The complaint has been investigated and
resolved to the customer's satisfactionResolved Michaels Arts and Crafts — problem with returns
resolved to the customer's satisfaction
I tried to return an item that was packaged in a way that it had to be torn open and couldn't be repackaged. It was the workings of a clock that I needed to try and see if it would fit. It didn't. They wouldn't take it back because I had opened it. I had my receipt in hand. Since then I have contacted Michael's by email and all I get are form replies. They tell me that I can return an item in original condition. Now, how can you do that if you have to tear open a package to try an item out?? Now they don't even respond to my emails. This has been going on since July. Great customer no-service.