CB Fast Food Chains McDonald's Complaints #2-21

McDonald's review: McDonald’s Drive Thru

Scott H Rice of US

Oct 28, 2026 10:25 pm UTC

Verified customer

Featured review

Incorrect Order, Long Wait, and Rude Service – Shrewsbury, PA McDonald’s

To McDonald’s Customer Care,

I am submitting a complaint regarding the McDonald’s located at 534 Shrewsbury Commons Ave, Shrewsbury, PA 17361. I visited this location on October 10, 2026 with my 11‑year‑old grandson, and the experience was unacceptable.

The wait time for our order was extremely long, far beyond what is reasonable for a drive‑thru. After waiting that long, the order we received was still incorrect:

• The fries were cold.
• I ordered one large fry, but was given two.
• We did receive the milkshake.
• We did receive both McDoubles, but the plain McDouble was not plain and had cheese on it.
• The staff member at the window was rude and dismissive, insisting the mistakes were my fault, even though my grandson clearly heard me place the order correctly.

This behavior was unprofessional and disrespectful, and the number of errors in the order—combined with the long wait—was unacceptable. My grandson witnessed the entire interaction, and it left a very poor impression of this location.

I am requesting that this complaint be forwarded to the owner/operator of the Shrewsbury location and that I receive a follow‑up regarding how this issue will be addressed.

Thank you for your attention.

Scott Rice
[protected]

Claimed loss: $20.00

Desired outcome: An apology

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