McAfee

Had problems downloading product, consulted their Pay Per minute technical support, Andrea assigned a case numbe and said she would email the resolution but never did. I appears that they really don't want to help. I am currently on the phone for already an hour [protected]-which is obviously not an 800 number and so I am paying for the minutes) trying to get a refund but the next representative may yet have to be born. So, for $19.95 software that would not download, I am expected to pay the Pay Per Minute consultation and cell phon minutes to try and resolve things. Mcafee is the WORST VENDOR I HAVE EVER DEALT WITH!

I bought my Dell PC in 2004, and it comes with McAfee virus detector. It expired, and I let it. I wound up getting Norton instead. Well, today Nov 14. 2008, I was looking at my checking acct statement and saw that I had a debit from McAfee for 42.31 from the week before.

I had been having problems with a virus that had infected my computer, but NEVER purchased McAfee to fix it. So when I found McAfees # and debit on my statement I was shocked and called them. I was surprised to hear that option #2 on the automated directory was for refunds... yeah, that's not suspicious!

Anyway, before he could pull up my acct, he needed my name and credit card number. When I refused to give him my card number, he asked for my email address instead. He didn't have that address in his records, but had ten others that I had since 2004. How that was in their records, is unknown. I've never updated and given them any information... especially not my acct number.

Anyway, he informed me that I had a Dell, and thatteh debit was part of the automatic update that comes wiht the product. He also let me know that there was another debit for 37.00 that would be taken out today. I was shocked, and told him that I did not even have McAfee on my PC, hadn't for years.

I questioned how they got access to all my info, and all the guy said was that my debit card would be refunded within 4-7 business days and that they would cancel my service. I continued to tell him that I did not have service, and don't recall how they would have gotten my information.

He said that he'd send me an email to confirm the cancellation. I did not get a verification, but a link for a download instead. And the worst part was, the name of the product that was sent to me by email so happened to be the same name of the virus that had infected my computer a month earlier.

I don't know the connection, but am curious to know how 'McAfee' got my information and how long they've been stealing money from me. And what the connection between my computer problems and McAfee's updates are.

If I had known McAfee was owned by AOL, I'd have resubscribed to Norton. Have tried and tried to get my $20 rebate from McAfee, and to get upgrades on my two purchased from McAfee, to no avail

I tried to send in my request for the rebate a half dozen times but McAfee just won't cooperate.

When I try to get updates on the two purchased I made from them, they tell me my password is wrong or something else is wrong but when I attempt to get them to give me a new password, they put all kinds of stumbling blocks in the way.

Service request [protected], tracking nr,[protected]. I've spent over $75. on Mcafee with no rebate, and no help getting my password etc repaired.

This is typical AOL, and why I switched to other providers.

McAfee Virus Plus software is not effective in catching the latest spyware programmes. When you have a problem with their software or billing service, they do not respond!

A rogue spyware programme called Virus Protect Pro attached itself to my system. Since my McAfee Virus plus software or Quick Clean was not able to detect or remove it, I contacted their Customer Support line. They referred me to a specialist virus removal team. I paid UK 19.95 for a Gold Service but in the process of the chat, I found that the McAfee specialist did not even have a basic understanding of the problem. He was more interested for me to pay additional money and upgrade to a McAfee Platinum Service. Checking the web, I found that 'Virus Protect Pro' is a common spyware and there are many solutions. The rogue SpyWare was removed with a free programme I downloaded from the web called ˜Superantispyware". It did the job with a single scan. Since McAfee's support teams were useless, I requested them for a full refund. Until today, despite many calls and emails, but till date I have not received even an acknowledgment. My repeatedly calls to their support line remains answered.

It seems that McAfee software is a gimmick and their customer support non existent