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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

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G
10:32 am EDT

McDonald's burger

I ordered a #3 in the drive thru at 10:30am today. When I got home about 5 mins later I opened the bag and was dissapointed with the brown soggy french fries. How they were soggy at start of lunch service baffles me but OK... Then I started to eat my ddble quarter pounder while trying to work so I really didn't notice the meat was raw until several bites in. I hope to god I don't get sick!

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A
8:39 pm EDT

McDonald's advertisement

Recently showed an ad that indicated a flatline on a heart monitor. If you have ever watched someone die and see that line go flat you would not see that as an appropriate ad...this on the heals of your bereavememt ad...what an insensitive group you have providing your advertisement. Honestly it makes me not want to eat at McDonald's again. I usually go once a day for breakfast and a few times a week for another meal. That will be changing. Truly disappointed.

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E
11:12 am EDT
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McDonald's food not cooked

I got a take out meal from macdonalds oakenshaw in redditch for me and my boyfriend to get home to find out that the fries were still hard and half frozen, they looked like they hadnt even seen the fryer! who ever had bagged up my food could of clearly seen it wasnt cooked but still severed it anyway. I have a photo of them too! It was disgusting. So annoyed to spend money for your food to go in the bin! I wont be going there again!

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10:02 am EDT
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McDonald's poor service, very slow, cold food.

store #11038
very slow and unorganized crew. placed order at the walk up display and still waited 15 minuets to get my food. 4 people in the whole store. two already placed order. hotcakes where cold. terrible service. their was a employee ordering food and he received more attention than anybody, besides laughing and making jokes about their job. very unprofessional service.

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11:51 pm EDT

McDonald's my meals

Went to McDonald's. Constitution ave Colorado springs CO. I do not eat McDonald's often and remember how good a big Mac is. I asked for NO lettuce extra pickle. ONE PICKLE SLICE. like COME ON. And fries? Freezing cold, and literally my medium fry you could t even see the fries from the open side of container. The "diet Coke" we both got is watered down and is not carbonated. Like come on McDonald's we pay you 16 for a meal to enjoy and I am disappointed. HORRIBLE excuse. Why come to your restaurant when what we get is basically half of what we ordered and we pay over double the price we paid several years ago? I would honestly like an honest response. It's agitating. Thank you

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9:30 pm EDT
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McDonald's manager /employee behavior

Set at drive thru waiting to give order and the other land was being attended to over mine several times. Went into lobby and while I was in there the manager and employee at do I g drinks was arguii g with one another getting loud and the employee was you g very foul language with other customers and children in lobby this was very unprofessional and uncalled for I do not have any plans to return

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K
9:16 pm EDT

McDonald's I am complaining about the length of time it took me to get my order.

I visited McDonald's (store # 7286) on Saturday September 15, 2018 @ 7:51 pm. My order was simple and straight forward as I did not ask for my burger to be made a specific way, I ordered it straight from the minute. I ordered a Quarter meal with cheese, medium size and a sweet tea. I paid my $7.77 and received my cup for the tea. I went to get the tea while waiting for my order and I cam to realize that there was no sweet tea, they were out so I grabbed a coke. After doing so, I went to stand over by the counter to wait for my meal. I waited, and waited and waited. There was a total of nine people that came in after I did and they left before I did. After waiting 12 minutes, I asked the cashier what was going on, why is it taking so long? The young lady stated that she would check. After walking away from me, she never came back. After waiting a whopping "18" minutes, I asked for the manager. I simply asked him, why have I waited 18 minutes for a standard item from the menu? He said that the person making the burgers skipped over my order and I am sorry. It is on it's way. I was just looking at him like wow!

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Update by Kimberly A Davis
Sep 15, 2018 9:19 pm EDT

I visited McDonald's (store # 7286) on Saturday September 15, 2018 @ 7:51 pm. My order was simple and straight forward as I did not ask for my burger to be made a specific way, I ordered it straight from the minute. I ordered a Quarter meal with cheese, medium size and a sweet tea. I paid my $7.77 and received my cup for the tea. I went to get the tea while waiting for my order and I cam to realize that there was no sweet tea, they were out so I grabbed a coke. After doing so, I went to stand over by the counter to wait for my meal. I waited, and waited and waited. There was a total of nine people that came in after I did and they left before I did. After waiting 12 minutes, I asked the cashier what was going on, why is it taking so long? The young lady stated that she would check. After walking away from me, she never came back. After waiting a whopping "18" minutes, I asked for the manager. I simply asked him, why have I waited 18 minutes for a standard item from the menu? He said that the person making the burgers skipped over my order and I am sorry. It is on it's way. I was just looking at him like wow!

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E
10:32 am EDT

McDonald's service

For the last 6 weeks or so I have had to wait up to 15 minutes for my drive through order. This was never the case before. What's happening that I have to wait so long. It's ridiculous.

I spoke with the manager today and was told the toaster wasn't working properly. I asked what about all the other times. She had no answer. I see lots of other customers parked and waiting for their drive-through order too. They also look annoyed at the wait. IWhat are you going to do to improve the drive-through service?

I don't want coupons for my trouble. I want better service.

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6:25 am EDT
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McDonald's family box

I puchased a $27.95 family box today at around 12.30pm 15/09/2018 from auburn mcdonalds it was a very busy time for me so i didnt check my order before leaving by the time we reached our destination (sports game) i realised i was ripped off i only recieved x2 big macs and x2 cheese burgers with x1 fries and the drinks! i did go back to the store because it initially was my 12yr old who ran in to make the order and when ur number gets called u give the reciept as she did. As a result i was told by the staff at the counter that they couldnt do anything for me because there was no proof of purchase? How is this possible that mc donalds can take your money but not give what you paid for? I feel ripped off and sad as this is something i order regularly from mcdonalds

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D
10:15 am EDT

McDonald's service and atmosphere along with cleanliness

On 9/12 I took my son to the Yorktown McDonalds #25251, been going there for years. Workers at counter were impatient and rude, had asked about a specific sauce and was told they had it so when I went to counter to get food asked about it and was told rudely they no longer carried and if I wanted a different one then what was it? Couldn't believe the rudeness. So took tray to sit and was surprised to see a child around 4 sitting with an adult who was sleeping in booth, the child said wake up mommy several times. Windows and floors were very smudged up and dirty. Was a really unfortunate lunch. Not happy with our dining experience. Thank you for listening to my concerns. Susan Baker at [protected]@cox.net

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V
10:30 pm EDT

McDonald's quarter pounder

Order two Quarter pounder meals through the Drive thru this has happen many times before, they are suppose to cook it when you order it the pattie was burnt ! dry Rubbery look like a Hamburger not Quarter pounder couldn't eat it, terrible, so I call the store and ask to speak the manager, the person who answer said she was and I told her the problem and all she said was she was sorry, OK is that it ! never said can we at McDonalds can replace your meal NOTHING! So I ask for your Corp. Office Number she told me it was on the receipt so I told her I can't even read the Receipt I have pictures of the Quarter pounder and of the Receipt, For 15 years I've been going to that McDonald's the customer service is in question they need a lot more training specially in Customer Service being in customer service should be handle with pride, this I know cause I was a McDonald's Employee in New York City I just hope they are not passing Hamburg as Quarter pounder and Old meat as freshly made, my pictures will be on Face Book Thank You Vivian Palmer

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O
5:04 pm EDT

McDonald's milkshake

Today is National McDonalds Chocolate Milkshake Day according to the news. Do you think I could get a milkshake.. Noooo Every McDonalds I went to the machines were broken (at least that is what they said)
Really? Every machine? Or I read where many McDonalds Franchises complaining about taking to long to clean the machine. Was this just a protest? I don't know but it was your stupid national day and you don't even stand behind it!

Lazy Franchise or Employees?

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Y
11:39 am EDT
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McDonald's sausage macmuffin with egg

Hi,
Today at 10:59am at McDonald's from store #17768. I order a sausage egg mcmuffin and when I checked it wasn't what I order . So I went back and made a complaint to a cashier. After I made my complaint I heard the Hispanic cookers say to put saliva on my food and said it about three times loud thinking that no one will understand her ... So I talked to the manager and she said that she couldn't do anything because she doesn't speak Spanish ...so she didn't take the time to punish her cookers for what they
Had said... I find this really disgusting that they would do that to the food very unprofessional .

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A
9:04 pm EDT

McDonald's the food all of it

I'm writing to complain about consistently bad food being provided at the Sterling Va. Store on sterling Va. Over the last 2 weeks alone, they have served us horible food. My wife ordered a dailydouble with light mayo and it came literally oozing mayo it was gross. I ordered the steakhouse burger which is really good at other stores. Here it comes with badly burnt onion crisps. And for the second time in 2 weeks I ordered a double steskhouse and the second patty was a small regular hamburger. The fries; I get fries at different McD's all iver DC and tgey are alwsts hit and fresh. This McD's never serves hot fries even when I specifically ask for them. Tonight however they were particularly awful. Under cooked and soaked in grease. Completely inedible. And my wifes fish sandwiches were ordered plain. And the special order ticket was on the container. They came with everything including huge globs of tarter sauce. I have tolerated half crappy food from this store for a long time but now it's exponentially worse. I'm done with this store. Not McD's just this store. I've been eating McD's food for 50+ years and never been so disgusted by the food as what we received tonight. I work in the District of Columbia and eat at the store in town at times and the food is always perfect. The managers at this Sterling store should spend time in a DC store and learn how the food should be served.

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7:54 am EDT
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McDonald's very unsatisfactory food

My wife and I were driving home from Virginia to Michigan. We stopped at a McDonalds at 7am to order breakfast for the road. While driving a few miles down the road we started eating our Sausage, Egg and Cheese McMuffins the they were full of egg pieces of egg shells. Almost made us sick, they tasted disgusting. We wanted to get home and didn't have time to turn around to return them.

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3:11 am EDT
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McDonald's wrong order

It was a very disappointing visit to your Spinny's outlet this Thursday Have been visiting McDonald for many years and never had such situation earlier. As per attached pictures had ordered for Veg happy meal whereas the order received was Beef happy meal and staff insisted it is correct . Ref to attached pictures it is clearly shown Beef is a different product altogether and by all means it cannot be same. It is a matter of big and serious concern as it is not related to taste or flavor but strictly with my Religion. Luckily I didn't had it and was replaced by veg later on when I insisited.
Kindly take appropriate action and clear instructions to be advised to the staff when it comes to Vegetarians product .

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C
C
Challenge of Siblings
, US
Dec 20, 2021 4:34 am EST

WHY DID YOU INCREASE THE ICECREAM CONE FROM 1 dirham to 2 dirham now HOW WILL I EAT MY AFTER SCHOOL ICECREAM

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F
12:49 am EDT

McDonald's service

Everytime I come through that drive-through at McDonald's they screw up my order. In one way or another they either forget something or they get the whole thing wrong. The people that work the drive-thru window are less than educated in my opinion. I'm so tired of it that I'm willing to drive out of my way to a different McDonald's. And the fact that you're making this so difficult for me to file leads me to believe that you don't give a [censored]. why do I have to write a freaking essay just to get the point across that they screwed up my [censored]ing order at the drive-thru window

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A
9:12 am EDT

McDonald's second time this happens they get my order wrong and I completed a survey. I was contacted because of my inconvenience

My order was incorrrect i ordered a Sausage McMuffin with egg and when I get home it did not have no egg. I completed the survey and I was contacted for it. The lady told me she would send out a card for my inconvenience and that because she was out of town it would take a week so I waited and it's been already 3 weeks and still nothing . This has been the second time this has happened at this McDonald's

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K
1:10 am EDT

McDonald's food made wrong

I went to McDonalds I order pick 2 Filet O Fish and 10 piece chicken nuggets after that I ordered two Big Macs extra cheese extra mac sauce a medium fry in two large Cokes. I was charged 40 cents for cheese and 50 for mac suace. This was at 11:51 PM I get home to realize the didn't put extra any thing after I was charged. So I drive back wasting my gas and time now it 12:05 am I tell the employee over the speaker they messed up my over nice and polite so the tell me drive to the second window so after waiting behind three more cars I'll get to the window and the manager was trying to hand me someone else's full so I told her no my order was made incorrect and the guy on the speaker told us to try for it so I gave her back the two burgers in the fries because now the fries are going to be cold when I get home with the burgers and she tells me she just put the order in if I can pull up after sitting there waiting in the waiting area for 20 minutes watching 10 cars drive away and complain about their service and waiting in the line I continue to wait for my food. An employee brings out the food and I told her did she put new fries in the bag because I've been waiting for 20 minutes my drinks are water down now and the fries aren't sure are cold she told me she cannot replace the fries because they weren't made wrong which she is right they were not made wrong the burgers were made wrong so how do I wait a whole 45 minutes to get a burger to turn around and eat cold fries so she told me that she was not going to replace it then she got an attitude walked off and said hold on hold on sent another employee outside the other employee approaches hands me the fries and I asked him for her name because when I asked her friend her name she walked off he told me her name was Gina she is a manager. I don't know what kind of customer service that is because I was in Customer Service for 5 years number 1 the customer is always right you messed up my order I was charged for the extra cheese and extra mild sauce it was an inconvenience for me to have to drive back to get my food made correct and now you want to act like I'm inconveniencing you. That is very rude I could have came back loud obnoxious and angry screaming in her face but I did not do that not to mention I waited in the Drive-Thru for almost 25 minutes just to receive two Big Macs in a fries but as I'm sitting there I say to managers walking out with two bags of food and the drive-thru line is around the building but she's explaining to me that she's busy my personal outlook on that is if you were busy then your managers should stay behind help you clear those orders so you can get people's orders correct and then you don't have to take it out on the customer. All over bad service for Elgin bluff city st Charles st location

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K
1:51 pm EDT

McDonald's service/drive thru

I went to the drive thru 1052am on 9-8-18. Store #21666. I ordered hash browns and a steak bagel. I was told to pull up in # 1 reserved drive thru parking spot. After 5 minutes, they pulled another customer up in #2 reserved drive thru parking spot, followed by yet another customer into #3 reserved drive thru parking spot. After another 5 min, they brought out food to #2 spot and asked me if i had a cheeseburger. I said what i was waiting on and he said ok and left. I proceeded to wait ANOTHER 10 min, still nothing. Finally the guy in #3 reserved drive thru parking spot went in cuz he was tired of waiting. I followed. After ANOTHER 4 min inside, I FINALLY got my food and need to tell you, was late for work because of this. I have never been so disgusted with service. Left there at 1120am ! Fyi. They were NOT busy inside or out! No excuse

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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