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Mr. Lube Canada

Mr. Lube Canada review: held hostage sell sell sell 83

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When I rarely go to an oil change place, I want to go in, get my oil change and leave. In the past it normally takes 10-15 minutes to do so. I've tried a number of oil change chains here in Canada over the last 20 years and they've consistently provided 10-15 minute service. On 10/02/07 at Mr. Lube on Fraser Highway in Abbotsford, BC, I was essentially held hostage and exposed to a 30 minute sales pitch while waiting for my oil to be changed. It took 25 minutes for my oil to drain before they put in new oil. I wanted an oil change but they tried to sell me a, high-end oil, a deluxe air filter, new battery, engine flush and more. Every few minutes I was told by the pimply faced kid that they had checked something and recommended it be replaced. It didn't stop. I told the kid that I didn't have that much money and only wanted an oil change but that wasn't good enough, he didn't believe me. Every time he addressed me, he called me sir. Two or three time is enough but over a dozen times, give me a break! I've been charged with assault in the past and this was one of those rare occasions since that I wanted to beat somebody so bad. It's as if Mr. Lube employees follow a script for selling to customers, I don't know. An e-mail to the company e-mail went unanswered.

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terry
,
Jan 07, 2008 4:36 am EST

I have been to Mr lube and had the same issue. Except I have noticed that a few times that I have been to two of the mr lube in the Ottawa area ( bells corners and another at baseline and merivale I have found that they have deliberately tampered with me radiator. When I called and complained the manager suggested I purchase rad flush from them. Im all for a quick oil change but with Mr lube I think im better off at the dealership or doing my self.

If anyone has the same complaint feel free to contact me terryenn@hotmail.com