McAfeeinternet security

C
This review was posted by
a verified customer
Verified customer

Although I was subscribed for Macafee security until January 2017, they took £89.99 from my account without my authorisation in May 2016. I didn't notice until December of that year when the usual annual payment of £89.99 was taken in the December. I contacted them and asked for the May amount to be refunded. They refused as I was over the 30 day refund period. I have spent countless hours on the phone trying to make them understand that this was an illegal payment but they just keep repeating the 30 day refund... I feel this is a deliberate deception and from reading some of the complaints on here it would seem that it is a regular practice. I would like to complain to an independent body but dont know how. Any suggestions?

Responses

  • Do
    doom paskha Apr 11, 2017
    This comment was posted by
    a verified customer
    Verified customer

    First, you should know how to talk courteously it you will be calling them, and don't complain as if it is their fault; because on the first place, if you are not lazy to take time to read what the product you are buying, you should have learn that they will be doing that, unless you turn off the auto-renewal (you would have learn how to do this if you read the instruction they provided before you complete your purchase). This process applies to all anti-virus subscription. Just don't be lazy to read.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.