Morgan Properties review: Mice infestation

I have been a resident of Glen Mar Apartments for nearly five years, and it’s deeply concerning how little attention seems to be given to the conditions within this community and our individual units. I am constantly having to submit maintenance requests for a recurring mouse issue this month alone, I’ve submitted two. This is completely unacceptable. If an exterminator has truly serviced my apartment, the problem should be resolved by now. At this point, it feels like the issue is not being taken seriously. I pay far too much in rent to be living in these conditions. It’s both embarrassing and unsanitary.
On top of that, every time I attempt to speak with the property manager, I’m told they are either in a meeting or on vacation. It’s become nearly impossible to get in touch with anyone in leadership who can actually help. At this point, I believe it’s necessary to escalate my concerns to someone above the property manager, as it’s clear that my complaints are being ignored or dismissed.
A "seek and seal" was supposedly done at my apartment on Thursday. My daughter saw two mice on Saturday evening and another this morning.
I am urging management to take immediate action. The conditions and behavior being allowed here are unacceptable, and I will continue to escalate this matter until it is properly addressed.