terrible after sales service!
Mitsubishi Digital Electronics America, Inc.
www.mitsubishi-tv.com
Mitsubishi Projection TV model # WD73927. We purchased this TV in March of 2006. In May of 2007 our TV went out and we were told that the major component that projects the images had gone out and that a replacement was being developed at Mitsubishi and we would get our TV back in a week. Well, many weeks later and still no repair and just today we were told that the new component isn't any good either. We spent $9,000.00 and have been without a TV since May with no resolution in sight. To make matters worst you cannot get any assistance from Mitsubishi. They stated we could not get our money back and that we would have to wait to let them fix it first. At this point we need help and I know we are not the only consumers having this problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service!
I purchased this HD upgradeable rear projection tv about 5 years ago, and I was generally please with it's performance. In the owners guide that came with the stated in the form of a promise that "We will engineer and manufacture the upgrades necessary so the HD-Upgradeable television you purchased today can be made compatible with near-future advances in digital television and digital interconnectivity". Since when my 2003 model tv was not equipped with a HDMI input when it was manufactured, I tried to find out from Mitsubishi if there was a way for my tv to be upgraded to handle this new digital interconnectivity. AS Promised. I gave up trying to contact them through there e-mail contact after three attempts, and getting no response.
I then started writing to them. After the third writing, I received a response, saying that they tried to reach me by phone without any success, and I should contact their customer service department. After two days of being put on hold for long periods of time, I finally to talk to a real person. I think it was a real person since they seemed to have a bad cold. I was told that there was nothing available now or in the future that would solve my problem.
All I wanted was information about a simple connectivity problem with my $2000 tv, that I expected Mitshubishi might have the answer for. I have written to the company complaining that instead of getting straight answers, all I got from was a run around to a dead end. To this date I have received no response to that letter, and it's been a few months since then. I other have had a similar issue with this company I would appreciate hearing from you.
I think Mitsubishi should at least apologize for making promises it can't keep, and for waisting my time.
After this experience I don't think I'll buy another Mitsubishi product
We need help, lamp out 4 times on 1 year old tv! Mitsu not helping!
a bunch of liars!
I just bought a 2001 dodge 1500 pickup from your car dealership. This vehicle was bought 7 19 07. The salesman told me one thing then after getting contract at home and studying it I found out he lied. On 7 19 07 went and complained to a manager Mr. Ainsworth and he promised to get back to me in a couple of days, am still waiting to hear from him. The credit manager sold me an extended warranty contract which he told me covered the vehicle bumper to bumper for all repairs. This was another lie. After taking a little road trip this past weekend, found some things wrong. Some of which were wrong to begin with but as I bought the vehicle as is they told me to wait for warranty papers and then bring in to fix.
The salesman also told me this vehicle had so many hundred point inspection which if so these things should have been picked up and fixed before being sold. This was another lie. After taking vehicle to service dept. today and telling them what I found out wrong, they called the extended warranty co. and they said none of this was covered under the warranty. This included Check engine light, power door locks, and the A.C. Now as I am in there signing all these papers, you take the mans word for things without getting into detailed reading. If you are going to allow a dealership like this to use your name, I think you people are in deep trouble. In my years of doing business if I had a bunch of liars like this working for me and dragging my name down I am afraid I would have to do some thing about it. As a new dealership I understand they must start off with a good amount of sales but not this way. You can be sure that my message will get around as to this dealership and the Mitsibushi name.
do not honor promised warranty!
At Christmas of 2005 I bought a 52” DLP Mitsubishi television at Best Buy. I did not take out a Best Buy warranty, but was told that the TV came with a 1 year IN HOME warranty provided by Mitsubishi. When my TV needed service while in warranty (just before Christmas 2006) I called Mitsubishi for service. They told me that they did not currently have anyone to service my area and that I would have to take it in for service. I asked them about the in home part of the warranty and they said, “Well, that is something we try to do, but if you live away from a city sometimes we can’t.” I said, “But that is not what I was told when I bought the television.” “I know, but that is the reality of it. We can’t help you. If I were you I just wouldn’t buy any more of our products.”
Well, that is all fine, and I assure you that I will follow that advice, but that did not do anything for the repair that I needed on the TV I bought under the pretense of it having an in home warranty. I had to take off a day of work and drive eighty miles to their nearest service center, and 80 miles home. Then when it was ready, I had to make that same 160 mile trip. Pretty poor for a company that said they would service it in my home. I filed a complaint with the BBB but they basically said too bad, so sad.
I guess its pretty bad when a company tells you not to buy its products haha. I know this post is two years old, i hope things worked out for you though.
Mits is being sued over their DLP's as they have numerous problems with them. Do a search for CNET.com and mits as there is a whole forum regarding it.
dirty, shameful and dishonest tactics
Let me tell you a little about my experience with McGinnis Cadillac in Houston, TX.
During an online search for a pre-owned vehicle, I came across what I thought to be a pretty good bargain from McGinnis Cadillac.
I called the number listed, and spoke to a sales person. He gave me some information about the car, and I went to look at it during my lunch break.
The first time I got there, the car was blocked in by about 5 other cars, so a test drive was out of the question. I had to come back a second time to test drive it. After driving the car, and deciding I liked it, we negotiated a price a day or two later, and I informed the sales person I intended to have the vehicle inspected, and, should the vehicle pass inspection, I intended to purchase it. I SPECIFICALLY asked him what the protocol would be for taking the car off the market, asking him if a deposit was required, and telling him I would have no problem leaving one. HIS WORDS: "Consider it held." I informed the sales person that if he needed a deposit, or needed to get a hold of me for any reason, to not hesitate to call me. I worked about 2 miles away, and could easily drop by. I contacted an inspection company on a Thursday (1 day after we agreed on a deal). They inspected the car the following day (Friday).
Saturday gets here. At this time, the report had been completed, but the results had not been made available by the inspection company. I receive a phone call from the sales person Saturday evening, informing me that someone is looking at the vehicle. I tell him I don't yet have the report, and ask him if he needs anything from me to ensure the car will be held. I tell him that I will contact him the second the report is in my hands. He tells me he'll let everyone know, and not to worry.
It's now Monday. The report is posted at around 8AM my time, and I call the dealership at around 10AM (I believe the earliest they open). There was nothing on the report that would have stopped me from buying the car. I had a question about a minor line item on the report, but that was basically it. The sales person tells me he will go retrieve the car.
I get a call from the sales person 30 minutes later, informing me that they sold the vehicle Saturday evening. He is apologetic, and keeps saying he "doesn't know what happened". When I press him as to what happened, he doesn't know what to say. I proceed to remind him that they promised to hold the car, and I had offered on multiple occasions to leave a deposit. All I get is "I know, I'm sorry". Furious, I ask to have the inspection fee refunded ($99). He says he will ask his supervisor. I get another call 30 minutes later, informing me they are unwilling to refund my inspection fee.
I leave a message to the owner of the dealership. He calls me back, sounding very concerned. He says he will investigate this "right now" and get back to me today. This was around 2PM this afternoon, and the dealership has long since closed. I'd be real surprised if I ever heard back from him.
I imagined such dirty tactics from a dealership who has a broken-down trailer as a storefront, but not a Cadillac dealership. NOT ONE THING about my experience with this classless organization has been positive. I will contact the Better Business Bureau and other outlets, so consumers can know about what happens at McGinnis Cadillac ahead of time, and not experience anger and frustration similar to what I have experienced.
The complaint has been investigated and resolved to the customer’s satisfaction.
It is unreasonable for you to expect them to hold the car a whole week for you when the inspection took place on Friday. Your inspection company is the problem. Next time you should take the car to your mechanic, have them give you their feedback in less than an hour. I have never heard of an inspection report that takes 3 days. Just get the red light or the green light from the mechanic. Or were you planning to itemize a litany of little things in order to try to win big concessions?
multiple mitsubishi electronics 62 diamond micro display dlp hdtv big screen problems
I have been a devoted Mitsubishi Electronics customer since 1998 when I purchased my first Mitsubishi 50” Big Screen TV. However over the past two years I have been very unhappy with my 62” DLP Mitsubishi Electronics Diamond purchase.
On February 4, 2005 I purchased a Mitsubishi Electronics 62” Diamond Micro Display DLP HDTV Big Screen (my third big screen since 1998). On February 19, 2005 the set had to be replaced the first time due to a software issue. Three to four months after my purchase I started to notice spots on the screen. Thinking the spots were on the exterior of the Diamond Shield I cleaned the screen without seeing a big improvement. I decided to leave it alone for the next few months because I didn't want to remove the Diamond Shield and I figured it was just a build-up of dust due to static electricity. I could no longer take the spots on the screen so I removed the Diamond Shield and cleaned all the surfaces. I re-installed the Diamond Shield, turned on the TV and to my surprise I didn’t notice any difference. I called the store where I have purchased all my Mitsubishi Electronics products and arranged a service call to inspect the TV. They sent a service technician out to inspect the TV in January 2006. He proceeded to take off the entire screen and point out the dust on the small mirror in the front of the TV. He cleaned the mirror, reassembled the TV and the picture was great once again.
March 22, 2006, three months later the spots were back and it was obvious that this was going to be a never-ending cycle. A technician was sent out again to attempt a repair. He disassembled the TV again and attempted to repair the mirror. This time Mitsubishi sent out instructions from their technicians on how to make the repairs.
In September 2006 the spots were back. Mitsubishi insisted that the TV had not been serviced correctly in the past and wanted to try again. I agreed only if they agreed to replace the TV if the problem came back. The repaired was AGAIN attempted in September 2006.
In January 2007 the spots were back. Mitsubishi this time has been impossible to reach. I believe it is a stall technique used. I have spent over 10 hours on hold over the past three days trying to talk to somebody in level 2 support (the only people who can make a decision). The one time I spoke to Julio in level 2 support he told me they were going to replace my WD-62825 with a WD-65831. He was going to start the paperwork and call me back within two hours. I am still waiting for his call. This replacement was acceptable to me; this would be a Diamond for a Diamond set. When I spoke to somebody in level 1 support the next day I was informed that they would only replace it with a lesser model now. I have been unable to reach anybody at Mitsubishi to explain the change. I do not agree and will only accept a diamond for a diamond.
I consider this issue to be a design deficiency and would expect “THE LEADER IN TELEVISION TECHNOLOGY FOR MORE THAN 25 YEARS” to stand behind their product and correct the problem.
I have made the following Mitsubishi Electronics purchases since 1998, and estimate that I have spent over $22,000.00.
11/29/98 Mitsubishi 50” TV VS-50703
11/29/98 Mitsubishi Hi-Fi VCR HS-U590
12/04/99 Mitsubishi DVD Player DD-4000
12/28/00 Mitsubishi HD Dish SRSD200
03/06/00 Mitsubishi MGA Stereo MVR900, MS200 & MR50705
01/31/01 Mitsubishi SRSD50
03/13/01 Mitsubishi 55” HD Ready TV Platinum Plus WS55857
03/31/01 Mitsubishi HD Receiver SR-HD400
03/31/01 Mitsubishi Rack MR-50705
12/23/03 Mitsubishi DVD Player
02/04/05 Mitsubishi 62” Diamond DLP Big ScreenWD62825
02/04/05 Mitsubishi 62” Matching Base MB62825
11/11/06 Mitsubishi LCD Flat Panel HDTV LT-37131
I do not consider this acceptable performance out of Mitsubishi Diamond, “A CUT ABOVE” and if the truth were told neither does Mitsubishi Electronics.
Navigate to web site http://www.photoshelter.com/usr-show/U0000aDzX9Z3xLs4 to view pictures of what is required to attempt a repair. Click on the Mitsubishi gallery.
I purchased a Mitsubishi Diamond because I wanted “THE NEXT LEVEL” in picture and TV performance. This has not been my experience and Mitsubishi refuses to correct the problem. Replace the TV LIKE for LIKE Mitsubishi. I have had two years of excuses.
The complaint has been investigated and resolved to the customer’s satisfaction.
I own a 2018 Mitsubishi RVR 1.8. I have been unable to get parts for this model in Cyprus from the main dealer in paphos as they tell me that it is not made for the European market. I have already sent 2 emails with no response. Please can you inform me as to what to do
That car radio is no good is the car front end Something knocks all the time The Backsheet shaken Car Cut them off on me
Hello, i have a complaint regarding a new car i bought from habtoor motors in uae, i need some one contact me for more details
My emaid is. Mostafa.sabry930@gmail.com
I am mohsin from pakistan, I have 1998 toppo bj in karachi. I want new rare and front wind shield glass. Kindly confirm if you provide at my destination with cost of both wind shield and shipping charges.
E-mail: alam_eco@outlook.com
Whatsapp # +[protected]
Waiting for your response.
Read the email in the pictures.
There's not enough room for my complaint and now you're saying it won't be resolved unless I write more pointless [censored] in this message.
So aaaasssgghcjxjfkffkgkfjcjcjckcncncncnc
Hi sir
Recently i bought a Mitsubishi Outlander From Durban NMI
when they delivered the vehicle, the give us only one head phone, how do we manage with i set of headphone to 5 passengers, please advice us in this situation
Regards Dency
dencyvarkey@hotmail.com
[protected]
My Vehicle is held up in Urugoda workshop in Colombo for last one month.
They are unable to do any work because of system change.
This is not acceptable for a Japanese company of your reputation.
Due to the system change they are workshop is unable to order any parts within the company or to import from Japan.
Hi sir
Recently i bought a Mitsubishi Outlander From Durban NMI
when they delivered the vehicle, the give us only one head phone, how do we manage with i set of headphone to 5 passengers, please advice us in this situation
Regards Dency
dencyvarkey@hotmail.com
[protected]
My Vehicle is held up in Urugoda workshop in Colombo for last one month.
They are unable to do any work because of system change.
This is not acceptable for a Japanese company of your reputation.
Due to the system change they are workshop is unable to order any parts within the company or to import from Japan.
I was told by the service advisor that my warranty will be void once I use a semi synthetic oil. This is the reason why I opted to choose fully synthetic though my preferred oil is only semi synthetic.
Please help to explain how true is this.
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In April 2009 we purchased an LCD Flat Panel HDTV 52 inch, just last week the left side became discolored I called Mitsubishi and they gave me 2 numbers of TV repair shops that I could call so that they could diagnose the problem BUT I had to pay them $80.00 the diagnoses was a panel is going out, panels the repairman said Mitsubishi knows are faulty! So I followed the process of faxing the diagnoses, proof of purchase etc. Mitsubishi called and said they would replace the panel which costs $1892 BUT again we have to pay $225 in labor and a $40 reroute fee SO they want us to spend $365.00 to pay for their faulty panel to be replaced! I think they should either replace the TV or give us approx $2200 (cost of panel and repair) to buy a new one! I suggest you really investigate this company before you buy their product!
My Mitsubishi is a 73" dlp that is only 2 years old. When it was new the light engine had to be replaced which was covered under warranty. I purchased a 5 year extension warranty through a separate company. The TV died on Oct 31. Just shut off. After three weeks I was told the parts distributor was back ordered on the part. They said I had to wait as my comtract doesn't cover backordered parts. Well I spent two weeks with them about every 4 days and finally got the part number. I called Mitsubishi USA parts and found that they did in fact have the part. I spent more than $50 to buy a thermal coupler which I was told was bad. I got the part finally (TV out for over a month now) take it to the repair shop, they put it in and the set works for 15 minutes then shuts off again. I have no idea what they are going to do now but the repair shop said it needed another light engine. Hopefully the warrantly company will offer me a settlement and I will never buy a Mitsubishi again. This was my second. The first was a projection HD system and they had to replace the board at a cost to me of $500. Mitsubishi doesn't give a [censor], I plan on joining the class action law suit against them and maybe recover some money. I'm off next week to buy a 65" Panasonic plasma.
I purchased a model WD-52327 in December of 2006. Recently I noticed five pairs of dotted lines running vertically and evenly spaced across the screen. I rferenced my owners manual and found a website that provided me with an authorized service provider that would come to my home and look at the tv. (Several I called advised me that I would need to load up the tv and bring it in.)
When I was told what the cost would be I declined to have it repaired (it cost me $105.93). I then contacted the customer relations advisor and was advised that the service provider I used was not on their list and that I would have to have a "current" provider diagnose the problem and submit a repair estimate. Once they received that they would determine the extent of their participation in the repairs.
I called the first service provider and they advised me that they no longer repaired TV's! I called the second provider and learned that I would have to bring the tv in and they would diagnose it. I called Customer Relations back and advised the person that I couldn't carry the tv down steps and load it in my vehicle. After some time they called back and agreed to have the service provider come to my home to get the tv and they would pay for this "service call".
The service provider then advised me that he would actually send the tv to another location (about 100 miles away) to have it diagnosed and by the time repairs would be made and the tv returned I could expect to be without it for approximatley 4 weeks!
I have put any further action to get the tv repaired, on hold until I could further explore whether or not I want to spend an unspecified amount of money on it. I am being told that Mitsubishi might pay for some or all of the parts or they may not; and they may pay for some labor...or not. They don't know what they will pay until they find out what is wrong.
The first service provider after viewing the tv advised that it was the "light engine". The second provider advised over the phone (after I described to him what the problem was) that it was the " light engine". How many people have to say the same thing before Mitsubishi accepts the source of my problem?
I feel like Mitsubishi is putting up as many "hoops" as possible to see how quickly I will give up and go away!
Oh, by the way, I am being told that labor and repairs could be in excess of $2000.00 and I paid less than that for the tv less than three years ago.
Where do I sign-up for the class action lawsuit?
Gary Eggert
As a former Mitsubishi employee I spent 1 year there as a temporary employee, well 99% of consumer relations are temps. When you call in, you first get ventus which is located in Manila Phillipines. They are reading from a script and are instucted NOT to transfer the call to the U.S. unless they cannot handle the issue. When you do get the U.S. office, the consumer relations advisors are not properly trained for assisting with trouble shooting, yet reading from the instruction manual, or given answers from the technical advisor Curtis Gentry. He can be reached at [protected], his DIRECT line. He will not take transfers from advisors, only answer questions from advisors by asking three more questions. Please call his extension with any technical problems you may experience. In regards to chassis repairs, that is the rule, NO REPLACEMENTS, ONLY REPAIR, advisors are given no choice but to relay that information. When you ask to speak to a supervisor, there are two of them, Arjun Sheth AKA AJ, and David Ratinoff. When you customers ask to speak to them, there only job is to monitor what each advisor is doing, let me tell you it's like working in prison over there and we commonly joked about that. When a supervisor is approached with a question, they all have different answers hence the lack of training and the fact they are complete idiots. A trained Monkey can do there job, LITERALLY. All they do is look to see who is doing what from there double monitored desk. When a customer asks to speak to a supervisor, we are INSTRUCTED to say they will call back in 1-2 business days, and if the customer is irrate, which most are with the product, they say "Tell the customer we'll call them back before the end of the day." Which they have no intention on doing, and then a week will go by. Advisors have a breakdown sheet regarding what they can do to help the customer for repair, depending on the age of the unit. They will repair the unit untill repair exceeds the value of the set, but not what you paid for it, DEALERSHIP cost when there have been multiple repairs in a short period of time. After your Mitsubishi 1 yr manufactorer warranty runs out, you are referred to you extended warranty company, if you have none, they will assist and cover up to 18 months from purchase date accompanied by a receipt, if not then the day the t.v. was shipped to the dealer. Oh and for your info, Arjun Sheth AKA AJ's DIRECT number is [protected], David Ratinoff's DIRECT number is [protected]. When assisting customers, they are not instructed to do what is right for the customer, but how much we can save the company including flat out denying the customer assistance right after the 1 yr factory warranty was completed. Then we have AJ and David's supervisor, Vigil White, his DIRECT number is 1-[protected]. His job is to do nothing but sit in his chair and pretend he is running the department like he was General Douglas MacArthur due to his extensive war commendations while fighting wars in Playstations 1, 2, and 3 as well as X Box. This is his first real job and has been there for about 20 years as skilled as a well trained ninja in the arts of "How not to supervise" and "How to know nothing about your product and rise the ranks", remember, we are dealing with a honorary war hero. He won't speak to ANY customer UNLESS the President of Mitsubishi has been written a letter about the customers disatisfaction of there product, and that is the BEST way to get your t.v. replaced. After that was done, he will just assign the file to some advisor who already has 100+ files to work on in his 8 hour day, THEN will hound them until the issue is resolved and he will offer no support to the advisor. It is LITERALLY the deaf leading the blind. The corporate address is 9351 Jeronimo Rd., Irvine Ca., 92618, but let me tell you the highest person to speak to is Vigil White. His boss is Glen Yama[censored]a, his DIRECT number is [protected]. All these phone numbers will be helpful to you, ESPECIALLY Curtis Gentry techincal advisor who is the ONLY employee in consumer relations that half way understands how to trouble shoot the t.v.'s. If you need to complain about Vigil White, I STRONGLY advise you to call Glen Yama[censored]a, and if you want your t.v. replaced, write the president of the company Yashi Moriyama. Good luck with your issues.
I haven't yet gone through the repair process. My set just started acting up. I bought it in early 2006. It worked OK up until now (periodic unexplained audio outage that could be fixed by unplugging and restarting). However, it has rapidly begun the color and crispness problems of the type noted above. I emailed the attorney who posted above, but I haven't heard back yet. I'm dreading this process.
We also have a Mitsubishi TV that has been at the repair shop for over six weeks and now we have been informed that it will be another 6 to 10 weeks. The repair shop is also upset because Mitsubishi does not allow them to replace the chassis, but rather insists that they send the chassis in and then it is sent back. This takes weeks. In our case, the company required that the capasitor be checked first, which was not the problem, and we are now just starting the waiting weeks.
Was a class action suit ever filed? And if so, please give me information.
August 23, 2008
Anyone that owns a Mitsubishi DLP HD Television “WD MODEL” has much in common with numerous disenchanted owners.
Refer to the CNET forum at:
PG 1 OF 34 PGS
http://forums.cnet.com/5208-7596_102-0.html?forumID=60&threadID=257865&start=0&viewMode=threaded
PG 34 OF 34
http://forums.cnet.com/5208-7596_102-0.html?forumID=60&threadID=257865&start=495
Every owner and prospective buyer should read about the ongoing issues to date. There are 503 POSTS AS OF 8-23-08 regarding additional ownership costs, numerous problems in connection with parts, service, warranty issues, dealer non-performance, care/maintenance, warranty non-performance, expiration of major parts (chassis), etc.
Purchased a Mitsubishi DLP HD Television “WD-52725 MODEL in March 2005. The following repairs were performed with the last entry still awaiting a response.
01/08/2007 Lamp Replacement Necessary
03/22/2007 Software Upgrade Necessary
07/16/2007 Software Upgrade Necessary
08/22/2008 Pending Necessary Chassis & Lamp Replacement
w/ additional parts possible upon installation of said items
Did a Google search but could not find any information regarding a lawsuit for this issue. Perhaps there will be soon once the receipt copied on this message sees this.
cc: harry@millslawfirm.com info@millslawfirm.com
Hi i am having the same problems,mitsubishi offered me another tv a wd---31 or 34 but i very leary of excepting one of these after reading all of the complaints i am interested in joining this lawsuit, read my complaints o n this board in the same above name and phone number, please leave a message.
We are about to file a class action lawsuit regarding this model of Mitsubishi TV, among others. If you would like to call to describe your problem (e.g., was it a light engine?), and/or discuss your rights, please contact me at harry@millslawfirm.com.
Note: California law requires me to state that this is an advertisement for legal services.