CB Fast Food Chains McDonald's Complaints #2262-2281

McDonald's review: awful service ( 6 comments)

budney of The Bronx, US

Dec 14, 2013 5:19 pm UTC

Resolved

I went to McDonald's to get dinner for myself and my family including a toddler who was hungry. I went to the drive through where I waited almost ten minutes for the cashier to take my order. She couldn't even hear my order. I repeated myself several times. She did not offer us a larger size fries she didn't give us a price it was evident the cashier was either new or didn't care about us or her employer. there was only two cars in front of us the first car took ten minutes I timed it. you could see in the window the cashier was joking around and not doing her job. the next car took the same ten minutes and a line around the block formed behind us. we finally got to the window., It took her five minutes to come to the window and give us a price. We paid and then our food was nowhere to be found. I pulled over and went inside to find the manager, staff and cashier playing around, laughing and abusing the food. We were afraid they were going to do something to our food since I had to complain. My wife worked for Burger King for 7 years and knows that this is not a store we will ever go to again. I asked for my money back and ordered a pizza. Please replace the staff in this store. it is a terrible shame when young people have a job and think its a joke, . The only customer inside was served 20 minutes before me. This is unacceptable. this is not the first time this has happened. the incident took place Friday, December 13, 2013 at 6:30 pm.

Thank you,

Ms. April Furtaw Budney

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

6 comments

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bjlinz

Uniontown, US

1 comments

bjlinz of Uniontown, US

Aug 29, 2010 7:59 pm UTC

Verified customer

I went to McDonalds on Mcclellandtown road and waited in line for service for 45 minutes.The girls were to busy talking to take care of customers.I will never go there again

zelliej

Dallas, US

17 comments

zelliej of Dallas, US

Dec 14, 2013 7:06 pm UTC

Verified customer

try burger king

blame the parents here

Dunsford, CA

128 comments

blame the parents here of Dunsford, CA

Dec 14, 2013 11:35 pm UTC

"he did not offer us a larger size fries she didn't give us a price it was evident the cashier was either new or didn't care about us or her employer"

So who is the toddler here, you or your son. If you wanted larger fries than ask for them. Some people get angry if they ask the customer to upgrade, so there is not winning her, also if she is new you can expect her to not be perfect, I am sure when you first started a new job you were not perfect.

blame the parents here

Dunsford, CA

128 comments

blame the parents here of Dunsford, CA

Dec 14, 2013 11:37 pm UTC

I just noticed that myself, foxygrandma, you know how the "wife" works at Burger King, her manager must be paying her to make the competition look bad. Lame.

MkStItCh

Buffalo, US

437 comments

MkStItCh of Buffalo, US

Dec 15, 2013 6:30 am UTC

"The only customer inside was served 20 minutes before me"
How do you know the only person inside took 20 minutes before you if you were in the drive thru?
AND it did not take 10 minutes each for the 2 cars in front of you because NOBODY would wait 20 minutes in a McDonalds drive thru.

I also agree that if your wife works for Burger King then WHY would you go to the competition?

Gabriel

Sydney, AU

2 comments

Gabriel of Sydney, AU

Jan 12, 2014 3:32 am UTC

Verified customer

When allowed to play in full, this isn't too bad. However the cuts used for Foxtel/TV promos are just focused on Breast, Chests and Buttock. They took your 1min and turned it into a 30 sec soft core porno. McDonalds and advertisers - McDonalds sexualising children and young people!

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