Mr Price Group / MRP

I am not happy that I am being harassed with telephone calls just because once last month I paid my account late. The reason for paying late is that I usually pay a lumpsum on my account which means I do not pay installments for the next few months. This time around I was on leave and had no access to my emails to see that there was an amount due. I received a call on the 10th of January and I made the payment the very next day via FET (since I was in hospital )and it was to reflect on the 15th, between those days I was receiving numerous calls from the head office. Then after I think the payment reflected I received another call on the 27th before even the month ended & I was asked when I will be making payment. I asked if I was a bad payer that I am being called before the end of the month. I was told that its because I paid late. I am now treated as a bad payer, why cant you flag customers that only missed 1 month instead of grouping them with the rest of bad payers? I am now receiving calls every day which I will not answer as I have no time for such gobbledygook. I will pay my account STOP CALLING ME, I still have until the 7th to pay.

We bought a beautiful 3 seater couch from Mr price online in December 2019, now its mid January 2020 and its already broken! It has collapsed in the middle and makes horrible sounds. One can't sit on the middle seat at all. Spent R5000 for nothing. The quality is absolutely horrible! Got rid of our old couch which lasted more than 10 years, now stuck with this mess.

I made an order on the MRP I proceeded to the payment option and selected the instant EFT option and than the payment went through and my account was debited but no order was made.

I called the contact center and apparently they can't trace anything yet I have the proof that my account was debited and there is a reference.
Please do something about the matter.

Yesterday I visited the mr price at the chatsworth centre. I had the worst service ever and when I got to the counter I was disgusted that they did not have packs and wanted me to buy a bag for 3 rand. I said no I will not the lady then got a black plastic bag from somewhere for my items. Like really is this how mr price helps their clients. The staff was soo not helpful when I needed assistance. The cash was bad mouthing the manager of the store while he was sitting at the back. I love mr price but I will never go to mr price cathsworth centre again

I came to return a Christmas gift i received and did not want to purchase anything immediately. The you male "so called manager of the store" said I need to take an item in the store now as they do not give gift cards as I did not have a receipt. I said that's strange can I please see your refund policy that is normally up in all stores normally at the till point. There was nothing in the store I wanted at the time. My question was do you prefer me to keep walking around with an item to check if there is something I want. The manager ignored me completely and said he cannot give me proof of their refund policy. Now I'm no idiot I am well aware of refund policies and store processes. So I am not sure if your store manager judged me by how I was dressed on the day (legging and t shirt) that he probably assumed I'm a thief. I also understand due to the area that the theft and shrinkage is high. However it does not give your staff the right to treat me or any customer that way. When I asked for his manager he ignored me, when asking if he is ignoring me he simply continued to ignore me. I am disgusted by his service it is not a wonder that store is so empty always compared to other Mr Price sport stores. Service goes a long way. And this store manager left a bad taste in my mouth. I will not allow a staff member to treat me this way at all especially if it's the customers that's keeps the business going that's paying his salary. I would like the regional manager to contact me urgently

Re my order number : [protected]

Kindly note that I placed the above order on 3 December 2019 and to date am still waiting for delivery to my nearest branch. it is now over 4 weeks!

I have been into my nearest branch twice and both times it hasnt arrived and the staff there are unable to assist me, other than say that there is a lot of very unhappy customers in the same situation!

The most annoying thing about this is there is a maternity dress amongst the order for my daughter who will end up having her baby before she gets to even wear this dress.

The other annoying thing is part of this order was for Christmas gifts which I had to rush out to replace with something else.

I am a very unnoyed and unhappy customer of Mr Price and have been supporting them for many years, but am not sure I am wanting to continue to do so and considering closing my account with you.

My credit available on my account is not correct

I made a payment last month and this month i have R100 available

So yesterday i contacted the customer service department and she said that she would send in a request so that the can fix it untill now nothing has happened

So i contacted them again now and talked to a lady that was cheecky towards me and said that the people that should handle the request is not at work today and that i should wait

So i also qualify for a credit increase so i sended in the sms and still nothing has come from that also

This is not the first time that this have happened, and when i asked the lady why this is happening
All she could say is that she does not know it is a system error

I am very disapointed

Good Morning

Mr Price had a promotion last week until December 17th. It said if you order by the 17th you would be getting your orders before christmas. So please tell me why my email from mr rpice said it will be delivered on the 27th? I have just called city couriers who confirmed it will only be next week sometime...

The whole point of ordering on the 17th for me was to get my order before christmas.

ORDER [protected]

I made an instant EFT payment on an order on 16 December 2019. It was deducted from my bank account but I didn't receive an order number nor a confirmation email. The order included a collection fee of R35 as I would like to collect the order at the Cape Gate branch. When I went back into the app the items were still in my cart. I contacted MrP on via Facebook, sent them screenshots and they directed me to help@mrp.com. I sent an email with my proof of payment, my details and also the screenshots of my cart which was supposed to be an order. Nobody responded to me until I phoned the call center and the lady told me to send her the proof of payment again and she didn't pick up any emails I had sent her. She was being arrogant and snarky towards me when she kept on getting my email address wrong. Eventually she was able to send me a mail which I responded to. After that, because I still didn't get a response, I followed the same process and called again. I managed to speak to the same agent who again was rude to me and told me she escalated the matter and it would take 24-48 hours. Today (18 December 2019) I receive an email requesting all the information I already sent twice. Mr P Home currently has R1514.90 of mine which I have provided a proof pf payment for and I have still not even received an order number nor my money back. Why must customers pay for a system issue and deal with arrogant and impatient agents - to them this is is just a job. They don't care about customers at all. I feel like I am being sent from pillar to post and nobody is taking any ownership and I get the feeling the company does not want to pay my money back and also not give me my order. Completely unethical way of handling a customer case when it is related to a system issue and customer "care" does not even exist. Completely disgusting and unacceptable to have to run after my own money when nobody is willing to just take ownership and fix the issue.

I have just had the worst experience with Mr Price online. I ordered some items on 2/12/2019. And my confirmation email stated that the items will be delivered by no later than 11/12/2019. So on 12/12/2019, I called the contact centre and was advised that it is on it's way to the store. My husband also went in to the store to enquire. But there was no delivery. I called through again yesterday, 17/12/2019 and was told that the item was delivered to the store but the store has not checked it in yet, but I can still go to the store to collect. So I went after work and was told that there is no parcel for me there. the manager then attempted to call the contact centre and courier department. I waited in the store for close to 30 minutes while she was placed on hold and transferred from one department to another. I then left as I could not wait any longer. I called her today and she was told that the courier company will contact me today. I the called the contact centre once again, and was then told that the package was delivered on 11/12/2019 but because it was damaged and not in a good condition, the store controller sent the package back. No one at the courier company bothered to let Mr Price know that the package is sitting with them. Now Mr Price tells me that I have to wait another 5 to 7 working days to get my money back as they no longer have some of the items I ordered in stock. I was given the option of receiving a voucher but I do not want to shop at Mr Price online or in store ever again. Mr Price has no proper system for tracking orders. The app has an option to track but it always came up with an error message when I tried. Long story short, I want my money back ASAP!
My order number is [protected]. I know that the voucher has already been issued, but after this whole experience, I don't want to shop at Mr Price. And would just like my money back.

Your online order status has changed to DELIVERED for Order [protected]
Good Day

Please can I have someone look into my enquiry. I have ordered a couple of things online but only one item was delivered today.

I have received the white and grey strip dress only and the receipt only shows the one item after I have paid everything.

I tried to track the rest of my order but it shows it was delivered. It seams that im going to have a problem eveytime with you guys now.

I am not going to phone after you, can I urgently get a response please!

Thank you
Loshire

I ordered a pair of shoes online and paid express delivery to have them delivered within 3 days to a store close to me. 10 days later I still have not received my shoes. I have phoned the online number 6 times phoned the customer care line visited the store everyday since 20 November and have received empty promises of receiving a call with an explanation. Every possible excuse has been provided from blaming the courier company blaming the driver blaming the dispatching store! I am sick of excuses I want my shoes and a full refund for express delivery that never happened. This is unacceptable!

I got a call this afternoon that I will receive an mrp simcard that will be loaded with airtime they say its a free simcard this is in connection with my sheet street account. And they say its not a contract sim card. Well I am not interested in the sim card I don't anything to do with it.

Please cancel it I dont want it to be delivered because I dont want any extra charges on my sheet street acount.

Good day Sir/Madam.

Hope this email finds you well.

I have been trying to get my phone issue resolved for over two weeks. All I get is the run around. I had bought a phone for R2, 000.00 cash, a Nokia 5.1 from your store in promenade mall Cape Town.

In two weeks of use the phone failed to read the sim card and I could not make or receive calls as it was not picking up the Vodacom network I was using. Long story short, I took the phone back to the store in the same week it got faulty.

It was sent to the Vodacom repairs shop in Somerset and I was given the job number 13207803 via SMS. Couple of days later I receive a notification saying that I will have pay R2, 719.67! for damages. Which is more than what I paid for the phone.

I then called the repair shop 26 times on the number provided in the notification (021 851 4610) with no answer. They picked up on the 27th time. Talking about if I don't pay I will not get my phone fixed.

I called MRP in promenade for over 20 times, their phone is always busy which is understandable because you are a busy store. But when you call and it rings with no answer it is very frustrating. Because the line is always busy with someone else's call but when I call nobody seems to pick up.

Anyway, I had left messages for Nicole who is the phone sales rep who sold me the phone she does not get back to me. Now I'm stuck with a bill of over 2k, no phone, and no one is making any sense they are all giving me the customer run around.

For a phone worth two thousand rand with only a sim reading fault, I'm not even willing to pay one thousand rand for repairs or anything for that matter. The phone got faulty on it's own within two weeks of use.

Please help urgently. I bought a cash phone cause I didn't want a contract. I loved that phone and I was enjoying its features. Please get the guys to fix this issue and return a working phone to me urgently .

Kind regards,
Athi Nombengu

on Saturday 9 November 2019 I bought a few clothing items including a floral dress. Today, Monday 11 November 2019 I decided to wear thhe dress to work few hour later the stitching of the dress on the side by my thigh has been unravelled. I work in a place where I am seated the whole day therefore the dress couldn't have been torn due to my movements. The quality of the dress was not up to standard, so what do i do now with a brand new dress that has torn due to no fault of mine. I am really unhappy about this. I would like to receive another dress because of the way this one got undone it can not be repaired.

Hi
I took over paying my mother's accounts as she is old now and cannot do it herself, I noticed that when I made a payment on the 7th of October the receipt indicated that the balance was R1650 and I received a statement that indicated that the balance is R930 and no one at the store could explain and we called the call centre where this rude lady just said why are you pretending to be someone your not, and I indicated that I told the staff that but she just hang up the phone . Without an explanation I'm still puzzled now to how much I owe, but now that you've just lost a customer, all pay it off then I'm done with MR Price thanks

Hi
I bought a pair of pumps from MR Price at Bluff Towers, 318 Tara Road Bluff Durban and after my 3rd use of these pumps the front stitching is starting to open up. Just by the way let me add that I bought a size 5 and that is my correct size, reason I feel I have to make great emphasis mentioning this is because I know how Mr Price staff/management never want to take accountability for the poor quality stuff that is being sold in store. I'm very disappointed and as a regular customer at Mr Price I've made up my mind never to step into this store ever again because this is not my first experience and I am absolutely disappointed. I would imagine that and retailer would have to put their stock through a Quality check before displaying. Why is this not happening? I mean if you understand this by the second use and it opens up that's a bit ridiculous! Please I need some type of feedback in regards to my concern.
My contact number is [protected] alternatively my email is [protected]@gmail.com. I would however appreciate to be called rather than email.
Thank you

Mr Price Home on the day of purchase, they took off twice the money for one item. Showed them my bank statement showing it has been taken off twice, but referred me to my own bank saying that the bank must give me the money back! WHAT? After back and forth running from bank to Mr Price Home, I had to wait at the store for more than 2 hours, as the manager did not know what form I must fill in for investigation on their side. Ridiculous! No knowledge at all but she is a manager. And I still dont have my money back.