Meijer review: Online pickup

Order #: [protected]
Arrived at 11:10 and called to inform them I was here for the pickup for 11am-12pm. They stated they were just finishing the order and it would be out shortly. I received a text at 11:17am stating the order was ready. At 11:37 I still was waiting so I called again and they said they would check and came back saying just a few morning minutes and it will be out. In the meaning time a car that came 10 minutes after me received their order while I was still waiting. Order finally came out at 11:46. How is this convenient?
This is actually the second time this happened - the last time we waited 40 minutes even when the email confirmation from a few hours prior stated it was ready. This time as well there was three vehicles who arrived after me and received their orders before mine.
This is so frustrating since it is to be about convenience of not going in the store and spending extra time. Unfortunately not impressed with online pickup