CB Fast Food Chains McDonald's Complaints #2482-2501

McDonald's review: service issues / faulty installation

Leah_Olson of US

Oct 26, 2010 12:39 am UTC

Verified customer

The following post is an effort to get McDonald Mazda, Classic Soft Trim and Alpine Colision to please take responsibility for faulty installation and maintenance of my car roof and please replace it.

In October of 2006 I bought a new 2006 Mazdaspeed 6 from McDonald Mazda in
Littleton Colorado. When I purchased the car, there was no moonroof
installed. I asked to have one put in by the dealership and paid $1, 500 to
have it installed. When I brought the car in to have the moonroof installed,
there was no reference that the moonroof was going to be an aftermarket
product. There is no paperwork to support that. When I picked up my car in
November of 2006, I was handed a packet from Classic Soft Trim by McDonald
and was told that they don't do sunroofs and used aftermarket companies that
they trusted.

In June of 2007 I had my car in for gravel damage due to a truck who dumped
gravel on my car. There was substantial damage to the car including the roof.
Alpine-Collision repaired my car.

In August of 2007, my sunroof stopped working. It wouldn't open/shut or
operate at all. I called Classic Soft Trim and they arranged to have the
sunroof repaired. They picked up my vehicle on 9/10/2007 and returned it
9/11/2007. I do not have copies of the work that they have done but I have
phone records and the Corporate Classic Trim company has records as well.

In May of 2009, my sunroof stopped working again. Since I was out of
warranty, I decided not to get it fixed.
In June of 2010 I noticed several rust spots and bubbling around my sunroof.
My roof also started leaking and dripping into my driver's side of the car.

I called McDonald Mazda in August of 2010 asking for Classic Soft Trim to fix
my car. On September 10th I dropped my Mazda Speed6 off at McDonald Mazda and
they had Classic Soft Trim look at my car.
On Tuesday, September 21, McDonald Mazda let me know that the sunroof company
would not fix my car because it had been painted by Alpine Collision. I
picked up the vehicle on Friday, September 24th.

On Friday, September 24th I called Alpine Collision and faxed him
the work order from 6/2007 on Monday, September 27th, 2010. I also brought
the car in on Thursday, September 30th for him to look at the vehicle.

Both Alpine Collision and myself have been trying to contact Classic Soft Trim in regards to getting the necessary paperwork to see who is responsible for the leaking roof. Classic Soft Trim refuses to send over the paperwork and claims that they don't have copies of work done that long ago. (It was 2007)

I have lifetime warranties from both Classic Soft Trim and Alpine Collision. Unfortunately my roof is now rusted both inside and out and needs to be replaced. Fixing the moonroof to no longer leak is not an option at this point. McDonald Mazda Volvo subcontracted the sunroof to Classic Soft Trim and should take responsibilitiy of that.

Alpine Collision is willing to pay for 1/3 of my car. I want to avoid going to small claims court and all three companies have been notified by the BBB. To my disappointment, only Alpine Collision has responded to my complaints.

Attached is a link of photos of my vehicle.
http://www.flickr.com/photos/23468838@N02/sets/72157624635962245/

blog post photo
I am hoping to get this out to the public in hopes that these companies will do the right thing and fix my car. We just had a huge snow storm in Vail and the rain/snow was leaking into my car. My venichle is only 4 years old and the cost to replace the roof is not much more than $3, 500. I would think warranties would cover rusted and leaking roof.

McDonald's - service issues / faulty installation - Photo 1

View 0 more photos

0 comments

Add a comment

McDonald's - I got a food poisoning eating their food 160

Resolved

McDonald's - Completely wrong order, had to return twice 64

McDonald's - Made my 15 year old daughter afraid of work 129

McDonald's - Why are your ordering diet coke? 100

McDonald's - refund policy 5

McDonald's - Manager and employees

McDonald's - Drive threw order taker and over function of facilitie.

McDonald's - the whole experience today 3

McDonald's - smoke house burger, waiting time and service

McDonald's - Poor management wrong order

View all McDonald's reviews and complaints

McDonald's Contacts

McDonald's phone numbers

+1 (800) 244-6227

Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number

23%
Confidence score

United States

+1 (888) 424-4622

Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number

Canada

+44 370 524 4622

Click up if you have successfully reached McDonald's by calling +44 370 524 4622 phone number 13 13 users reported that they have successfully reached McDonald's by calling +44 370 524 4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +44 370 524 4622 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +44 370 524 4622 phone number

13%
Confidence score

United Kingdom

+61 298 757 100

Click up if you have successfully reached McDonald's by calling +61 298 757 100 phone number 13 13 users reported that they have successfully reached McDonald's by calling +61 298 757 100 phone number Click down if you have unsuccessfully reached McDonald's by calling +61 298 757 100 phone number 12 12 users reported that they have UNsuccessfully reached McDonald's by calling +61 298 757 100 phone number

4%
Confidence score

Australia

+64 800 539 4303

Click up if you have successfully reached McDonald's by calling +64 800 539 4303 phone number 2 2 users reported that they have successfully reached McDonald's by calling +64 800 539 4303 phone number Click down if you have unsuccessfully reached McDonald's by calling +64 800 539 4303 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +64 800 539 4303 phone number

New Zealand

+43 810 001 212

Click up if you have successfully reached McDonald's by calling +43 810 001 212 phone number 5 5 users reported that they have successfully reached McDonald's by calling +43 810 001 212 phone number Click down if you have unsuccessfully reached McDonald's by calling +43 810 001 212 phone number 6 6 users reported that they have UNsuccessfully reached McDonald's by calling +43 810 001 212 phone number

Austria

+45 33 266 000

Click up if you have successfully reached McDonald's by calling +45 33 266 000 phone number 2 2 users reported that they have successfully reached McDonald's by calling +45 33 266 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +45 33 266 000 phone number 8 8 users reported that they have UNsuccessfully reached McDonald's by calling +45 33 266 000 phone number

Denmark

+33 130 486 000

Click up if you have successfully reached McDonald's by calling +33 130 486 000 phone number 5 5 users reported that they have successfully reached McDonald's by calling +33 130 486 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +33 130 486 000 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +33 130 486 000 phone number

France

+49 897 859 4413

Click up if you have successfully reached McDonald's by calling +49 897 859 4413 phone number 156 156 users reported that they have successfully reached McDonald's by calling +49 897 859 4413 phone number Click down if you have unsuccessfully reached McDonald's by calling +49 897 859 4413 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +49 897 859 4413 phone number

94%
Confidence score

Germany

+353 15 138 181

Click up if you have successfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have successfully reached McDonald's by calling +353 15 138 181 phone number Click down if you have unsuccessfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +353 15 138 181 phone number

Ireland

+31 205 642 666

Click up if you have successfully reached McDonald's by calling +31 205 642 666 phone number 0 0 users reported that they have successfully reached McDonald's by calling +31 205 642 666 phone number Click down if you have unsuccessfully reached McDonald's by calling +31 205 642 666 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +31 205 642 666 phone number

Netherlands

+47 81 556 000

Click up if you have successfully reached McDonald's by calling +47 81 556 000 phone number 1 1 users reported that they have successfully reached McDonald's by calling +47 81 556 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +47 81 556 000 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +47 81 556 000 phone number

Norway

+351 214 405 300

Click up if you have successfully reached McDonald's by calling +351 214 405 300 phone number 1 1 users reported that they have successfully reached McDonald's by calling +351 214 405 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +351 214 405 300 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +351 214 405 300 phone number

Portugal

+34 917 547 890

Click up if you have successfully reached McDonald's by calling +34 917 547 890 phone number 1 1 users reported that they have successfully reached McDonald's by calling +34 917 547 890 phone number Click down if you have unsuccessfully reached McDonald's by calling +34 917 547 890 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +34 917 547 890 phone number

Spain

+41 216 311 200

Click up if you have successfully reached McDonald's by calling +41 216 311 200 phone number 4 4 users reported that they have successfully reached McDonald's by calling +41 216 311 200 phone number Click down if you have unsuccessfully reached McDonald's by calling +41 216 311 200 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +41 216 311 200 phone number

14%
Confidence score

Switzerland

+90 444 6262

Click up if you have successfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have successfully reached McDonald's by calling +90 444 6262 phone number Click down if you have unsuccessfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +90 444 6262 phone number

Turkey

+86 400 920 0205

Click up if you have successfully reached McDonald's by calling +86 400 920 0205 phone number 2 2 users reported that they have successfully reached McDonald's by calling +86 400 920 0205 phone number Click down if you have unsuccessfully reached McDonald's by calling +86 400 920 0205 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +86 400 920 0205 phone number

China

+852 28 807 300

Click up if you have successfully reached McDonald's by calling +852 28 807 300 phone number 3 3 users reported that they have successfully reached McDonald's by calling +852 28 807 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +852 28 807 300 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone number

Hong Kong

+91 112 460 4047

Click up if you have successfully reached McDonald's by calling +91 112 460 4047 phone number 8 8 users reported that they have successfully reached McDonald's by calling +91 112 460 4047 phone number Click down if you have unsuccessfully reached McDonald's by calling +91 112 460 4047 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number

7%
Confidence score

India

+63 28 635 490

Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 2 2 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click down if you have unsuccessfully reached McDonald's by calling +63 28 635 490 phone number 15 15 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone number

Philippines

+27 860 000 040

Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number

South Africa

+66 26 964 900

Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number

Thailand

+1 (312) 291-9224

Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number

United States

8800 707 4499

Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number

32%
Confidence score

Russia

More phone numbers

McDonald's emails

mcdonalds.customercare@us.mcd.com

100%
Confidence score: 100%

Support

McDonald's address

110 N Carpenter St., Chicago, Illinois, 60607, United States

McDonald's social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 09, 2026
View all McDonald's contacts