The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
I ordered two items (on 2/1/2016) from them and I already knew that delivery time would be slow, BUT the also offered Tracking Service. I thought it would be worth it just to see the progress on my packages and to THIS (2/17/2016) day, there is NO TRACKING INFORMATION AVAILABLE. It even says to Check with the Seller. I've communicated with these people AT LEAST 6-7 times and ALL they tell me is that delivery takes time and to just wait. NO MENTION AT ALL about offering/charging for a service that DOES NOT WORK! They're FRAUDS!
Light In The Box customer support contacts
Dear GLMit,
We apologize for the inconvenience caused by the tracking service not functioning as expected.
We understand your concern and recommend submitting a customer service ticket with your order details so our team can check the tracking status and provide accurate information.
*On the website*
Go to My Account ? My Orders ? select your order ? click Customer Service
*On the app*
Go to Account ? Help Center ? Contact Customer Service ? select your order ? click View Details
Our team will get back to you within 24 hours.
Thank you!
We apologize for the inconvenience caused by the tracking service not functioning as expected.
We understand your concern and recommend submitting a customer service ticket with your order details so our team can check the tracking status and provide accurate information.
*On the website*
Go to My Account ? My Orders ? select your order ? click Customer Service
*On the app*
Go to Account ? Help Center ? Contact Customer Service ? select your order ? click View Details
Our team will get back to you within 24 hours.
Thank you!
Resolved
This complaint has been resolved automatically due to user's inactivity.
1 comments
MinIn The Box is an International online SCAM Company. All the good coments are shills, dont belive them.
I ordered some watches (3) from them that never arived. And the Corespondence to them is all automated that is never ends and is fruitles. If yo don't want to be scamed by them, Then give them a miss and keep your money safe.