Mitsubishi

My new car that I've had less than 2 years locked up on me while driving on March 10, 2019. The entire car was locked and would not move or go into gear. Roadside assistance sent 3 different tow trucks to take my vehicle to the dealer for service. It is now going on 10 days and they have not yet figured out the problem. I have been without a car this entire time because Mitsubishi said they do not offer rentals or loaners. Every time I call the service department I get a different story. Last week they said it was the gear shifter, ordered the part and installed it. Apparently that did not fix the issue and yet "another part" was ordered. That was supposedly installed also but yet did not fix the problem, now its electrical. They had some special technician who is trained to fix issues like this come in on Monday. I even had a case opened and had the case manager Ovid call me, basically to tell me nothing different than what the service department told me, which was they don't know what's wrong with the vehicle. I am not getting any answers and don't even know what they have done to my vehicle or what has been replaced or installed. I call everyday and get nowhere. I had to rent a vehicle over the weekend that cost me almost $300 in order to get my children where they needed to be. Finally on Wednesday of this week, the service department said they would offer me $35 per day to rent a vehicle, with no time frame of how long it would be. The least amount I can get a vehicle for is $50/day so I am still coming out of my pocket which is very unfair. I think it's absurd that I am paying $32, 000 for this vehicle and can't get any help or answers. If the vehicle is mechanically defective, I wouldn't feel safe driving my children around in it so why would I even want this car back? I also think it's a shame that Mitsubishi is not doing anything to make me feel confident that this will be resolved anytime soon. The service department at Victory Mitsubishi in the Bronx, NY seems incompetent on what to do and are not helpful at all. I regret ever purchasing this vehicle and will never deal with Mitsubishi again due to their very poor customer service. I pay $600 a month and $400 for insurance for a car that I have not had in my possession for almost 2 weeks. I have 2 small children and a full time job and this has been extremely inconvenient, especially for something I absolutely did not cause. I will also be contacting my insurance company so they can look into this matter. Very disappointed and will be voicing my opinion wherever possible. Jessica Papa [protected] [protected]@gmail.com VIN #JA4JZ4AXXGZ043919