Mr Price Group / MRP

I've bought the Hockey stick (the senior stick on promotion for R199. 99) for my 16 year old daughter. Today she and my 11 year old daughter hit the ball for each other and the stick broke right off om the handle. (My daughter played now three years with a Grayson stick for her team. She felt she needed a new stick and we bought this one.) I unfortunately don't have the slip anymore. Please assist. Buying a stick and it don't even keep whole for six shots?

Good morning,

I have a complaint regarding an order place with Mr Price home.

The chair I ordered had a wrong part and had to be returned with your courier company. I have since then been trying to get my money back as no arrangements were being made to send the chair back to me. I had to call the courier company, Mr Price call centre a week later when no one notified what was going on with the chair.

I sent an email requesting that my money should be paid back to me and keep the chair as I was frustrated and when I spoke to one of your consultants he told me that well you said you want your money back so that's what we are going to do, he did not apologies or try to figure out how to give me the product I ordered online swiftly.

I sent another email as it took another week with no response when this money will be paid back and I was sent a voucher instead of my money back and that is not what I asked for. I want my money back. I have sent another email with my banking details your call centre agents now drop my calls and they are not interested in helping me resolve this issue!

Please send my money back as I will never ever again purchase anything from any of your stores.
Your lack of interest in resolving your mistake with customers who pay for your products with their hard earned money in this economic climate is an insult.

Good day, i had a bit of a situation in paying my account in Jan nevertheless after being hassled like twenty times from your call centre in two weeks. I played my account for both Jan n feb 2018. My credit did not update which isn't acceptable. Furthermore in Dec when I made my first purchase I was told if I spent R750 or more il get back R150. I got nothing back. What type of service is this? I'm not impressed with your service at all.

Hi
I have bought, exchanged, returned tons of jeans from mr price over and over because the sizing is terrible. I thought im the crazy one until I bought 2 rt jeggings last week. Exchanged for a size 30. It was even tighter than the 28 I bought last week. When I compared the 2 (both size 30), the one was at least 2inches bigger and I fitted into it. But both were labled size 30. It is not simply an error of labelling. It happened to me countless times. Please sort out your jean sizes mr p

I went into the mall of africa store last saturday, this was the 5th mr price home I had to go into to try and get all the items I wanted.

I was told by the gent assisting me that I would receive a call from him the next day - on the sunday to give me more info on the delivery - that did not happen.

I got a phone call on monday morning to advise my delivery would take place between 2 and 5 pm that day. I was advised that I would receive a phone call 1 hour prior to delivery
I had to rush to get someone to assist with moving out my old furniture

By the time 5pm came I rang customer service to try and get assistance I was left holding for 5 minutes, I was then put through to the mall of africa store, they said someone from the delivery company would phone me.
This didn't happen, but 5:15 I rang again, he assured me he would follow up. At 5:20 I got a call from the delivery company - he said they were probably running late, great communication to let me know, he said he would find out and ring me back, at 5:30 he rang back to state that they had not even collected my delivery and did not have my items even on the truck.
I have a full time job, I already had to take off 1/2 the afternoon off to sort things out for the delivery and no delivery took place
Maybe r16 600 is not alt to you but it is to me and I paid for delivery, but no delivery took place, I was sitting on the bare tilled floor last night!

I was given a simcard . I was told them 'I don't want that sim card because I have four phones. They said it is not a problem even if I don't use it . What they did they stop sending my statement to my original number.but I kept on paying them true EFT knowing that I'm owing. One day I went to purchase some clothes that is when I see on the rept my credit is more than i was owing, I then asked them they said it is the simcard they gave me . I told them i did not activate that simcard because I had no need for it . The lady who was helping said they cannot reverse the money even if they can see that the air time was not use I have to pay for it.

Date of incident: 09/12/2017 ( 9 December 2017)

Dear Sir/Madam

This is the third time that i am writing to you, with no response after the first two times. i would like to bring to your attention the pricing of a garment at the Mr Price store in centurion.
I purchased 4 x t-shirts of which, I was overcharged on one.
I tried calling the store, no one answers the phone [protected])( provided on till slip). I tried at Mall at Reds store, but they will not help me.

I then tried the customer care, one is either put on hold, or cut off. Eventually spoke to the staff (Josh). He then called the manager at the Centurion Mall store, tried to connect but to no avail.

My point is the garment is clearly marked R69 - Charged R79 for R10 it is going to cost me petrol, time, parking, and who is going to reimburse me.( NB i do not live near that mall) . I'm sure if i was R10 short the store would not sell me the garment.

All I hoped that they could give another store permission to help me, or via email pass me a credit. But the staff tells me to go to Centurion mall to sort it out. I am very disappointed with customer services and the other stores and with you guys for making me write to you for a third time with the same complaint. nothing is being done. We continuously shop at Mr Price stores.

NB: I want a reply asap by Tuesday 20 February 2018 as your sole purpose is to help customers with their complaints otherwise ill have no choice but to approach the National Consumer Comission South Africa.

Please email at [protected]@gmail.com

I went to mr price sammy marks squares in pretoria, this actually happened for the second time while I was there on the xx of february. The front til - desk had close to 8 members on the desk but there was only one person helping customers. One customer complained about the slow service and low staff response to paying customers with cash suddenly all front staff went arrogant and then told customers to go to woolworths, the supervisor stood there with nothing to say as they continued being arrogant to customers. Let me identify in particular a lady assistant by the name jeanette (jesek) as written on my till slip on 16/02/2012. She went on speaking arrogantly against paying customers, to use cards and if so to go wait a que at woolworths for them to get speedily service and she was seconded by the other one which I couldn't take her name.

These assistant seems to be not well trained, don't value the customer, don't understand who they work for and the supervisors failed to lead and maintain order. Clearly mr price encourages this if this is happens to be on going, since its not my first experience with such conduct. Therefore I assume that mr price customer policy is weak and the leadership of the business is another victim of filling bee positions with compromise to customers and the brand.

Customers deserve better and mr price and its staff, especialy shop assistants are giving us a low standard service

Good day
My name is clint eriss, ive applied for a store card almost 2 months ago, it was approved, a few people called me once or twice but I havent heard anything since and I see that my application still shows its being processed.
The few times that they did call they asked me alot of ridiculous questions
Like where else have I applied for retail credit, firstly my wife does all the applications so I couldint give them a answer secondly why should it be their business.. I work in a call centre and I dont have access to my cellphone can someone please email me on [protected]@gmail.com to sort this out

Went to Mr Price Cresta and my 4 year old spilled some water from her bubble bottle. Your employee by the name of Alice shouted from the door disrespectfully saying what ya'll spilling on the floor. I asked her why are you then shouting at us from the door she shouted more and I lost it. When She said I'm not even dressed appropriately, that was it

Good day.
I bought clothes on the 3rd of February at Mr Price clothing Menlyn. Something was wrong with the the machine and i ended up paying twice. I was promised that they would call me in 1 or 2 days and arrange for a refund. They took down my contact details and everything they needed. On the 5th and 6th Feb I called them (as of course no one had called me ) but no answer after several attempts. On the 7th I called their customer center and I was put through to the Menlyn store. Surprisingly there was an answer. I explained the situation to the store manager and she promised that they would do the refund today still. The store manager said she didn't know about this?
Anyway I received my money but that is not the point. Point is they should adhere to promises they make. Why must i be the one following them around. Bad bad service.
Disgusted

I placed an online order on the 30th of Jan, paid for shipping 2-3 days, order arrives on the 5th pf Feb (I np longer need the items now) when asking the agent Charnee what will happen to my shipping fees as its 3 days late c says its ready for store collection and leaves the chat...you did not even solve my query but you left the chat, then another agent takes over Maria and assist nicely advising I can return it in store, credit my account and send an email to get a gift voucher for the shipping fee, Charnee on the other hand no apaplogy for the late order or the putrid customer service from you..if you dont want the job please leave it, so many people out there wants to work with a passion for customer service...I have never in my 10 years of having a mrp account had such service...

Good day, my boyfriend and I went to Mr Price Home in Parkview and wanted to buy dog beds, we saw that there were 2 of the same bed but one was labled R199 and the other 1 were labels R359.
I asked one of the guys that were unpacking stock why they were different prices and he asked if we woud like another one that is R199 we obviously said yes, he said he would check if there was any more stock of the R199 bed for us.

He took the bed with him that was R199 and then came back and took the other bed that was R359. After a few minutes he comes and tells us that both the beds are R359 and showed us a different tag on the dog bed.

I was FURIOUS AND DISCUSTED that they would do that and make us seem like we didn't see the price right.
What bugged me the most is even the employee of Mr Price Home asked us "do we want another one that is R199" without us even saying the price to him first.

I then spoke to the manager and he also has long stories about the price and the tag and I told him that even his employee said the price was R199 and now it magically changed to R359.

I am utterly appalled at this and how it was handled!

I went to Thaba Mall Mr Price home in Thabazimbi to buy curtains for my new room hence am new in town, I got in store runabout 17:43 I knew what I wanted I just picked it up and went to the tills, when I got there the lady who was assisting at the till asked me if I had cash in hand after when I gaved her my bank card, I told her that I don't have it she advised that the machine is not working because they cashed up already then she rebooted it and still there was no connection, I therefore asked about other tills she advised that those tills are cashed up, she asked if there was no way I could withdraw at the ATM and come back and pay I advised her that I reached my daily limit for the day, and I am not interested in other stores that can get curtains from them I only need from Mr Price home, what bored me worse was that the other staff members where busy talking about pens and the delivery guy but not coming with a plans to check on other tills, I asked the guy who opened the door for me after I failed to get help that why did they close tills before it's knockoff time because now am desperate about curtains, only if I knew I could've tried other stores.

I submitted an insurance claim(for a hospital plan policy ) on the 3rd December 2017 and followed up on the claim via emails and calls. I was advised by the call centre that the claim would take about a month and I should just relax and wait. Today is the 22 and I have not received any feedback. On the 19th December I went to a Nr Price store where one of the cashiers called their call centre to follow up on the matter, after holding on for more than 30 minutes, eventually an agent answered and again I was advise dthat there is no feedback avaialble. I must say that I an very disappointed by the lack of service recieved from Mr Price's insurance department. After numerous follow ups from my side, there is absolutely no care from their part at all.

Good day,
I just received a call from a private number. It was a telesales lady phoning from Mr Price. She started her message by saying that Mr Price, Miladys and Sheet Street are now combined, therefore I assume she got my cell phone number from Miladys, as I have an account with them. I unfortunately didn't write down her name, but as she said, the calls are recorded, so surely someone would be able to track the call if they have my cell phone number?

Now, keep in mind. I try to make a point to never be rude to telesales people, as they are only doing their job, but I can't stand it if you politely say no, and they just keep on, and on. I mean, you actually don't even have to give them any reason why you're not interested, but still they always insist on a reason.

She mentioned about a cell phone contract which I qualify for, and obviously all sorts of stories to try and convince me to buy this product. She didn't give me a chance to speak, so I unfortunately had to interrupt her by saying "I am not interested, I already have a cell phone ". I am at work and can't sit and listen to her whole story if I'm not interested. She answered me sarcastically by saying, "I know you already have a cell phone, because I have just phoned you on your cellphone" (So then my thoughts were... so WHY do you think I need another cell phone?, but I didn't ask it) She then continued with her story, and I, again interrupted by saying, " I do understand, but I am really not interested, as I cannot afford two cell phone contracts, after which she just put the phone down in my ear. This is disgusting, as I always try to stay calm and be nice, but because of this woman who is obviously NOT capable of doing her job, I will from now on be rude to them, and just put the phone down while they speak!
Mr Price must really please teach their telesales staff some telephone etiquette. They are always very quick to say the calls are recorded, but when the client wants the call to be traced, nothing is found.
So that's why I have a Miladys account, and not Mr Price.

Very unhappy client
Danel Swart
Cell phone number: [protected]

I purchased a Tablet from West Gate Cape Town Store on the 4th December 2017. On Purchase the Battery was full and when i needed to charge the phone i noticed it doesnt want to charge. I took the phone back to the store of purchase and have been receiving so many reasons why i am still not ableto pick up a new or fixed phone. Your cell phone policy states a replacement with the first 7 days of purchase. A full month later and all they can say is that it's December and everything is delayed.

This is so unaccapctable.

Good day

On Wednesday the 03/01/2018 I bought a pair of black shoes (high Heels) at Mr Price clothing at Hermanus Western Cape. I had them on for 2 day Thursday 04/01/2018 & Friday the 05/01/2018. This morning 08/01/2018 when I put them on I noticed that the left shoe is tearing on the sides, I don't walk a lot at all, mostly I just sit(Reception work) and even If do walk a lot, this isn't suppose to happen after just wearing the shoes twice. I paid R150 for this shoes and I am really disappointed in this product . Please assist what I can do?

So my sister and I went shopping at Mr Price, Welkom. When we're in the queue to pay we end up at a lady cashier but the guy next to her askes her if we could pay by him so the lady decides to transfer us to him and she tells my sister to give him her number and she's said no but all is still well at this point. Then the pair of shoes we want to buy don't have a price tag so the cashier says we should go fetch it and we are just like no we won't buy the item then. Then the swimsuit we bought also didn't have a price tag so he asks us with an attitude if we are also leaving this one and we say no but we refuse to go get the swimsuit because I don't understand how it is my problem that things don't have price tags on them. So he leaves and doesn't come back with anything and then he gets someone to bring both the shoes and the swimsuit with tags. He then tells the person that bought them in vernac that we are lazy as if we can't hear him, then he argues with my sister saying why don't we just leave he then further goes to call someone else to tell them (in vernac) that we are "Sandton boujee girls" and the going laughing. I have never felt so disrespected in my life. The cashier's name is Thabiso. Can you please make sure that this situation is dealt with accordingly.

Asandile

Good day

I need to bring this under your attention.

My husband has always bought your underwear. With his last purchase he bought two sets of underpants in a pack, one 2 on a hanger and the other 3 on a hanger. All clearly marked L/XL. Upon opening, as per attached, each underpants is a different size. We have thrown away the slips so we can't get our money back or exchange for anything else but this is unacceptable. We wasted our money. My husband band can only wear one. The bigger one obviously.

How can this be corrected?

Regards
Cindy Groenewald
[protected]