Mint Mobile – Problems receiving sim cards

On Sunday 10/30/22, I purchased a family plan with Mint Mobile. $104.00 was charged to my card within minutes. I was told that I would receive 2 sim cards to activate to start my service. I should have received them 2 to 3 business days. I gave them 4 days. On the 5th day Friday 11/4, I decided to check the tracking number from my order. That is when I discovered the cards hadn't left the warehouse in Calif. so I called customer service and was told they would escalate my order, they would cancel the first sim cards and rush 2 new ones that I would receive on Monday 11/7. I began wondering why I had not received any emails about my issues, so I called again that morning at 9:30 est. I was told that it would be escalated again because one of my cards had been activated by someone named Siyamli and was activated 5 days earlier.This means the call I made on Friday, should have alerted them.Then I was told that they would call me with a new tracking number. After 6 hours, I called back and was told they needed to cancel my order and refund my money because of the mistake. Then they tried to get me to start a new order. I told them that there was no way I would give them any more money.