and the second time the stuff that the bought previous was not taken off the list. I understand that you can swop it if its double but i dont think its nice to get 10 double presents? Worst service ever

I recently checked my account payment details with the number *120*410# and it states that i have an amout due of R395 due by 31/10/19. Today I received a few calls and messages saying I need to pay R790 or my account will be handed over for collections. I honestly dont understand how you guys operate, this is absurd behaviour as you guys dont give the customers the correct information and due dates but want to hand my account over.

Hi

Yesterday I visited the mr price in vangate mall, cape town. I took a few clothing items to fit on, and whilst I was in the changing room, I heard a sound, I looked up and saw that someone had been recording me from the next door fitting room using a selfie stick! I feel extremely upset and violated. I quickly got dressed and suddenly the room next to me was already empty.

I reported the incident to the manager and they have it on footage. It was apparently a tall colored male. I want to please remain anonymous, and that is the only reason why I haven't opened a case as yet. If you contact the vangate mrprice branch they will confirm the incident. My experience yesterday was horrible and I wont be returning to that branch again!

I demand that something be done about this asap. No footage containing me, or even my name should be published to the media without my consent. Id like to remain anonymous. But this matter should be sorted out with the branch. Are all mr price changing rooms a risk? Why are men allowed into the fitting rooms in the first place? Thankfully I was not harmed, but it could have been worse.

If it isn't the the staff yelling across the floor one from end of the store to the other like some bazaar, then today it was the lack of staff on tills. For a shop of this size, how is it even comprehensible to have only 2 tills open?! When I eventually got to the counter with a long line of other customers behind me also waiting to be served, I asked the lady behind the counter who appeared to be some supervisor how only 2 tills could be open at 14h30 and the answer I got was, "one till keeps shutting down and the rest of the staff are on the floor"...! Isn't your customers time also important that you report the faulty till and pull staff off the floor to assist with purchases and payment?!

I placed a order on 2019-09-27. Today is the 2019-09-07, stil no update on delivery. The update on app says its "ready for delivery". Paid R50 for door to door delivery. This is the 2nd time within a month this is happening. Last time my order was 2 weeks LATE, 2 WEEKS AFTER THE DELIVERY DATE. I had to cancel that order. C/Services is bad, always say the same thing, no results. Was told on previous order by 3 different operators my package is "out for delivery tomorrow" on 3 different dates. The exact same NOW, just this time I was ons hold for 15MIN AFTER SHE TOOK MY DETAILS. I asked to speak to the manager, HAD TO WAIT ANOTHER 10MIN to hear the person is not available. I've paid with my MRP Money card. Had this account for over 4 years. Considering closing it and taking my business elsewhere. This is NOT how you handle loyal clients that spends thousands and thousands at your company. Ref number for last call is: CRF 64D15A. I've asked the operator for a email stating that what she is saying just in a email, then I receive THIS. No dates just that it is prioritized..UNACCEPTABLE! I will advise all customers thinking of spending their money there to rather go to another store/company and do their business there. This is unacceptable! Falsely advertising delivery dates, getting paid and not delivering the products is FRAUD!

05/10/2019, at 18:50,
After being in the store for under 10 minutes, my phone was stolen from my handbag.
I ran to security (at the front of the store) and alerted him. He seemed as if he didn't understand me. I then asked for the manager on duty who, in turn, made it seem as if I'm the one responsible for my phone being stolen. Completely unapologetic and unprofessional. Actually asked if I would "walk around the store to point out the thief" and I declined.
I requested to view camera footage, but was abruptly told that the store is "under revamp and the camera's are off" - Manager's words exactly.
He was then nice enough to tell me that they (Mr Price) were not obligated to have camera's in their store.
It was as if the manager, security guard or staff standing around aimlessly, could not understand why I was so upset. Naturally, I am extremely disappointed and frustrated with your staff who showed no remorse whatsoever.

I hold you responsible for my loss, and I would humbly appreciate a reimbursement or a replacment phone (Samsung S8 Edge, to be exact) urgently.
My contact details:
[protected]@live.co.za
or [protected]

So I bought a shirt and I payed using my bank card, the payment went through on my side but it gave an unprocessed payment on the cashier and for that reason I could not get my shirt, we have to wait for someone called Nkuli and I don't know to do what cause she couldn't help either, some lady called the manager (Zanele) whom asked to speak to on the phone cause she wasn't in the store, she rudely insisted that I pay for the shirt for the 2nd time though no money was reversed to my account, then she further said I should go to the bank (IN MY OWN TIME) and request a bank statement and go back to the shop(AT MY EXPENSE) I have no problem with going back to the shop but not at my expense and oh! I then payed for the shirt cause I need it

On 2nd October 2019 I visited Mr Price Sports with an intention to purchase a yoga mat I need to use 3rd October 2019.

They tend advised that they don't have stock but will check with The Glen branch which confirmed availability and kindly requested them to save one for me. Maponya spoke to Nomhle from The Glen branch who confirmed availability and requested me come to the story on 3rd October 2019 for collection and payment. I decided to send someone because o couldn't make it, the store then said they don't have stock the carpet is sold out.

I am disappointed and discussed by the conduct of The Glen mall as they inconvenienced me by lying and now I don't have the product I need to use today.

An order was placed on the Mr Price App on Monday (30/09/2019), updates are usually received to confirm the status of the order but this never happened.

The App promises delivery by 03/10/2019 as this is an express delivery service option.

I have called the MRP Customer Service department and after holding on for more than 11 minutes I am no where closer to receiving my package as promised tomorrow the 3rd.

I am now told it will only be delivered on Friday (04/10/2019) or Monday (07/10/2019), so what is the point of express orders?

The agent was also not helpful just verbatim in saying "as I said mam the order is being processed"..

Distasteful service, an unhappy client and rather disappointed with this as this order was needed for Friday morning as I have a function to attend.

I bought Mr price chinos for 189. They went through the wash and a tumble dry. After that completely un wearable. The pick up any fluff and specks. Tried cloth, roller etc. nothing pants are now absolutely useless for anything. Putty I wasted my time purchasing anything from Mr Price again. I never learn.
Try worth's R100 more. 1000% better quality.

MJ Labuschagne
Cell: [protected]
MRP0114290

I took out a contract with Mr Price Mobile with the strict agreement to pay only R199 on my contract - substitute to 1gig data and R50 airtime. a Few months later a debit order of R786 & R582 was put through against my account where after accounts told me this is an open contract. I am waiting more than 3 months for my recording confirming my contract with Mr Price.

I am not willing to pay for a service I did not agree too.

i have been retrenched and sent through my documents to the email address provided to me i have submitted all my documents and have contacted the call centre and have asked for them to call me back and have not yet received a call back. i have taken out the policy for a couple of months now and have tried to claim before and have had no luck. i have now been retrenched and am trying to claim but no assistance

We were at MRP around 1 p.m. yesterday. Whilst trying on shoes, my daughters phone was stolen from her bag. I immediately raised the alarm but the staff were so unresponsive and the security was of no help. Whilst I tried to get the manager, who I might add was no where to be found, I figured that the perp had left the store. In the time that we were there, 4 phones were stolen from that store.

I am holding MRP responsible for the loss of my Huawei P9 phone - I would like someone to contact me regarding this urgently. I have left a report with Fourways Security, who told me that MRP never reported this.

I request that I be reimbursed for my loss.
My contact no is [protected], my name is Anusha Naiker

To whom this may concern,

I have went to the store and requested to cancel this account 2 months ago.
To my surprise I have noticed that I am still receiving a bill and being charged for a credit protection plan.

I have noticed on the bill they are showing a balance of R308.
I have paid up my account in July.
Why is this account not closed and applicable refunds paid back.

Pls can someone look into this query and get back to me.

I am so disappointed with the service I got yesterday at mr price sport springs mall. The service was so terrible to an extent that we were constantly reminded that the staff wants to leave the store, their contract ends before 18:00pm then at exactly 18:00 they should be leaving. The cashiers were even doing their cash ups at the front tills and my concern was our safety as customers. If I heard correctly there was a cashier named Zandile, she was being sent to the door to check if there were in coming customers so that they can close the store. I had a problem with the size on the hangers because it was not correctly placed, and I had to change the size, the cashier was so furious that I went back to change the size. My daughter was screamed at by the staff member that was doing back shopping because she mistakenly dropped an item. When I showed concern about the treatment the ladies at the tills were even back chatting that at 18:00 pm the should be at the door leaving. The last item I took I fitted it by the isles close to fitting room because they kept on screaming about time. Am so worried about the stores cashing up policy, customer services and the inductions done before your staff is hired. My major disappointment is where was Agnes as the store manager? My invoice number is [protected]

In Aug 2019, I submitted a claim for the payment when your in hospital for more than 3 days with all the supporting documents, it took a week for MR Price insurance to acknowledge the claim and then I was told it will take approximately a month for the claim to be reviewed and paid and if they need anything they will let me know, it has now been a month and 1 week and I have not heard a thing, nor has a payment for my claim been made. I see now from all the complaints that this is nothing new and this is how customers are treated, very disappointing.