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2.7 1058 Reviews

Maytag Complaints Summary

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605 Unresolved
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Maytag - won't clean dishes!

I have a quiet series 300 also, I may as well wash all the dishes by hand because if I put them in the dishwasher with ANY food on them, it will still be there when it's done "washing" them and I'll have to do it anyway. That's even with EVERY feature turned on despite that it takes forever to NOT clean the dishes. I've had it for a year, it's the WORST...

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Maytag maytag hired a and e factory service not licensed to fix dishwashers (recall)

Class action needed - read all

Maytag told me and many others to call a and e factory service to install part on my dishwasher due to recall and a and e factory service isn't licensed to do this. Shame on whirlpool (Maytag).

Whirlpool owns maytag now and I had a maytag dishwasher that was a recalled model due to fire in the jet dry compartment. Maytag sent me a part. Told me to call a and e factory service to install part. I thought maytag was protecting me. And did what they said.

A and e factory service came installed the part. Machanic got an electric shock and said he should'nt of. Got a tester and said wires he touched shouldn't be live and it is. He said something wrong with my dishwasher. Tested it and said he must of touched wrong wires. He then told me he needs to change the gasket because of the first part he put in. Now he told me to close the door and I couldn't. He showed me and I had to close the door very hard like I was pushing furniture I couldn't lift.

He left and 1 min. Later I noticed the crack on the front of the door and called maytag. My son came home and noticed the door out of line and door bows. Maytag was called many many times. I was finally told to call a and e factory service back. I called and was told well some of the mechanics don't know what they are doing we will send someone better this time. I forgot to tell you dishwasher also doesn't work right and shakes and makes funny noises and doesn't clean good now. Also to install this part he did alot of electric work (Many wires).

Second mechanic came asked me who did the installation of this part and I didn't know. He asked me if it was the jewish guy with the thing on his head and I said no. He adjusted the latch and then told me to close my eyes in my home and I did and I peaked and he was lifting the door and shifting it. He told me to close my eyes and I did and this time I was afraid and he did something. I asked him about the door bowing, he said it's fine after the installation of this part. Maytag was told the door bows and I had asked them if that's ok and they said no. I then asked about the crack in the door and was told well maybe it was there before the first mechanic came. I said it wasn't. And if you saw it you would realize the door bows and you had to push both top ends of the door so hard to close the door it makes sence the plastic would crack in the center. It doesn't mater anyway I still have a dishwasher that doesn't work right anyway. My son told me I should of told him to leave when he told me to close my eyes. I was afraid. I did tell maytag about this.

Maytag was called many times and you can't reach someone higher up in whirlpool they are hiding, you have to write to them only. I did that also. I really spent about 100 hours on the phone due to this problem. I was told I would probably get a new dishwasher and I have to wait and be told this and was informed I have to pick a store I would like the new machine to go to and they would install it not a and e factory service. O-k

I wish they didn't break my dishwasher in the first place. I really liked it. It cleaned pots good and my dishes came out clean. I had no complaints regarding the dishwasher they distroyed. I never wanted a new dishwasher I liked mine.

Got the o-k they will give me a dishwasher and I was told to wait and they will give me 2 choices of machines. I started to look at the new dishwashers and called many times if I didn't understand what they were talking about in the brochure. If I asked a harder question I was put on hold and was given an answer and if I had another question and asked the first question again was put on hold and was given a different answer than the first time. They didn't seem to know the differences. I received different answers to the same question. I was told none of the dishwashers heat up I was told heats only in rince told heats in wash. (Example)

I was finally given a model and asked if that o-k? I said I would have to check it out. First I found it doesn't come in bisque that I need. Finally contacted someone that could help me and was told wait again this time shorter about 2 weeks and we will give you another choice. Finally came to a model. O-k. Now I told them what store I want it to go to and was told o-k. I asked if they needed the address and they said no they have it. I was told I wouldn't hear from maytag and would hear from the store and didn't.

I got a call from whirlpool co-contractor at about 6:00 pm and was told they have my dishwasher and want to install it tomorrow. I said who are you and was not even given a first name.
Called maytag back and asked what going on. Was then told I was never asked to pick a store and I said I was. I have made many calls and the store I picked is on there list but not in my area maybe another state. I finally got a hint of this on one call to maytag. I was told by maytag that how could this store install it you don't live near this store. Maytag never checked it is probably same name in another state even. Well I said send it to my store they said I have to accept this installation they already have your machine. I asked what is the name of the co. Installing it and was finally told environmental field service. I said I would think about it. I called maytag back and this time asked who are they give me the tel. No. I only have a cell phone and was told she doesn't have the no. I called many times to find out about this co. Given run around given a tel. No. Which led me back to maytag. Given a local address in my area 17 inez street in my area and I checked it out not right also. Did research on them called many companies and finally found them.

Called maytag and asked if environmental field service is licensed and was told they are licensed to install my dishwasher. I live in ny and call consumer affairs and they are not licensed to install my dishwasher and are not in ny anyway.

Called maytag and this time the person was very nasty. Called maytag many times, again all day on the phone with them and was finally told that environmental field service doesn't install dishwashers they hire companies or plumbers that are licensed to install maytags dishwashers cheap. They are in one state and are hiring co's in other states. Yes they are licensed but what is the quality of there work. Called consumer affairs and was told not to let them install my dishwasher unless I know the companies name and tel. No and license no.

I called environmental field service and they said if I have a problem I would call maytag and they would call us and it would be straightened out. I could not get the co. Name or tel or license no. Tried getting it from maytag no way. Finally told by maytag I have no choice but to let them install your dishwasher. I finally got another call from the installers and asked who are you and was told
P c renovations. Asked for the license no was given a number. Called consumer affairs and found the number was wrong and given a number they are licensed and was told there is one complaint against them regarding quality of work. They came to install it was I was told the hose is to short. They installed my dishwasher at an angle to the counter to stretch the hose and left. I couldn't but items back in my cabinet because the hose was in the way. They came back and I got charged $20.00 for hose and 10 clamps they needed 1 more to do the job not 10. O-k but I said dishwasher is at an angle and they blamed it on the hose and left. I thought about it. If this was true all dishwashers would be at an angle to the counter the hose in the back goes across to the sink on the left of the dishwasher and that really is normal. Called maytag and called they set up an appointment and never showed up or called. Called maytag and they said they would call the co. No response called maytag again and this time maytag gave the co. The o-k to come again and they did and was told I am right it shouldn't be this way. Four appointments and three installations to get this straightened out.

My dishwasher on heavy wash and high temp doesn't clean like my older dishwasher at all. I did alot of research for that machine. I need to count on a good dishwasher due to raynaud (Medical condition) and ulcerations because if raynaud I can't have my hands in water and detergent. I could loose my fingers. This dishwasher doesn't do a good job at all and takes 2 hours also.

I now have called consumer affairs on a and e factory service to find out if they are licensed and now after it's to late found they are not licensed to do this.

Shame of whirlpool (Maytag) for telling me to call a and e factory service to come to my house and install my recalled part. I was also treated in a way no rep.co. Should treat a person.

Whirlpool (Maytag) has distroyed many dishwashers by telling us to call in a and e factory service.

There should be a class action against them. [protected]@msn.com

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eee
eee, CA
Aug 06, 2008 8:25 am EDT

I've had a terrible time with A and E. They still haven't been able to fix my machine. I've been without for 6 weeks. Maytag is no hlep...never again will I buy another.

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Maytag stopped working

My mother has a Maytag Atlantis Washer and so do I. About 3-4 months ago, her washer (after working semi-perfectly) just quit. Last night, I was loading it, and it just quit. Ours has always had a problem with the lid, you have to push on it to keep it running, but last night, we pushed and checked everything, would not start! Please help!

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SavageTofu
Topeka, US
Mar 21, 2011 2:29 pm EDT

I have one. Basically when this happens there is a little piece of plastic under the lid of the top loader that turns the blasted thing to cycle when the lid is closed. This little piece of plastic is cheap & gets loose. What I did is got some twisty ties (that I got free from some trash bags) & shoved them under this plastic piece so that it did not have any give. I then duct taped the twisty ties to the lid. This did the trick & keeps my washer running. Every once & awhile I need to replace the twisty ties. This is a cheaper option then buying a new washer. Hey they make these things to fail. All they had to do was put a firmer plastic piece under the lid & these things would have run a much longer life span. Luckily for me I didn't pay for this as my mother & law gave it to us when they moved. Hope that helps somebody!

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m&h2002
Ajax, CA
Dec 10, 2009 2:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I to have a Maytag Atlantis which we purchased just for years ago. However, we have had no problems with the washer to this point. I washed clothes two weeks ago and then last week while I was at the hospital with my daughter my husband called and asked me what was wrong with the washer. I said nothing so he called for the repair man who came and looked at it for a fee. Said he couldn't fix it so he left came back because he felt bad he couldn't fix it and looked at it again and said it was not worth fixing as it was the transmission and it would cost almost $400.00 to fix it. I can purchase a washing machine at Home Depot right now for $289.00 plus tax. Hmmmm what would you do. I think it is crazy that they make the parts so badly priced. I am so upset. I have always dealt with Maytag and there is always problems with them. I will never purchase a Maytag anything again.
Very Very disappointed!

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Karen
,
Oct 27, 2008 1:13 pm EDT

I have the Maytag Atlantis washer and dryer. They replaced my dryer after one year since they couldn't fix the numerous problems with it. The washer completely wore out after 2 years and they rebuilt it under the extended warrenty I took out. Now less then a year later it is wore out AGAIN! Definitly unhappy.

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bo
,
Sep 23, 2008 1:51 pm EDT

I also have the same washer and from what I understand alot of these washers have the same problem and are all braking down around the same time. Besides fixing the led switch, Ours will wash clothes and will drain the water but the tub will not spin to remove excess water from the clothes. We spent $600.00 for ours also thinking it would last along time, but I guess as the comsumer we were wrong again. There should be a recall or Maytag should be paying the bill to get these fixed. You know this might make the lonely Maytag repairman unlonely and keep him busy but he surely won't make any friends.
Bo

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Vicky Emmer
,
Aug 06, 2008 1:18 pm EDT

I have a maytag atlantis washer sitting in my garage. The repair people told me it wasn't worth fixing. It is a transmission problem. This problem arose after it was out of warranty. This is my second maytag atlantis washer. The first one broke within the first year and they replaced it with this one that's sitting in my garage that looks like brand new with the stainless steel wash tub. I feel maytag should have recalled this and paid for repairs at least. I paid over $600.00 for this p.o.s. I think there should be a class action suite agaianst whirlpool or maytag or whoever is responsible for creating this washer out of various parts from different companies. Thanks for listening . Vicky

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Rosemary Simo
,
Jun 21, 2008 12:18 am EDT

I have an Atlantis washer and dryer and have had nothing but problems with the washer.
Motor went out, switch on the lid went out twice. Valve went out. Motor went out, transmission went out. Belt needed replacing. Black soot came out of the bottom. I took out a warranty but still has been an inconvenience.

I think that a class action suite needs to be brought against Maytag or Woolpool who bought Maytag out.

Rosemary

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Charles Haggard
,
Jan 18, 2008 6:42 pm EST

Have same washing machine for three years,

NOTHING BUT HEADACHES AND PROBLEMS.

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Maytag all I want for christmas is a working washing machine!

A copy of email I sent to ABC,

Dear ABC, I am hoping you can help me with a problem. My Maytag Frontloading washer was purchased in Feb of 2006, broke down Oct. 13th 2007 (for the 2nd time) while I was washing a load of clothes. I called the maytag repair man who came out on Oct. 29th. My clothes at this point had been stuck in the washer for 2 weeks. He tells me he has to order parts and they won't be in till Nov. 30th, because they are on national back order. He also can't get the door open, it's broken locked shut with my clothes inside.

I have been going to the laundry mat for 6 weeks, and I had to purchase new clothes.

I have e-mailed and spoken to maytag several times, they are always sorry but have no answers!

We paid 1200.00 for this washing machine that is clearly a lemon. (I told them I had a Sears Kenmore that lasted 14 years without a problem) This is the 2nd break down. They sent us a recall part because they were causing fires, and now I can't get the parts to get the washer fixed. NATIONAL BACKORDER! because everyone washer is probably having the same problem!

I started calling them on Dec 1st 07, because the part is not here, and they treated me with sarcasm saying why did I wait so long to call, I said "because you said the part wouldn't be here till Nov 30th and its still not here! I demanded a new washer, because this one is clearly never getting fixed! They said NO. I got sarcastic and asked if they are going to replace my clothes that have been sitting rotting in my washer for 7 weeks, they said, NO call your homeowners insurance!

I have been patiently waiting for this part, but the waiting is over! I need help! I don't know what you can do for me, but anything is appreciated. I think a $1,200 washing machine should last longer than 1 year 8mo. and breaking down 2 times! All I want for Christmas is a working washing machine!

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Maytag Maytag refrigerator failed after 18 months

After 18 months the door water and ice dispenser failed. We had a 3 year service warranty and after a week of listening to this unit clap and blink the service tech required another week to order parts. The refrigeration in the refrigerator section then failed and now we have a 1000 "ice box" to keep the food from spoiling. Now they say it will take 7 to 10 more days for the parts to be sent from the factory. We are irate and will never recommend this product. What good is a service contract if this is the best they can do?

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Maytag poor non responsive service

This is the second time I've used my extended warrenty on my 2 &1/2 year old dishwasher maytag model MDB9600AWB. The first time I called Maytag Dependability Plus they said I should here from the repair Co. in 3 business days. Not hearing anything I called them again. I found out they sent the order to to a Company that had closed due to the death of the owner ( a very long distance call). They contacted another repair companey but again I had to wait 3 days before I heard from them.

This time I called & was told I would hear from the repair Co. in 3 days. Not hearing I called the repair Co. who had not recieved the order. Called M.D.P. again they had the wrong puchase $112 not the $650 I paid. I had to fax the sales contract before the would act. They recieved the fax & I was told it would take another 2-3 days to process. Here I sit with a broken 2 year old appliance awaiting repair.

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P Leclerc
,
Dec 01, 2008 10:26 am EST

Maytag Dependability Plus Service Contracts are a fraud.
After one technician didn't have routine parts (belt and pully) another service call had to be scheduled a week from that time. Despite having an appointment, a technician "wasn't available" to honor the appointment and I have to schedule another appointment. What;s the use of making appointment if they don't honor them? The Dependability service conract is a fraud and ripoff. Better to simply call your local appliance service man. UNACCEPTABLE SERVICE

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Maytag nightmare to deal with!

Wasted the money on an extended warranty through Maytag on a GE Profile Harmony Washing Machine. Called October 31st to request service. It is now November 26th and I still do not have a working washing machine! Family of 5 and no washing machine. Scheduled 6 service calls through Maytag (GE Techs were sent out)... 4 times they did not show up and 2 times they came and did nothing! Was told by Rusty at Maytag that he would get an authorization # so we could call someone in ourselves. Five days later and still no authorization #. Spoke with Brandon who lied and promised to transfer me to a supervisor (after 12 minutes on hold while at work) but sent me into an automated message machine! On the phone now for 25 minutes waiting for Josie to find a Supervisor... LOL Did you know Maytag does not have Live Supervisors available! So DISGUSTED with how they treat customers. Never bought a warranty before, and never will again! BEWARE of Maytag & GE! They take your money but do not follow through on your warranty.

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Maytag ice/water dispenser

Bought the top of the line Maytag fridge just 14 months ago and water and ice dispenser stopped working. It looks like many others are experiencing the same thing. Looks like 2500 big ones are down the tube What ever happened to "Made in America" and having the company back up their product?

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Maytag selling a bag of goods

i received an offer to purchase a 3-year extended warranty on my Jenn-Aire applicance that I purchased in November 2005. I received the offer to extend in in October and have previously dealt with thei Maytag Dependability Plus contracts I paid the $127.84 and when the certificate came in i filed it away. Now here we are 2-years later and I had an issue with the control panel on the oven. I called Maytag Dendablity Plus and the scheduled a service tech out 2-days later. The tech & my husband called me at work to inform me that the serial & model number on the Certicate of Coverage & that on my wall unit were both incorrect. I called the local maytag store where i purchase the product and they had the correct serial & model numbers. AFter over one hour on the phone with Dependablity Plus they stated that the only thing to do is for me to cancel the contract and that my and they would prorate the time left & refund the difference. OH, they would also offer in another extended warrant but unfortunately it was have a 60-day wait so the call that I was having service on would not be covered. They state that the dealer sent in the wrong paperwork and yet my sales agent said they do not send anything in. So, in sense, i have no coverage, they want to cancel the contract which is just fine with me but I will only get PRORATED funds back to me for time remaining on the contract, and this is on a product that isn't even in my home.

Maytag Dependability Plus will not take responsibility for their mistake and for that I am being punished. I reqested to speak to a supervisor numerous time and you never get one and the the phone disconnects you.

Bottom line is = they have no probably taking your money and giving you a piece of paper stating that you have this wonderful extension on your appliance that is supposed to give you a piece of mind when it fact if it's wrong gives you high blood pressure.

You pay your money in good faith but when a probably arises they won't take care of you in good faith. BEWARE

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Maytag recall

I have been trying to have my dishwasher repaired on the fire safety recall for more than three months - I have been run around every bush - refereed in a great circle to their "Help" lines, promised call-backs dozens of times, promised next day resolution by people then ignored - three months with calls to them every 2-3 days is too much - is there a class action or something out there - some recourse against a company who, once the've sold the appliance has lost interest - The Maytag repairman must be turning in his grave

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Valerie
Valerie
, US
Oct 20, 2007 12:00 am EDT

We purchased a Maytag dishwasher, purchased the top of the line metal tub etc. they never informed me of the potential to burn down my house. Yes it almost did. After the sparking incident I Found out about the recall.

I called the company they said mine was too new and not on the list.

I explained that the repair man that came was a retired whirlpool -Maytag repair man and it should not have sparked like it had and I was lucky that we were home and I cut the power.

Or it would have burn down the house.

Now after 3 weeks of trying to get them to do something finally a repairman of their choice came out. He said it was one of the worse he had seen the entire wire harness was fried.

And he would have Maytag-whirlpool send the appropriate parts to repair and prevent from happening again.

Why are they not informing the public and correcting the problem before they sell these dangerous products.

This leaking into the wiring hazard issue: has been going on for quite some time.

Sincerely

Kimberly S. Cross, Chief Deputy
Office of the Commissioner of the Revenue
P.O. Box 60
1800 River Road West
Goochland VA 23063
[protected]

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Claudia
, US
May 26, 2009 5:12 pm EDT

I purchased a dishwasher from Home Depot in September '08 and it broke February '09. It was still under the 1 year warranty, so Maytag sent A&E to repair it. It took over 1 1/2 months, 5 different visits and they ordered parts twice before it was fixed. The washer was not draining the water, so they finally figured out it needed a new drain pump. A&E service techs are idiots. Maytag would not refund the money or send a replacement when we called to complain after the 4th visit from A&E. THey should stand behind their products and they don't!

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Cathy Hugghins
,
Jun 05, 2007 12:00 am EDT

My dishwasher is part of the Maytag recall. I've seen a lot of posts on various sites that express frustration with this recall. I received the replacement parts for my dishwasher and had a local repairman install them. When he tested the dishwasher it tripped the breaker in my house. After some research he discovered that the replacement part that was sent to me was wired wrong and had destroyed a sensor in my dishwasher! The "fix" was worse than the original problem, because now I didn't even have the option of using the dishwasher (and he said mine wasn't leaking... which was what the recall was about).

He ordered the replacement part for me. After about 3 weeks I called Maytag and they said the part had just arrived at the warehouse and I should receive it by the following Friday. Five days after that Friday I called and they said the part was on backorder. I asked to speak to a supervisor and she said she was a supervisor and could refer my case to corporate and they would call me back within 72 hours. That was a week ago and still no call. I'm going on 6 (or is it 7?) weeks without the use of my dishwasher because Maytag sent a broken part to me! The worst part is that I'm selling my house and we're supposed to close in a week and the new owners will certainly expect a functioning dishwasher!

You can be sure that I will NOT be buying Maytag appliances for my new house!

Valerie
Valerie
, US
Oct 30, 2006 12:00 am EST

I have had 2 service people come to check this $700.00 CAD dish washer and the 3rd person to come has cancelled twice and when I called Sears to resked this appointement and asked to speak to a manager I was told one would call me back in 40 minutes.That was 2 weeks ago. No one has ever returned my call. This Maytag dishwasher does not do a clean and thorough job and I am getting nowhere with the customer service dept at SEARS.

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Katrina Hudson
Carthage, US
Oct 07, 2009 7:27 pm EDT

I purchased brand new Maytag dish drawers from ome Depot on August 11, 2017 and installed them on September 9, 2017. The bottom dish drawer did not drain the water. I had the drawer checked and manually drained and was told to try it again. Same result, it did not drain. I was told to complete a service call.
I travel a lot so I could not have anyone come out for 3 weeks as I was leaving town. I finally got a service appointment for MOnday October 5, 2017. I made flight arrangements so I could sit home and wait for 9 hours...they could only tell me "sometime between 8-5" only to have the service appointment cancelled the night before. I had to book a late flight getting into San Francisco very late so I could wait for this silly appointment. I got to my hotel at 1:14 am and had a 7 am breakfast meeting as well having to take a red eye flight back out the same day so I could be home WEdnesday morning for my rescheduled appointment because A&E cancelled Monday so he could have a 3 day weekend. I waited home again ALL day but had to leave for a for a few minutes to print some work contracts and was gone less than 15 minutes but knew that was fine because A&E was to call me 30 before they came to my home. I received a message at 2:41 that the technician had tried to call but received no answer. I checked my phone and had no missed calls nor messages except from A&E call center. I called them back within 3 minutes and explained that I would be home in less than 5 minutes and I had not received a call from the technician. They assured me that he would still be coming by my house. I arrived home exactly 6 minutes after the call and the technician had left note on my door stating that he was here at 2:44 pm and I had to call to reschedule.
Bottom Line...
1. HAD ME CHANGE MY FLIGHT SCHEDULE TO MEET HIS TIMELINE ADN THEN CANCELLED ON ME
2. The technician DID NOT CALL me 30 MINUTES PRIOR TO COMING OUT
3. LIED ABOUT CALLING ME
4. A&E provides NO SERVICE and caused me to rearrange my entire schedule
5. expected me to wait around for 18 hours (2 days wasted)
I asociate Maytag with A&E now and will not purchase another Maytag appliance because of them.

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Virginia Vardaman
Jackson, US
Jun 18, 2011 12:10 am EDT

I do NOT want my money back. And I congratulate Maytag for discontinuing making the Maytag dishwasher, due to so many complaints. I do NOT want a repairman, though when I called and talked to a machine, a machine (with woman's voice ) told me they would send someone out to check the fire hazard.

I do not want anyone to come out. I only want my money back, and for Maytag to have someone take it and haul it off. I want my money back so I can take it and buy a Kitchenaid.

For well over 100 years, Maytag have a record of a superior product. When my husband and I were in our salad days,
I sprung for Maytag washer and dryer due to the quality - and it was great. I never bought another brand or even
considered doing so. Three Maytags saw me through two Moves (from apartment to first house, and later to a bigger
house. Maytag saw me through my husband and me, and six children - which inclded two sets of twins._ Some twenty five years ago, due to my respect for the high standards of Maytag, I bought a refrigerator made by Maytag,
even though it was a new item for them. It gave good service - for twenty years it gave me no trouble, and the only
reason I 'junked' it was because - when it stopped working - I felt it had done its job, and preferred junking it to
waiting for the food to spoil - i.e. felt it had served well enough and longer enough.

When my dishwasher failed, I bought a Maytag for the same reason I had bought the Maytag dishwasher - due to the
reputation for quality. It saw immediately that it was a piece of junk. I live in Jackson, Mississippi and happened to be talking to my married daughter, Sally Vardaman Johnson, in Minneapolis. I told her my new Maytag dishwasher
was a piece of junk; she, too, had bought one and said hers was, too.

I then pulled up Maytag, and saw where the company had had so many complaints they had stopped making them.
Good for them. Now I feel they need - for the sake of the high quality they had produced for over 100 years - and
now I ony want my money back. I know a very good lawyer in Jackson, Miss. who specializes in lawsuits - his name is Richie Schwartz and he is darn good at what he does. I feel pretty sure he would be happy to get in on a class
action suit. I plan to ask him; I know him slightly due to a long ago acquaintance when he used the brokerage firm I worked for - first as parttime receptionist, and later, got my Series 7 broker's license. I left when the firm I work ed
- Howard Weil HQ in New Orleans, got bought by a larger firm. another reason I left is because Howard Weil's first
rate manager (MBA from University of Chicago no less - also one of only 8 brokers in our entire state also had a
rating of Certified Financial Analyst.) Signed Virginia Vardaman (Mrs. J. M.)
E-mail vvardaman@comcast.net

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A. Greene
,
Oct 19, 2007 6:09 pm EDT

I too am part of the Maytag dishwasher recall because of the rinse agent problem. I elected to have the repair. The part was sent, installed by a service agent, and discovered that my control board is damaged. My dishwasher was working before, now it is 2 weeks and no working dishwasher. Maytag did send me 2 control panels. Both are the wrong ones. The service agent (local) has washed his hands in the matter. I call Maytag and get shuffled from number to number and person to person. The latest is that someone will call me back in 3 to 10 days. ARE YOU KIDDING ME! We'll see if someone calls. I'm not holding my breath. I absolutely cannot believe this!

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Sandra Purdy
,
Jul 12, 2007 4:49 pm EDT

We've had the exact same thing happen to us as Daniel had, only today is July 12 and they still have no control panels, still don't know when they will have control panels, still don't know when they will know.

There are complaints similar to ours all over the web. What I've learned is always research recalls before proceeding! My dishwasher was working fine before the "repair". I would have been content to sit before it with a fire extinguisher before going through all this!

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Daniel Shapiro
,
Jun 09, 2007 9:34 am EDT

This is unbelievable! We have had an identical problem with our Maytag dishwasher repair! We learned about the safety recall from the newspaper and called to get the replacement part. When our "authorized repair person" tried to install it, it shorted out. Then the locking mechanism failed, so it needed replacement. When he returned to install that, the so-called safety recall repair part shorted out our sensor "mother board" part. He called Maytag, and was told that a replacement would be sent directly to us in four to five business days. When that part did not arrive as promised, we again called Maytag and were told the part was on "back order" and that they did not know when it would be available. We were promised a call back from a supervisor "within 24 to 72 hours" and that call still has not come.

This situation is disgraceful.

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,
Jun 07, 2007 12:13 am EDT

Forget about the Maytag repairman, he is only an illusion. Now the next illusory item brought forth by the think-tanks and powers that be which rule Maytag is the management and organization of its DISHWASHER RECALL campaign. Just as false as the Maytag repairman, but not nearly as nostalgic, this once glorious company whose products have once meant quality are now littering the unsuspecting public with appliances that pose severe fire hazards in the households which they are kept and frequently used. The new grand fictional scheme offered up by Whirlpool oops, I mean Maytag, are the supervisors who are at this present time handling the recall claims of these hazardous appliances.

Whirlpool has outsourced these recall agents/supervisors to call centers throughout the country. One of these centers is the West Corporation, a call center that places people with only three days of training directly on to the phones in order to fool the public into believing they are the Recall escalation supervisors. First of all this is quite far from being a supervisory position because the only thing they are supervising are the PC monitors in front of their faces with carefully phrased scripting for talking to angry consumers about their recall issues. Now talk about fictitious!

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12:00 am EST

Maytag maytag ice20

y Ice20 Refrigerator has had nothing but problems. Refrigerator refused to cool and lights flashed on front and flapper kept flapping. They scheduled an appointment for 1 week and did not show, then rescheduled for 1 week more came and said that this was a recall and replaced the computer part. Still did not cool, called and they scheduled appointment for 1 more week out, came and said it was the fan. Scheduled another appointment for 1 week out and the fan part never came and said that I should call UPS to track it. I have had it! Another appointment has been scheduled and we are now 5 weeks without a refrigerator. I will never buy Maytag again! A&E is their service vendor and they are unbelievable in their lack of concern. The last lady I got was at least willing to reorder the part THEY lost. It turns out that the flapping computer part is a RECALL they failed to notify anyone about.

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PlatonicAdvisor
, US
Apr 22, 2010 9:36 am EDT
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I believe the complaint in reference to A&E was directed towards the service not the product. If your going to take on the responsibility of resolving issues for a manufacturer, there is certain Etiquette expected. Like being on time ...or ...courtesy.

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Ron Williams
,
Dec 12, 2007 7:37 pm EST

A&E are an authorized service provider for MAYTAG and that's all they are. They are used because of their knowledge of the product. They are also not affiliated in any way with the design and engineering of any product. Also, the parts used to service the appliances are manufactured by the companies that manufacture the product and have nothing to do with A&E. A&E is only a service provider and have absolutely no control over design problems, or any issues related to the products they service. And it is in that regard that a lack of concern was possibly conveyed. Obviously, your frustration may be warranted, but take it out on those responsible. Would you chew out a plumber if you had a leaky pipe?

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Maytag washer in spin cycle is extremely loud and walks the floor it shakes so bad

I bought this product from lowes approx. 2 years ago I have had repair man out twice, paid money for a new motor, I adjust the load and still it is horrible. I will never buy a maytag product again, I spent good money on what I thought was the top of the line and I am so dissapointed.

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Timothy Nesmith
Hartselle, US
Feb 26, 2010 4:04 pm EST

I have a Maytag neptune washer I purchased in 2005 from Lowes and it walks all over the room in spin cycle. I have had a repair man out more than once and its allways the same thing, they say its not level. I can put a level on it before they come and see that it is clearly level before they get there and that is always what the repair man says and it never helps. THIS THING IS JUNK!

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12:00 am EDT

Maytag problem: model mbf2262hew

Sadly, we purchased a maytag refrigerator in december 2006. We are currently listening to the drumbeat of the fourth damper that has been installed in this unit. Maytag admits that a poorly engineered damper is the cause. They refuse to trade or issue a credit, claiming that a noisy (Really noisy!) damper is not a defect. The maytag "customer service" department was absolutely useless! They have stated, in essence, that as long as the refrigerator is cooling properly, they have no liability regarding noise issues. Even though they are aware of this problem and are re-designing the damper, they continue to sell the defective model (#mbf2262hew) to unsuspecting customers. There must be some protection for those of us who bought in good faith. I strongly encourage future customers to think twice, or even three or four times before purchasing a maytag product.

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lawrance
Melbourne Metro Area, AU
Aug 22, 2010 1:33 am EDT

I had a Maytag 737L Wide by Side refrigerator with ice and water - The Maytag 737L Wide by Side refrigerator with ice and water (GZ2626GEKBSU) features an exclusive zigzag design and comes in a Stainless Steel door finish with pole handles.

After about 3 years of use, there was a buzzing noise that became more and more prolonged to the point where it was *constantly* buzzing. The repairman replaced the damper unit, which is located at the top left rear corner of the refrigerator. The problem did not go away so it was replaced again. Same deal.

On the third attempt at fixing the noisy damper issue, they replaced the temperature control board as well. This truly fixed the problem. All along, it was some kind of issue with the control system, rather than the damper itself.

The fridge is super quiet again. I absolutely love it (again).

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Maytag not happy with your product

To Whom It May Concern:

When your first Neptune washer did not do so well, I admired your integrity when you sent your customers a rebate on your recall. My husband and I took the money and put it toward your Neptune II. I regret that. I hear that you no longer produce that model and I am not surprised. I have had a number of irritating, time-consuming and labor intensive problems with that machine. I really enjoyed the front loading of the first Neptune and was looking for the same thing without the odor problems that came with it. My husband and I were told by a salesperson at the Home-Depot in Keene, NH, that the Neptune II was such a machine because though it was a top loader, it had no central agitator, just these neat paddles. I have had enough of the paddles! Rarely does a load of laundry go through that I don't have to re-arrange the contents (dc). So I wait...and wait for the machine to unlock, re-position the contents, and the paddles promptly do their thing and the whole load is unbalanced again.

Okay.., so I remove ALL the water-logged contents into a plastic bin , dripping all over the floor, and let the machine start again. It empties the water, using about 90 seconds, at which point I hit the Pause, put the clothes back in--minus a LOT of the water--and Press Start. The load usually finishes. I shouldn't have to do this.

I do have an option. I can fill the machine to the brim, and then it usually runs through. But then I have to dry the clothes in two cycles to get a dry load. This should not be necessary. The only cycles that get me anywhere near what I need are the Bulky and the Handwash.

I'm looking for you to do something for me that will clear your name and re-instate your integrity. As it is, I am not happy with your product. Please change my mind before I replace this appliance with one from your competitor.

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Maytag noisy

I have Maytag Quiet Series 300 (MDB 5601AWW) dishwasher and purchased it in 2006. Within 1 year of using it, it started making an unusual noise. It is supposed to be the "quiet" model. The cycle will start out in the quiet mode, but then make a louder rumble and from then on make a loud rumbling noise on and off throughout the cycle. It cleans perfectly. However, we bought that model because of the quiet function, which is not working. Could you advice what can I to do to fix it?

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Maytag factory service is deplorable!

My sixteen month old Maytag Microwave is broken again. I really think that this one is a Lemon. It’s a Model MMV4205AAB, and the Magnetron was replaced about six weeks ago. This time it is completely dead, and just blows the circuit breaker for the circuit that it is attached to. Customer Service told my wife on Friday, that they would authorize Dependable Appliance for a repair call. Dependable Appliance told my wife that they would no longer be servicing any microwaves. She spoke to Adrianna at Dependable on Ext. 6379. Service from Maytag has been simply deplorable. The repair people at A&E Factory Service were nasty, to say the least.

The first Service Appointment was August 24,2007 (8 AM – 12 PM). The repairman finally came at 1:50PM, and when I asked why it was after 12PM (without a phone call), he headed toward his truck and said “if you really want it before 12, I can schedule it for another day”. When the second person came (a week and a half later )to put in the part, he almost left because he needed help to dismount and remount the Microwave from under the cabinets. If I hadn’t helped him, I would probably still be waiting. All I ever really do, is wait for Maytag Service. I have a temporary solution while waiting. I have purchased a spare Microwave, (of course not Maytag) for when the Maytag is out of service. The original service call to Maytag started on August 2th, 2007, and Maytag claims that they can have someone from A&E Factory Service out to our home on October 8th, 2007. I don't feel bad telling visitors why the GE Microwave is sitting on the counter, while a Maytag Microwave is mounted over the cook-top. I really wouldn't be surprised if no
one showed up to repair the Microwave on October 8th.

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Maytag what a lemon!

Purchased a Maytag Top Loader model # FAV6800AWW serial # 11509522Ej In Aug 2004, Have had 8 service calls for this machine . Luckily I Purchased a extended Warranty from Maytag Dependability Plus (what a Joke) . It is pretty frustrating when you call and must wait 2 -3 days for someone to call you to tell you that they can schedule the repairman to come in 2 weeks. I have had 2 Mother Boards replaced and numerous left and right cover locks. Now I have been getting a Lr message rotor locked. I thought I had purchase a Lemon but after reading these complaints I am not alone. The machine sounds like a jet engine when it spins. Is there a class action suit in the works for this models or do we need to start one. One would thing that if we acted together we might be heard. Would love to hear from others about their problems.

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ESTHER SWEENEY
worland, US
May 28, 2010 3:19 pm EDT

I bought a neptune top loader in April 2006 and have had nothing but trouble with it . Recently I begin smelling a moldy smell after a load finshed washing, then it begin to leak oil. I called our local repair man from the store where we bought the washer and was told it would cost about $500. to fix it. I spoke with whirlpool representatives today who told me all they could do for me is give me a15% discount on a new maytag. WHAT A JOKE! THE MODEL # IS FAV 6800AWW

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funtodd
Chanhassen, US
Aug 01, 2009 10:44 pm EDT

I have not had any circuit problems, but have you looked just under the top ring inside? There is mold everywhere. I cant believe how bad my clothes smell after just washing them, I thought because I had left them in over night. But it has happened too many times and so I started to look around and was astonished with what I had found. If you have one of these machines, take a look. I'm sure I'm not the only one.

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Harley Parvin
,
Nov 09, 2007 4:36 am EST

I have the exact same problem and this is my second Neptune. I originally purchased Neptune Model# FAV6800AWW in Jan 2005 at Sears. After numerous service calls due to problems where the machine would quit due to unbalance condition, it was finally replaced under warranty (every part in the original machine had been replaced). Now I am having the Lr problem. I have been a Maytag buyer all my life. NEVER again. After much research on the web, I see multiple people reporting the Lr problem and getting no satisfaction from Maytag. This time around I'll purchase an LG brand.

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Maytag poor quality product!

I bought a Maytag Neptune Front Load washer Model# MAH8700AWW in May of 2006 for $913.00, it is September 13, 2007 and I am having to pay $409.40 (Parts, shipping, labor and taxes) to replace the control board and the door lock assembly. (The washer stopped mid cyle and the door would not open.) The control board burned up and damaged the door lock assembly.

I called Maytag and was told that my washer only had a 1 year warranty and that expired and that Maytag does not offer an extended warranty for this washer. (Wonder why? Hmmm) After going through the entire spill about that I paid $913.00 for the washer in May of 2006 and that it is ridiculous that I am having to pay to have something so expensive replaced. (The control board is $375.00, the door assembly is $99.00.) They offered me a 6 month service contract, which would pay for the repair if the same thing happened again, after I paid for the repair. I then told them that was not sufficient so they offered me a 1 year service contract. Again, what good would that do me if the control board burns up again 15 months later. I then asked if they could at least pay 50% of the repair costs and after some time they agreed to give me a 50% discount on parts, which I had to order and have delivered to my house. I took that after realizing that was the best I was going to get. Without that discount I would have had to pay $634.38 for the repair which is over half of what I paid for the washing machine in the first place.

I would not ever suggest that you buy a Maytag anything! They obviously do not stand behind there products, but then again when their products are made in other countries I guess it's stands to reason.! (My washer was made in Korea by LG!)

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Eric M. Bright
, US
Jul 07, 2016 9:16 pm EDT

I own the same Maytag Neptune washer bought in 2006 its not 2016. 9 years we loved this machine. No problems ever. Within the last year however, I have extracted coins from the pump 4 times. The second time they broke the impellers off the pump. The pump being jammed up burnt the control board. New control board on eBay $79.00. New Pump on eBay $34.00. But since then I've gotten the "nd" (Not Draining) error code twice and have found coins in the pump. My question is why 9 years with no coins in the pump and now all of a sudden 4 times in one year?
Is there a filter that has been catching the coins or keeping them in the drum that had gone bad? in those first nine years we did periodically find coins in the drum but none that had passed through to the pump. Any insight here would be helpful! Still love the machine BTW!

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Anniemp70
, US
Jun 23, 2014 7:52 am EDT

I unfortunately have this washer as well... about every couple months the washer will not drain and every couple months, my husband takes it apart to extract the coins from the pump. This is despite our efforts to ensure there are no coins in our pockets. Insanity! We keep a shop vac permanently in the laundry room because the repairs are so frequent. These were not inexpensive so we've been living with it for about 6 years now. Not sure what we'll do when we finally break down and replace -- I'm certain we wont buy Maytag or Whirlpool.. I do understand Maytag was in transition however Whirlpool should have done something here. Aren't most of the appliances the same manufacturer for the most part? Whirlpool/LG/Maytag/Kenmore? Not sure about GE & Samsung. Guess I need to do my homework a little better next time around.

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Suz1988
Nanticoke, US
Apr 05, 2014 9:33 am EDT

Am I the only one who doesn't have a complaint? I purchased my Neptune Washer and Dryer in 2006 too but I LOVE MINE! I have not had ANY major issues with either one them. Sure, I replaced a pumped in mine because one of my husbands guitar picks chewed up the fins, but really that's my fault. I heard something clunking around in the pump but didn't get to it quick enough. Took me a total of 10 minutes to replace. Now, if I hear something clunking around in there, I take the 5 minutes out of my time to get it out of there?! I am getting an E3 code now. I wouldn't doubt the motor is bad. 8 yrs of doing laundry every other day...sometimes heavy loads...well that happens. You have to take into consideration, just as with the motor or transmission in your car...if you are constantly towing heavy things behind it, eventually your transmission or motor may go. ESPECIALLY without normal maintenance. I just purchased a motor for it...sure, it isn't cheap but I know how to turn a wrench, so I will be installing the new one myself. NOTHING is made like it used to be! HELL! My mother had a Maytag washing machine for 25 yrs with no issues. NOTHING is quality made anymore...I don't care if you paid $5000 for your washer and dryer...you will eventually have an issue or two with it.

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MELMOORE
Southaven, US
Mar 01, 2014 7:03 am EST

WE HAVE A MAYTAG MAH8700 AND HAVE HAD IT FOR SEVERAL YEARS. IT WAS ONE OF THE RECALLED WASHERS A FEW YEARS AGO AND THEY SENT US THE REPLACEMENT PART. HAVEN'T HAD AN ISSUE UNTIL LAST NIGHT. IT STARTED MAKING THIS HORRIBLE NOISE. WE GOT UP TO SEE WHY IT WAS MAKING THE NOISE. IT SMELLED LIKE MY HOUSE WAS ON FIRE. WE STOPPED THE MACHINE AND UPON OPENING THE DOOR, SMOKE WAS COMING OUT OF IT. THIS WAS SO SCARY! IT IS SHOT! I WILL NOT PURCHASE ANOTHER MAYTAG PRODUCT. I AM SO THANKFUL WE WERE HOME AND MY HOUSE DID NOT BURN DOWN!

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David S. Moran
Bloomfield, US
Feb 22, 2014 10:42 am EST

I read these comments and wonder it just re-enforces my belief that it is always a good idea to consult Consumer' Reports for reliability data and recommendations for any purchase over $200.I bought one of these washers second hand, and am taking it apart to fix a washer that fills the house with smoke and a burnt rubber smell, and a "noisy" machine. What I find is a torn door seal, abraded plastic tub lip, one of the 3 pump fins broken, bad tub bearings (the likely cause of the damaged door seal, and abraded tub lip). The door seal is $75-$100, , apparently one cant buy a new impeller for the pump but must buy the whole pump assembly with motor and mounting base for $100...

Maytag has really done their reputation irreparable damage. I will not purchase any Maytag products going forward. I vote with my money, and corporate business practices embracing outsourcing with no concern for the people that depend on US jobs to raise their families, and on top of that, produce garbage that we get to spend our reduced incomes on. For shame Whirlpool.,

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Kimberly Leath
Blanchester, US
Oct 08, 2013 10:36 pm EDT

I bought this washer and paid 1110.00 for it. Worst purchase I have ever made! Coins break the fins on the water pump. I continuously check all pockets, but it seems that somehow I miss a coin! We have had 5 pumps on this washer! 2 or 3 of the pumps was under the extended warrant. We have purchased two pumps after warranty! Is there not something to catch a coin prior to reaching the pump?

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maytag man 1960
Jasper, US
Aug 02, 2013 12:03 pm EDT

I have been repairing appliances for 25 yrs, 14 of them as a "maytag Man" I am qualified to say that if you own a model MAH8700 & have a problem with it, don't even waste 85.00 on a diagnosis. Scrap it. This machine went from the drawing board to retail with no testing & the consequences were immediate. Maytag wouldn't "stand by" it because they were in their dying throes when it came out. (Samsung built it in Korea in it's entirety) and Whirlpool (the company that bought out Maytag) wants nothing to do with it. Neither do service technicians. The E3 error so common to this machine is virtually impossible to isolate without part swapping. The culprits in this case cost about $300.00 each and have about a 50% chance each of being the problem. If the technician is wrong, he eats the cost and it winds up costing him money to fix YOUR machine. For that reason, I will not touch one of these things except to clean out a drain pump or replace the tub boot.

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Had to call Maytag Repairman!
Anne Arundel County, US
Jul 18, 2013 9:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Purchased Maytag Neptune Model PMAH8700AWW back in 2007. Paid over $1000 back then and thought that I would not have to call the repairman for many years. Well it has only been 6 years and the "mother board" is broke. The repairman cannot even get the part as they are "out of stock." The cost to repair would be and additional $555.00. The fact that the part is out of stock, what does that tell ya? I am throwing in the towel and going to purchasing another washer and another brand! P.S. repairman said that this model had recalls and numerous complaints and from what I am reading on the internet, he is telling the truth. Very disappointed with this purchase!

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johnsontdj2013
Bluffdale, US
Jan 17, 2013 3:15 pm EST

I have the same issues with the E3 error - the repairs were going to cost in excess of $600, and that may not include the cost of a new board - another $300! Can anyone tell me if there is a class action suit or a push for a recall so we can get reimbursed for repairs? I am mad, this is crazy. The vibration issues is another problem, sounds like Maytag owes us all a new washer.

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horseladie2001
Greenleaf, US
Jan 02, 2013 3:40 pm EST
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Hate my Maytag Neptune MAH8700- it vibrates all over the floor, could never use max extract(it probably would have came unplugged, I have the second computer board going on it, they think :.. won't spin out hardly at all, clothes come out soaking and some loads run for 3-4 hrs before its done(clothes still wet).. $300 to replace board, but dont even know if that includes labor(probably not), I have had this machine for 7yrs. Was told maytag was made by samsung for a couple years and that is the problem..Why didn't they recall them then?! These machines were not cheap! I don't even want to stick money into repairs, I just want it gone... going back to top load!

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Maytag poor service!

I have written letters as well as emails and have not gotten a response from anyone. I decided to call but after being given about 8 different phone #s, no one was able to help. I am certain that I am disconnected by design. In utter frustration now, should I contact my lawyer? The problem is that my clothes smell moldy after ashing. I also complained about the rubber lining being mildewed and has worn thin ans so it can burst at any time. I suffer with asthma triggered by allergies, so this has become a major health issue for me. I have been told that I should use bleach, but we are on a septic system and do not use bleach.

Thanks.

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Maytag - we need a class action lawsuit

Maytag atlantis washing machine. Lemon. Company and place that we bought it won't do anything.

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Maytag In-depth Review

Product Range:

Maytag offers a wide range of appliances to meet various household needs. Their product lineup includes washing machines, dryers, refrigerators, dishwashers, and more. Each product is designed with innovative features and technologies to enhance performance and convenience. With a diverse range of options, Maytag caters to different customer preferences and requirements.

Quality and Durability:

Maytag appliances are known for their exceptional build quality and durability. Customer reviews and feedback consistently highlight the longevity and reliability of Maytag products. When compared to competitors, Maytag appliances often stand out for their superior craftsmanship and robust construction.

Performance and Efficiency:

Maytag appliances deliver outstanding performance and efficiency in various tasks such as cleaning, cooling, and drying. They are designed to meet energy efficiency ratings and minimize water consumption. When compared to industry standards and competitor products, Maytag appliances consistently perform at the top of their class.

Customer Service:

Maytag prioritizes customer satisfaction and provides excellent customer service. Their policies and procedures ensure that customers receive prompt assistance and problem resolution. Customer reviews and experiences often highlight the quick response times and overall satisfaction with Maytag's customer support.

Pricing and Value for Money:

Maytag offers competitive pricing for the quality and features they provide. When compared to competitors, Maytag appliances offer excellent value for money. Additionally, Maytag often includes additional benefits or warranties with their products, further enhancing the overall value proposition.

Design and Aesthetics:

Maytag appliances are designed with both functionality and aesthetics in mind. Their sleek and modern designs complement various kitchen or laundry room styles. When compared to competitors, Maytag appliances often stand out for their visually appealing and timeless designs.

User-Friendliness:

Maytag appliances are known for their user-friendly features and intuitive controls. The user manuals and guides provided by Maytag are comprehensive and easy to understand. When compared to competitor products, Maytag appliances excel in terms of user-friendliness, making them accessible to users of all experience levels.

Innovation and Technology:

Maytag appliances incorporate innovative features and technologies to enhance the user experience. These advancements have a significant impact on the overall performance and convenience of Maytag appliances. When compared to industry trends and competitor offerings, Maytag consistently stays ahead with their innovative approach.

Environmental Impact:

Maytag demonstrates a strong commitment to sustainability and environmental responsibility. Their appliances often include energy-saving features and certifications. Maytag also offers recycling or disposal programs to ensure proper disposal of their products, minimizing their environmental impact.

Overall Customer Satisfaction:

Customer reviews and ratings for Maytag appliances reflect high levels of satisfaction. Maytag consistently receives positive feedback for their product quality, performance, and customer service. When compared to industry benchmarks and competitor ratings, Maytag stands out as a top choice for customers seeking reliable and high-performing appliances.
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Maytag contacts

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